Yes, Ruby Fortune Casino is legit. Ruby Fortune Casino is not a scam because they are managed by a reputable company. And it is under the control of a strict legal authority.
But does Ruby Fortune Casino cheat its players? Does the casino game site have a high winning potentials? Continue reading to find out…
Ruby Fortune Casino says it provides “the dream casino experience”. According to the casino, it is able to provide the dream casino experience because it abides by four sound principles – Easy, Fair, Safe, and Fun. In other words, the type of casino offering it provides is easy, fair, safe, and fun.
Thus, Ruby Fortune Casino advertises as one of the easiest, fairest, safest and most fun names in online gaming. The question is whether this is just some sweet-talking, or whether Ruby Fortune Casino really has an easy, fair, safe, and fun casino offering to deliver the dream casino experience.
That is, is the casino easy to use; and do its banking options make for easy deposits and withdrawals? Is it a legit online casino with fair games that players can actually win? Is it a safe online casino where users’ data is well protected? Does it offer a wide variety of fun and entertaining game such that every moment in the casino is time well spent?
This review will examine Ruby Fortune Casino in order to provide the information that will help you answer these questions and more.
Table of Contents
- About Ruby Fortune Casino – Background, Legitimacy and Safety, Restricted Countries
- Game Offering – Software, Games Selection, Live Casino, Jackpot Games
- Promotions – Bonuses, Bonus Conditions
- Banking – Deposits, Withdrawals
- Customer Support Service
- Conclusions
About Ruby Fortune Casino
Two of the four rules that Ruby Fortune Casino it lives by is: Fair and Safe. This part of the review will examine the casino to determine whether it is a legit house that offers fair gaming and is safe.
Background
To visit Ruby Fortune Casino, click here: www.rubyfortunecasino.com. The website comes with an amazing simplicity. It may look dated, being low on graphics but high on text, but it is highly functional. Rubies are treasures, and fortunes are riches; so with its “rubies + fortune” name, the online casino comes with an amazing theme promising massive wins. Is this just a tantalizing theme or are there actually winners of Ruby Fortune Casino? Yes, there are many winners; take a look at the Winners Wall in the website which is bursting with happy players.
Ruby Fortune Casino opened its door to the online casino community in 2003. This means it has been operating for about 17 years. The website names a host of companies as operating partners, which includes Bayton Ltd, Baytree Ltd, the Fortune Group, and the CityViews Group.
These companies are all part of the Digimedia Group. The Digimedia Group is one of the biggest operators of online casinos in the market, after its aggressive acquisition of many brands in the last decades. Some of the other brands of Digimedia include: Spin Palace Casino, King Neptune Casino, Lucky Nugget Casino, Gaming Club Casino, River Belle Casino, Jackpot City Casino, and more. Thus, Ruby Fortune is in the hands of a massive operator with vast experience.
River Belle Casino also is one of the prestigious online casinos with has been awarded the eCOGRA Seal of Approval. This means that it is certified “fair and safe” by the world renowned casino auditor. Ruby Fortune Casino also has the reputable gaming licenses. It is licensed and regulated by the Malta Gaming Authority (MGA) and the Kahnawake Gambling Commission (KGC).
Legitimacy and Safety
Is Ruby Fortune Casino legit?
Yes, Ruby Fortune Casino is a legit online casino. There’s no doubt about that. Some reviewers carelessly throw the “legit” and “scam” tags around – they attach legit to services that they like, and “scam” to services that they do not like. However, unlike these reviewers, we give an objective assessment of the matter. Our position that Ruby Fortune Casino is a legit online casino is clear from the discussion so far. Summarily the points that informed our position are:
- Operator Profile – Ruby Fortune Casino is operated by the 100% legal Digimedia Group, which is one of the biggest operators of online casinos in the market, and which has a lot of legit sites to its name. The robust Digimedia Group will not have a scam site; and with every other site of Digimedia considered legit, Ruby Fortune Casino is more likely to be legit.
- Longevity – As of writing, Ruby Fortune Casino has been around for about 17 years, making it one of the oldest online casinos. A scam online casino cannot stay that long. Scams are discovered in no time, because the people they rip off cry out; and with such discovery the scams die off. Thus, to still be strong today, after starting off in 2003, Ruby Fortune Casino can be nothing but legit.
- Certification – Ruby Fortune Casino has the highly coveted eCOGRA seal. eCOGRA (eCommerce and Online Gaming Regulation and Assurance) is a reputable auditor that rigorously tests casino games and systems for fairness and safety respectively. Thus, the eCOGRA seal means that Ruby Fortune Casino gives fair gaming. That is, the gaming results of the casino are not rigged; and every player can win each game round. Scam casinos are usually rigged; so that Ruby Fortune Casino is certified fair means it is legit. In any case, it is inconceivable that eCOGRA will certify a scam online casino.
- Licensing and Regulation – Ruby Fortune Casino is licensed and regulated by some of the most reputable casino licensing jurisdictions in the business. The Malta Gaming Authority, especially, is known for stringent licensing requirements and strict oversight of licensed casinos. Thus, any online casino backed by the MGA must have proven itself to have the capacity (technically, financially, and otherwise) to offer gaming services. The commission checks the activities of its casinos to ensure that the houses do not turn rogue. From a players’ position, the MGA is one of the best regulators in the business. It comes heavy on its casinos that fall short of its high standards; even forcing casinos to pay when that is called for. It is also player-friendly, as most of the player-casinos disputes that it has mediated have favored players. That said; Ruby Fortune Casino is well regulated, which can only mean that it is a legit online casino.
- Payouts – Ruby Fortune Casino pays its winners. The Winners Wall in the website is there as proof. However, if you do not trust the self-published winners’ list, you can do an online search for Ruby Fortune Casino winner and you’ll find many winners of the casino in different independent review sites. Scam sites are not known to pay winners. So the fact that Ruby Fortune Casino pays can only mean that it is a legit online casino.
Is Ruby Fortune Casino safe?
The ideal online casino should not only be legit; it should also be safe. Safety in this regards, is the protection f the sensitive data that you share with it.
Thankfully, Ruby Fortune Casino ticks this box. Yes, it is a safe online casino. The online casino employs state of the art SSL (Secure Sockets Layer) data encryption technology to prevent third parties from tampering with user’s data. SSL is the industry standard security measure. The encryption is bank-grade; and data is transmitted through a private channel closed to all unauthorized third parties.
The use of SSL should allay any concern you may have about sharing personal or transaction data in Ruby Fortune Casino.
Restricted Countries
Including English Language, the website of Ruby Fortune Casino is available in 10 international languages. This tells you that the gaming service of Ruby Fortune Casino is provided for players in many worldwide countries.
However, the casino does not accept players from everywhere. Players from certain countries are not accepted. The restricted countries are: Afghanistan, Australia, Andorra, Austria, Belgium, China, Czech Republic, Denmark, France & Outlying Territories, Lower Saxony (Niedersachsen) state in Germany, Hong Kong, Iran, Israel, Italy, Myanmar, North Korea, Philippines, Portugal, Romania, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, USA & Outlying Territories, Taiwan, Turkey, Hungary and United Kingdom.
Summary of “About Ruby Fortune Casino”
The “About Ruby Fortune Casino” section is all about the legitimacy and safety of the casino. In our opinion, Ruby Fortune Casino ticks all the relevant boxes in this regards.
(i) It is operated by the 100% legal and large Digimedia Group (ii) it has been operating for over one and a half decade (iii) it certified by the accredited eCOGRA (iv) it is licensed and regulated by the reputable Malta Gaming Authority and Kahnawake Gambling Commission (v) it has a rich record of paying winners. Adding (i) – (v) gives that Ruby Fortune Casino is a legit online casino. It also uses the state of the art SSL technology to come out as a safe online casino.
| ↑ | Operates a very simple website (www.rubyfortunecasino.com) | ↓ | The website is a bit dated |
| ↑ | Has vast experience having started in 2003 | ↓ | Does not accept US players |
| ↑ | Operated by the 100% legal and robust Digimedia | ||
| ↑ | Certified by eCOGRA | ||
| ↑ | Licensed by Malta Gaming Authority (MGA) and Kahnawake Gambling Commission (KGC) | ||
| ↑ | Pays winners | ||
| ↑ | Employs state of the art SSL data encryption |
Game Offering
One of the four rules that Ruby Fortune Casino says it lives by is: Fun. It explains that it “wants to make every moment at Ruby Fortune time well spent”. This part of the review will examine the game offering of Ruby Fortune Casino to determine whether it really is a fun online casino gaming destination.
Software
The secret of quality casino is found in the software; so in determine whether Ruby Fortune Casino is fun, we start with examining its software.
Software Provider
Ruby Fortune is powered by Microgaming. In terms of game quality, Microgaming is now synonymous with excellence. It offers nothing but the very best in online casino game development – easily navigable interface and seamless playing action makes game play pleasurable, while enthralling graphics, animations, mesmerizing sound, and other special effects bring the fun.
With Microgaming powering Ruby Fortune Casino, the casino is able to offer all the beauties for a wonderful online casino gaming experience.
However, while Ruby Fortune Casino is not lacking in quality, it suffers from the one thing that all single-software powered casino suffer from – not allowing players to enjoy a variety of casino software. Thus, players who have a preference for other software provider(s) will not find joy in Ruby Fortune Casino.
Gaming Flexibility
Another element of top fun in an online casino is how players can access games. With respect to this, Ruby Fortune Casino says so that it can offer its players as many gaming preferences as possible it offers its games in three forms.
First, there is the download version; and there is the no-download Instant Play version. The former requires that you download the casino software to your device so as to access the games. The latter does not require downloading casino software; it is a plug-and-play version where using a web browser in any device you can load games and play.
Ruby Fortune Casino is also mobile friendly. Thus, you can alter your smart phone or tablet into a portable casino with which you can play casino games and achieve wins anytime and anywhere. The mobile casino runs of all kinds of smart phones and tablets – iPhones/ iPads, Android Smart phones, Blackberry devices, and Windows Phones. However, know that the games available in the mobile casino are limited. To have access to the full suite of online games, the PC version of the casino is the gaming package to go for.
With in-browser game giving the flexibility of playing from different devices, and with mobile gaming giving the freedom of playing on the go, Ruby Fortune Casino can be fun.
Games Selection
Ruby Fortune Casino says that it has a wide selection of entertainment that just keeps getting bigger. It adds that its games selection is one reason its Ruby Devotees won’t game anywhere else.
There’s no doubt that Ruby Fortune Casino has an amazing game selection. First, its games number over 500, meaning it has a relatively large game collection. More importantly, there is something for every gaming preference. Not only are there slot games, all the classic table games are available, as well as a wide section of Video Poker options, and a great selection of Instant Win games.
Slots
Slots are usually the dominant games in online casinos. Ruby Fortune Casino walks that same path, as it provides hundreds of the spinning reels. Whatever you can ask for as a slot fan is available; ranging from the classic, straightforward 3 reel machines, to the advanced 5 reels featuring multiple pay-lines, beautiful themes, exciting features, etc. Every single online slot game delivers non-stop action and top notch entertainment; and the imaginative themes add to their appeal. You can embark on quests to different worlds, ride along with your favorite super heroes and movie characters, be at the center of your favorite sporting events, and more.
Some of the Slot titles in the house are: Bridesmaid, Avalon II, Ladies Nite, Mermaids Millions, Thunderstruck II, Tomb Raider, Captain Cash, King Arthur, Jurassic Park, Throne of Egypt, Piggy Fortunes, Game of Thrones, Dragonz, Terminator 2, Immortal Romance, BrideZilla, Riviera Riches, 7 Oceans, and more
Table Games
Casino classics should have their say in any casino; and Ruby Fortune Casino ensures this as it provide all the classics, with Blackjack, Poker, Craps, Baccarat, Roulette, Keno, Sic Bo, Red Dog, and more to choose from. Interestingly, Ruby Fortune Casino doesn’t just offer you one game of each. Rather, you are allowed to expand your horizons in each game, as there are a variety of games to choose from in each section.
For example, for the iconic game of 21, you’ll find Classic Blackjack, Vegas Strip, Atlantic City Blackjack, Vegas Downtown, and more; Poker fans will find 3 Card Poker, Cyberstud Poker, Pai Gow Poker, and more; Roulette fans will find American Roulette, French Roulette, Premier Roulette, and more.
Video Poker
Video Pokers combine video slots and poker for the ultimate casino thrills. Ruby Fortune Casino ensures that you get the ultimate experience as it has a very robust video poker collection. In fact, as a Microgaming casino, the video poker selection of Ruby Fortune Casino is one of the biggest you’ll find anywhere.
The titles include: All Aces Video Poker, All American Video Poker, Tens or Better, Aces & Eights, Aces & Faces, Jacks or Better, Deuces Wild, Double Joker, Bonus Poker Deluxe, Louisiana Double, Deuces & Joker, Double Double Bonus, and more.
Other Games
The other games section (also called Variety Games or Specialty Games) of online casinos usually hold games that are not slots, table games, or video pokers. These games found in the section are Keno, Scratch cards, and Bingos.
Ruby Fortune Casino does not have the “other Games” category, but it has the games you’ll normally find in the category. Keno is available, but this can be found in its table games section. The casino also mentions offering lots of scratch cards.
Jackpot Games
The millions and hundreds of thousands that casinos say players can win is one reason the game houses are so appealing. Such huge wins are possible from the jackpot games. Thus, the ideal online casino will have numerous jackpot games.
Thankfully, Ruby Fortune Casino has a host of jackpot games. Microgaming has some of the most popular (and biggest) progressive jackpot games in the industry, so being powered by Microgaming tells you that Ruby Fortune Casino boasts of these huge progressives. The progressives have made many players rich beyond their wildest dreams. A progressive jackpot receives a contribution every time the game is played in any of the Microgaming casino that it is featured. Thus, the amount to be won gets bigger and bigger by the minute, until it is won.
The world-renowned Mega Moolah is the biggest of the bunch, as it easily grows into 8 figures. Other progressives in offered by Ruby Fortune Casino include: Treasure Nile, Cash Splash, King Cashalot, Lotsaloot, Tunzamunni, Roulette Royale, and more. The jackpots are available on different game-types (slots, table games, and video pokers), so you chase the huge wins whatever your gaming preference.
Live Casino
Despite the advancement of gaming technology, the regular online casino games still do not perfectly give the real casino experience. This is because everything is virtual, and there is no social interaction. The Live Casino is created to address this, and bring players the real casino experience.
With the live casino, players are able to enter a real-time casino environment made possible through video streaming technology. The games happen in a brick and mortar casino, operated by a real breathing dealer/ croupier, and the live-action is streamed to players. The interface allow for participation and chatting with the live dealer and other live players.
Ruby Casino offers Live Casino games; so its players can experience the real thing without having to physically enter a real casino. The live casino holds the liver versions of many table games. These include Live Casino Hold ‘em, Live Caribbean Stud Poker, Live Blackjack, Dream Catcher, Side Bet City, Lightning Dice, and Monopoly Live.
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Summary of Game Offering
In our opinion, “Game Offering” is the strongest aspect of Ruby Fortune Casino. The software that powers the casino is topnotch, guaranteeing quality games. Over 500 online casino games are provided; and the variety include slots, all casino classics, video pokers, and instant win games. The most impressive thing is not simply the variety of games; but that there is a wide range of options of each game type. There’s also a live casino for the “real” casino experience; and there are huge progressives with which to chase the riches. What is more; you have the freedom of playing games however you want – using desktop or mobile, and in download or Instant Play format.
| ↑ | Provide high quality games from Microgaming | ↓ | You’ll have to create an account to view games |
| ↑ | Download and Instant Play mode of plays are both available | ↓ | Does not give the experience of playing games from multiple providers |
| ↑ | It is mobile-friendly, allowing gaming in the go | ||
| ↑ | Provides over 500 online casino games | ||
| ↑ | Game variety includes slots, table games, video pokers, and instant win games | ||
| ↑ | Offers a relatively strong options of every game type | ||
| ↑ | Offers live casino games | ||
| ↑ | Offers many huge progressive jackpots games |
Promotions
This part of the review examines whether there are any incentives for playing in Ruby Fortune Casino. It’ll look at the bonuses that the casino offers its players as well as any condition that apply.
Bonuses
Ruby Fortune Casino says it believes in “giving you the best opportunities to enjoy your gaming”. It adds that for that reason, it gives players gifts that keep them winning, which includes a welcome bonus, and more.
Welcome Bonus
The welcome bonus you get when you join Ruby Fortune Casino is up to $750. In your first three deposits, the casino will match it 100% (that is, instantly doubling your bankroll) up to $250 each time.
That you can get up to $750 as a welcome bonus is great. Thus, it’s fine that the welcome bonus is relatively large. Also, it is fine that the match percentages of the three deposit bonuses that makes up the welcome bonus is 100%. That way, you get good bang for your buck – in each deposit, you’ll need a deposit of $250 to claim the $250 match bonus that makes up the welcome bonus. It’s also fine that the welcome bonus is staggered to cover the first three deposits, as that makes it easier to redeem the full bonus. Redeeming the full bonus will require deposits totaling $750; but since these will be paid in 3 equal installments, it is easier for players to make the required deposits.
| Action | Bonus | Deposit required for full bonus |
| First Deposit | 100% match bonus up to $250 | $250 |
| Second Deposit | 100% match bonus up to $250 | $250 |
| Third Deposit | 100% match bonus up to $250 | $250 |
| Total | $750 | $750 |
Other Bonuses
After reviewing many of Digimedia’s online casinos, we have come to know what to expect. All casinos of the Group that we have reviewed say they offer lots of other bonuses (match promotions and prize-packed promotions), but their promotions page always hold only the welcome bonus, and nothing else. Thus, while Ruby Fortune Casino says in its promotions page that “It’s not only the Welcome Bonus”, we were not expecting to find any other bonus offer featured.
We checked. Alas! We found no other bonus; nothing but the welcome bonus. There is a saying that “you won’t be disappointed if you are not expectant”. Thus, we were not surprised. Despite not expecting to find any other bonuses; and despite not being surprised that nothing else was on offer, we still were disappointed. This is because we think the ideal online casino should appreciate its players with a lot of bonus offers. That said; if you like casino bonuses, like us, you’ll be disappointed with what Ruby Fortune Casino presents.
Loyalty Program
There should be some reward for loyally remaining (and spending your hard earned money) in an online casino. Ruby Fortune Casino recognizes this and has a loyalty program.
In the program, you earn loyalty points every time you place bets in the casino, and after accumulating enough loyalty points, they can be converted to cash bonus. The program is tiered. The more you play, and the more loyalty points you earn, the higher you climb in the program; and the higher status levels has better rewards. The rewards of higher levels include better points converting rates, access to exclusive promotions, personalized support, and more.
While the presence of a loyalty program may make Ruby Fortune Casino rewarding in the long run, we are not really excited about the program. This is because there is a dearth of information about the program. For example, the website does not state how many levels are in the program; it does not state how much loyalty points players will need to enter each particular level; and it does not state the unique benefits of each level of the program.
Thus, you are really going in blind. You know that at some point you’ll level up (enter the next status level), but you don’t know what point; and you know that levelling up will bring some benefits (but you don’t know what benefits). If you would rather not go into a program blind, you’ll not be excited about what Ruby Fortune Casino presents about its loyalty program.
Bonus Conditions
Casino bonuses usually come with conditions; and players are often caught out because of not paying attention to these conditions. These includes: bonus wagering requirement and how games count to meeting wagering requirement.
Bonus Wagering Requirement
After redeeming a bonus in any online casino, you must wager a minimum amount before you’ll be allowed withdrawals. This minimum amount is the wagering requirement. In Ruby Fortune Casino, the bonus wagering requirement is 50 times bonus amount.
This means that when you redeem a bonus before any withdrawal will be allowed, you must roll over the bonus amount 50 times. Thus, for any who redeem the full $250 of the first deposit bonus, before withdrawals can be made, the amount wagered after redeeming the bonus must be up to $12,500 (which is 50 x $250).
This is another area that makes the promotions of Ruby Fortune Casino not attractive. Players will want the bonus wagering requirement to be as low as possible so that when they redeem bonuses, it’ll not take too much wagering to clear the bonus and be able to withdraw. However, $12,500 is a high amount to be wagered in clearing a $250 bonus. Thus, the 50 times wagering requirement of Ruby Fortune Casino is high.
How games count to meeting wagering requirement
If games count well to meeting wagering requirement, clearing bonuses to be allowed withdrawals will be fast. In Ruby Fortune Casino, games count as follows:
| % contribution | Games |
| 100% | Slots (re-spins on slots count as 10%), Keno, and Scratch Cards |
| 8% | All Blackjacks (excluding Classic Blackjack), and all Video/ Power Pokers (excluding All Aces Video Poker, and all Jacks or Better Video Poker) |
| 2% | Classic Blackjack, All Aces Video Poker, and all Jacks or Better Video Poker |
| 0% | All other games (Roulette, Sic Bo, Craps, Baccarat, Table Poker, Casino War & Red Dog), and all game play in Multiplayer Tournaments (MPV) |
Unfortunately, the only games in Ruby Fortune Casino that count well to meeting wagering requirement are Slots, Keno, and Scratch Cards. Many of the Blackjacks and Video Pokers count, but very small (only 8%). Thus, while a $100 wager will count as $100 towards meeting wagering requirement when a slot is played; if most blackjack and video poker is played, the $100 wager will only count as $8. Worse still, apart from Classic Blackjack, All Aces Video Poker, and Jacks or Better (which count as 2%), no other game in Ruby Fortune Casino count towards meeting wagering requirement. Playing games that do not count when using a bonus can lead to all winnings being confiscated by the casino.
That said, except you’re playing slots, keno, and scratch cards, it will not make sense to play using bonuses in Ruby Fortune Casino. There are many online casinos where games have relatively higher contribution towards meeting wagering requirement. That is, there are many online casinos where games like Roulette, Sic Bo, Craps, Baccarat, and Table Poker contribute something to meeting wagering requirement.
Summary of Promotions
In our opinion, “Promotions” is not a strong suite of Ruby Fortune Casino. This is because the site features only the welcome bonus. We like entering an online casino knowing what is in store. However, while Ruby Fortune Casino says it offers bonuses to existing players that “include special top up bonuses, slots bonuses, table game bonuses and player referral bonuses”, none of these could be found in the website. The casino has a loyalty program, but this also lacked relevant details.
The welcome bonus is attractive as it is up to $750, but not finding other bonuses spelt out was disappointing. It also does not help that the wagering requirement is high (50 times bonus amount); and games have relatively low contribution to meeting bonus wagering requirement. Thus, even if you redeem the bonus, clearing it and being allowed withdrawal will not be easy.
| ↑ | Has an attractive welcome bonus that is up to $750 | ↓ | The website does not feature any bonus offers for existing players |
| ↑ | There is a loyalty program | ↓ | The loyalty program is vague |
| ↓ | The 50x bonus wagering requirement is relatively high | ||
| ↓ | Games have relatively low contribution to meeting bonus wagering requirement |
Banking
One of the four rules that Ruby Fortune Casino says it lives by is: Easy. It explains that “part of being easy is that its banking options make withdrawing and depositing a doddle”. This part of the review will examine the banking aspect of gaming in Ruby Fortune Casino to determine whether deposits and withdrawals are really simple, and more importantly, fast.
Deposits
Ruby Fortune Casino says that while it welcomes all types of players, its banking facility is only available to real players who play with real money as opposed to Guest players who play for fun. Thus, for any chance at winning real money in this casino, you’ll need to deposit real money into your casino account. Thankfully, the process is actually a doddle. Simply navigate to the deposit page, select the desired deposit option from those available, input the amount you wish to deposit and any other required information, and confirm the transaction.
Deposit Options
Ruby Fortune Casino supports a wide range of options for depositing money into your account. Whether you prefer credit/ debit cards, e-wallets or bank transfer services, you’ll find options with which to load your account. Specifically the deposit options available are: Mastercard, Visa, Visa Electron, PaySafeCard, Interac, iDebit, Trustly, PayPal, Skrill (Moneybookers), Neteller, EcoCard, Entropay, InstaDebit, eCheck, Citadel, and Direct Bank Transfer.
While this is not the longest list of deposit options, it is relatively long. So players from accepted countries should be able to find supported deposit options for loading their accounts. The only disappointment is that crypto currencies are not supported.
Deposit Limits
To an FAQ question about the “minimum amount of gaming credits I need to deposit”. Ruby Fortune Casino answers that “in order to start playing online, you will need to deposit 20 worth of gaming credits”. This means that the minimum deposit amount is $/€/£ 20.
Players desire a low minimum deposit amount so that even without having a fat account, they can deposit and enjoy casino gaming. However, the $/€/£ 20 minimum deposit of Ruby Fortune Casino is relatively high. In fact we were surprised by this, as many casinos of the Digimedia Group that we have reviewed accept deposits of $10.
Thankfully, the $/€/£ 20 minimum deposit amount does not apply to the welcome bonus. When making the first three deposits to claim the welcome bonus, the minimum deposit requirement is $/€/£ 10.
Deposit Processing Time
In Ruby Fortune Casino, deposits are fast, because deposit transactions are instantly processed. Thus, after making a deposit, the money will be transferred to your casino account immediately, and you can play games using the funds.
Withdrawals
In any legit online casino, banking transaction should not only be deposits – players who have winnings should be able to request and receive payment. Thankfully, being that Ruby Fortune Casino is a legit online casino, it pays. More importantly, the process of requesting payment is itself very simple. In the banking interface, go to the withdrawal page, select the appropriate withdrawal option, input the amount you wish to withdraw and any other required information, and confirm the transaction.
Withdrawal Options
As it is with many other online casinos, in Ruby Fortune Casino, withdrawals are made to the deposit method used. If the initial deposit method does not support withdrawals, an alternative option can be selected.
However, only few of the deposit options are not available for withdrawals. The full range of withdrawal options are: Mastercard, Visa, Visa Electron, iDebit, PayPal, Skrill (Moneybookers), EcoCard, Entropay, InstaDebit, and Direct Bank Transfer. This is a healthy number of options, so players should find an option to conveniently receive payment. However, we cannot hide our disappointment at not being able to withdraw using bitcoin or any of other crypto currencies.
Withdrawal Limits
There are also withdrawal limits. The minimum that can be withdrawn from Ruby Fortune Casino is 50 worth of gaming credits (which is $/€/£ 50).
Players desire a low minimum withdrawal amount so that they’ll not have to build a large balance of winnings before they can request payment. Unfortunately, the $/€/£ 50 minimum that Ruby Fortune Casino requires is a tad high.
However, if you have a large balance to withdraw you can only withdraw at a sum of €4,000 per week. Players desire a high maximum withdrawal amount so that withdrawing a large sum will be fast. Unfortunately, the €4,000 per week that is allowed by Ruby Fortune Casino is relatively low. If you have to withdraw a 6-figure win €4,000 per week, it’ll take months to completely withdraw everything.
Payout Speed
It’s no secret that every player who request payment will want it received as fast as possible. Thus, Ruby Fortune Casino is one of many online casinos that promise fast payouts.
However, not many of these casinos live up to the promise of fast payouts. Unfortunately, we think Ruby Fortune Casino is one of these. This is because like its sister sites, it holds withdrawals pending. When a player submits a withdrawal request, it is 24 hours later that the casino swings into action to process the payment and issue it. After the 24 hours writing time, how long it’ll take for approved and issued payments to be received will depend on the selected withdrawal option.
Payments via e-wallets will take 24 – 48 hours to be received; while payments via other methods will take 3 – 7 business days. In our opinion, the 24 hours that withdrawal is held pending significantly delays payment.
Another reason why we’ll always X the policy of holding withdrawal pending is that it is predatory. The reason withdrawals are held pending is so that players who choose to can reverse the withdrawals and continue playing with the previously withdrawn funds. Many players who do that will find themselves losing the money to the casino. So the reversal policy is one way the casino can reach out and grab money that should be coming to your pocket.
Summary of Banking
In our opinion, Ruby Fortune Casino just about does okay in the aspect of banking. The process of making withdrawals and requesting payment are themselves easy (a doddle as the casino says). Also, there are good banking options to choose.
However, after this, the casino can really improve on everything else. Both the deposit and withdrawal limits could see some work. With a very low budget you cannot play games, because you need a minimum of $20 when depositing. Also, you’ll need a relatively large win balance before you can get paid, because the minimum withdrawal you can make is $50. Withdrawing a large balance will be sufferable because maximum withdrawals are capped at $4,000 per week.
Ruby Fortune Casino payouts are not the fastest, because the casino holds withdrawals pending for 24 hours. This is to allow reversal of withdrawals, which in our opinion makes the policy predatory. That is, while withdrawn funds should go to and sit comfortably in your bank account, the policy can make you lose it to the casino, leaving you empty.
| ↑ | Provides a good number of banking options | ↓ | Crypto currencies are not supported |
| ↑ | It is relatively easy to make a deposit and to request payment | ↓ | Minimum deposit amount is high |
| ↑ | Deposits are instantly processed | ↓ | Minimum withdrawal amount is a tad high |
| ↓ | Maximum withdrawal amount is relatively low | ||
| ↓ | Withdrawals are held pending for 24 hours; thus, payment is delayed | ||
| ↓ | The pending policy to allow reversals of withdrawals is predatory |
Customer Support Service
Every online service should have an effective customer support service because there’ll always be customers with questions or issues. Ruby Fortune Casino offers needed assistance using a combination of self-help and contact help resources.
For self-help, there is an FAQ page in the website where you can start if you have questions. The FAQ covers topics that include Registration, Login, Securities, Legalities, and Game Play. However, the one-page FAQ is not very detailed.
If you find the FAQ insufficient, you can get help directly from a Support agent of Ruby Fortune Casino. The casino says its “friendly, professional team will work to resolve technical or account-related queries as quickly and smoothly as possible, and can do so in several different languages”.
The homepage of the casino website informs that the options for contacting the player support team include a built-in live chat feature and email. It adds that as you would expect from a first class online casino, its support service “offer player support 24/7, all week, all year”.
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Summary of “Customer Support Service”
In our opinion, Ruby Fortune Casino does okay in the aspect of customer support service. You can find answers to questions on your own in its FAQ page; and you can directly contact an agent of the casino for help via Live Chat and email. However, we didn’t like that the FAQ is not very detailed, and that telephone service is not supported.
The high points of the support service include its availability and response time. The service is available round the clock, so you can reach out for help any time of the day, and any day of the year. Also, response to support submission comes in relatively fast time, so you’ll not wait everlasting for needed assistance.
| ↑ | Provides an FAQ where users can find answers to questions themselves | ↓ | The FAQ page is not detailed |
| ↑ | Contact-help is provided via email and Live Chat | ↓ | Telephone service is not supported |
| ↑ | Support service is available 24/ 7 | ||
| ↑ | Response is relatively fast |
Conclusions
Ruby Fortune Casino is an online casino from Digimedia that says it delivers the dream casino experience via casino offering that is easy, fair, safe, and fun.
Thankfully, Ruby Fortune Casino does tick many of the right boxes. It certainly is fair and safe. Being officially certified (by eCOGRA) and well regulated (by the Malta Gaming Authority and the Kahnawake Gambling Commission), Ruby Fortune Casino is every bit a legit online casino where players can have winnings and will be paid. Also, using SSL data encryption, Ruby Fortune Casino is every bit a safe online casino.
Ruby Fortune Casino is also easy and fun. Its strongest aspect is its game offering. With over 500 high quality games, Ruby Fortune Casino not only has a wide variety of games, but it provides so many entertaining options in each game section. Whatever casino game you play, you won’t be disappointed with the options available. While the game quality and options bring the fun, a smooth lobby and the convenience of in-browser play and mobile gaming makes for easy gaming.
However, there are areas where we think Ruby Fortune Casino can be better. The first area is its promotion. The welcome bonus (which is up to $750) is relatively fine, but we didn’t find any other bonus offer in the website. Also, clearing the bonus will be relatively difficult, because (i) the 50x bonus wagering requirement is high, and (ii) games have relatively low contribution to play-through.
The second area is its banking. There are relatively good options for depositing or withdrawing; but the banking limits and payout speed are not fine. You’ll need a minimum of 20 casino credits when depositing; and to withdraw, you’ll need a minimum of 50 casino credits. These minimum amounts are high. Unfortunately, when you need high limits they are low. For example, the maximum amount that can be withdrawn is $4,000 per week. Thus, it’ll take long to completely withdraw a large balance. Also, payouts are some-what delayed, because there is a policy of holding withdrawals pending for 24 hours.
However, on the whole, Ruby Fortune Casino makes a fine online Casino. Yes, we recommend it. If you are not in any of the restricted countries, you should give it a try; it will be worth your time.