Nopea is a Finnish word that in English means fast. Thus, SuperNopea is an English-Finnish combo that means super-fast. No wonder SuperNopea Casino advertises as Finland’s fastest casino and adds that “at SuperNopea Casino, everything is done in a lightning speed”.
If you’re wondering how speed concerns online casino gaming, SuperNopea Casino explains that its unique system allows players to explore new games super fast and that players who cash out winnings will receive it super fast.
The big question is whether this is just some sweet-talking or whether SuperNopea Casino actually provides superfast access to entertainment and superfast cashouts. Does it have other online casino offerings and services that we’ll expect of the ideal online casino (such as rich rewards, effective support, etc)? In the first place, is SuperNopea Casino legit?
This SuperNopea review will examine SuperNopea Casino in order to provide the information that will help you answer these questions and more.
The review is structured as follows:
- SuperNopea Casino: at a glance
- About SuperNopea Casino – What is it, Operator and Licensing, Is SuperNopea Casino legit, Is SuperNopea Casino safe, Who can play
- Game Offering – Software, Games Selection, Are there Live Games, Are there Jackpot Games, Practice Play
- Promotions
- Banking – Deposit, Withdrawals
- Customer Support Service
- Conclusions
SuperNopea Casino – at a glance
| Website | www.supernopea.com |
| Description | A pay-and-play casino for Finnish players |
| Founded | 2015 |
| Operator | Mozebra Limited and Bethard Group Limited |
| Licensed | Malta Gaming Authority |
| Security | 128 bit SSL (Secure Socket Layer) data encryption |
| Software | 35+ providers (including Betsoft, BTG, NetEnt, Microgaming, Red Tiger, Evolution, Scientific Games, NYX, Yggdrasil, iSoftbet, and Elk Studios) |
| Games Selection | Over 1,000 slot games |
| Live Dealer Games | Yes (Live Blackjacks and Live Roulettes) |
| Jackpots | 40+ jackpots (including huge progressives like Mega Moolah, Mega Fortune, Hall of Gods, and Arabian Nights) |
| Promotions | None – no welcome bonus, or reload bonuses |
| Banking Options | Deposits: Trustly, Withdrawals: Trustly |
| Banking Limits | Minimum deposit: €10, Minimum withdrawal: €20 |
| Payout Speed | Super fast – only a few minutes |
| Customer Service | Email (support@supernopea.com), Live Chat |
About SuperNopea Casino
This part of the review looks at whether SuperNopea Casino is super duper secure – a legit and safe online casino. Specifically, it’ll examine some background information, licensing and regulation information, and more.
What is it
SuperNopea Casino (www.supernopea.com) is not your regular online casino. It is one of the relatively new breeds of online casinos often called no-account online casinos or no-registration online casinos. That is, there are no long forms to fill in registration or creating of a casino account.
Rather, to play in the casino; you simply have to click the “Play Here” button on the site. The page that opens will ask you how much you want to deposit. Put in an amount; select your bank; enter your BankID; confirm the transaction; and you can start playing immediately.
Thus, online casinos like SuperNopea Casino are more appropriately called Pay-and-Play online casinos. These casinos are built for speed. With the account creation process eliminated, Pay-and-Play online casinos (including SuperNopea Casino) are able to give super fast access to your favourite games.
SuperNopea Casino also comes with a well designed, simple, and intuitive website which makes for ease of use. The homepage comes with a soothing bluish color scheme. It is also very clean; you’ll even have to click the menu button for tabs that’ll take you to the featured games.
Operator and Licensing
SuperNopea Casino has been around since 2015. The casino website says it is operated by virtue of white label agreement between Mozebra Limited, and Bethard Group Limited. This means that SuperNopea Casino is one of the many gambling sites under the robust Bethard Group. SuperNopea Casino is proudly licensed and regulated by the Malta Gaming Authority.
Is SuperNopea Casino legit
There are non-stop reports of persons getting scammed of their hard earned money in online platforms. Thus, before using any online platform, especially an online casino that will require making deposits, it is important to determine that it is legit. The big question here is whether SuperNopea Casino is legit. Thankfully, we can easily give a straightforward answer to the legit question. Yes, SuperNopea Casino is a legit online casino.
However, this is not following the trend of placing the legit tag on services that are liked and throwing the scam tag on services that are not liked. That SuperNopea Casino is legit can be clearly seen from considering the following:
- Operator Profile – As mentioned earlier, the online casino came about from the association between Mozebra Limited and Bethard Group Limited; and these are 100% legal casino operators. Mozebra limited is a company registered in Malta (with registration number C72296, and with registered office at 168 Triq-it Torri Sliema, SLM 1603 Malta). Also, Bethard Group Limited is a company registered in Malta and licensed in the European Union (with company registration number C69565, and with registered office at Triq Paceville Avenue no. 6, St Julians STJ 3109, Malta). Know that scams do not worry with company registration certificate; so that these operating partners of SuperNopea Casino are 100% registered companies can only mean that the casino is legit. Also, know that the Bethard Group is one of the most reputable operators of gambling sites in the industry.
- Licensing and Regulation – As mentioned earlier, SuperNopea Casino is licensed by Malta Gaming Authority. This is arguably the most reputable casino licensing jurisdiction in the industry. Its license is awarded after serious investigations that determine that the casino is technically and financially capable. Thus, an MGA gaming license assures that the casino is a fair house where gaming results are not rigged. That is, players can actually have winnings. Also, an MGA license assures that the casino is financially robust and will neither run away with players’ deposits nor be unable to pay winners. The MGA is also known for strict oversight of its online casinos, and does not shy away from bringing down the hammer on casinos that fail to live up to its high standards. Thus, as MGA license gives confidence that a casino will not turn rogue. The MGA is also known for helping to resolve player-casino disputes. Thus, an MGA license gives confidence that you can have recourse should the casino bail on you. Summarily, that SuperNopea Casino is licensed by the MGA means it provides fair gaming and is well regulated. This is a sure-fire sign that it is a legit online casino.
That said; with SuperNopea a 100% legal company that is also well regulated, there is no doubt that it is a legit online casino.
Is SuperNopea Casino safe?
While a legit online casino will not rip you off, if it is not safe, sensitive information that you share with it will leak out leaving you exposed. Thus, the ideal online casino need not only be legit; it should also be safe in ensuring that users’ sensitive information is well protected.
Thankfully, SuperNopea Casino is a very safe online casino. First and foremost, being that it is a no-account online casino, it does not collect sensitive data that the regular online casinos will collect.
For example, you’ll not submit personal information like names and contact details. Also, SuperNopea Casino does not require submission of transaction information like credit card details. That said; the sensitive information that is not shared is one that is best protected.
More so, SuperNopea Casino employs industry standard security measures including SSL (Secure Socket Layer) technology. This SSL encryption is bank-grade, so you can be sure that whatever data you share with the casino is safe and secure.
Who can play in SuperNopea Casino
Not everyone can play in SuperNopea Casino. However, this applies everywhere, because all online casinos have country restrictions.
SuperNopea Casino advertises as “Finland’s fastest casino”; this suggests that it serves only players from Finland. However, in the “Terms and Conditions” page of its website, it lists some countries as restricted countries. This will mean that players from countries not in the “restricted list” will be accepted.
The restricted countries are: Afghanistan, Algeria, Angola, Anguilla, Antarctica, Antigua and Barbuda, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Belarus, Belgium, Benin, Bermuda, Bhutan, Bolivia, Botswana, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodza, Cameron, Cape Verde, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Cocos Islands, Colombia, Comoros, Cook Islands, Costa Rica, Cyprus, Czech Republic, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, El Salvador, Equatorial Guinea, Egypt, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Helena, Honduras, Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Israel, Italy, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Macau, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Moldova, Montserrat, Mozambique, Myanmar, Nauru, Netherlands, New Caledonia, Nicaragua, Niue, Norfolk Island, North Korea, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Philippines, Portugal, Puerto Rico, Reunion, Russia, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Sierra Leone, Singapore, Slovakia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Helena, Sudan, South Sudan, Suriname, Swaziland, Switzerland, Syria, Taiwan, Tajikistan, Togo, Tokelau, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Ukraine, United States, Uzbekistan, Vanuatu, Venezuela, Virgin Islands, Wallis and Futuna Islands, Western Sahara, Yemen, and Zimbabwe.
About SuperNopea Casino – Rating and Summary
| 9/ 10 | SuperNopea Casino comes with an inviting and simple website. Then it entices with an exciting theme that promises “super fast” offerings. To live up to its super fast promises, it is built as a Pay-and-Play online casino. It does not require registration. Thus, it does give super fast access to games. More importantly, it is a legit and safe online casino. Backed by 100% legal and reputable operators, and regulated by the reputable gambling commission (MGA), there is no doubt that SuperNopea Casino is legit. Also, its use require submission of relatively less sensitive data, yet it employs bank-grade SSL technology; so there’s no doubt that it is a safe online casino. SuperNopea Casino does not score a perfect 10 in this section because of its long list of restricted countries, which includes the US and UK |
Game Offering
No matter what a casino promises, it should first of all be entertaining. This part of the review looks at whether SuperNopea Casino provides top notch online casino gaming entertainment by examining the quality and variety of games provided, the ease of gaming afforded, and more.
Software
Quality and ease of gaming are direct products of the software that powers an online casino. So the “game offering” discussion starts with the casino’s software(s).
Software Providers
SuperNopea Casino is a multi-software powered online casino. It is powered by over 35 software providers. The providers featured in SuperNopea Casino are: Authentic Gaming, Betsoft, Booming Games, Big Time Gaming (BTG), Blueprint Gaming, Elk Studios, Endorphina, Evolution Gaming, Fantasma, Foxium, Fuga, Gaming 1, Gamomat, Inspired Gaming, Iron Dog, iSoftBet, Just For The Win (JFTW), Kalamba, Leap Gaming, Lightning Box, Microgaming, NetEnt, NetEnt Live, NextGen Gaming, NoLimit City, NYX, PG Soft, Playson, Pragmatic Play, Push Gaming, Quickspin, Red Tiger, Relax Gaming, Scientific Games, Sthlm Gaming, Thunderkick, Yggdrasil, and Wazdan.
Interestingly, these include some of the very best game developers in the industry. Many of these (like Microgaming, NetEnt, etc) are award winning game studios with highly innovative and dazzling games featuring excellent graphics, animation, sound, and other top quality effects.
For example, the 3D slots of Betsoft are some of the most dazzling games around; Microgaming leads the way with the biggest progressive jackpot games; NetEnt has some of the most enthralling games; etc. Thus, with these top providers featured in the house, there are no questions about the quality provided. For you topmost enjoyment, you’ll find cutting edge games with the best quality features.
With so many providers in the house; the problem of “fancying games from provider A, while the casino provides games from provider B” is removed. With 35+ providers featured in the house, you’re more likely to find games from your favourite game studio. We also like that players in SuperNopea Casino get to enjoy a variety of casino softwares. They say “variety is the spice of life”; and you can spice up your gaming by enjoying the unique features of games from different providers.
Gaming Flexibility
Quality games are fine, but the fun will be reduced if accessing the games is difficult. Thus, ease of gaming is an essential element of a wonderful game offering. In this regards, SuperNopea Casino does relatively well.
It works well on every device. In the casino own words: “SuperNopea is available on your phone, tablet or desktop. It does not matter what device you are using, we will always provide you with the fastest online casino experience”.
This means that SuperNopea Casino gives the convenience of playing on the go. It is clear that because of not being portable your desktop devices cannot go with you everywhere you go; but your mobile devices can.
Since SuperNopea Casino is mobile-friendly, it means the casino goes with you everywhere you go. Thus, whenever and wherever, as long as you can operate your mobile devices, you’ll be able to access and enjoy super fast casino gaming from SuperNopea Casino.
Also, SuperNopea Casino is available as an Instant Play Casino. Being an online casino that promises super fast everything, the instant play mode (that does not require players to download and install casino app before they can play games) just have to be available.
However, with so many gaming providers featured, the online casino has to go with instant play mode. As mentioned, downloading casino app is not necessary; to play games, you only have to reach the casino using a web browser in any device.
Unlike the download mode which restrict you to playing games from the device where the app is installed; Instant Play mode gives the flexibility of playing games from any device – all that’s needed is a compatible web browser.
Games Selection
The variety of games is important in the discussion of a casino’s game offering because players who seek online casino entertainment have game different preferences. That said; the ideal online casino should provide a wide variety of entertaining online casino games.
In this regards, SuperNopea Casino is what you’ll call a slot-focused online casino. It has over 1,000 of the spinning reels in its lobby. Because of being very simple to play, yet being super thrilling, slots are some of the most thrilling casino games.
While the land-based casinos may not have enough room to pack hundreds of slot machines; the online casinos do not have such space limitations. So they are usually packed full of the virtual slot machines.
In SuperNopea Casino, you can max the slot spinning entertainment, as it provides not just a few hundred slots, but over a thousand. You’ll find classic 3 reel slots, as well as all the new generation video slots with exciting features like bonus rounds, wilds, multipliers, and more.
With 1000+ slots, listing them here is impossible. However, some of the best slot titles in the house include: Jumanji, Valhalla, 300 Shields, Wolf Gold, Zeus III, Sahara Nights, Fruit Zen, Ted, Alaskan Fishing, Terminator 2, Dead or Alive, Game of Thrones, Vikings Go To Hell, Valley of the Gods, Great Rhino, Who wants to be a Millionaire, Starburst, Atlantis, and more.
The slots are available in many interesting themes. These include: history, action and adventure, fantasy, sports, music, space, jungle, animals, fruits, and more.
There are also themes culled from blockbuster movies and TV series. This means you’ll find slot games that match your interests. So whatever it is that excites you, you’ll find entertainment in the spinning reels in SuperNopea Casino.
That said; SuperNopea Casino is a slot haven. Fans of the spinning reels will be more than satisfied with the available options. However, just as it is in every pay-and-play online casino, fans of non-slot games will be utterly disappointed. SuperNopea Casino does not feature the regular table games (blackjack, table pokers, baccarats, roulettes, and craps), video pokers, or specialty games (keno, bingo, and scratch cards).
Are there Live Games
Yes, there are. The only classic casino games you’ll find in SuperNopea Casino are live dealer games. The live dealer games are games operated on real tables using real props in a land-based casino, and the live-action is brought to players using video streaming technology.
Thus, the player gets everything as it happens in the brick and mortar casino. It’ll just be like being live in a brick and mortar casino – a human professional deal the cards and spin the wheels; you even get to interact with the live dealer. Live Dealer games simply allow players experience gaming action in a real brick and mortar casino without forgoing the convenience of online gaming.
SuperNopea Casino provides a good range of Live Dealer games. The live casino is powered by NetEnt Live, Evolution Gaming, and Authentic Gaming. These are the very leaders in the Live Casino field; so you’re guaranteed excellent video and audio streams, as well as top-tier gaming interface.
The games are mainly the live versions of blackjacks and Roulettes. The Live Blackjacks includes Free Bet Blackjack, Blitz Blackjack, Infinite Blackjack, and more; while the Live Roulettes include Auto Speed Roulette, Live Lightning Roulette, Speed Roulette, Blaze Roulette, and more.
Are there Jackpot Games
At about 23:08 on 6th of October 2015, a Cheshire soldier Jon Heywood spun his way into the Guinness World Record. With a 25p spin of the Mega Moolah slot, he won a record breaking £13,213,838.68. Being able to win loads of cash from small bets is what makes casinos enticing. It is the jackpot games that give such wins. Thus, the ideal online casino should have a lot of jackpot games.
Thankfully, SuperNopea Casino does very well in this regards. It has all the industry popular jackpot games, including the fat progressives. These progressives are jackpots that receive a contribution from every bet until the jackpot is won.
The top progressives are connected across many casinos; as such they receive contribution from game-plays in many casinos and grow into hundreds of thousands and millions.
As of writing, SuperNopea Casino featured 40+ jackpot games. These include million dollar progressives like: Mega Moolah, Mega Fortune, and Hall of Gods. Other top jackpots include: Arabian Nights, Divine Fortune, Mercy of the Gods, Treasure Nile, Mega Joker, Ozwin’s Jackpots, Joker Millions, Jackpot Jester 50,000, Platoon Wild, and more. With so many jackpot games provided, SuperNopea Casino comes out as a good gaming destination to chase the jackpots. Join the chase in this super fast online casino, and you may just be the next Jon Heywood.
Practice Play
SuperNopea Casino allows risk-free play. That is, you do not have to play games with real money in the casino. If you click on the “play” button on any game, the practice window opens; and you can play games for free without committing real money. You’ll have all the thrills of gaming; but since you’ll be playing with practice credits (and not real money), wins and losses are simply for fun.
That said; if you feel like getting familiar with a particular game before placing bets on it, you’ll find the practice play feature invaluable.
Game Offering – Rating and Summary
| 8/ 10 | SuperNopea Casino has excellent casino games provided by numerous providers that includes some of the best in the industry. With over 1,000 exciting slot games, SuperNopea Casino will delight slot fans. It also has a live casino that provides live versions of blackjacks and roulettes. Thankfully, there are many huge jackpot games. Players can play however they want – at home (using PCs) or on the go (using mobile devices). You can even play games for free. SuperNopea Casino does not score higher in this section because it is essentially a casino for slots and live dealer games. It has nothing for fans of the regular casino classics (blackjack, roulettes, baccarats, craps, and table pokers), video pokers, or the specialty games. |
Promotions
Online casino players like being able to get something back from the house they play in. This usually comes as promotions. Casino promotions take different shapes and form.
There is the welcome bonus which is a bonus new players get in appreciation for joining; there are reload bonus (match bonuses or free spins) which are bonuses players get as appreciation for making deposits; there are cash-back offers which are bonuses players get as motivation when their deposits are burned; and there is the loyalty program where players earn points from every game-play towards redeeming cash bonuses.
However, SuperNopea Casino does not run any promotion. You won’t find a welcome bonus, reload bonuses, a loyalty program, or any other bonus offer. However, before bringing out the sharpened axes, remember that SuperNopea Casino is not a regular online casino.
Promotions are a feature of the regular online casino, but not of the Pay-and-Play online casinos. It will seem that promotions are dividends of casino accounts. So SuperNopea Casino is just being true to type in not having promotions.
That said; if you want an online casino where you can redeem bonuses with which to increase your game-play and your chances of winning, the Pay-and-Play casinos (including SuperNopea Casino) are not the houses you should be entering.
Banking
To play online casino games in SuperNopea Casino, you’ll have to make deposits. When you have winnings, you’ll not want it simply sitting in your casino account. Rather, you’ll want to withdraw winnings from your casino account into your bank account. Thus, deposits and withdrawals are essential part of online casino gaming. This part of the review looks at whether SuperNopea Casino provides excellent services that includes easy and fast deposits and withdrawals.
Deposits
When depositing, some of the things that matters most are: deposit options, deposit limits, and deposit processing time.
Deposit Options
Players who want to play should have a way to fund their accounts without hassles. Thus, players rate online casinos that support a range of deposit options. In this regards, SuperNopea Casino supports only Trustly. Know that Trustly simply provides the ability to make online payments directly from your bank account. So after putting in your deposit amount, you’ll have to select your bank to proceed.
With depositing possible only via Trustly, players may want to write off SuperNopea Casino as having too limited deposit options. However, it should be said that this is the case with the no-account Pay-and Play casinos.
Deposit Limit
In all online casinos, there is a minimum deposit amount below which players cannot pay into their casino account; and there is a maximum deposit amount, above which players cannot pay in.
Players want the minimum deposit amount to be very low, so that players with low budgets can still meet the deposit threshold. Thankfully, SuperNopea Casino does very well in this regards. Its minimum deposit amount is €10. This is relatively low. In fact, you’ll be hard pressed to find an online casino with a lower minimum deposit threshold.
Also, players want the maximum deposit amount to be very high so that high rollers can easily deposit the large amounts required for placing large bets. Thankfully, SuperNopea Casino also does well in this regards. When depositing, in testing the casino for this review, it is only when we exceeded €100,000 that we got the warning: “Deposit amount above maximum amount”. Thus, the maximum deposit amount is €100,000. This is relatively high. In fact, you’ll be hard pressed to find an online casino with a higher maximum deposit amount.
Deposit Processing Time
A house that advertises as a superfast online casino is expected to have flying marks in everything time. Thankfully, SuperNopea Casino does not disappoint in this regards. Deposit transactions are processed in lightning speed. Thus, immediately after making a deposit, the deposited funds will be available for playing with.
Withdrawal
Also, when withdrawing, some of the things that matters most are: withdrawal options, withdrawal limits, and payout speed.
Withdrawal Options
Though players generally like to find different options for requesting payment; withdrawals from SuperNopea Casino should always be made to the same account from where the funds originated. Thus, withdrawals can only be made via Trustly.
Withdrawal Limits
Just as it is with the deposit, casinos usually limit how much can be withdrawn. Players will want the minimum withdrawal amount to be very low so that they’ll not stay too long in the house before they build the balance that can be withdrawn. Thankfully, SuperNopea Casino does very well in this regards.
Its minimum withdrawal amount is €20. This is relatively low. In fact, there’s virtually no online casino with a lower minimum withdrawal threshold. However, know that before payment can be requested, you’ll need to have deposited a minimum of €30. Also, before any real money deposited can be withdrawn, it must have been wagered at least one time.
At the other end, players will want the maximum withdrawal amount to be very high. This is so that they can easily withdraw a large balance. Unfortunately, this was not stated. However, it would seem that the limit is not as friendly as players will hope.
This is because of the following statement in the Terms and Conditions page of the casino’s website: “If an Account Holder wins €100,000 or more and decides to withdraw a major part of the winnings (over 50%), we have the right to divide the pay-out into ten installments, with ten percent (10%) being paid every month for 10 months until the full amount is paid out. Interest will not be paid on any outstanding amounts”.
With this statement, it can be said that withdrawals of over €50,000, will be paid out in 10 monthly installments.Thus, if you luckily hit a large win, it’ll take a long time to completely withdraw all your money.
Payout Speed
Payout speed is crucial to virtually every online casino player. When players have winnings and request payment, they won’t want to be waiting forever for the payment to arrive. Thus, the ideal online casino is not simply one that pays; but one that pays fast.
In many of the regular online casinos, when you request payment, you’ll have to send personal documents and wait. However, SuperNopea Casino says that is not the SuperNopeain way. It is an online casino built for speed; and super-fast withdrawal is one of the lightning fast casino services that it promises.
Thankfully, SuperNopea Casino does give superfast payments. As soon as you click cash out, your money will immediately be on its way to your bank account. For most banks, it will not take more than 5 minutes for the withdrawn funds to appear in your bank account.
That said; if you want super fast payments; SuperNopea Casino is an online casino to check out, as it is built for speed.
Banking – Rating and Summary
| 8/ 10 | If you think ease and speed wins it; then SuperNopea Casino is for you. Depositing is super easy, and instantly processed. Amazingly, withdrawing is also easy and fast. When you request payment, you’ll have the money in your account in minutes. Minimum banking limits are also very friendly. You’ll need a minimum of only €10 when depositing; and you’ll need a positive balance of only $20 to request payment. SuperNopea Casino does not score a perfect 10 because depositing and withdrawing is through only Trustly. However, that’s the case because it is a Pay-and-play casino. There is also that statement that suggests that it’ll take a long time to completely withdraw a large balance. |
Customer Support Service
There are bumps on every life’s road. So no matter how well an online casino operates, some players will meet some issues, while others will have questions.
That said; the ideal online casino will make the road less bumpy for its players by providing an effective customer service to handle players’ issues and questions. This part of the review looks at whether SuperNopea Casino provides excellent services that includes effective customer support.
SuperNopea Casino provides help via email and Live Chat. To use the email service, simply send your submissions to the email address: help@supernopea.com. The Live Chat box can be reached from the “support” page of the website, or from the menu tab on any page of the website.
SuperNopea Casino promises superfast assistance; and its support service does have relatively fast response time. Emails are answered relatively fast; mostly within an hour or a few hours. The Live Chat provides instant feedback; and getting connected to an agent takes about a minute. As SuperNopea Casino says “No problem is big enough for our super agents”.
However, SuperNopea Casino does not support the good old telephone service. This will disappoint players that’ll want pick up the phone and talk directly with an agent.
Another disappointment with the support service of SuperNopea Casino is that it is not available round the clock. For example, when we first tried using the Live Chat when testing the casino (for the purpose of this review), we got the message: “Our customer service representatives are not available at this time. Leave a message and we will contact you soon! The chat is open Mondays and Tuesdays from 11 a.m. to 7 p.m. and Wednesday through Saturday from 1 p.m. to 6 p.m.”.
Lastly, we did not find an FAQ page in the website of SuperNopea Casino. This resource is usually the first place that players who have questions go to find answers themselves. However, it will seem that SuperNopea wants you to contact them on every matter.
Customer Support Service – Rating and Summary
| 8/ 10 | SuperNopea Casino does relatively well. Players who need assistance can reach a support agent of the casino via email and Live Chat. More importantly, you can be sure of getting relatively fast and very helpful response. SuperNopea Casino lost points in our rating of its customer service because (i) it does not have telephone service (ii) the support service is not available 24/ 7 (iii) there is no self-help FAQ. |
Conclusion
SuperNopea Casino is one of the few Pay-and-Play online casinos in the industry. Casinos of its kind do not require registration. Upon reaching the casino, you simply have to click the “play here” button, deposit with your BankID, and you can start playing. Thus, SuperNopea Casino provides superfast access to games.
SuperNopea Casino also provides a wonderful game offering. It has excellent games supplied by numerous providers that include some of the industry’s finest game developers. It has 1,000+ games that includes slots and live casino games.
You’ll also find some of the finest progressive jackpot games. SuperNopea Casino also gives you the freedom of playing games directly online using desktop, tablets or smart phones.
More importantly, SuperNopea Casino provides super fast payouts. When you request payment, you’ll get it within minutes. The Casino also has an effective support service that can be reached via email and Live Chat.
However, SuperNopea Casino is not without its faults. With it having only slots and live casino games, it does not cater to fans of other online casino games. Being a no-account online casino, it is unable to provide bonuses, so there is no welcome bonus or reload bonuses; also, it is unable to support the regular banking options, so only Trustly is supported for deposits or withdrawals.
On the whole, SuperNopea Casino is a legit and safe online casino. It promises superfast services; and it does give superfast access to games, as well as super-fast deposits and payouts.
Except you are hooked on the casino classics and specialty games, and you’ll want to claim and play with casino bonuses, there are not many reasons why SuperNopea Casino will not be appealing.
Also See: Bovada Review
Pros
- Operates a very neat and simple website (www.supernopea.com)
- It is a Pay-and-Play online casino that does not require registration (creation of casino account)
- It is operated by 100% legal casino operators that include the reputable Bethard Group
- It is licensed and regulated by the Malta Gaming Authority (MGA)
- It is a safe online casino as its use requires submitting relatively less sensitive information, and it uses SSL technology
- Provides high quality games supplied by a variety of software providers including many of the industry’s best
- Mobile gaming is supported so you can play games on the go (wherever and whenever)
- It’s an Instant Play casino, so games can be played directly online using a web browser in any device
- Provides over 1,000 online casino games which includes slots and live dealer games (live Blackjacks and Live Roulettes)
- Provides 40+ jackpot games including the industry’s most popular progressives
- Provides Live Dealer games, so players can experience being in a real land-based casino while enjoying the convenience of online gaming
- Allows players to play games for free
- Minimum deposit limit (which is €10) is relatively low, so even players with low budgets will be able to deposit and play
- Minimum withdrawal limit (which is €20) is relatively low, so players won’t stay long before they build a balance that can be withdrawn
- Deposits are processed very fast, so deposited funds are immediately available for playing
- Withdrawals are processed in lightning speed, so players who request payment will have withdrawn funds in their accounts within a few minutes
- Provides help via email (help@supernopea.com), and Live Chat
- Response time is relatively fast
Cons
- It is a relatively new online casino
- Has many country restrictions which includes the US and the UK
- Does not have games for enthusiasts of non-slot games
- Does not provide any bonus
- Limited deposit and withdrawal options (Trustly)
- Players will need to have deposited at least €30 before a withdrawal can be made from SuperNopea
- It’ll take very long to completely withdraw a large balance
- The support service is not available round the clock
- Does not provide telephone support
- An FAQ page for self-help is not provided in the website