Is Zaful Legit

Is Zaful Legit or Scam? (Review 2020)

Yes, Zaful is a legit fashion store. It is not a scam because it delivers you order without trying to scam or steal your money.

But do they actually deliver quality materials and dresses just as it is displayed on the store?

ZAFUL claims to be your one-stop online retail shop for today’s most, exciting, daring and also edgy fashion apparel. And also that their affordable fashion collections are all about design excellence, redefining trends as well as exceptional quality materials to satisfy the needs of each and every single aspiring fashionista.

According to Zaful, the original idea was to share the current news and also fashion trends on women’s clothing with fashion-forward, free-thinking girls, and they offer the fast fashion all over the world.

In this review, we shall examine Zaful to know if they deliver quality fashion material as they promised. Customers complaints and feedback all over the internet will also be evaluated.

What is Zaful?

Zaful is a fashion store that offers a wide selection of trendy fashion style women’s clothing at affordable prices on new tops, dresses, outerwear etc. Zaful is owned by Hong Kong Bi’an Information Technology Company Ltd.

Zaful is located in China and its headquarters is in Hong Kong. But their store is only online at You can also contact Zaful via its website’s contact page.

Is Zaful actually legit?

Yes, Zaful is legit because you will receive your ordered item from the store without a problem. Zaful is a very popular and reputable company so they will never take your money without sending you the items.

Based on our findings while writing this Zaful review, the website offers quality materials and latest fashion items. You will receive your money worth of item when you purchase from the store.

There were lots of positive feedback about Zaful and also some complaints as well. Many customers said they were very happy with their items because they were exactly what they excpected. While others complained of late delivery and import taxes they had to pay.

According to Zaful, all of its items have a processing time which is clearly shown on the product page. Since there are so many orders on their websites by customers, the stock quantity changes very fast and this may cause a delay in shipping and processing time.

For those that complained of Tax, according to Zaful, Tax is charged by Customs Offices in customers’ destination countries based on their own rules as well as regulations. So, their customers are responsible for finding out the situation of tax in their own country before ordering from the store. And all Zaful shipments from China are all Delivery Duty Unpaid. So, therefore, the customer will be solely responsible for any charges imposed by his or her country and they have to be paid by the customer.

And Zaful customers will take full liability for all the returned shipment costs, customs charges, as well as handling fees, if they reject a parcel as a result of import duties or taxes.

Reviews from other online platforms

Trust Pilot Zaful customers’ review:

On Trustpilot, 7,177 customers reviewed Out of this 7,177, the 47% customers had excellent experience with Zaful which is why they rated the store with 5 Star, which is the maximum rating. 16% of customers said they had a great time by rating Zaful 4 STAR out of 5. And 4% said the store is average with 3 STAR. While 6% said the store is Poor by rating 2 Star out of 5. And finally, 27% of its customers said that Zaful is a bad fashion store by rating them 1 Star out of 5.

Based on the rating on, we can say that Zaful is a great fashion store because 70% of the feedback are positive.

Review from Sitejabber:

At Sitejabber, the total number of Zaful feedback is 2624. And 989 customers said they had an excellent experience which is why they rated Zaful with 5 out of 5 Stars (excellent). 345 customers rated Zaful with 4 out of 5 Stars (Great). 173 customers rated them 3 out of 5 Stars (Average). 202 customers rated Zaful 2 out of 5 Star (Poor). And finally, 915 rated Zaful 1 out of 5 Stars (Bad).

So, at Sitejabber, out of 2624 feedback, 1507 customers had a good and positive experience with Zaful, while 1,117 customers had a bad Zaful experience. Zaful review

At, out of 504 reviews, 248 customers had an excellent experience (5 out 5 Stars). 100 customers had a Great experience (4 out of 5 Stars.) 16 customers rated Zaful 3 out of 5 (Average). 18 customer had poor experience (2 out of 5). And 122 customers had a bad experience (1 out of 5).

So, here we can say that 364 customers had a positive experience with Zaful while 140 had a bad experience.


Zaful is a legitimate fashion store delivers the exact items you found on the store. They are too big to steal from you. And as a popular fashion store, it is normal to have complaints because it is not possible to satisfy over 30,000 customers that order items from the store every month.

Based on this Statistic, we can say that majority of Zaful customers have great expereince and we will recommend as a good place to buy your fashion materials online.