DHGate Legit

Is DHGate Legit or Scam? (Review 2020)

DHGate will be thoroughly examined in this review, in order to know if they offer quality materials or not. The customers’ complaints and feedback from popular scam watch platforms online will also be evaluated.

Yes, DHGate is legit. It is not a scam because they will never steal your money or credit card info. And you will get any item purchased from the platform.

But does DHGate send out quality items as advertised on the store? Read on…

What is DHGate?

DHgate.com is one of the online wholesale platforms for products that are made in China. It connects international buyers with the Chinese wholesale sellers that offer the exact quality products that are found elsewhere at a cheaper price.

DHgate has more than 30 million products in a wide range of categories which includes products like Computers & Networking, Apparel & Accessories, Consumer Electronics, Health & Beauty, Toys & Hobbies, Home, Bags & Jewelry, Auto, and many more.

Get cheap prices on top-selling products which includes but not limited to Tablet, PC, Cell Phones and Wedding Dresses etc. The company offers a buyer protection plan, express delivery, secure refund policy and also shipment tracking. And they claim to be committed to offering a fast, easy, and safe buying experience to businesses as well as consumers all over the world.

Are all these claims true? Continue reading to find out…

Is DHgate Legit?

DHgate is legitimate. They have been delivering quality product since inception. And its customers also have very positive feedback about the products and services. It’s no news that one tactic that has worked for online fraudsters is setting up fake online stores that list non-existent products. When customers unsuspectingly place orders in such platforms they’ll lose their payment because the order will never be delivered.

Thus, when it comes to buying merchandise online; you want to make sure that you use only legit platforms. That brings us to the question of whether DHGate is legit or a scam platform. There are people that cheaply throw the word “scam” at any platform they are dissatisfied with, and conversely throw “legit” at platforms they are pleased with.

However, we’ll provide you with information that’ll help with objective analysis. We’ll look at the legit from different perspectives – legality, fulfilling orders, items fit for purpose. In the first angle, there’s no doubt that DHGate is a 100% legal company.

The ownership of the company can be traced to the Dunhuang Group, which is a legally registered company with a bunch of other legally registered companies under its wing. Suffice it to say that scam stores do not seek legal recognition via company registrations.

The second angle of legitimacy (fulfilling orders) is even more important if you ask many customers. It wouldn’t matter to a customer that a company is 100% legal if the customer does not receive his/ her package after placing an order; in his/ her eyes, the company that does not fulfil orders is a scam. In this regard, DH Gate “fulfils” orders. Granted, the company does not maintain any physical inventory; it only host sellers who has the actual inventory and whose responsibility it is to fulfil the orders, but DH Gate has a system that ensures that the sellers in their website fulfil orders.

Once again, the sceptic may argue that having a system that ensures orders are fulfilled doesn’t necessarily translate to fulfilling orders. While the argument is right; there are many things that show that in the case of DHGate, orders are actually fulfilled.

First is the test of time; since launching, DHGate has operated for almost 15 years. Suffice it to say that a platform that does not deliver orders will be called out and will naturally die off. Interestingly, DHGate has become more popular and now boasts over 10 million customers.

Also, DHGate has received notable nominations and awards from industry watchers which include Deloitte Technology, and Business Review. For example, in 2009, DHGate ranked second in “China Trade Future Stars” by Business Review, and also ranked in the Deloitte Technology “China’s Top 50 Fast Growing Enterprise”; while in 2011, the platform was named by the Chinese Ministry of Commerce as one of China’s Top four e-Commerce platforms for international trade.

Suffice it to say that a scam which does not deliver orders cannot earn such reviews and endorsements from industry watchers.


According to Sitejabber, 6230 customers reviewed DHGate. Out of this number, 3412 customers said the DHGate is an excellent store to buy from by giving the store 5 STARS out of 5. 675 customers also said that DHGate is a great store by rating the store 4 out of 5 STARS. 282 customers said that DHGate is an average store through their 3 out of 5 STARS rating. 168 customers said that DHGate is poor rating the store 2 out of 5 STARS. And finally, 1693 customers rated DHGate Bad by giving them 1 out of 5 STARS.

Here the positive reviews are higher than negative ones. So, with this, we can say that DHGate is a genuine and a great platform

TrustPilot DHGate customer reviews:

At Trustpilot, we discovered that 19296 customers reviewed DHGate. And out of this, 74% rated DHGate 5 out of 5 STARS (Excellent). And 12% rated the platform 4 out of 5 STARS(Great). Also, 14% rated DHGate 3 out of 5 STARS (Average). While 2% of customers rated DHGate 2 out of 5 STARS (Poor). And finally, 9% rated Customers DHGate 1 out of 5 STARS (Bad).

Here, a great number of customer said their experience with DHGate is excellent. Only a very few the platform is bad. So, we can confidently say the DHGate is highly reliable and legitimate.

Review.io DHGate Reviews:

At review.io, there are 6777 customers reviews, and 7.59% rated DHGaate 5 out of 5 STARS (excellent). 1.58% rated DHGate 4 out of 5 STARS (Great). 1.90% of the customers rated DHGate 3 out of 5 STARS (Average). 3.16% rated the platform 2 out of 5 STARS (Poor). And 85.76% rated DHGate 1 out of 5 STARS (Bad).

We find it very strange that this the only customer review site that has the highest number of negative reviews in all the scam watch websites we investigated online.


Thus, we say without a doubt that DHGate is a legit platform. However, it should be said that you’ll find in some reviews that DHGate is called out scam. These reviews may even cite cases of undelivered orders or poor quality (not fit for purpose) products being delivered; they may even highlight how the DHGate buyer protection didn’t save the day. As mentioned, this will be a case of cheaply throwing the word “scam” because of not being satisfied with the service on a particular instance. The generic truth can be summed up in three bullet points:

  • DHGate itself is legal and has a record of fulfilling orders meeting customers satisfaction; hence the platform is legit
  • the platform does not directly have control over what its sellers list and deliver, hence you may get delivered what does not meet your expectations
  • the DHGate buyer protection is a feature that puts sellers on their toes; and through it, DH Gate has successfully mediated a lot of cases to customers’ satisfaction

Kindly give us your feedback about DHGate below using CREATE YOUR OWN REVIEW, if you have had an experience with the platform.