Is StubHub Legit or Scam? (Read our in-depth Review)

StubHub is an American digital marketplace where people can buy and sell tickets to live events. The company was founded by Jeff Fluhr and Eric Baker in 2000 and is currently headquartered in New York City, United States. As of the time of writing this StubHub review, this company is a subsidiary of Viagogo, another American online marketplace for the purchase and resale of tickets to live events.

StubHub, though an American company, admits people from different parts of the world. It also allows people to sell tickets to events taking place across the globe. This means that irrespective of where you live or where an event is taking place, you can buy or sell tickets at StubHub.

But there are so many things that need to be clarified about this marketplace. For instance, is StubHub legit? Does the site sell genuine tickets? How does StubHub deliver tickets? How can you pay for tickets at StubHub? If you sell a ticket on the platform, how do you get your money out? How do you sell or buy tickets at StubHub?

Well, these are some of the crucial questions this StubHub review will attempt to answer and clarify. If you stay with us until the end of this review, you will discover a lot of things about the marketplace that you may not find in other StubHub reviews. So, let’s take this walk together so we can discover what this digital marketplace has to offer you and anyone else that visits it.

How Does StubHub Work?

StubHub is an online marketplace that enables ticket buyers and sellers to come together. It allows people from all over the world to visit its platform and use it to transact business. The only thing here is that transactions taking place on the platform are the buying and selling of tickets to live events in any part of the world.

Since StubHub is a digital marketplace for exchanging tickets, it allows people that want to buy or sell tickets to join its platform officially by opening accounts with its site. Note that StubHub doesn’t sell tickets. It is just a platform that is created for people to come together for the sole purpose of finding a way to attend live events.

When you buy a ticket through StubHub, it will make sure that the ticket is delivered to you.  You can receive the tickets in different ways, depending on how the organizers of the events created their tickets. You will find out more about ticket delivery in the section of this StubHub review that discusses that.

If you sell a ticket at StubHub, you will collect your money after some days. This will enable StubHub to make sure you delivered the ticket to the buyer before handing over your money to you.

One more thing. As you must have guessed, if you sell tickets, you are not going to collect your money directly from ticket buyers. Remember you’re selling your tickets through StubHub. So, StubHub will collect your money from the buyers and hold it for 5 – 8 days to be sure you did the right thing. By the time you deliver the tickets you sold, you will receive your money.

If you are wondering how StubHub makes its money, you should know that it collects a commission for every ticket sold on its platform. So, if you sell your ticket on the site, you will not receive the exact amount of money you listed for the ticket.

Is StubHub Legit?

Based on the information gathered from various sources, StubHub appears to be a legitimate platform for buying and selling tickets. Many sources confirm that the site is safe and reliable. However, there seem to be mixed reviews about the reliability of the service, with some users experiencing issues.

StubHub also offers a 100% guarantee that ensures ticket buyers get valid tickets or their money back. This suggests that StubHub has measures in place to protect its users. However, it’s worth noting that some users have found the process of accepting tickets from StubHub confusing and time-consuming.

When purchasing VIP tickets specifically, some advise against using StubHub, as you may need the ID of the original purchaser. Also, some users have expressed dissatisfaction with the customer service department.

Here are a few things to consider when using StubHub:

1. FanProtect Guarantee: StubHub offers a FanProtect Guarantee, which is their commitment to ensuring a safe and reliable ticket-buying experience. They guarantee that you’ll receive valid tickets on time for your event, or they will provide comparable replacement tickets or a refund.
2. Seller Reviews: Before purchasing tickets on StubHub, it’s a good practice to check the seller’s reviews and ratings. This can provide insights into the seller’s track record and reliability.
3. Secure Payment: StubHub provides secure payment processing, which can help protect your financial information when making a purchase.
4. Customer Support: StubHub typically offers customer support to assist with any issues or questions you may have about your purchase.

However, it’s essential to exercise caution when using any online marketplace, including StubHub. Be aware of the following:

• Service Fees: StubHub charges service fees, which can increase the overall cost of your tickets. These fees can vary depending on the event and the seller.
• Price Markups: Sellers on StubHub can set their own prices, and tickets may be listed at higher prices than their face value. Shop around to ensure you’re getting a reasonable price.
• Counterfeit Tickets: While StubHub takes measures to prevent fraudulent ticket listings, there is still a risk of encountering counterfeit tickets or unreliable sellers. It’s crucial to buy from reputable sellers with positive reviews.

To ensure a positive experience when using StubHub or any ticket resale platform, do your research, read reviews, compare prices, and be cautious when making purchases. Additionally, it’s a good idea to familiarize yourself with the specific policies and guarantees offered by StubHub at the time of your purchase.

In conclusion, while StubHub appears to be a legitimate platform, it’s advisable to proceed with caution, particularly when purchasing certain types of tickets or if customer service is a priority for you.

Yes, StubHub is a legitimate online ticket marketplace. It is owned by eBay and is a safe and secure place to buy and sell tickets.

Well, one thing you should know is that StubHub is not a scam. Remember that it is incorporated in the United States, meaning that the United States government is regulating it. If StubHub is not legit, the government would have shut it down by now. But, since it is still available and operational, we can rightly say that StubHub is legit.

Subscription and Subscription Plans at StubHub

You can buy tickets at StubHub without being a subscriber, but you can’t sell your tickets if you don’t have an account with the site. Of course, by the time you are done reading this StubHub review, you will come to understand that there is no way you can sell a ticket and withdraw your money if you are not subscribed to StubHub.

Another reason you may have to own an account with StubHub is that it will allow you to join the StubHub community. As a guest, you can only read a few posts on the community platform but you can’t comment or react to any of them. And, of course, you can’t post anything in the community because you don’t have the key to the room. So, you may decide to join the StubHub community now by creating an account with the site.

In case you are worried about it, you should know right now that StubHub doesn’t offer a paid subscription plan. That is, the site will allow you to own and manage an account with it but you won’t pay a dime to maintain that account. In essence, if you open an account with StubHub today, you can use it, free of charge, to search for and purchase tickets as well as sell your spare tickets.

Another thing you may wish to know about StubHub is that you won’t have to open two different accounts with the site. You can use one account to purchase and sell tickets. That is, there is no separate account for ticket sellers and another for ticket buyers. You don’t have to register any special account to sell tickets because, as far as the marketplace is concerned, a buyer today can be a seller tomorrow.

Who Can Join StubHub?

Every adult can join StubHub. If you are up to 18 years old, you can go ahead and create an account with the marketplace. When you do that, you will be able to buy tickets to events and sell yours too. Note that StubHub opens its doors to every adult that wishes to buy or sell tickets to live events. At least, as of the time of writing this StubHub review, people from every part of the world can open an account with the site or visit it as guests to search for tickets.

If you are organizing an event and you are looking for a place to sell its tickets, you can join StubHub too. There, you can easily list and find buyers for your tickets. Of course, you may promote your event on social media platforms and direct interested attendees to StubHub to find and purchase the tickets. With StubHub, you will have a safe marketplace to sell your tickets.

If you run an agency that sells and buys tickets for clients, you may need to join StubHub too. There, you will have the opportunity of meeting sellers and buyers and have safe transactions with them. At least, with this platform, you are sure of increasing your client base without working so hard.

So, in summary, anyone and any business that has something related to buying and selling tickets to live events can join StubHub. As of the time of writing this StubHub review, the site allows people from all over the world to sell and buy tickets on its platform.

Tickets Available at StubHub

StubHub sells tickets to live events in different parts of the world. This is to say that as of the time of writing this StubHub review, you can search for tickets to any live event taking place across the globe. So, if you want to attend an event, you should first search for its ticket on StubHub.

Well, below are the types of events you can find their tickets at StubHub:

Sporting Events

If you want to purchase a ticket to sporting events organized across the globe, you should check StubHub for it.

Concerts

Here, you can search for and purchase tickets to festivals, musical concerts, and any other type of concert that StubHub deems fit to allow the sale of its tickets on its platform.

Theatre and Comedy

The tickets you will find under this category are for musical concerts, opera, comedy shows, and family events.

How to Buy Tickets at StubHub

When you want to buy a ticket at StubHub, you should first search for the events to see if it is listed on the site. You can use filters for this search if you have a specific event in mind. But you are welcome to take your time and go through published events so you can choose whatever catches your fancy.

When you find the event you are searching for, you should click on it to be taken to a page that displayed its listed tickets. There, you should go through the listing to select the ticket that suits your preferred sitting position. Remember to check the ticket prices too.

If you select a ticket, you will be taken to a description page that will tell you more about the ticket. It is there that you decide whether to go ahead and pay for it or not. From this page, you will also find out whether you can receive the ticket or not before the event starts. For instance, if the event will take place the following day but the ticket is going to be delivered by courier, you may have to think twice before paying for it because you may likely not receive it until the event is over.

Well, if everything on the description page looks good to you, you should check out and pay for the ticket. After that, you will wait for your ticket to be delivered.

How to Sell Tickets at StubHub

As of the time of writing this StubHub review, you can find instructions and guides on how to sell tickets on StubHub on the Frequently Asked Questions (FAQ) page of the website. You should click “Selling” on this page so you can find a lot of topics that will help you to sell your ticket.

But before you start the ticket-selling process, you will first log in to your account. Then, on the homepage of the StubHub website, you should select “Sell” to be taken to the ticket listing page. There, you should select the type of event the ticket is for, add the date, and fill up all the necessary information required by the site. After that, you can then select “Create Listing” to submit your listing request to StubHub. When the listing is finally published on the StubHub platform, you will receive a confirmation email from the company.

Payment Methods at StubHub  

StubHub accepts payments made with major debit and credit cards. This means that if you pay with Maestro, Visa, MasterCard, American Express, and other major cards, the site will accept and process your payment. In addition to these methods, you can pay for your tickets with PayPal and StubHub gift cards.

If you sell tickets at StubHub, you can receive your money about 5 – 8 days after the sale. StubHub will pay you through direct deposits, PayPal, or Payoneer. Well, these are the only payment methods available for sellers as of the time of writing this StubHub review.

Currencies Accepted StubHub

StubHub accepts a lot of currencies. As of the time of writing this StubHub review, you can buy tickets in more than 50 currencies. These currencies include US Dollars, Canadian Dollars, Euro, Pound Sterling, South African Rand, and the rest of them. You may be lucky to find your local currency in use on the site. However, if your local currency isn’t accepted there, you can opt for USD, since that’s the site’s default currency.

How StubHub Delivers Tickets 

As of the time of writing this StubHub review, you can receive the tickets you purchased at the marketplace in different ways. But you need to understand that the way your ticket is delivered to you depends on the type of tickets the event organizers provided. This is just to let you know that you shouldn’t expect all the tickets you buy at the site to come in one method.

So, as of the time of writing this StubHub review, you can receive your tickets in the following ways:

• Mobile Transfer: This method is used for mobile transfer tickets that are sent to your phone. If you pay for this type of ticket, StubHub will send you an email with the link to the ticket and instructions on how you can retrieve it. When you “Accept” the ticket, it will be sent automatically to your phone.
• Mobile Ticket: If you buy a mobile ticket, you will have to use the StubHub mobile app to open them at the gate of the event.
• Electronic Ticket or Instant Download E-Ticket: This ticket usually comes in a PDF format. You will have to download and print it out.
• Pickup: Some tickets you purchase can only be picked up at the event center. But you have to keep checking the status of the ticket after purchasing it to be sure you won’t have hitches picking it up.
• Paper Tickets: These are the tickets that are delivered physically to the shipping address you provided while purchasing them.

Returns and Refunds Policy at StubHub  

Unfortunately, StubHub does not accept returns. That is, as of the time of writing this StubHub review, you can’t return a ticket to StubHub even if you bought it there. So, if you mistakenly purchase the wrong ticket or you bought a ticket but can’t attend the event anymore, StubHub won’t honor your refund request. However, as of the time of writing this StubHub review, there are some windows the company opened for cases of returns and refunds that you may need to know about.

• If the schedule of an event is not changed but you no longer wish to attend the event or that you can’t attend it because of other engagements, you can resell the ticket on StubHub.
• If an event is canceled but you have purchased its ticket, StubHub will refund your money and pay you extra for the stress. But the money will be paid into your StubHub account so that you can use it to purchase another ticket.
• If an event is rescheduled and you already bought its tickets, StubHub will find the new date and communicate it to you. If the new date isn’t convenient for you, you can resell your ticket at StubHub. You won’t be paid a refund in this case.
• If you bought the wrong ticket, you can resell it at StubHub.
• If you’re unable to resell your ticket at StubHub, you are free to look for buyers elsewhere. You mustn’t sell it on StubHub.

Can I Use Mobile Phone at StubHub?

Of course, you can operate StubHub with your mobile phone and tablet. You can also download the StubHub app so you can easily search, purchase, and sell tickets on the platform. Note that you must have this app to be able to receive and use some tickets you paid for. For instance, you can only access a mobile ticket you purchased at StubHub through its mobile app.

The StubHub app is compatible with Android and iOS devices. This means you can use it on Android smartphones and tablets as well as on iPhones and iPads. You will find the link for downloading this app on the homepage of the StubHub website.

Customer Support

StubHub has a well-detailed Frequently Asked Questions (FAQ) page that can give you all the information you need to know about the site. It also has a community, where you can create posts and ask questions that will be answered by other members of the community. However, if you want to contact StubHub customer service directly, you can reach the team through telephone calls. But you can only get them during office hours.

What People Say about StubHub 

Even though StubHub is legit, people are not happy with it. Most of the StubHub reviews we found on different platforms show that the platform is receiving poor ratings from its users. One of the reasons for this is that many people complained about buying tickets from the site but they didn’t c receive their tickets. There were also complaints about poor customer service from the site.

Another major thing people complained about is StubHub’s refund policy. Remember that the site doesn’t honor refund requests except for cancelled events. Well, it appears you may have to wait for a long time before you can get your refund. So, technically, based on what people say, StubHub doesn’t pay refunds.

Related: Is LightInTheBox Legit or Scam?

Wrapping It Up

In conclusion, StubHub is undeniably a convenient and reliable platform for buying and selling event tickets. Its wide selection, user-friendly interface, and ticket protection through the FanProtect Guarantee make it a popular choice among ticket buyers. However, it’s essential to be aware of the associated service fees, price markups, and competition for tickets. To ensure a positive experience, do your due diligence, read seller reviews, and carefully compare prices before making your purchase.

Ultimately, StubHub’s reputation for reliability and its ability to provide access to otherwise hard-to-find tickets make it a valuable resource for event-goers. Whether you’re a sports enthusiast, concert lover, or theater buff, StubHub can be your ticket to unforgettable experiences.

If you are planning to buy tickets from StubHub, you can go ahead and do so. But, as you must have discovered from this StubHub review, the marketplace also has its hitches. This is not to say that StubHub is a scam, because it isn’t, but that you should not throw caution to the wind while buying tickets on the platform.

All the same, you need to know that many people have been using the platform for more than two decades now to buy and sell tickets. So, you can go ahead to open an account with the site and then give it a shot.