Captain Cooks Casino Scam

Is Captain Cooks Casino Legit, Scam or Fake? (Review 2020)

Of course, Captain Cooks Casino is legit. While writing this review, it was discovered that they pay their winners without a problem. So, Captain Cooks Casino is not a scam but we also found out other things you must know before joining.

Captain Cooks Casino says it “is an award-winning online casino that prides itself on offering an exciting, reliable, and trustworthy service”. This is big talk, and the big question is whether this is just some advert blurb, or whether Captain Cooks Casino has the offerings and service that’ll make it an entertaining and rewarding online casino gaming destination.

For example, does it offer a good range of high-quality entertaining games? Does it offer attractive casino bonuses? Does it offer top services that we’ll expect of the ideal online casino (such as, convenient payment methods, fast payouts, effective customer support service, etc)?

In the first place, is Captain Cooks Casino legit, or is it a scam online casino out to rip off unsuspecting players? This review will examine Captain Cooks Casino in order to provide the information that will help you answer these questions and more.

Captain Cooks Casino review summary

  • Website: www.captaincookscasino.eu
  • An online casino founded in 2000, and part of the Casino Rewards Group
  • Powered by Microgaming, allowing it to provide high-quality online casino games
  • Download-play, Instant Play and mobile gaming are all supported
  • Offers over 500 online games covering slots, table games, video pokers, etc
  • Also has a good number of Live Dealer Games
  • Offers some of the biggest progressive jackpot games (including Mega Moolah)
  • Offers a very attractive welcome bonus which includes a first deposit bonus of “100 chances to become an instant millionaire” and 4 deposit match bonuses up to €475
  • The bonus wagering requirement is a relatively low 30 times bonus amount (albeit from the third deposit bonus)
  • Offers a range of convenient deposit and withdrawal options
  • The minimum deposit is €5 for the first deposit, and €10 afterwards
  • The minimum withdrawal amount is €50 for most methods, while the maximum withdrawal amount is €4,000 per week
  • 24/ 7 customer support is available via email (support@crhelpdesk.com) and Live Chat

Captain Cooks Casino – Background?

Captain Cooks Casino is an online casino that comes with an adventurous sea-faring theme. Captain Cooks is in reference to James Cook the British explorer, navigator, cartographer, and captain in the British Royal Navy. Captain Cook who led many expeditions, navigated many uncharted territories of the globe. His promise was to “sail as far as I think it possible for a man to go”.

With that background, this online casino can only be using Captain Cook’s theme to promise to take you as far as online casinos can. That is not just us assuming. Captain Cooks Casino actually promises to “bring you some of the best interactive gaming experiences available online”.

Captain Cooks Casino was founded in 2000, which means it’s been around for about 2 decades; and in that time, it has largely lived up to its promise. Captain Cooks Casino is part of the Casino Rewards Group. This is a leading operator of online casinos, having about 30 houses to its name. Thus, Captain Cooks Casino has no shortages of sister sites; these include Grand Mondial Casino, Zodiac Casino, and more. The casino can be found here: www.captaincookscasino.eu. It is available to players 18 years and above. The website is available in English, as well as in Dutch and French.

Is Captain Cooks Casino legit?

Every other day we see reports of persons being scammed on the internet. As a result before using an online platform, it’s wise to determine that it is legit. This is especially so if the platform is an online casino that’ll require you to make real money deposits. That said, the big question here is whether Captain Cooks Casino is legit. The simple answer to that is “YES”.

Our first check of a legit online is usually legality. This is because online casinos that are powered by a 100% legal company are less likely to be scams. Thankfully, Captain Cooks Casino ticks this box. It is part of the Casino Reward Group which is one of the leading operators of online casinos in the industry. Suffice it to say that it is unlikely for a scam online casino to come from a company with the profile of the Casino Rewards Group.

Another check of a legit online casino is the test of time. This is because scam services cannot continue perpetually. In only a matter of time, scams are called out; and what usually follows such discovery is their disappearance. Thankfully, Captain Cooks Casino ticks this box. It was established in 2000. Suffice it to say that a scam online casino cannot continue ripping people off for two decades.

Even more important to whether an online casino is legit is gaming licenses. This is because gaming licenses assure that the casino is regulated. Thankfully, Captain Cooks Casino ticks this box. It is fully licensed by the Kahnawake Gambling Commission (KGC). It also holds licenses from the UK Gambling Commission (UKGC), and the Malta Gaming Authority. The UKGC is renowned for its high requirements when casinos apply for its license; while the MGA is renowned for holding its license holders to high standards that ensure player protection. Suffice it to say that a scam online casino will not have reputable gaming licenses from the UKGC and MGA.

Another check of a legit online casino is fairness. This is because scam online casinos are rigged so that players cannot have winnings. Thankfully, Captain Cooks Casino ticks this box, as it is fair. The indisputable check of fairness is its eCOGRA certification. eCOGRA (eCommerce Online Gaming Regulation and Assurance) is a London-based internationally recognized independent auditor and certifier of online casinos.

It specializes in testing casino games for fairness and casinos’ systems for safety. Thus, its audit seal (which Captain Cooks Casino has) carries the “fair and safe” guarantee. Suffice it to say that a scam online casino that is not fair cannot carry eCOGRA certification.

However, the ultimate check of a legit online casino is payouts. Let’s face it, after all the talks of audit certifications and gaming licenses, players just want to receive the money when they withdraw their winnings. Thankfully, Captain Cooks Casino ticks this box. In its website, you’ll find a “Winners list” page where you can find information of every of its winner of the past decade.

We don’t trust self-published claims, so we searched other places whether winners from Captain Cooks Casino are real. We didn’t search long before finding real winners of Captain Cooks Casino as well as real payouts proofs. Suffice it to say that only scam online casinos do not pay.

That said; with Captain Cooks Casino coming from the robust Casino Rewards Group, with it licensed by reputable casino regulators like the UKGC and the MGA, with it certified as fair and safe by eCOGRA, and with it having a 2-decade long operating record of proving gaming entertainment and paying winners, there is no doubt that it is a legit online casino.

Is Captain Cooks Casino safe?

Using an online casino entails submitting tons of sensitive data including personal data (names, contact details, etc) and payment instrument detail (credit card information). You’ll not want such information leaking out to all the bad elements in cyberspace. Thus, the ideal online casino should not only be legit but also safe (in ensuring the protection of users’ data).

As mentioned earlier, the eCOGRA certification gives confidence that it is safe. It actually employs a range of technical and administrative measures to ensure the protection of users’ data. Technically, it employs 128 bit SSL encryption.

This is the gold standard in the industry in ensuring the protection of data exchanged on the internet. That said, it’s safe to conclude that Captain Cooks Casino is safe.

Gaming Review

In this gaming review, we’ll look at the ease of playing games, the quality of games, as well as the game selection provided.

Mobile Compatibility

These days, netizens do most of their online activity using their mobile phones. This is because the portability of these devices allows their user’s online presence wherever and whenever. That said, the ideal online casino should be compatible with mobile devices.

Captain Cooks Casino comes out well in this regards. It works well desktop devices, as well as on a range of mobile platforms. Thus, wherever you are, you can fill time with entertaining casino gaming from Captain Cooks Casino

Casino Versions

When considering a casino’s ease of use, another important consideration is how the casino games can be accessed. The more traditional way is by downloading and installing the casino software. An alternative way is playing games directly from the casino’s servers using a Flash-enabled web browser. That said, the ideal online casino will offer choices, allowing players to choose what works best for them.

Thankfully, Captain Cooks Casino supports both download-play and Instant-play. If you’ll not want to download the casino software to your device, you can fire up the casino using your regular web browser, and enjoy its games.

Software Provider

For the quality of games in an online casino, you only need to look at its software provider(s). That said, the ideal online casinos should draw games from top developers of online casino games.

In this regards, Captain Cooks Casino aces it.  It is powered by Microgaming, which is arguable “the best of the bests” in casino games development. Microgaming is as old as the internet as we know it today and has been setting the pace in online casino games development. As such, it is known to create state of the art games with realistic graphics and animations, immersive sound effect, and other top-quality effects.

With games in Captain Cooks Casino coming from Microgaming, it means the casino holds some of the best games you’ll find anywhere else.

However, this also means that Captain Cooks Casino does not give the variety of experience that characterizes multi-software casinos. Where games in a house are drawn from multiple software providers, players can experience the different tweaks and exciting additions that these providers use in differentiating their products.

Game Selection

Now to the main offering of casinos – games that provide the entertainment! The ideal online casino should offer a wide range of games so that no matter your gaming preferences you’ll find the casino entertaining.

In this regards, given its sea-faring theme, you’ll expect an extensive game collection; after all the world’s oceans are extensive. Thankfully, Captain Cooks Casino does not disappoint. It holds over 500 games which cover every online casino game category, including slots, table games, video poker, and live dealer games

Slot Games

“Simple to play, yet extremely thrilling and hugely rewarding” is a phrase that describes slots to the “t”. No wonder Slots usually take centre stage in online casinos. Thankfully, it is not different in Captain Cooks Casino. The casino offers hundreds of the spinning delights, including the classic 3 reel slots, 5 reel video slots, and arcade slots.

Also, slots come in a wide range of exciting themes, that you’ll find an exciting slot game no matter your lifestyle. Themes include ancient civilization, treasure-seeking adventures, exotic vacation spots, fantasy worlds, high-speed sports racing, and more. Some slot comes straight from blockbusters, so when the excitement stops in your TV screens, it can continue in the casino. These include slot titles like Bridesmaids, Games of Thrones, and Tomb Raider. However, if you want to settle for the old favourites, you’ll find famous slot titles like Immortal Romance, Thunderstruck II, and more.  

Table Games

Casinos started with table games, and these games have been a mainstay. Thus any serious casino should have table games. If you’re a fan of the classic casino games, Captain Cooks Casino says it is home to them all.

Maybe the most popular of the table games is Blackjack. Being a game of strategy, players can employ simple strategies to consistently make serious winnings. Captain Cooks Casino gives players the thrills and excitement of this universally celebrated game. Captain Cooks Casino offers different versions of blackjack including Classic Blackjack Gold, Gold Series Atlantic City Blackjack, and Vegas Strip Blackjack.

If you want the thrill of watching the roulette ball bouncing around the roulette wheel and coming to rest on a certain number, then you’ll find excitement in Captain Cooks Casino. The casino offers a huge variety of online roulette games (including American Roulette, French Roulette, and European Roulette) ensuring that there is something to suit your mood, taste and style.

Video Pokers

Video Pokers are an exert fusion of online slots and table pokers; so they promise super-excitement. Also, video pokers usually have a low house edge, so they promise a big win (if you play your cards right). With the promise of super-excitement and big wins, Video Pokers should feature in any serious online casino. Thankfully, Captain Cooks Casino offers many variations of Video Pokers along with wide betting ranges to choose from. You’ll find popular titles like Jacks or Better, Aces and Faces, Deuces Wild, Power Poker, and more.

Live Dealer Games

Online casinos are designed to bring to your home the same experience you’ll get in brick and mortar casinos. However, as best as they try, online casino games still lack the human element. This is where Live Dealer Games come in. These games transport players to the gaming rooms of real brick and mortar casinos. The cards are dealt (and Roulette wheels spun) by human professionals in a real Las Vegas Casino, and the live-action is brought to you (along with a mechanism to participate) via video streaming technology. Thus, you get the closest feeling to gaming in a real casino.

Thankfully, Captain Cooks Casino has launched a Live Casino featuring a host of live dealer games. These are mostly the live versions of the table games, such as Live Blackjack, Live Roulette, Live Dream Catcher, etc.

Progressive Jackpots

Progressive Jackpot Games deserve a special mention as the huge wins that casino players dream about can only come from them. As designed, the jackpot continually increases every time the base game is played until the jackpot is won. So, especially when connected to a wide network of casinos, the jackpot can easily grow to mind-blowing figures.

In this regards, Captain Cooks Casino does very well. Being a Microgaming powered casino, and with Microgaming the biggest provider of online casino games, its progressives are connected to a large casino network and sees a lot of contribution which cause them to grow very very fat. Some of the best progressive jackpot games in the industry are from Microgaming, and they are all available in Captain Cooks Casino. These include the very famous Mega Moolah which always starts at 7 figures, guaranteeing to make a millionaire every time it is won. Other progressive jackpot games available include Major Millions, Treasure Nile, Cash Splash, King Cashalot, Poker Ride, etc.

Bonuses Review

While a casino should be entertaining, it should also be rewarding. The former comes from its games; while the latter part comes from bonuses. Thus, this bonuses review examines the bonuses of Captain Cooks Casino and related bonus conditions.

Bonuses

Who will not want something free from time to time? Casino bonuses are freebies that casino players get from the house, with which they can enjoy entertaining gaming and hunt for real casino prizes. As such, players generally hold as ideal online casino that offers a lot of bonuses.

Captain Cooks Casino has its own fair share of bonuses; these start with a welcome bonus and continue into a loyalty bonus.

Welcome Bonus

If you believe first impressions are everything, then welcome bonuses will be important to you. It’s the first freebie that players get when they join an online casino. With so many casinos competing against each other with their welcome offer, the ideal online casino will have an attractive welcome bonus.

Captain Cooks Casino comes outshining in this regards. It advertises its welcome bonus thus “Get $500 in welcome bonuses, including 100 chances to become an instant millionaire”.

You heard that right! 100 chances to become an instant millionaire! In the landing page of the website, Captain Cooks Casino shows some persons who’ve won millions using this offer. These included: I.R who won $3.3 million on Mega Moolah; G.M who won $3.9 million on Mega Moolah; F.D who won €4.3 million on Mega Moolah; and M.G who won €4.2 million on Mega Moolah.

The welcome bonus is actually a package that is staggered to cover the first five deposits as follows:

  • First deposit – Get 100 chances to become an instant millionaire
  • Second deposit – 100% match bonus up to €100
  • Third deposit – 50% match bonus up to €150
  • Fourth deposit – 25% match bonus up to €125
  • Fifth deposit – 100% match bonus up to €100

The welcome bonus of Captain Cooks Casino is really an attractive one. The first deposit bonus is one of the best you’ll find anywhere else. Many persons will easily jump at one chance to become an instant Millionaire; but here, Captain Cooks Casino offers 100. Also, as mentioned earlier, it is real; and there have been winners.

More so, you get these “100 chances” with just a €5 deposit. €5 is a relatively low deposit amount meaning that no matter your budget size, you’ll be able to get these chances to be an instant millionaire.

Know that the “100 chances” are credited as an instant €25 bonus which may be used to place 100 €0.25 bets on the progressive jackpot slot (Mega Moolah).

However, one attractive point of the welcome bonus is that it is more than the first deposit bonus. Staggering the welcome package makes it more likely for players to be able to get its full worth. The full worth of the welcome bonus is €500 (that is: €25 from the 1st deposit, €100 from the 2nd deposit, €150 from the 3rd deposit; €125 from the 4th deposit; and €100 from the 5th deposit).

Obtaining all €500 of the welcome bonus means making deposits totalling €1,005 (that is: €5 to get the 100 chances of the first deposit bonus; €100 to get all €100 of the 2nd deposit bonus; €300 to get all €150 of the 3rd deposit bonus; €500 to get all €125 of the 4th deposit bonus, and €100 to get all €100 of the 5th deposit bonus).

You’ll agree that not many casino players will readily make a single deposit of €,1005. However, making 5 deposits up to €1,005 is more likely. Thus, with the welcome bonus of Casino Cooks Casino staggered into 5 deposits, players are more likely to make “full” deposits to redeem the full worth of the welcome bonus.

Other Bonuses

After tasting the first candy of the welcome bonus, you’ll want a taste of more. Thus, the ideal online casino should offer other bonuses; not just a welcome bonus that’ll attract new players, but also other bonuses that’ll keep these players in the house.

In this regards, online casinos usually treat players to offers like match bonuses, no-deposit bonuses, cash backs, and loyalty programs. A match bonus is a cash bonus redeemable after making a deposit; no-deposit bonuses are redeemable even without making deposits, and cashback is part of losses credited back to players’ cash account.

Unfortunately, when checking Captain Cooks Casino for this review, we didn’t find any of match bonuses, no-deposit bonuses, or cashback offers. However, we did find the popular Casino Rewards VIP loyalty program. This is a program that rewards players for continuing action in the casino or any of the other casinos in the Casino Rewards Group. In the program, you’ll get “loyalty points” for any real money bet you place in the casino; and you can later redeem points for cash bonus if you’ve accumulated a minimum of 1,000 points. With the rate of 100 points = €1; the minimum cash bonus you can redeem points for is €10.

It should be said that the reward program has 6 Status levels, with each level opening doors of better benefits that include birthday gift, priority support, exclusive games, and more. Every new player is entered at the lowest status Level. You climb up the levels by accumulating points, so the more you play in the casino, the more points you earn to climb up the levels and unlock more benefits.

Bonus Conditions

Imagine receiving a material gift that comes with conditions that you cannot use it, give it away, or monetize it. The point is that with crazy bonus conditions, a large bonus you think is attractive may turn out to be a large nuisance. Thus, when considering the bonus offers of an online casino, it’s also important to consider the bonus conditions attached.

That said, the ideal legit online casino will have bonus conditions that are at least fair. Bonus conditions usually take the form of bonus wagering requirement, contributions of games to play-through, betting limits when playing through a bonus, and withdrawal caps after meeting play-through requirements.

Bonus Wagering Requirement (BWR)

Like every casino player knows, casino bonuses are sticky; meaning you cannot simply redeem a bonus and go to withdraw it. Before a bonus or any winnings from it can be withdrawn, after redeeming the bonus, you’ll have to wager up to a particular amount of money. That total (that must be wagered in order to clear a bonus before withdrawals can be made) is the Bonus wagering Requirement. That said; you’ll want the BWR to be as low as possible; so that after redeeming a bonus, you’ll not have to spend too much and waste too much time wagering to be cleared to make withdrawals.

In this regards, Captain Cooks Casino advertises the following bonus wagering requirements:

  • First and second deposit bonus – 200 times the bonus amount
  • Third deposit bonus onward – 30 times the bonus amount

What comes out as the industry-standard BWR is 40 times the bonus amount (or 20 times bonus + deposit amount). This means that the BWR of Captain Cooks Casino for the first and second deposit amount is freaking high.

Thus, to clear first and second bonus, to convert bonus funds to cash for withdrawal, you’ll have to wager a relatively high amount. The first deposit is worth €25, which means you’ll need to wager €5,000 (that is, 200 X €25) to have any winnings from it available for withdrawal. Also, for the second deposit bonus which is up to €100; if it’s full value is redeemed, you’ll have to wager €20,000 (that is, 200 X €100) to have any winnings from it available for withdrawal. Needless to say, wagering €20,000 to clear a €100 bonus does not make for good reading.

However, from the third deposit onward, is just 30 times the bonus amount, which is very friendly (even lower than the industry average). Thus, if at any time from the third deposit, a €100 bonus is redeemed, you’ll have to wager only €3,000 to clear it and have winnings available for withdrawal. Comparing this to the €20,000 that the second bonus WBR demands, it’s clear that this is a superior offer.

Games’ contribution to Play-through

Another important thing to consider is how the games contribute to meeting the play-through requirement. This is because if games have little or no contribution to play-through, you’ll have to spend more wagering (and wait longer) to meet play-through requirement.

For example, it’s mentioned that to clear a €100 bonus redeemed from the third deposit onward, you’ll need to wager €3,000. This is only when playing games that contribute maximally (100%) to play-through. If only games that contribute 50% to play-through are played, you’ll need to wager €6,000; and if only games that contribute 10% to play-through are played, you’ll need to wager €30,000.

That said, you want the casino games to have high contributing percentages to play-through. In this regards, Captain Cook Casino advertises that the contributing percentages of its games to play-through is:

  • 100% – Slots and Parlour Games
  • 50% – Table Poker, Casino War, and Sic Bo
  • 10% – All Blackjack (except Classic Blackjack), Craps, Baccarat
  • 2% – All Video Pokers (except All Aces Video Poker), Caribbean Draw Poker, Texas Hold ‘em, Bonus Poker Gold, Triple Action Hold ‘em Poker Gold, Classic Blackjack
  • 0% –  All Aces Video Poker

A comparing of this with that of many other online casinos shows that this offer of Captain Cook is superior. In Captain Cook Casino (and its sister sites in the Casino Reward Group), games contribute higher when playing through a bonus, than they do in most of the other online casinos in the market.

For example:

  • In many other houses, Sic Bo, Baccarat, Craps, and Live Dealer games do not contribute to play-through; here Sic Bo has a 50% contribution Baccarat and Craps have a 10% contribution, while the Live Dealer Games have varying contributions (Deal or No Deal and Lightning Dice – 100%; Live Baccarat, Top-Card, and all Live Blackjack – 10%; other Live games – 2%)
  • In many houses, Table Pokers contribute only 8% to play-through; here it has a 50% contribution

In terms of contributing percentages of games to play-through, it is only in Roulette that Captain Cooks Casino does not shine. Here it contributes only 2% to play-through, but in many other houses, you’ll find Roulettes contributing 8% to play-through. That said, if your favourite games are Roulettes (what you’ll be playing), Captain Cooks Casino may not be the best online casino to be playing if you plan to play with bonuses; as you’ll have to wager considerable more (and spend more time) to meet play-though requirements.

Betting Limits

Casinos usually put limits on single bets that you can place when playing through a bonus. If the limit is very low, and you have a high bonus wagering requirement, gaming can easily become less entertaining and more of a chore because you’ll have to play many hands to meet play-through. That said; the single bet caps should be as high as possible.

In this regards, Captain Cooks Casino says that single bets when playing through a bonus should not be equal to or more than 25% of the bonus amount. Thus, for a €100 bonus redeemed, single bets when playing through the bonus should not be up to €25.

This “percentage cap” makes Captain Cooks Casino friendlier to high rollers than many online casinos out there with betting limits as “fixed money cap”. For example, some online casinos set €8 as the maximum single bets when playing through a bonus. For high rollers who make large deposits and get a relatively high cash bonus, such low “fixed money caps” makes it difficult to clear large bonuses. But with Captain Cooks Casino, the maximum single bet amount is flexible, rising and falling according to the bonus amount.

Withdrawal Caps

Many online casinos out there have withdrawal caps on cleared bonuses. That is, even after meeting play-through, you can only withdraw a particular amount, while the balance is forfeited. Remember that bonuses are freebies? Such caps are in place to ensure that players do not win much-using freebies. That is, you’ll need to drop your own cash, for any shot at serious winnings.

Thus, we (like many other players) hate such withdrawal caps. Thankfully, we didn’t find any of such caps applying in Captain Cooks Casino.

Banking Review

In this banking review, we’ll look at the options, limits, processing speed, etc of deposits and withdrawals in Captain Cooks Casino.

Deposits

To play real money games in an online casino, you’ll have to deposit money into your casino account. Thus, you’ll want to find what deposit methods are supported, what deposit limits are set, and how long it’ll take for the deposited funds to reflect in your casino account.

Deposit Options

The ideal online casino should support a wide range of deposit methods so that players from everywhere can easily find an option to conveniently load their account. Captain Cooks Casino does well in this regards, as it supports debit and credit cards, prepaid vouchers, e-wallets, and a variety of bank transfer services. Specifically, you can deposit money into your Captain Cooks Casino account using: Mastercard, Visa, Visa Electron, Maestro, PaySafeCard, EcoPayz, GiroPay, PostePay, Entropay, PayPal, Euteller, Neosurf, InstaDebit, Poli, iDeal, Ukash, Abaqoos, Przelewy24, Sofort banking, Moneta, eKonto, Nordea, Skrill, Neteller, Direct Bank Transfer, and eChecks

This is the full range of options supported. However, some are geo-specific and may not be available to you in your location. But no matter where you are, you’ll find different options for making your deposit. However, you’ll find that no crypto currency is supported, not even the popular bitcoin. With many people riding the crypto wave, it’ll disappoint many players that Captain Cooks Casino does not support them.  

Processing Speed

After making a deposit, you’ll not have wait for long periods before you’ll start playing games because, with most of the deposit options, the funds are instantly credited to your casino account.

Deposit Limits

Deposit limits are another important consideration, especially the minimum deposit amount. Generally, players want these as low as possible, so that whatever the budget size, persons can get to enjoy sizzling online casino gaming.

Captain Cooks Casino does well in this regards. As a first time depositor, you can deposit a minimum of just €5; but after that, the minimum deposit allowed doubles to €10. 

Withdrawals

Know this, scam casinos are characterized by a lack of withdrawals. So in any legit casino, players’ banking activities will not be limited to only deposits. That said; players will want to find out what withdrawal options are supported, what withdrawal limits are set, how long it’ll take after making a withdrawal to receive their payment, and what withdrawal processing fees apply.

Withdrawal Options

Just as it is with the deposits, you’ll also want a wide range of withdrawal options so that finding a convenient option to withdraw winnings will not be difficult no matter where you may be. In this regards, Captain Cooks Casino does not have as many withdrawal options as deposit options (no online casino does), but it does relatively well.

You can withdraw your winnings using options like: Mastercard, Visa, Visa Electron, Maestro, EntroPay, EcoPayz, Postepay, Skrill, Neteller, PayPal, Direct Bank Transfer, and eChecks. With these options, you’ll have no problem with withdrawing funds no matter your location. However, just like with the deposit methods, crypto currencies are also conspicuous by their absent.

Withdrawal Limits

Minimum withdrawal limits exists to ensure that players are held back from making withdrawals. This is because withdrawals cannot be made until the minimum is reached. That said; you’ll want the minimum withdrawal amount to be as low as possible.

In this regards, in Captain Cooks Casino, the minimum you can withdraw from your casino account is €50. Know that the €50 minimum withdrawal amount apply to players everywhere except Switzerland. For Swiss players, the applicable minimum withdrawal amount is €100. However, for all players using Direct Bank Transfer for withdrawals, the minimum withdrawal amount is €300. 

That said, the €50 minimum withdrawal amount of Captain Cooks Casino is relatively low. With its €10 minimum deposit amount, it means deposits need to be rolled over only 5 times to reach the withdrawal limit.

There are also maximum withdrawal limits, which puts a cap on how much can be taken out of the casino at once. That said, so that withdrawing large winnings will be painless, you’ll want the maximum withdrawal to be as high as possible. In Captain Cooks Casino, the maximum withdrawal is €4,000 per week. If you’ve checked around, you’ll find that it is relatively low, as there are many other houses that allow withdrawals of €5,000 per week.

Processing Speed

After submitting your withdrawal request, you’ll not want receiving the payment to take too long. Thus, the ideal legit online casino should feature fast payouts.

In this regards, like the other online casinos in the Casino Reward Group, Captain Cooks Casino holds withdrawn funds for 2 working days before processing and issuing the payment. It explains that this is to allow for reversing the withdrawal so that the player can continue playing.

After the 2 working days, the withdrawal is immediately processed and issued, and how long it takes to be received depends on the selected withdrawal method as follows:

  • Credit cards – 3 working days
  • e-Wallets – 1 to 3 working days
  • Direct Bank Transfer – 6 to 10 working days
  • EFT/ eCheck (Canadian players) – 2 to 3 working days

This means that if fast payout is your primary concern, you should go with the e-Wallet options such as Skrill and Neteller. However, no that players making first-time withdrawals will be subject to additional verification which the casino warns that can take up to 5 – 7 working days. That said, on the whole, but for the 2 working days pending period for withdrawals, Captain Cook Casino does well in terms of payout speed.

Withdrawal Fees

Sometimes fees apply when withdrawing winnings from an online casino. No one like fees, so where applicable, they should be as low as possible.

In Captain Cooks, Casino fees apply only when withdrawing using DBT (Direct Bank Transfer). The fee is €35 for withdrawals under €3,000; and €70 for withdrawals over €3,000.

Customer Support Service

When using an online casino, there’ll need to reach out to its customer support team. You may have questions about something, or you may have issues with games or payment. It may even be to submit documentation required for processing your payment. Whatever the reason, when you reach out, you’ll expect to meet an effective support service.

One of the first ways that online platforms provide assistance is via support articles in its website. Captain Cooks Casino does likewise. You’ll find an FAQ page, which holds answers to many of the questions that users have asked in the past. These answers are arranged by topics such as: Getting started, log in and Registration, Banking, Loyalty Program, Casino Games, and Other Questions.

If the self-help articles in the casino site cannot do it for you, you’ll want to directly contact its customer support service. For this, you’ll want to find a range of contact channels. In this regards, Captain Cooks Casino supports an email service and a Live Chat feature. To use the email service, you simply have to send your emails to support@crhelpdesk.com. Captain Cooks Casino promises prompt responses within 24 hours. The evidence shows that they live up to this. However, many times, casino players may not have the patience of 24 hours; so the Live Chat comes in handy. It can be accessed in the “Contact Us” page of the Captain Cooks Casino’s website.

Conclusion

Captain Cooks Casino draws inspiration from the trailblazing expeditions of the foremost British explorer (Captain James Cook) to say it serves the best in online gaming. It lives up to this on many fronts.

First, Captain Cooks Casino is a legit online casino. It is fully licensed by some of the most reputable casino regulators in the business, and it is endorsed by eCOGRA as safe and fair.

On the gaming front, Captain Cooks Casino ticks virtually all the right boxes. Powered by Microgaming, it provides some of the best games you’ll find around – high-quality games with a-grade graphics and sound effect. These include some of the biggest progressive jackpots in the industry. Game variety is also impressive; slots, classic table games, video pokers, and even live dealer games are all provided ensuring that no matter your gaming preference, you’ll find your favourite.

On the bonus front, Captain Cooks Casino comes out blazing. It has one of the most attractive welcome bonuses you’ll find in the industry (100 chances to become an instant millionaire with just €5, plus 4 deposit bonuses up to €475). However, the blazing light of the casino’s bonus offering dies out rather meekly. This is because after the welcome bonus, other bonuses are largely lacking.

Captain Cooks Casino has a relatively low bonus wagering requirement (BWR), which is 30 times bonus amount, so it’ll be relatively faster to turn bonus funds to cash for withdrawals. However, this low BWR is from the third deposit bonus onward; the first and second deposit bonus has a very high BWR (200 times bonus amount).

On the service front, Captain Cooks Casino also ticks many of the right boxes. In terms of deposit: there are many banking options for making deposits; deposits are mostly instantly credited; and the minimum deposit amount (which is €10) is low, with the first deposit limit (which is €5) being one of the lowest you’ll find. In terms of withdrawal: Captain Cooks Casino does pay; a wide range of options are supported, and the minimum withdrawal limit (which is €50) is low. However, withdrawals are held pending for 2 working days, before payment is processed and issued. Thus, the payout may not be super-fast in arriving.

Lastly, Captain Casino has a very responsive customer support service that provides prompt and helpful assistance via email and Live Chat.

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Pros

  • Fully licensed online casino
  • Uses 128-bit encryption and certified “safe and fair” by eCOGRA
  • Mobile gaming is supported, allowing gaming on the go from wherever and whenever
  • Offers high-quality online casino games from Microgaming
  • Offers an attractive welcome package that includes a first deposit offer of “100 chances to become a millionaire with just €5” and deposit match 4 bonuses up to €475
  • The first deposit bonus (100 chances to become an instant millionaire) requires a relatively low minimum deposit of only €5
  • Offers the popular and rewarding Casino Reward VIP Loyalty program
  • Offers a relatively low bonus wagering requirement which is “30 times bonus amount” (albeit this is from the third deposit)
  • Maximum single bet amount allowed when playing through a bonus is relatively fine (25% of the bonus amount) making the casino ideal for high rollers
  • Support a range of deposit and withdrawal options (credit cards, prepaid vouchers, e-wallets, and bank transfer services)
  • Minimum deposit limit is relatively low (€5 for the first deposit, and €10 afterwards), making the casino ideal for low rollers

Cons

  • Does not give the variety of experiences that multi-software casinos give
  • Does not feature very many other bonuses after the welcome bonus
  • The bonus wagering requirement for the first and second deposit bonuses is freaking high (200 times bonus amount)
  • Does not support bitcoin or any other cryptocurrency (for either deposits or withdrawals)
  • The casino holds withdrawn funds pending for 2 working days before processing and issuing payout

Now you have known that Captain Cooks Casino is legit, try to make use of the bonus offers when you sign up to enhance your winning potentials.

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