Is Players Palace Casino Legit, Scam or Fake? (Review)

Players Palace Casino is one of the many online casinos operated by the Casino Rewards Group. Thus, its sister sites include Luxury Casino, Aztec Riches Casino, Captain Cooks Casino Quatro Casino, and more. These are some of the oldest and most reliable online casinos in the industry. Thus, the association of Players Palace Casino makes for good reading. Players Palace Casino was established in 2006.

This makes it young compared to many of its sister sites. However, in the online casino world, this is almost an eternity. This longevity also makes for good reading because only an online casino that does something right will survive that long.

Players Palace Casino does many things right. Its theme suggests that it is the go-to destination for online casino players. Elegance describes any palace; and this entertainment palace of an online casino features an elegant design, graphics and more. It is also powered by one of the best gaming software in the business, so the quality of games is also top-notch.

Players Palace Casino supports a number of international languages to show that it has a worldwide appeal. However, there are country restrictions, so players from certain countries are not admitted into this entertainment palace. Unfortunately, the United States is in its list of restricted countries.

Is Players Palace Casino legit?

Given that people are ripped off almost every other day by scam online platforms, it is wise to determine that it is first before using an online casino. That said, the big question is whether Players Palace Casino is legit. The short answer to that is “YES”.

Our first check of a legit online casino is legality. This is because services that 100% legal companies power are less likely to be scams. Thankfully, Players Palace Casino ticks this box. It is operated by the robust Casino Rewards Group, which is 100% legal. This Group operates over 25 online casinos, which include some of the longest-serving and most reputable online casinos in the iGaming world. Suffice it to say that a scam online casino will usually not come off the tables of a Group with this profile.

Another check of a legit online casino is the test of time. This is because scam services everywhere are usually short-lived. Scams rip people off; these ones speak out; the scam service is called out, and they usually do not survive the exposure. Thankfully, Players Palace Casino passes this test of time. This is because it was established in 2006. This means it has been around for almost one and a half decades. Suffice it to say that a scam online casino cannot survive in the industry for that long.

A good check of a legit online casino is fair gaming. This is because players should have winnings in a legit online casino, and it is only where fair gaming is offered that players can have winnings. That is, many scam casinos are rigged so players cannot have winnings. Thankfully, Players Palace Casino ticks this box.

As evidence of this, it has the audit seal of the eCommerce Online Gaming Regulation and Assurance (eCOGRA). This is a reputable independent auditor and certifier of casinos. The body thoroughly tests a casino’s games and Random Number Generators to ensure that gaming result is random such that all players can have winings. Suffice it to say that a scam online casino where players cannot have winnings will not be certified by eCOGRA.

Another good check of a legit online casino is reputable gaming license. This is because a gaming license means that the online casino is under the oversight of a gaming regulator, who is responsible for its actions. Thus, amongst other things, gaming regulators ensure that their casinos continue to operate fairly and to pay winners. Thankfully, Players Palace Casino ticks this box. It has licenses from Kahnawake Gambling Commission, UK Gambling Commission, and the Malta Gaming Authority. These are some of the most respected regulators in the business. Suffice it to say that a scam online casino will not have these reputable gaming licenses.

Also, many players check for payouts and evidence of payment. That is, the legit online casino will have players who have actually been paid. Thankfully, Players Palace Casino ticks this box. Its website holds a “winners list”. But if you don’t trust such self-published list, you’ll also find many winners of the casino in independent sources.

That said; with Players Palace Casino 100% legal and operated by the reputable Casino Rewards Group; with it certified fair by eCOGRA, with it licensed and regulated by some of the most respected casino licensing jurisdictions, and with it has almost one and a half-decade experience of providing gaming services and actually paying winners; there is no doubt that it is a legit online casino.

Is Players Palace Casino safe?

Unfortunately, players cannot use Players Palace Casino anonymously. Using this entertaining palace of an online casino requires submitting sensitive data that includes personal information and credit card details. No one will want such sensitive data leaking into the hands of unauthorized third parties. Thus, the ideal online casino should adequately protect users’ data.

Thankfully, Players Palace Casino ticks this box. All transactions are encrypted using 128-bit SSL encryption. SSL (Secure Sockets Layer) technology is the industry standard for protecting data transmitted online. It is the encryption level used by top banks, so you can be sure that your sensitive data in this house is safe.

Also, Players Palace Casino is certified by eCOGRA, which is another line of evidence that it is safe. The audit covers a casino’s systems and processes, and not just its games. Thus, the audit seal reads “safe and fair”.

Players Palace Casino uses industry-standard SSL technology and is certified by eCOGRA; there is no doubt that it is a safe online casino.

Gaming Review

Players want an online casino that is entertaining. This part of the review will check whether the Players Palace Casino is entertaining. Specifically, it will examine the game selection of the casino, the quality of gaming delivered, and the gaming flexibility afforded.

Software Provider

Quality gaming can only be delivered by a top casino software featuring smooth game-play, sharp graphics, absorbing sound effect, and other top-quality effects. Thus, the ideal online casino should be powered by top casino software.

Thankfully, Players Palace Casino ticks this box. It is one of the many Microgaming casinos in the industry. Microgaming is not only known for being the pioneer developer of online casino software; the game studio is renowned for developing games with A-grade quality features (smooth game-play, sharp graphics, absorbing sound effect, etc).

That said; there’s no doubt that this Microgaming-powered palace delivers the quality for the topnotch online casino gaming experience. However, being solely powered by Microgaming means that players can only have features of the Microgaming software.

Usually, game studios differentiate their software using graphics, and more. Thus, players in a multi-software casino can enjoy a variety of graphics, game-play, etc. However, with this entertaining palace of an online casino solely powered by Microgaming, its players will miss out on the variety of experiences that a multi-software powered casino can offer.

Gaming Flexibility

Quality games will not mean much if accessing them will be frustratingly difficult. Thus, the ideal online casino should offer games that can be easily accessed.

In this regards, online casinos usually make their games available in two formats – download and Instant Play. In the first version, players have to download and install the casino software to access its games. The Instant Play version requires no download of casino software; players can access Flash games directly online using web browsers.

Ideal online casinos provide both versions, allowing their players to choose what work best for them. To be the player-friendly casino that it advertises, Players Palace Casino should provide both casino versions. So it really was not surprising that Players Palace Casino offers both casino versions.

Players in this entertainment palace of an online casino can access games directly online, or after downloading the casino application. So players get to choose how they play games.

Another important consideration in terms of gaming flexibility is mobile compatibility. More than ever, online services are going mobile, so that users can enjoy services on the go using portable mobile devices. Online casinos have followed suite in order to provide gaming on the go (from everywhere and at any time).

With mobile gaming, players do not have to be before their computers to play online casino games; whether players are lounging, out waiting, etc, they can simply bring out their portable mobile devices (smart phones and tablets) and enjoy online casino gaming.

However, many casinos of the Casino Reward Group are not compatible with mobile devices. Unfortunately, Players Palace Casino is among these casinos that have stayed true to type and have not moved with the times to support mobile gaming.

This is very disappointing for an online casino that advertises being player-friendly. However, if you’ll rather use the large screens of computers when gaming, Players Palace will prove to be that true gaming palace.

Games Selection

In terms of entertainment, it’s all about the games. Thus, the ideal online casino should offer a wide range of entertaining games. Thankfully, Players Palace Casino ticks this box. It provides over 550 online casino games which every category of online games. Thus, whatever online casino game you play, you’ll find your spot in this entertaining palace. Its games collection include slots, table games, video pokers, and various games.

Slots

Slot games have been holding casino players spellbound since their days as coin-operated mechanical machines. In these days (and especially in the online versions), slots feature brilliant lights, exciting features, and more to make them even more spellbinding. That said; the ideal online casino should provide numerous slot games.

Players Palace Casino, being the player favourite place that it advertises, does not disappoint in terms of slots. It provides over 300 of these player-favourite reel-spinning games. Slots junkies will find the different types of the spinning delights, including the classic 3 reel slots, and the more 5 reel robust video slots.

The virtual slot games are also available in a range of themes. Thus, players of different interests and tastes will find entertainment in the spinning reels. You’ll find themes: to give adventurous thrills, to get sporting thrills, to explore ancient civilizations, to explore fantasy and mystery lands, and more.

Some of the best slot titles you’ll find in the casino lobby are: Lucha Legend, Thunderstruck II, Avalon II, Bridesmaid, Stardust, Mermaid Millions, Agent Jane Blonde, Game of Thrones, Lucky Leprechaun, Break da Bank, King Arthur, etc.

Table Games

From the very beginnings, players took seats at tables to play exciting games. The classic table games still remain a force in delivering casino entertainment. Thus, any serious online casino should offer a range of the classic casino games.

Players Palace Casino does not disappoint in this regards. It provides everything from the card games to Roulette, and the dice games. Fans of the cards will find the popular game of 21 (Blackjack). The many variations of the game are offered (including Classic Blackjack, Vegas Downtown Blackjack Gold, Atlantic City blackjack, and more). Other popular card games can also be found; these include different types of Baccarat’s and Pokers (Texas hold ‘em, etc).

Not a fan of the cards? You’ll find Roulettes. Players Palace Casino provides different variants of this classic French game, including French Roulette, American Roulette, European Roulette, etc. If you’ll rather throw the dice, you’ll also find games like Sic Bo and Craps.

Video Pokers

Video Pokers combine everything loved about video slots and pokers. So the brilliant lights, potential huge payouts, and thrill of the chance of slots are combined with the strategy of poker to make for the super exciting gaming. That said; the ideal online casino should provide these super exciting hybrid games.

Thankfully, Players Palace Casino ticks this box. In fact, the online casino will prove an entertaining palace for every fan of video pokers, because it has the largest collection of video pokers. This is because it is powered by Microgaming. The game studio has the largest collection of video pokers; thus, its casinos can offer their players this large collection.

In this entertainment palace of an online casino, you’ll find some of the video poker titles that range from the super famous to obscure; these include Deuces Wild, Jacks or Better, Bonus Poker Deluxe, All Aces, Deuces and Joker, Aces and Faces, Louisiana Double, and more.

Variety Games

Variety games are casino games that do not fit the mould of slots, table games or video pokers. To actually serve every gaming preference, the ideal online casino will have a collection of various games. Thankfully, Players Palace Casino ticks this box. It offers all of these games that include Bingo, Keno, scratch cards, and more.

Live Dealer Games

Online casinos only try to deliver the experience of gaming in a real land-based casino. Technology has helped with games featuring realistic graphics, animations, and sound effect. However, social interaction is missing in online casino games.

Live Dealer games incorporate social interaction because these games are hosted in the floors of real land-based casinos and by humans. Thus, players get to play with or against real persons. Video streaming technology sends the live-action from the floor of the real casino to the player’s device (with an interface allowing participation).

That said; live dealer games give the closest feeling to gaming in a real land-based casino. Interestingly, many online casinos are beginning to offer Live Dealer games. Unfortunately, Players Palace Casino has not joined that train. In this entertainment palace of an online casino, you’ll have to be content with the regular online casino games.

Progressive Jackpot Games

Ask any honest casino player and you’re very likely to hear that he/ she wish to hit fortunes. Progressive Jackpot games have remained popular as the games that hold the “fortunes” that casino players wish to hit. These games are created with a jackpot that increases in size every time the game is played (a part of the bet is contributed to the jackpot). Thus, until the jackpot is won, it continually grows and can reach fortune-size. That said; the ideal online casino should provide many progressive jackpot games.

Thankfully, Players Palace Casino does not disappoint in this regards. Being a Microgaming online casino, it holds some of the most popular progressive jackpot games in the industry. Amongst these, the headline maker is Mega Moolah. This progressive starts growing from €1 million every time it is won.

Thus, it always makes a millionaire every time it is won, which is not infrequent. Other top progressive jackpot games in the casino are: Tunzamunni, Golden Princess, Major Millions, King Cashalot, Treasure Nile, Roulette Royale, Triple 7’s, Caribbean Draw Poker, Poker Ride, Jackpot Poker, Jackpot Deuces, etc.

You’ll notice that the progressives are available on classic and video slots, table games, and video pokers. So whatever you play, you can aim for the mind-blowing wins.

Bonus Review

Players want an online casino that is rewarding. This part of the review will check whether the Players Palace Casino is rewarding. Specifically, it will examine the bonuses that Players Palace has for its players as well as the conditions attached to such bonuses.

Bonuses

Bonuses are free money which players can use to play games for the chance to win real money. Everyone likes freebies, so casino players gravitate towards online casino with the bigger bonuses. That said; the ideal online casino should have a lot of free money offers.

This online casino that advertises as a place where players will rather be says it has generous bonus offerings for new players and existing players alike. These start with a welcome bonus and continue to a loyalty bonus.

Welcome Bonus

The welcome bonus is designed to attract new players to an online casino. With online casinos competing using their welcome bonus offers; to be drawn to any particular casino, it should have an attractive welcome bonus.

Players Palace Casino does relatively well in this regards. New players in the casino get a welcome bonus that is up to €500. The welcome bonus is a package that is made up of multiple deposit bonuses. That is, it is staggered to cover different deposits as follows:

• First deposit – 100% match bonus up to €150
• Second deposit – 50% match bonus up to €200
• Third deposit – 25% match bonus up to €150

There’s no doubt that the offer is relatively large. Being welcomed by up to €500 for joining an online casino is a good proposition all day long. It’s also good that the welcome bonus is staggered to cover three deposits. In theory, this should make it easier for players to redeem the full amount of the bonus. Being a deposit bonus, players will have to make deposits to redeem the bonus.

Without bringing out our calculators yet, the matching of the bonus reveals that more than €500 will be required to redeem the full bonus amount. Staggering the bonus to cover the first three deposits means that the deposit amount required to redeem the full bonus will be paid in three deposit transactions. Needless to say, this will be easier than if the required deposit amount is to be paid as a single large deposit.

Yes, the welcome bonus is staggered to make it easier for players to make the deposits amount required to redeem the bonus full value. However, the structuring of the welcome bonus means that this deposit amount required to redeem the bonus full value is a tad more than the bonus amount.

• First deposit bonus – with it being a 100% matching, getting the full €150 bonus requires deposits of €150
• Second deposit bonus – with it being a 50% matching, getting the full €200 bonus requires deposits of €400
• Third deposit bonus – with it being a 25% matching, getting the full €150 bonus requires deposits of €600

Thus, redeeming the full €500 of the welcome bonus requires deposits totalling €1,150 (that is €150 + €400 + €600). You’ll agree that players are more likely to pay €1,150 in three deposits, than they are to pay it as a single deposit.

Other Bonuses

Players who are drawn into an online casino by its welcome bonus can enjoy this only after the first deposit (or the first few deposits). If players are to remain active in the casino, they’ll want to find other bonuses. Casinos respond with bonuses that include: match bonuses, no-deposit bonuses, and cash backs.

Players can redeem a match bonus after making a deposit; no-deposit bonuses can be redeemed even without making a deposit; while cash back is a part of losses that the casino credit back to a player’s cash account. In any bonus-generous online casino, one or more of these bonuses is always available.

However, when checking out Players Palace Casino for the purpose of this review, we didn’t find any of these bonuses featured. Thus, it is safe to say that Players Palace Casino is not generous with the bonuses. The casino does offer a few of these bonuses, but they are not always available; and where available the casino does not give force to them.

However, there is a good reason to remain in Players Palace Casino. This is because all players are automatically entered into the Casino Rewards loyalty program where they are rewarded for remaining active in the casino. Actually, all casinos of the Casino rewards Group participate in the loyalty program. Players are rewarded with loyalty points for every bet placed in any of the casinos in the program.

After accumulating a minimum of 1,000 points they can redeem these for bonus cash (at a rate of 100 points for €1.00). Loyalty points can also be redeemed in any of the participating casinos of the program. The program has 6 membership levels; players are started at the lowest level, and they climb up the levels as they earn points.

Each higher-level opens up unique benefits which include priority support, exclusive games, better offers, sweepstake and more.

Bonus Conditions

Casino bonuses always come with conditions. As it is in retail, conditions can squeeze the juice out of an offer, and make the offer anything but interesting. Thus, when considering casino bonuses, it is wise to also consider the conditions that come with such bonuses. The oft-seen bonus conditions are bonus wagering requirement, games contribution to play-through, and maximum single bet amount during bonus play-through.

Bonus Wagering Requirement (BWR)

Casino bonuses are meant to be used for more wagering, not to be immediately withdrawn. To make sure of this, casino bonuses come with bonus wagering requirement, which is the amount that must be spent wagering (after redeeming a bonus) before withdrawals can be made. Generally, players want this to be as low as possible, so they’ll not spend too much wagering (or wait too long) before they can be cleared for withdrawals.

In this regards, Players Palace Casino is identical to many of its sister sites in the Casino Rewards Group. The first deposit bonus is subject to a 60 times play-through requirement, while other deposit bonuses are subject to a 30 times play-through requirement.

This means that if the full €150 of the welcome bonus is redeemed, to get cleared for withdrawals, wagering (after redeeming the bonus) must equal €9,000. It is not hard to see that wagering a massive €9,000 just to clear a €150 bonus is a tough ask.

However, if a €150 bonus is redeemed from the second deposit onward, because these bonuses are subject to a 30 times play-through requirement, clearing the bonus will require wagering totalling only €4,500.

Considering that what comes out as the industry-standard bonus wagering requirement is 40 times bonus amount, the wagering requirement of Players Palace Casino is relatively high for the first deposit bonus but relatively low for other deposit bonuses. Thus, it’ll be relatively difficult to clear the first deposit bonus, while it’ll be relatively easy to clear other bonuses.

Games Contribution to Play-through

When playing through a bonus, the games do not contribute equally. However, playing games with relatively higher contribution will make it easier to clear the bonus. For example, consider the above example of wagering a massive €9,000 to clear the €150 first deposit bonus. This applies only when games played contribute 100% to wagering.

If the games played contributed only 50% to wagering, clearing the €150 first deposit bonus will require wagers totalling €18,000. Thus, the lower the contribution of games, the more you’ll spend to meet the play-through requirement, and the more difficult it is to clear bonuses for withdrawals. That said; players will want casinos with games having relatively high contribution to wagering.

Thankfully, Players Palace ticks this box. Like its sister sites in the Casino Rewards Group, its games contribute the following to bonus play-through:

• 100% – Slots and Parlor Games
• 50% – Table Poker, Casino War, and Sic Bo
• 10% – All Blackjack (except Classic Blackjack), Craps, and Baccarat
• 2% – Classic Blackjack, all Roulettes, all Video Pokers (except All Aces Video Poker), Caribbean Draw Poker, Texas Hold ‘em, Bonus Poker Gold, and Triple Action Hold ‘em Poker Gold
• 0% –  All Aces Video Poker

Only Slots and Parlor games (like scratch cards) contribute maximally to play-through. So the fastest route to clearing bonuses is playing these games when a bonus is active. However, the other casino games have relatively higher contribution to wagering in Players Palace Casino (and its sister sites) than they do in many other online casinos.

For example, Table Pokers have a massive 50% contribution to wagering, but in many other houses, table pokers contribute only 8%. Also, in Players Palace Casino, only All Aces Video Poker does not contribute to wagering, but in many other houses, games that do not contribute to include the dice games like Craps and Sic Bo, and Baccarat.

That said; Players Palace Casino (and its sister sites) make a good destination to play your favorite games when playing with bonuses. This is almost always the case except your favorite game is Roulette. Roulette’s contribution to wagering is only 2% in this casino, but in many other houses, you’ll find Roulettes with 8% contribution.

Maximum Single Bet during Play-through

When playing through a bonus, meeting play-through requirement will be easier by placing large single bets. However, casinos impose limits on how much can be wagered in one hand. If the cap is low, players will have to play a lot of individual game hands in order to meet play-through requirement; and that can easily turn gaming from exciting to tiring. Thus, the ideal online casino should have maximum single bet amount (when a bonus is active) that is relatively large.

The casinos of the Casino Rewards Group (including Players Palace Casino) do well in this regards. In these casinos, the maximum single bets when a bonus is active should be less than 25% of the bonus amount. This cap is relatively large, so meeting play-through requirement will be relatively easy. Also, being a percentage of the bonus amount, it is a flexible cap; so it’ll appeal to high rollers and low rollers alike.

Banking Review

Players want an online casino that is super convenient. This part of the review will check whether Players Palace Casino is convenient in terms of banking. Specifically, it will examine everything about depositing money into the casino account, as well as everything about withdrawing money from the casino account.

Deposits

Players must put money in their casino account to play real money casino games. Thus, deposit transactions are a must in online casinos. That said; when making deposits, important things to consider include: deposit options, deposit limits, and deposit processing speed.

Deposit Options

Players will find deposits more convenient if no matter their location they can find a number of deposits options. Thus, the ideal online casino should support a wide range of convenient deposit options. Players Palace Casino does well in this regards.

Like its sister sites in the Casino Rewards Group, supported deposit options include credit/ debit cards, e-wallets and bank transfer services. The particular deposit options you’ll find in the banking page of the casino are:

Visa, Mastercard, Qiwi, EcoPayz, ClickandBuy, InstaDebit, Maestro, PaySafecard, Kalibra Card, Visa Debit, Visa Electron, PayPal, POLi, Neteller, Skrill, Trustly, EPS, eKonto, Ukash, Entropay, Nordea,  GiroPay,  EZI-Pay, Moneta, Euteller, Neosurf, Abaqoos, Swedbank, Przelewy24, Direct Bank Transfer, and eChecks

An obvious absence from the list of deposit options is the crypto currencies. However, with the deposit options supported relatively many, no matter players locations they’ll find more than enough convenient options to load their accounts.

Deposit Limits

Casinos limit how much players can put into their account. In this regards, there is a minimum deposit amount and a maximum deposit amount. Players will want the minimum deposit amount to be as low as possible so that even with a low budget, they can make deposits and enjoy gaming. Players Palace Casino does well in this regards, as its minimum deposit amount is €10.00.

At the other end of the spectrum, players will want the maximum deposit amount to be as high as possible. This is especially so for high rollers. Players Palace Casino also does okay in this regards as its maximum deposit amount is €2,000 per day.

Deposit Processing Time

Deposited funds must reflect in players’ accounts before the funds can be used for playing online casino games. Thus, players will want an online casino that features fast processing of deposit transaction, so that deposited funds will immediately be available for gaming. Thankfully, Players Palace Casino ticks this box. With many of the deposit options, transactions are instantly processed, and funds are instantly reflected in players’ accounts.

Withdrawals

Players must be able to withdraw winnings from their casino account. That is one of the features of a legit online casino. That said; when withdrawing winnings, important things to consider include withdrawal options, withdrawal limits, and payout speed.

Withdrawal Options

First, players should find convenient banking options for withdrawals. Thus, the ideal online casino should support a wide range of convenient withdrawal options. Players Palace also does well in this regards. Granted, the withdrawal options that Players Palace Casino supports are not as many as its deposit options. However, they also include credit/ debit cards, e-wallets, and bank transfer options, so players everywhere will be able to conveniently withdraw winnings.

The particular withdrawal options you’ll find in the banking page of Players Palace Casino are Visa, Mastercard, EcoPayz, ClickandBuy, Maestro, Kalibra Card, Visa Debit, Visa Electron, PayPal, Neteller, Skrill, EZI-Pay, Direct Bank Transfer, and eChecks. While this is a relatively long list of withdrawal options, the crypto currencies are still absent from it.

Withdrawal Limits

Casinos also limit how much players can withdraw. Minimum withdrawal limit means that if your balance is not up to an amount, you cannot make withdrawals. Naturally, players will want this minimum amount to be as low as possible so that they’ll not have to wait too long to make withdrawals. Players Palace does well in this regards, as its minimum withdrawal amount is €50.

At the other end of the spectrum, the maximum withdrawal limit means that no matter your balance, you can only withdraw a particular amount at a time. It’ll take a series of withdrawal transactions to withdraw large balances.

Naturally, players will want the maximum amount to be as high as possible so that withdrawing a large balance will not take too long. Players Palace Casino does so-so in this regards. Its maximum withdrawal amount is €4,000 per week. This is relatively low. So be ready for a long period of weekly withdrawals to completely withdraw a large balance.

Payout Speed

We don’t know any online casino player that’ll withdraw winnings and will be happy with the payment coming at any time. Players everywhere will want to receive their payments fast. Thus, the ideal legit online casino should feature fast payouts.

In this regards, Players Palace Casino does not receive the best of ratings. This is because it has a policy of holding withdrawn funds pending for 2 working days. That is, after submitting a withdrawal request, it is only after 2 days that payment is processed and issued.

Thus, all payments by Players Palace Casino are delayed for at least 2 working days. However, after these 2 days, payments move relatively fast. Withdrawals with e-wallet options are received in 1 – 3 working days; withdrawals with eChecks are received in 2 – 3 working days; withdrawals with credit/ debit cards are received in 3 working days, and withdrawals with Direct Bank Transfers are received in 6 – 10 working days.

These are relatively fast times. Thus, but for the “2 working days that withdrawals are held pending”, payment will be lightning fast.

The Casino Rewards Group explains that its policy of holding withdrawn funds pending is to allow for players to reverse their withdrawals so that they can have the funds available for more playing. However, this is another reason this policy is not popular. When players place a bet, they are more likely to lose it than win it.

Thus, many players who reverse withdrawals in order to play with the funds end up losing the money to the casino. Thus, stripping everything away, the policy is found to be predatory – a way for the casino to get its hands on funds that would’ve been entering players’ pocket.

Customer Support Service

One thing that is certain is that at some point users of an online service will need assistance. That is, casino players will have questions, complaints, issues, etc. Thus, the ideal online casino should have an effective customer support service.

Thankfully, Players Palace Casino does well in this regards. The first place to get assistance (especially answers to questions) is the self-help resources of its FAQ page. The FAQ holds support articles that answer many of the questions that users have asked in the past. The subject covered includes registration, getting started, casino games, loyalty program, deposits, withdrawals, etc.

However, players often need to directly contact the casino. For that Players Palace Casino supports an email service and a Live Chat. To use the former, send your emails to the address: support@crhelpdesk.com. For the latter, there’s a link in the “Contact us” page of the website.

Interestingly, the support service is available round the clock (24 hours a day and 7 days a week). You can reach out for help at any time and any day. Also, the response to submissions is relatively fast. Players Palace Casino answers all emails within 24 hours. Sometimes, players get a response within an hour, or only after a few hours. When using the Live Chat, you’ll also get an instant response.

Unlike many other houses where you’ll have to wait in a queue for long periods for an agent to be live; in Players’ Palace Casino, you’ll find a live agent in about a minute. Thus, it’s safe to say that Players Palace Casino has a very responsive customer support service.

Conclusions

Players Palace Casino is an online casino that claims to provide top-notch entertainment, and indeed, it lives up to its name. The casino was established in 2006, and it is operated by the Casino Rewards Group, which is a reputable company in the industry. It is also fully licensed and regulated by trusted casino regulators, which means that it is a safe and legitimate platform for online gambling. Additionally, the casino is certified by eCOGRA, which is a testing agency that ensures fair and responsible gaming.

The casino offers over 550 high-quality casino games that cater to every player’s preference. Its games are powered by Microgaming, which is a leading software provider in the industry. Therefore, players can expect to find a variety of games such as slots, table games, video pokers, and variety games. The casino offers download-based games and web-based games, which provide gaming flexibility to players. However, it should be noted that the casino is not compatible with mobile devices, which means that players cannot play games on the go. Also, it does not offer live dealer games.

Players Palace Casino welcomes new players with open arms by offering a welcome bonus of up to €500 from their first three deposits. Additionally, everyone who signs up gets entered into the Casino Rewards loyalty program, which is a great way to get more rewards. However, there are not many other bonuses offered afterward.

The casino has relatively low wagering requirements for bonuses, which means that it is easy to clear bonuses for withdrawals. However, players must first meet the high wagering requirement (60 times bonus amount) of the first deposit bonus. This may be a downside for some players who do not want to spend too much money to get bonuses.

Players Palace Casino offers convenient deposit and withdrawal options, which means that depositing money into the casino account or withdrawing winnings should be easy. However, it should be noted that the maximum withdrawal limit is relatively low (€4,000 per week), which means that withdrawing large winnings will take relatively long. Additionally, the casino has a policy of holding withdrawals pending for 2 working days, which means that players may have to wait longer to receive their winnings.

If players need assistance, the casino offers a 24/7 and responsive customer support service that can be contacted via email and live chat. Overall, Players Palace Casino is a great platform for players who seek safe and legit online casino entertainment.