Back Market Review
Overall
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Quality Assurance
(3.5)
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Wide Selection of Products
(5)
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Eco-Friendly
(4)
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Cost Savings
(3.5)
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Customer Support and Warranty
(3.5)
User Review
( vote)Summary
No, Back Market is not a scam. It is an online marketplace for refurbished electronics, with certified and secure products that are guaranteed to work and come with a one-year warranty. Reviews of the company are generally positive, and the company has a strong track record of customer service.
Pros
- Quality Assurance: Back Market partners with professional refurbishers that adhere to strict quality guidelines to ensure products sold on their platform are of high standard.
- Wide Selection of Products: Back Market offers a vast range of electronic products, from smartphones to laptops, tablets, and even household appliances.
- Eco-Friendly: Buying refurbished electronics supports the circular economy, which reduces e-waste and the environmental impact associated with manufacturing new devices.
- Cost Savings: Refurbished items on Back Market are often significantly cheaper than buying new, providing an opportunity for consumers to save money.
- Transparency: Each product on Back Market includes a detailed description of its condition, and the refurbishment process it has undergone.
- Customer Support and Warranty: Back Market offers a minimum 12-month warranty for products purchased on their platform and generally provides good customer service.
Cons
- Variability in Product Quality: Even though Back Market maintains quality guidelines, the condition of products can vary significantly based on the refurbisher and the initial state of the product.
- Negative Experiences: Some customers have reported receiving products that were in worse condition than described, or experiencing poor after-sales service.
- Dependence on Individual Sellers: While Back Market ensures the quality of refurbishers, the customer’s experience is still dependent on individual sellers, which can lead to variability in customer service.
- Limited Availability: Some models or specific configurations of devices may not always be available, given the nature of the refurbished market.
- Shipping Issues: There have been occasional complaints about shipping delays or products getting damaged in transit.
Back Market is a French company that was founded in 2014. It operates an online marketplace for refurbished electronics and appliances, providing an avenue for consumers to purchase pre-owned goods at a lower price point. Back Market operates in several countries, including the United States, UK, Germany, Spain, Italy, and more.
Yes, Back Market is a legitimate online retailer. Back Market is certified by validated third-party companies and is certified for security and data protection. A 14-day money-back guarantee protects all purchases.
Legitimacy:
- Credibility and Reputation: Back Market has established a credible reputation in the refurbished electronics market. They only work with professional refurbishers who follow strict quality guidelines. Their rigorous selection process ensures that all sellers on their platform maintain high-quality standards for all refurbished products. This kind of dedication to quality assurance speaks volumes about their legitimacy.
- Customer Reviews and Ratings: Back Market’s customer reviews and ratings also indicate their legitimacy. They have a solid average rating on Trustpilot, with many customers praising the company’s customer service and the quality of the products they received. However, like any business, there are also negative reviews, often citing issues with individual sellers or product performance.
- Transparency: Back Market offers a great deal of transparency to its customers. Each product listed on their site comes with a detailed description of its condition and the refurbishing process it has undergone. In addition, Back Market’s website provides plenty of information about their processes, policies, and partnerships, which further reinforces their legitimacy.
- After-sales Service: Back Market provides a 12-month minimum warranty for products sold on their platform, giving customers assurance and protection for their purchases. Their after-sales service, including returns and refunds, is generally praised by customers, which is another positive sign of their legitimacy.
- Partnerships and Collaboration: Back Market has partnerships with several established brands, including Apple, Samsung, and more. These partnerships add to their credibility and legitimacy, as these well-known brands would not associate themselves with a non-legitimate operation.
- Regulatory Compliance: Back Market is compliant with the necessary regulations for operating an e-commerce platform in all the regions where it operates. They also follow the required environmental regulations, as they are promoting a circular economy by encouraging the use of refurbished electronics.
Related: Is AliEXpress Legit or Scam?
In conclusion, from the thorough review, it appears that Back Market is a legitimate company that has established a significant presence in the refurbished electronics market. They have a solid reputation, credible partnerships, and a commitment to customer satisfaction.
However, as with any online marketplace, the quality of the individual product may vary, and it’s important to read the product description and seller ratings before making a purchase. It’s also crucial to remember that refurbished does not mean brand new, and products may have signs of wear or previous use.
