Is 7Spins Casino Legit or Scam? (Review 2019)

7spins Casino Scam

7Spins Casino is one of the many online casinos in the gaming and gambling industry. Like almost every other online casino, they promise to give players an excellent online casino experience.

Yes, 7Spins Casino is a legit casino game site. It is not a scam because they make payment to all their winners without a problem. And your credit card and banking details are safe.

An excellent online casino experience can only be delivered by a combination of different elements which include: a wide variety of entertaining online casino games, huge rewards, easy deposits, fast payouts, effective customer support service and more. Does 7 Spins Casino offer all of these and more? In the first place, is 7Spins Casino games genuine?

This 7Spins Casino review will examine 7 Spins Casino in order to provide the information that will help you answer these questions and more. 

7 Spins Casino review at a glance

  • The website is www.7spins.com
  • It is an online casino that started in 1999, but in its current form since 2008
  • It is owned and operated by Blacknote Entertainment Group
  • It is licensed by the Curacao e-Gaming Commission
  • It is powered by different online casino software which includes Betsoft, Pragmatic Play, Rival Gaming, and others
  • It is an instant play casino; and also mobile optimized
  • It offers a welcome package consisting of 25 no-deposit free spins and a deposit bonus up to $6,750
  • Deposit bonuses have a wagering requirement of 35 times deposit amount and 35times bonus amount
  • Minimum deposits is $10; while maximum withdrawals is $4,000 per week
  • Customer support is available 24/ 7 via e-mail (support@7spins.com)

What is 7Spins Casino?

7 Spins Casino was started in 1999, but was going by another name. Its current branding as 7 Spins Casino was birthed in about 2008. The gaming house is owned and operated by the Blacknote Entertainment Group, which is a Group that runs other casinos such as 7 Reels Casino, Winward Casino, Casino Moons, Slots Village, and more.

If you are familiar with any of its sister casinos, then you know almost all there is about 7 Spins Casino. This is because all the casinos in the Blacknote network are similar. Thus, 7 Spins Casino uses the same software, and has the same offerings (games and services), as its sister casinos. 7 Spins Casino does not clearly display its licensing information, but the gaming house comes out as legit.

To use 7 Spins Casino, you’ll have to visit the website at www.7spins.com and create an account. The process simply involves clicking the “Join now” button, providing your details in the relevant fields, and clicking “Sign up” button. The intuitive website is easy to use; and it is available in a number of languages that includes English, French Spanish, and German. However, you’ll have to be 18 years or above to use 7 Spins Casino.

Note: Since you have nothing to lose, it will be a good idea to REGISTER on this post, if the site is LEGIT, so we can be able to help you if you encounter any difficulty. But we cannot do anything if you try to trick the system. So, make sure you comply with the rules and regulations to make it easier for us.

Is 7Spin Casino Legit?

7 Spin Casino is legitimate. There are many fraudsters in cyber space; and it is not beyond these con artists to put up a casino front for scamming people. Thus, before jumping into a casino, you should check that it is legit so that you’ll not fall into the unfortunate persons who’ll be ripped off.

Checking the legitimacy of online casinos is fairly straight forward. One of the first checks should be for an operating license. The operating license means that a legal jurisdiction has accessed the casino and has permitted it to provide gaming services. 7 Spins Casino does not display its licensing information, but we know that all the casinos in the Blacknote network are licensed by the Curacao e-Gaming Commission. Curacao is also a respectable casino regulatory jurisdiction, which means that the casino is not only 100% legal, but also that players are relatively protected.

Another check for legitimacy is whether the casino is fair. In this regards, a fair casino will have audit certificates from casino testing labs, as well as seals of approvals by industry watchers. These certificates and seals mean that these independent bodies have evaluated the casino and found its games to be fair, meaning that players can have winning plays. 7 Spins Casino does relatively well in this regard. On different pages of their website (including the landing page), you’ll find seals of approval of several industry watchers.

Lastly, every doubt about the legitimacy of 7 Spins Casino can be erased considering that the gaming house processes withdrawals and issues payouts. You’ll find list of recent payouts right on the landing page of their website. However, if you’re distrusting of such self-pasted lists, you only need a few search online, and you’ll find players in independent platforms commenting about getting paid by 7 Spins Casino. Also, the gaming house was started in 1999, and has existed in its current format since 2008. In the casino business, a casino that does not pay winnings cannot operate for that long.

That said; by being 100% legal and licensed by a reputable casino licensing jurisdiction, by being certified by different industry watchers, and for having a history of paying winnings, there is no doubt that 7 Spins Casino is legit.

Is 7 Spins Casino Safe?

7 Spins Casino is safe. Legit casino will not rip you off, but if it is not safe and allows the sensitive data that you share with it to leak out to unauthorized third parties, you’ll be exposed to other fraudsters. Thus, the ideal casino should not only be legit, but should also be safe (protect customers’ data).

7 Spins Casino does very well in his regards. They employ SSL (secure sockets layer) technology, which is the industry standard for creating a private connection between devices communicating over the internet. SSL also uses AES 128 bit encryption, which is military grade encryption. Thus, the customer personal information and payment instrument data is encrypted before being transmitted, and only the casino can decode it.

The use of this security measure, as well as other administrative and physical measures, gives confidence that 7 Spins Casino is safe.

Features

Software Provider

Online casinos are powered by particular software, and the casino can only be as good as its backing software. Thus, the ideal casino should be powered by top quality software.

7 Spins Casino does very well in this regards. The gaming house draws games from some of the best online game providers. One of such providers you’ll find in the house is Betsoft which is the leading provider of 3D slots; another is Pragmatic Play which is known for their innovative slot themes. Other top providers you will find are Habanero, Octopus Gaming, Rival Gaming, Vivo and Visionary iGaming

The various software in the house guarantees that 7 Spins Casino provides top quality games. You’ll find games with state of the art graphics and sound effect, immersive themes, and other top quality features.

Also, having different software in the house makes for more exciting gaming because of the different unique features in each software.

Instant Play Casino

Online casino games are usually available via download play or instant play. The former involves downloading the casino software/ games to your device, and not having to access the casino servers before playing the games subsequently. The latter (instant play) involves no download, but using flash based browsers to directly play games from the casino’s servers.

While it will be good to have both options so that players can decide what work best for them, 7 Spins casino is essentially an instant play casino. Thus, you don’t have to download anything before you can play online casino games in 7 Spins casino. 

Mobile Compatibility

The ideal casino should provide exciting gaming to chase away boring times. Most often than not, waiting times in queues or in transit are boring; thus, gaming on the go should be supported by the ideal casino.

Players cannot be on the move with their desktop devices, but with portable devices such as mobile phones and tablets. Therefore, on the go gaming can be provided only by casinos that are compatible with mobile devices.

7 Spins Casino does well in this regards. The casino works well on desktop platforms such as Windows and Mac, as well as on mobile platforms such as iOS and Android. Not only is 7 Spins Casino compatible with mobile devices, but it is mobile optimized, which means that the web pages resize to fit the screens of the mobile devices. This affords optimal viewing as you’ll not have to drag the screen before view the full pages.

Games Selection

The games on offer make the casino; and the entertainment to be gotten is provided by the games. Thus, the ideal casino should offer a wide variety of online casino games. That way, no matter your preference, you are more likely to find one for an entertaining gaming action.

7 Spins Casino does relatively well in this regards by providing a wide variety of online casino games. They provide all categories of online casino games such as Slots, Table games, Video poker and even Bingo games.

Slot Games

Slot games make up the bulk of games in every online casino, and 7 Spins Casino is no different. In fact, because of the number of slot games in relation to other games in the house, 7 Spins Casino can sometimes come out as a slots place instead of as a casino. No matter your preference, you’ll find a slot game to spice your gaming self; themes range from ancient civilization to sci-fi, from cartoons to adventure, from racing to fighting, while others are straight out of the blockbusters. The slot games are divided into classic slots and video slots.

Some titles you’ll find in the classic slots include: 888 Gold, Joker’s Jewels, Lucky Seven, Aztec Gems, Triple Tigers, Irish Charms, Monkey Madness, Treasure Horse, Triple Dragons, and Triple Tigers. The video slots include: Ancient Egypt, Asgard, The Catfather, Jurassic Giants, Black Diamond, House of Fun, Panther Queen, Reels of Wealth, Mr. Vegas, Enchanted, Romeo and Juliet, At the Copa, 2 Million B.C., Heist, Legend of the Nile, and the Slotfather.

Table Games

7 Spins Casino also provides a host of table games. Granted, the number of table games provided does not even get close to the slot games, but the popular ones are all provided. You’ll find Blackjacks, Roulette, Baccarat, and poker; the only popular table games you’ll not find in 7 Spins Casino are Craps.

So except you’re a fan of the dice, in 7 Spins Casino, there are lots of virtual tables to sit at for your gaming delight. If you’ll want to indulge in games with blind luck, you can spin the Roulette wheel and watch what winning the roulette ball will announce. The gaming house provides the different versions of the game such as European Roulette, Crystal Roulette. For table games of strategy, the Blackjack tables are there for you to try to beat the dealer; different types and versions of the game are also provided which includes American Blackjack, Single Deck Blackjack, Royale Blackjack, etc. Baccarat games are also provided for players who want games that combine different levels of luck and strategy.

Video Poker

Fans of video poker games will also not be disappointed, because 7 Spins Casino provide a number of these games. You’ll find video poker games in single and multi hand denomination. Some of the titles in the gaming house are: Deuces Wild, Jacks or Better, and Deuces & Joker

Bingo

7 Spins Casino is one gaming house where you’ll be well served as a Bingo fan. Some of the Bingo rooms the gaming house offers for the fast action and instant win game include: Dollar – with its $1.00 card cost and $500 prize; Quarter – with its $0.25 card cost, $32.70 prize, and $5,053.93 jackpot; Crazy – with its $0.10 card cost, $500 prize; Nickels – with its $0.05 card cost, $9.15 prize; Desperate Housewives – with its $0.20 card cost, and $70 prize.

Progressive Jackpot Games

The ideal casino should offer a lot of jackpots games, especially the progressive jackpots. Unlike the regular jackpots, the pots of the progressives grow every time the games are played in any of the casinos that feature the games. Progressives give players the opportunity to win huge rewards. In fact, the huge casino winnings that make the news are from progressives.

In this regards, 7 Spins Casino does relatively well. There are lots of jackpots offered by the gaming house. Some of the progressive jackpot games (and the pot sum at the time of writing this review) include: Legend of the Nile ($168,416.33), Reel Gangsters ($178,178.38), Dragon Kings ($146,840.84), Reels of Wealth ($1,353,569.31), Faerie Spells ($1,353,569.31), Black Diamond ($222,310.25), Diablo 13 ($139,747.98), 7 Monkeys ($371,162.82), Hot Safari ($36,401.86), and more.

While the number of the progressives or their pot sizes is relatively okay, it is somewhat disappointing that some of the most popular progressive jackpot games (such as Mega Moolah) are not available. However, this is because Mega Moolah is a Microgaming game, and the software provided is not one of the many providers that powers 7 Spins Casino.

However, you’ll find that the progressives are not grouped together in their own section. Thus, to find any jackpot game, you’ll have to browse through the regular game listings.

Live Casino

The Casino network to which 7 Spins Casino belongs promises to give players in their casinos the feel of brick and mortar casinos while playing the online casinos games from the safety and comfort of their homes. The closest thing to “the feel of brick and mortar casinos” is offered by live dealer games. This is because these games are essentially staged in brick and mortar casinos, with live dealers dealing the cards (or spinning the wheels), while the game play action is relayed to you using video technology.

Thankfully, 7 Spins Casino provides live dealer games powered by Visionary iGaming. Some of these games that you’ll find in the gaming house include: live Blackjack, Live Roulette, and Live Baccarat.

Bonuses and Promotions

For the same reasons that retailers offer promotional discounts, online gaming houses gives bonuses and promotions. These offers allow players to get a little something back from the casino; these comes in form of free money or free plays which players can then put into wagering at the chance to increase the bankroll. Naturally, players are attracted by these offers; and the casinos respond by using these offers to compete – offering a bigger package than the competition. Thus, the ideal casino should offer huge bonuses and promotional prizes regularly.

7 Spins Casino does very well in this regards. The gaming house offers welcome package, match bonuses, tournaments, and more.

Welcome Bonus

7 Spins Casino talks often about their welcome package; and this is not surprising because their offer is one of the most attractive in the industry. The welcome package is meant to do the dual job of closing the eyes of new players to other casinos and opening their eyes to only the particular casino. Since the welcome package of 7 Spins Casino is hard to beat, it does excellently in bringing new players to the gaming house.

The welcome package has a no-deposit component and a deposit component as follows:

  • Upon signing up to 7 Spins Casino, you’ll be rewarded with 25 free spins. It’s a no-deposit component because you don’t have to make any deposit before you are given the free spins. Thus, unlike most online casinos that you must make a deposit after signing up before you can begin to play games, in 7 Spins Casino, you can start playing games without deposits with your sign-up free spins.
  • When you do make your first deposit(s), you’ll be rewarded with a waft of cash bonuses. The sign-up deposit bonuses are staggered to cover the first five deposits.

For the first deposit, you’ll get a 200% cash bonus up to $2,000; for the second deposit, you’ll get a 100% cash bonus up to $1,000; for the third deposit, you’ll get a 100% cash bonus up to $1,000; for the fourth deposit, you’ll get a 100% cash bonus up to $1,000; and for the fifth deposit, you’ll get a 175% cash bonus up to $1,750.

This means that you can get up to $6,750 in bonus money. To get the full value of the welcome deposit bonus, the first five deposits have to be $1,000 each.

That said; $6,750 in bonus money, especially after getting 25 no-deposit free spins, is easily one of the best offers in the industry. If you’ll want a good head start, 7 Spins Casino is definitely attractive.

Match Bonuses

Since it won’t make sense if new players that come into the casino do not stay, 7 Spins Casino offers match bonuses aimed at retaining old or existing players. These offers reward players with cash bonuses when they make deposits. Interestingly, there are daily match bonuses, which mean that, no matter what day of the week you make a deposit, you’ll get bonus cash.

These daily offers are:

  • Magnificent Monday – Deposit up to $49 and get 25% bonus; deposit $50 – $74 and get 50% bonus; deposit $75 – $99 and get 75% bonus; deposit $100 – $199 and get 150% bonus; deposit $200 or more and get 200% bonus
  • High Stakes Tuesday – This include the first four Monday offers, as well as: deposit $200 – $499 and get 200%; deposit $500 – $999 and get 250% bonus, deposit over $1,000 and get 300% bonus
  • Wonderful Wednesday – This include the first five Tuesday offers, and an offer to get a 250% bonus for every deposit of $500 or more
  • High Stake Thursday – These are identical with the High Stake Tuesday offer
  • Full House Friday – This include the first four Magnificent Monday offers and an offer to get 250% bonus for every deposit of $200 or more
  • Super Saturday – This include the first three Magnificent Monday offers as well as: deposit $100 – $199 and get 100% bonus; deposit $200 – $499 and get 250% bonus; deposit $500 – $999 and get 300% bonus; and every $1,000 deposit or more brings 350% bonus
  • Super Sunday – These are identical with the Full House Friday offers

Tournaments

If you like the tournaments, you’ll find joy in 7 Spins Casino because the gaming house offers a lot of tournaments. What is more, the tourneys have huge prizes. They have the regular tournaments, as well as tournaments for particular days, and new players.

The tournament formats is as with the other casinos; as you play casino games, you accumulate points, and at the end of the tournament period, the player(s) with the highest points are winners. At the time of writing this review, some of the tournaments in the gaming house included:

  • mBit Bankroll Booster – You qualify for the tournament by loading your account with bitcoin. It rewards the first five players. The 1st prize is $7,500; the 2nd prize is $4,000; the 3rd prize is $2,000; the 4th prize is $1,000; and the 5th prize is $500.
  • Cash Craze – This tourney shares a prize pool of $100,000 to the first 30 players. The 1st place is $50,000; the 2nd place is $12,500; 4th – 10th places is $1,000; and 11th – 30th places is $500.
  • Dragon Race Party – This tourney rewards the first 20 players with: $25,000 for the 1st place, $5,000 for the 2nd place, $2,500 for the 3rd place, $1,000 each for the 4th – 10th places, and $500 chip each for the 11th – 20th places
  • The Grand VIP Tournament – This tourney gives out huge prizes three times a week. The 1st place is $10,000, the 2nd place is $7,500, the 3 rd place is $4,000, the 5th – 10th places are $1,000 each, while the 11th – 20th places are $1,000 chip each.
  • Rebound Tournament – This Bingo tourney gives you an opportunity to turn losses into wins. You’re automatically entered into the $1,000 prize pool tourney if you lose at least 20 Bingo games in a week. The pool is shared amongst 10 winners (that is, guaranteed $100 each)

Loyalty Cash Back

7 Spins Casino also has a cash back offer to reward loyal customers. Every Monday, you’ll get credited with 12% of your total deposit of the previous week. That is, if you deposit in any particular week is $1,000; you’ll receive $120, the following Monday.

The good part of the cash back offer is that it is credited as cash to your cash account, and not as bonus to your bonus account. Thus, the funds will be available for withdrawals if you so wish.

Bonus Conditions

Generally, casino bonuses are sticky, which means they cannot be immediately withdrawn. They are meant to be used for wagering in the casino. Thus, the casinos include conditions to their bonuses which would ensure that the bonuses cannot be immediately withdrawn. If you know anything about conditions, you’ll know that you shouldn’t look at the size of an offer except you fully understand the conditions attached. Thus what follows is a look at some of the bonus conditions in 7 Spins Casino.

Sign-Up Free Spins Conditions

The very first bonus you’ll get in 7 Spins Casino is the sign up free spins. The sign up free spins have a wagering requirement of 20 times. The wagering requirement is the total amount that must be wagered after redeeming a bonus before any withdrawal can be made.

The free spin winnings are seen as bonus money. That is, any winning from the free plays cannot be withdrawn, but must be rolled over 20 times before any withdrawal request. Thus, if your free plays produce $100, you’ll have to wager $2,000 (=20 X $100) before you can make any withdrawal.

Also, there is a withdrawal cap of $100. That is, after successfully playing through the free spin winnings and you have a positive balance, you can only withdraw $100, and any other balance will be forfeited. Needless to say, the low withdrawal cap only serves to limit the liability of the casino; that is, it ensures that the casino does not pay out huge winning for free plays. Also, the low $100 cap means that having a huge win from free plays is useless, as you’ll wager a lot to meet the WR, but can only get $100 after all the effort.

Another thing that must be said is that, even after successfully playing through the free spin winning, before a withdrawal can be made, you’ll have to make at least a deposit transaction. Thus, while 7 Spins Casino trumpets that the sign up free spins does not require making any deposits, a deposit is actually required if you’re to get cash from the offer.

 Sign Up deposit Bonus Conditions

The deposit welcome bonuses are subject to a wagering requirement of 35 times the deposit amount and 35 times the bonus amount. That is: 35 X (deposit amount + bonus amount). Thus, if the first deposit bonus is maxed (that is, depositing $1,000 to get a bonus of $2,000); before you can make a withdrawal, you’ll have to wager a total of $105,000 (= 35 X ($1,000 + $2,000)).

Wagering up over a hundred thousand to clear a $2000 bonus is not a very good proposition; which shows that the wagering requirement is too high. In fact, it is way higher than the industry average, which is 20 X deposit amount + bonus amount. That said; with the high wagering requirement of 7 Spins Casino, you’ll have to wager more and wait longer before you can clear your bonus and be eligible for withdrawals.

Other Conditions

Every other free spins, other than the sign up free spins, are subject to a wagering requirement of 25 times the free spin winning. However, all deposit bonuses (whether sign up bonuses or match bonuses) are subject to the high “35 times deposit amount + bonus amount” playthrough requirement.

Another important requirement is that when playing though a bonus, you are not allowed to place single bets that are over $5. This condition only serves to male clearing bonuses difficult as it increase the number of games that will be played. For example, to complete the wagering of the $105,000 to clear the first deposit bonus, you’ll have to play 21,000 individual games. Needless to say, the $5 condition means the high rollers are out of the game, while the sheer number of games to be played can become overwhelming.

Games Contribution Rate

Not all games contribute maximally to playthrough. In fact, some games contribute little or nothing to playthrough that playing these games when playing through a bonus will be a waste of effort and money. Thus, you’ll want to determine what games contribute maximally, and play them if you redeem a bonus.

The games contribution rates as applies to deposit bonuses in 7 Spins Casino are as follows: Bingo (800%), All Slots (100%), Video Poker (20%), Roulette, Casino War, Mini-Baccarat, Keno, and Weed Whacker (10%), and Blackjack (2.5%).

However, when playing through bonus money, the contribution rates that apply are as follows: Bingo (200%), All Slots (25%), Video Poker (5%), Roulette, Casino War, Mini-Baccarat, Keno, and Weed Whacker (2.5%), and Blackjack (0.625%).

This means that when playing through deposit bonuses, you’ll want to be playing only slot games if you want to clear the bonus as fast as possible. This is somewhat disappointing as there are online casinos where other games such as Keno and Scratch card games also contribute maximally to playthrough.

Banking Options

To use a casino, you’ll need to deposits money into your casino account, and you’ll need to withdraw winnings. Thus, the ideal online casino will provide a variety of banking options for deposits and withdrawals.

Deposit Options

In terms of deposit, 7 Spins Casino does relatively well. The gaming house supports a range of credit and debit cards, web wallets, and bank transfer options; as such, that no matter where you are resident, finding a means to load you account will not be an issue.

The specific options available include: Visa, Master card, American Express, Maestro, EcoPayz, PaySafeCard, Neteller, Skrill, Entro Pay, iDeal, Poli, Qiwi, InPay, Neosurf, Astro Pay, Flexepin, Web Money, Sofort banking, and Money transfer. However, it should be said that this is the full range of supported options. In particular regions, not all options will be available.

There are limits to how much can be deposited; and for most of the methods it is $10. Also, deposits are largely processed instantly, and you’ll have the funds ready for use almost immediately.

Withdrawal Options

In terms of withdrawal, the supported options are not as many as the deposit methods. Nevertheless, finding a method for making withdrawals should not be an issue no matter your territory.  The specific methods supported include: Bank wire transfer, money transfer, Neteller, Skrill, EcoPays, and Bitcoin. Once again, not all the options will be available to you in your location. For example, only wire transfer was available to us from our territory.

When it comes to limits; the maximum amount that can be withdrawn is $4,000 per week. However, you will be able to withdraw more as you climb the VIP levels.

In terms of processing speed; 7 Spins Casino takes 72 hours to process all withdrawal requests before issuing the payout to the selected withdrawal method. 72 hours is not the fast processing that we’ll want. It is relatively slower than some casinos in the industry with a focus on fast payouts. However, processing the withdrawal and issuing it to the selected withdrawal option, how long it takes the player to receive the payment will depend on the selected withdrawal method. In this regards, the fastest means is the web wallets (Neteller and Skrill) which takes 0 – 48 hours; while the bank transfer take 0 – 5 business days.

Restricted Countries

Casinos do not accept players from everywhere because of the gambling laws of certain jurisdictions. If your location is restricted, it’ll not be wise to use a location masking technology to proceed with registration. Even if you succeed with registering and somehow succeed with loading your account, it’ll be almost impossible to receive any winnings. Thus, one of the first checks you should make of an online casino is whether it accepts players from your territory.

You’ll want a casino with a very wide coverage and few restricted countries so that players from your territory are most likely accepted.

In this regards, 7 Spins Casino has a worldwide reach, but they do not accept players from a good number of countries. The countries are: American Samoa, Anguilla, Aruba, Belgium, Bermuda, British Indian Ocean Territory, Czech Republic, Gibraltar, Guam, Hungary, Isle of Man, Montserrat, Mozambique, Northern Mariana Islands, Netherlands, Puerto Rico, Saint Helena, Turks and Caicos Islands, United States, Curacao, United States Minor Outlying Islands, Italy, Afghanistan, Bosnia and Herzegovina, Botswana, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cayman Islands, Central African Republic, Chad, China., Comoros, Democratic Republic of Congo, Republic of Congo, Costa Rica, Cuba, Denmark, Djibouti, Eritrea, Ethiopia, France, French Guiana, French Polynesia, Gambia, Ghana, Guinea, Haiti, India, Islamic Republic of Iran, Iraq, Ireland, Israel, North Korea, Lebanon, Liberia, Libya Arab Jamahiriya, Madagascar, Malawi, Mali, Malta, Mauritania, Mayotte, New Caledonia, Nicaragua, Pakistan, Philippines, Romania, Rwanda, Saint Kitts and Nevis, Senegal, Serbia, Sierra Leone, Solomon Islands, Somalia, Saint Pierre and Miquelon, Sudan, Syrian Arab Republic, United Republic of Tanzania, Togo, United Kingdom, Uzbekistan, Vanuatu, Venezuela, Vietnam, United States Virgin Islands, Wallis and Futuna, Yemen, Zimbabwe, British Virgin Islands, Cyprus, Greece, Armenia, Azerbaijan, Estonia, Georgia, Kazakhstan, Kyrgyzstan, Lithuania, Belarus, Belize, Moldova, Republic of Russia Federation, Tajikistan, Turkmenistan, Ukraine, Latvia, and Slovakia

Customer Support Service

Customer support service makes or breaks an online platform because customers will always have questions and complaints; and the loyalty of the customers will be dependent on the effectiveness of the customer support service in answering and resolving their questions and complaints.

In almost every online platform, the first place to find answers is the self help articles of the FAQ (Frequently Asked Questions) section of their website. 7 Spins Casino is no different in this regards. The gaming house provides a detailed FAQ page that answers many questions that players have asked in the past. For easy navigation in the section, the answers are grouped into the following subjects: Accounts, Verification Process, Promotions and Bonuses, Deposits, Withdrawals, Wagering Requirements, and Technical Support.

These FAQ pages will be sufficient in answering many of the questions about the casino and its offerings. However, if you still need to contact a customer support rep of the company, you can do that via e-mail using the email address: support@7spins.com. Like all e-mail support, to get a response, you’ll have to wait a few hours, which may take up to 24 hours. While this is relatively an okay response time, it’ll still be frustrating for players that need instant responses. Therefore, it’s disappointing that 7 Spins Casino does not provide any instant feedback support channel such as live chat or telephone support.

Summary

7 Spins Casino comes of the tables of Blacknote Entertainment Group. The gaming house promises an excellent online casino experience, and they deliver on many counts. The casino is legit and safe; they provide a wide range of quality online casino games; they have some of the biggest bonuses and tourney prizes in the industry; they support a range of banking options for conveniently loading or withdrawing funds; and they have an effective customer support service.

It’s almost smooth riding until you come to the bonus conditions. The wagering requirement is too high, and single bets allowed when playing through a bonus is too low; these combine to make it difficult to clear bonuses in the casino. Also, their 72 hour withdrawal processing time means you may have to wait relatively longer to receive your payout, but you’ll definitely receive it. Lastly, customer support is responsive, albeit you can only contact them via e-mail.

Pros

  • Draws games from a lot of software providers thereby offering a variety of game features
  • Offers a wide variety of computer games that include slots, table games, video pokers, and bingo
  • Support a wide variety of banking options
  • Offer one of the biggest welcome bonuses in the business which is up to $6,750
  • The welcome package include 25 no-deposit free spins
  • Offers a host of attractive match bonuses and tournaments with huge prizes
  • 24/ 7 support is provided via e-mail with a relatively fine 24 hours response time

Cons

  • Does not accept players from over 110 countries which include the United States
  • Wagering requirement for deposit bonuses is a high “35 times deposit amount + 35 times bonus amount”
  • Maximum amount of bets allowed when playing through a bonus is $5.00
  • There is a low $100 withdrawal cap on free spin winnings that have been successfully played through
  • The 72 hours withdrawal processing time is relatively slow
  • Instant response customer support channels (such as telephone service and live chat) are not supported

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