Royal Vegas Casino scam

Is Royal Vegas Casino Legit or Scam? (Review 2020)

Yes, Royal Vegas Casino is legit. It is not a scam because they have been online for a long time and paying winners without a problem. They will never steal your money or credit cards details.

Does Royal Vegas Casino cheat its players? Is the casino worth playing at? Continue reading…

Royal Vegas Casino advertises as an online casino where you get “some serious bang-for-buck entertainment”. This suggests that if you want an online casino gaming destination where you’ll get the most you should head to Royal Vegas Casino.

The question is whether this is just some clever pitch or whether Royal Vegas Casino is really a top online casino gaming destination where you’ll get the best experience possible. That is, does it have a wide variety of online casino games? Does it bless players with a wide variety of bonuses? Does it offer top casino service (like easy and fast deposits and withdrawals, effective customer support, etc)?

In the first place, is Royal Vegas Casino legit or is it just another scam? This review will examine Royal Vegas Casino in order to provide the information that will help you answer these questions and more.

Table of Contents

  1. Royal Vegas Casino: at a glance
  2. About Royal Vegas Casino
  3. Is Royal Vegas Casino legit
  4. Is Royal Vegas Casino safe
  5. Game Offering – Software, Game Selection, Jackpot Games, Live Casino
  6. Promotions – Bonuses, Bonus Conditions
  7. Banking – Deposits, Withdrawals
  8. Customer Support Service
  9. Complaints
  10. Conclusion

Royal Vegas Casino – at a glance

Websitewww.royalvegascasino.com
Founded2000
OperatorDigimedia Ltd
LicensedMalta Gaming Authority (MGA)
AuditedeCOGRA (eCommerce Online Gaming Regulation and Assurance)
Security128 bit SSL Technology
Software ProviderMicrogaming, NetEnt, Evolution Gaming
Casino VersionDownload, Instant Play, Mobile
GamesOver 700 games (includes slots, table games, video pokers, and variety games)
Live Dealer GamesYes
Jackpot GamesFull range of Microgaming progressives including Mega Moolah
Welcome BonusUp to $1,200 (100% match bonus up to $300 in each of the first 4 deposits)
Wagering Requirement50x bonus amount
Banking OptionsNumerous (credit/ debit cards, web wallets, and bank transfer services)
Banking LimitsDeposits: Minimum – $10; Maximum – varied Withdrawals: Minimum: $50; Maximum – $10,000
Customer SupportLive Chat and Email (online contact form)

About Royal Vegas Casino

This part of the review is mainly an examination of the legality of Royal Vegas Casino. It’ll examine the operator profile, licensing and regulation detail, certification detail, and operating record. The thrust is to determine whether Royal Vegas Casino is legit. The section will also examine how the casino protects user data to determine whether it is a safe online casino.

The Website

Royal Vegas Casino can be found here: www.royalvegascasino.com. The casino website is available in 14 languages to show that it is a true international online casino.

Royal Vegas also comes with a very interesting theme. Royal can only means “the finest” because anything intended for royalty is usually excellent. Also, Vegas can only mean “entertainment” because the beautiful city of Las Vegas is widely regarded as the entertainment capital of world. Thus, Royal Vegas Casino can only be promising to be an online destination for some of the finest online casino entertainment.

For a royalty themed online casino, Royal Vegas Casino comes with a very simple design. However, the simplicity blesses the casino with a very user-friendly interface. You’ll not have any problem finding what you want even if you are new to online casinos. However, getting to the lobby, you’ll find a host of stylish and superior casino games that befits the description of royalty.

Operator Profile

Royal Vegas Online Casino has earned the trust of many players because it is operated by the renowned and award-winning Fortune Lounge Group of Online Casinos. Fortune Lounge is part of the Digimedia Group. These are well known names in the iGaming world as they are massive casino operators. Digimedia operates some highly regarded online casinos. These include the likes of Euro Palace Casino, Mummy’s Gold Casino, Platinum Play Casino, River Belle Casino, Ruby Fortune Casino, and more.

Licensing and Regulation

Digimedia Ltd is licensed under the Malta Gaming Authority (with license number: MGA/B2C/167/2008). As an online casino player, you’ll want the house you use to be well regulated. Thankfully, Royal Vegas Casino ticks this box, as the Malta Gaming Authority is one of the most reputable casino regulators in the business.

The Malta Gaming Authority (MGA) has high standards and operating requirements that not many operators can meet. Any casino meeting the requirements of the MGA will have shown that it has the technical and financial strength to function. That is; it can provide a safe and fun gaming environment; and it will not run away with your deposits and it can pay every win.

The MGA is known for strict oversight of its license holders; and it even comes down hard (with fines and other penalties) on its casinos that it finds to not meet expected standards. Thus, since Royal Vegas is licensed by the Malta Gaming Authority, it is well regulated.

Certification

Royal Vegas Casino is certified by eCOGRA (eCommerce and Online Gaming Regulation and Assurance). This is one of the largest online gaming agencies. It is an accredited and highly reputable casino auditor that works towards ensuring that online gaming portals operate under a distinct code of conduct.

eCOGRA rigorously assess casino games for fairness. Thus, the eCOGRA seal assures that casino games are fair such that every bet placed can be won. eCOGRA also acts as an alternative dispute resolution provider. That is, if you have an issue with the casino and are not satisfied with its resolution, you can escalate to eCOGRA for an independent resolution. The eCOGRA certification ensures that Royal Vegas Casino treats all players with fairness, and that all player enquiries are handled with efficiency and accuracy.

Operating Record

Royal Vegas Casino was launched in 2000. Thus, as of writing it has been around for exactly two decades. This means that Royal Vegas Casino is one of the oldest online casinos in the web.

Also, there are many winners of Royal Vegas Casino. We didn’t find a winners list in the casino website, but we did many winners of the casino in the independent review platforms. Not only are there winners, the casino has consistently paid. That the independent sources report real winners and payouts from Royal Vegas Casino can only mean that it is a legit online casino.

Who can play in Royal Vegas Casino?

While Royal Vegas Casino is an international online casino, it does not serve every country of the world. There are a few country restrictions; and players in the restricted countries will not be able to create an account and play in the casino. The restricted countries are: Afghanistan, Andorra, Australia, Austria, Belgium, China, Czech Republic, Denmark, France & Outlying Territories, Hong Kong, Iran, Israel, Italy, Myanmar, North Korea, Philippines, Portugal, Romania, Singapore, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, Hungary, United Kingdom, and USA & Outlying Territories. Thus, if you are resident in the United States, you cannot play in Royal Vegas Casino.

Is Royal Vegas Casino legit?

With all the scam artists in the internet, it is wise to ask whether an online casino is legit before jumping it. To the question of whether Royal Vegas Casino is legit, the only answer is yes. From the discussion so far, the legitimacy of the online casino is not hard to see.

However, we’ll state it in simple language. Royal Vegas Casino is a legit online casino. This position is reached because:

  • It is difficult to see a scam online casino coming from a company with the profile of Digimedia. Digimedia Ltd is a Maltese registered company, with registration number C45651. So it is 100% legal. Suffice it to say that scam services do not seek legal certifications. Digimedia also operates a host of online casinos which are all legit. It is difficult to see Royal Vegas Casino being a scam when its sister sites are all legit online casinos.
  • It is difficult to see a scam online casino licensed and regulated by the Malta Gaming Authority. Royal Vegas Casino undergoes in-depth verification processes in order to ensure that its operational infrastructure meets the MGA requirements. It will take a legit online casino to meet the high standards of the MGA.
  • It is difficult to see a scam online casino certified by eCOGRA. The independent organization audits the game play on the casino servers and is satisfied that it is fair. It also reviews the internal operating processes and procedures of the casino to ensure the highest standards are maintained. Only a legit online casino will provide fair gaming, or be certified fair and safe by the reputable casino auditor and certifier
  • It is difficult to see a scam online casino going strong even after 20 years. Launched in 2000, Royal Vegas Casino has clocked 20 years in the industry. Usually, players who are ripped off or given the run around by scam casinos are quick to speak out; this shines the spot light on the scam service; and such exposure usually lead to their demise. Thus, only a legit online casino will continue for 2 decades. Also, there are many paid winners of Royal Vegas Casino; and scam online casinos are not known for issuing payments.

That said; with Royal Vegas Casino operated by the robust Digimedia Group, licensed and regulated by the MGA, certified by eCOGRA, and with a 20 year record of paying winners, there is no doubt that it is a legit online casino.

Is Royal Vegas Casino safe?

Another important question is whether Royal Vegas Casino is safe. Using the online casino will entail sharing sensitive information such as your credit card information and contact details. No one will want such information falling into the wrong hands, so the ideal online casino should be safe in effectively protecting the sensitive data that users share with it.

Thankfully, Royal Vegas Casino ticks this box. It says that you need never worry about your personal and financial data being compromised because “you have state-of-the-art 128-bit security software cloaking your information”.

That is, it employs the industry standard digital security measure – SSL (Secure Sockets Layer) technology. When data is being transmitted, it goes through a private channel that blocks off every prying eye. The data is also encrypted; and encryption is on par with the protocol used by financial institutions in securing their online data. With the use of this security measure, there is no doubt that Royal Vegas Casino is safe.

“About Royal Vegas Casino” Rating and Summary

Legality 10/ 10

The about section, is built around determining the legitimacy of Royal Vegas Casino. Thankfully, it ticks every box. It is operated by the robust Digimedia which operates a host of other online casinos.

Licensed and regulated by Malta Gaming Authority, and accredited by eCOGRA, Royal Vegas Casino adheres to the strict rules and regulations set by these independent which ensure that the highest standards are maintained. It also has a 20 year record of paying winners. QED! Royal Vegas Casino is very legit. It also uses industry standard security protocols to ensure that users’ data is safe. Thus, Royal Vegas Casino is a safe online casino.

It comes promising the finest online casino entertainment possible; and it comes with an easily-navigable website and simple interface. Though it serves many countries, it has a lot of country restrictions, which includes the US and the UK.

Hits

  • Comes with a very simple website and user interface
  • Operated by the hugely experienced Digimedia Group
  • Licensed by the Malta Gaming Authority
  • Certified by eCOGRA
  • Has a 20 year operating record
  • Has consistently been creating and paying winners
  • Use the industry standard SSL technology to keep users’ data safe

Miss

  • US players are not accepted

Game Offering

This part of the review looks at the entertainment value of Royal Vegas Casino. Specifically, it examines the software and the games selection of the online casino.

Software

Software Provider

If you want a quality online casino, you should go for only online casinos that are powered by quality software providers. Such quality features as high definition graphics, immersive sound effect, etc are delivered by the gaming software.

In this regards, Royal Vegas Casino is powered by Microgaming and NetEnt. These are highly rated software providers. In fact, no gaming enthusiast will have a list of top five software providers without naming Microgaming or NetEnt. With Microgaming and NetEnt powering Royal Vegas Casino, there’s no doubt that its games are some of the finest quality games in the industry.

However, being powered by one or two software providers has its drawback. For example, if you have a preference for a software provider that is not Microgaming or NetEnt, Royal Vegas Casino will not serve you. Also, if you’ll want the experience of enjoying the exciting features of different software providers in one house, Royal Vegas Casino will not serve you.

Casino Versions

Royal Vegas Casino is available as a Download-play and Instant-Play casino. This means that to play its games one option is to download and install the casino application to your device, and another option is to play games directly online using a web browser in your device.

The download option gives access to all the games in the casino. So it is the preferred mode of play if you’ll want to enjoy the full casino. But you’ll be restricted to playing games from the device that the casino software is installed on. The Instant Play mode gives quick access to games, as it does not require downloads. You only need to open a web browser, reach the casino lobby, and you can start playing. Instant Play also gives greater gaming freedom. Since downloads are not required, you’ll be restricted to playing casino games from the particular device where the casino software is installed.

Mobile Compatibility

Royal Vegas Casino offers mobile games. Mobile gaming has grown in popularity because of the convenience that they present to players. You do not have to go sit before a computer before you can play casino games. Rather, you can play games on the go. With mobile devices being very portable, they go with users everywhere, meaning that Royal Vegas Casino will go with you everywhere. Thus, no matter where you are and whatever you may be doing, as long as you can use your smart phones or tablets, you can enjoy casino gaming.

Games Selection

Royal Vegas Casino has over 700 online casino games. This means it is one of the most stocked online casinos you’ll find. The number of games in Royal Vegas Casino is more than you’ll find in most other online casinos.

More importantly, Royal Vegas Casino has games for everyone, as every game category is featured. The game lobby contains slots, table games (blackjacks, roulettes, etc), and video pokers.

Slots

From the humble mechanical machine that was invented by Charles Fey in 1895, Slots have evolved to include dazzling virtual machines delivering superb casino entertainment. Thus, the ideal online casino should have slots aplenty. Thankfully, Royal Vegas Casino does not disappoint in this regards.

It has hundreds of slots available in three sections – arcade slots, reel slots, video slots, and fruit slots. The reel slots comprise standard number of reels (usually three) and classic symbols like 7’s, cherries and bars. The fruit slots are the fruities you’ll find in the casino which are themed from the fruits. The arcade slots use all the flashy elements of the traditional arcades and incorporate interesting side stories. The video slots are a whole world of entertainment usually having an incredible amount of bonus features.

Some of the slot titles in the casino are: Avalon, Break Da Bank Again, Thunderstruck II, Immortal Romance, Cool Buck 5 Reel, Six Acrobats, Agent Jane Blonde, Adventure Palace, Jungle Jim El Dorado, Ariana, Alaskan Fishing, and more.

You’ll be more than satisfied with the options available if you are a slot fan. Also, the games cover a wide range of themes, so they’ll appeal players of different interests. Adventure, Speed Racing, Mythology, and Ancient Civilization, are just few of the themes available. Many themes are inspired by some of the biggest TV hits.

Table Games

In the world of online casinos, nothing is more classic than the table games. Royal Vegas Casino does well in this regards as it offers a variety of the world’s favourite casino table games. The collection includes blackjack, table pokers, roulette, baccarat, and craps.

The impressive thing with Royal Vegas Casino is that whatever table game give you the chills, you’ll find good options. For example: you’ll find many versions of blackjack ranging from Classic Blackjack to Atlantic City Blackjack; you’ll find a host of poker games that include Cyberstud Poker, Texas Hold ‘Em, Pai Gow Poker, and more. If you don’t like the cards, Roulettes are aplenty, including all the popular versions like French Roulette, American Roulette, and more.

Video Pokers

Video poker is an online gaming format that brings together elements of video slots and 5-card poker. It is a super thrilling game that’ll cater to more than a group of players. Thus, video poker will be a feature of any serious online casino. Royal Vegas Casino comes very serious in this regards as it has a very strong video poker collection.

Microgaming has the largest collection of video pokers. Being powered by Microgaming, Royal Vegas Casino brings players this large collection. You’ll find some of the popular video poker titles which include: Aces and Faces, Bonus Poker Deluxe, Deuces Wild, Jacks and Better, and Joker Poker.

Variety Games

There are a wide range of online casino games that does not fit the categories above. These games are usually put into a variety games or specialty games category. The games that usually come into this category include keno, Scratch cards, and Bingos.

Thankfully, Royal Vegas Casino provides a good number of variety games. You’ll find Keno and Monkey Keno, as well as Scratch cards that include Kashatoa, Big Break Scratch card, Whack-a-jackpot, Mumbai Magic, Bingo Bonanza, Granny Prix, and Dawn of the Bread.

Jackpot Games

Casinos will not be as appealing without the jackpot games. Jackpot wins can instantly change players’ fortunes; thus almost every casino player is a jackpot chaser. As such, the ideal online casino should provide numerous jackpot games.

Royal Vegas Casino does well in this regards. The casino has some of the most popular progressive jackpot games in the market. These progressives are connected to a wide range of online casinos; a percentage of every bet on the base game is contributed to the jackpot; so the amount to be won continually grows until it is won.

The progressive jackpot games in Royal Vegas Casino include: Mega Moolah, Cash Splash, Major Millions, Treasure Nile, Tunzamunni, Fruit Fiesta, Lotsaloot, King Cashalot, and more.

Live Casino Games

Live Casino Games are for players that want an authentic casino experience. The regular online casino games only replicate the casino experience. However, employing cutting edge technology, these games do a good job at creating the casino experience, but vital elements are still missing (such as social interaction).

On the other hand, Live Casino games bring you games happening in a real land-based casino, operated by real dealers in real time. High definition streaming (of audio and video) is used to bring the live action along with an interface that will allow participation in the game and interaction with the dealer and other real players. Thus, though you haven’t moved an inch from wherever you are, you’ll be getting everything happening in a real land-based casino in real time.

The Royal Vegas Casino Live Casino is powered by Evolution Gaming, which is a leading provider of live dealer games. The casino has a lot of live games which includes Live Dream Catcher, Live Casino Hold ‘Em, Live Baccarat, and many variations of live Blackjack, and Live Roulettes. Players are able to access the Live Casino through desktop and mobile casinos.

Game Offering Rating and Summary

Game offering: 10/ 10

Powered by excellent software providers (Microgaming and NetEnt), Royal Vegas Casino provides excellent online casino games. It’s also well stocked with over 700 games; and the variety includes all categories of online casino games so there’s something for everyone. More importantly, it doesn’t matter that you play slots, blackjack, poker, roulette, video poker, scratch cards etc; whatever game type you play, you’ll find a good number of options. You can also enjoy the games however, you want. You can download games to your device or play directly online via web browser; and you can play on desktops or on the go via mobile devices. You’ll also find some of the best and biggest progressive jackpot games in the industry.

If you want the authentic casino experience, there’s an excellent live casino powered by Evolution Gaming which holds a host of live-action games.

Hits

  • Excellent games supplied by the top gaming providers (Microgaming and NetEnt)
  • Huge gaming freedom via in-browser play and mobile gaming
  • Offers over 700 games which include titles from every category of online casino games
  • Offers over a dozen Microgaming progressives including the millionaire maker – Mega Moolah
  • Has a robust live casino powered by Evolution Gaming which offers a host of live-action games

Miss

  • Will not serve you if your software preference is neither Microgaming nor NetEnt

Promotions

This part of the review will examine the bonuses that Royal Vegas Casino offers players and the conditions that come with such bonuses. The thrust is to determine whether, outside its game offering, the online casino is any attractive.

Bonuses

Royal Vegas Casino says you are at a real advantage when you join the family because in addition to quality games it also has on-going deposit bonuses, as well as deals and special promotions. This starts from a welcome bonus for new players to loyalty program

Welcome Bonus

Royal Vegas Casino says it is “excited for you to get started playing and winning”; and to show this, it gives new players a sumptuous welcome bonus to kick things off on the high. The welcome bonus is up to $1,200. It is spread over the first four deposits; each time there is a 100% match bonus up to $300.

Signing up and getting up to $1,200 as a welcome bonus is a good thing. It is even better that each time, you get maximum bang for your buck. That is, with the 100% matching of each of the deposit bonuses, to get any bonus amount, you won’t need a higher deposit. Thus, you’ll need exactly $1,200 in deposits to claim the full bonus $1,200 amount.

It is also good that the welcome bonus is spread to cover the first four deposits. That way, it will be easier for players to get the full bonus amount because the single large deposit that would’ve been required is spread into relatively smaller deposit amounts. For example, the $1,200 required to claim the full bonus amount will be paid in 4 deposits of $300 each. It’ll be easier for players to pay-in $300 four times than making a single payment of $1,200.

Action RequiredMatch PercentageBonus AmountDeposit to get max bonus
First Deposit100%up to $300$300
Second deposit100%up to $300$300
Third Deposit100%up to $300$300
Fourth Deposit100%up to $300$300
Total up to $1,200$1,200

Other Bonuses

The welcome bonus is for new players, but that status is quickly lost; so the ideal online casino will have lots of other bonuses. Unfortunately, at the time of writing this review, the promotions page of Royal Vegas Casino did not have any other bonus offer.

The page spoke of having “on-going deposit bonuses, deals and special promotions”; but we didn’t find any of this anywhere. Bonus generous online casinos will promote their bonus offerings; so the absence of these offers in Royal Vegas Casino says a lot.

Loyalty Program

Royal Vegas Casino says “Spend more time with us and you’ll soon be eligible for bigger better [prizes]” to announce that it has a loyalty program. However, there is also no information about the program in its website. We had to dig, to find that it has a 6 level loyalty program, where the higher your status level, the more benefits you can access. Like every loyalty program, as you play online casino games, you earn loyalty points which you can later exchange for bonus cash. Benefits of the program include higher points conversion rate, monthly loyalty bonus, eligibility for special promotions, and more.

From what we could find about the loyalty program, it is very weak. That is, benefits from it are not as attractive as the benefits of the loyalty programs of some other online casinos. However, this could just be because it was not detailed out in the site of Royal Vegas Casino.

Bonus Conditions

The freebies of casinos are technically not free “free” because of the conditions that comes with them. In Royal Vegas Casino, some of the bonus conditions to note include: bonus wagering requirement, contribution of games to bonus play-through, and allowed single bet amount when using bonuses.

Bonus Wagering Requirement

After claiming a bonus, you must wager up to an amount before any withdrawal can be made. That minimum amount that must be wagered before being allowed withdrawals is the bonus wagering requirement. No one will like to wager too much before being allowed withdrawals. Thus, players want the wagering requirement to be as low as possible.

Unfortunately, it is relatively high in Royal Vegas Casino. The wagering requirement is 50x the bonus amount. That is, all bonuses claimed in the casino must be rolled over 50 times. Also, if free spins are claimed; the winnings obtained from using the free spins are credited as bonuses; and are subject to being wagered 50 times. Thus, if the full first deposit bonus of $300 is redeemed, before any withdrawal can be made, you must wager $15,000 (which is 50 x $300). Wagering a minimum of $15,000 to clear a $300 bonus does not make for good reading. This is because the “50x bonus amount” wagering requirement of Royal Vegas Casino is relatively high.

Contribution of Games to Play-through

Another determinant of how fast you clear bonuses and be allowed withdrawals is how well the games you play when using bonuses contribute to meeting bonus play-through contribution.

In Royal Vegas Casino, the contribution of games to bonus play-through is as follows:

% ContributionGames
100%    All Slots (except re-spin slot games which count 10%), Keno & Scratch Card games
8%All table pokers, all roulettes, all video/power Pokers (excluding All Aces and Jacks or Better video pokers), all blackjacks (excluding Classic Blackjack) and Casino War
2%Classic Blackjacks, All Aces video pokers, all Jacks or Better video pokers
0%All baccarats, All craps, Red Dog, Sic Bo, and All game play on MPV (Multiplayer Tournaments)

Slots, Keno and Scratch cards contribute maximally (100%) to bonus play-through; so a $100 wager on these games counts as $100 towards meeting bonus play-through. However, every other game of the casino has very low contribution or does not count at all to meeting play-through requirement. For example, with table pokers, roulettes and most blackjacks and video pokers contributing only 8%, a $100 wager on these games will count as $8 towards meeting bonus play-through.

Comparing this to other online casinos, Royal Vegas Casino does not come out great. In some of the other online casinos, you’ll find non-games games having relatively more contribution to wagering. In some table pokers contribute as much as 50% to wagering. Also, baccarats, craps, and Sic Bo are games that do not count to wagering in Royal Vegas Casino, but in many other casinos these games count to wagering when using bonuses. That said; except you’ll be playing slots and the variety games, it’ll be relatively difficult to meet bonus play-through in Royal Vegas Casino.

Maximum bet allowed when using bonuses

When rolling over bonuses, there is a cap on single bet amounts. The higher the amount, the fewer game rounds will be needed to meet wagering requirement. However, in Royal Vegas Casino, the maximum bet allowed when using bonuses is relatively low. It is $8 per round and 50c per line.

With such a low cap, you’ll need relatively more game rounds to meet the relatively high wagering requirement of Royal Vegas Casino. And if you are a high roller, it will be a persecution.

Promotions Rating and Summary

Promotions: 5/10

Royal Vegas Casino has a very attractive welcome bonus for its new players, which is up to $1,200 and covers the first four deposits. However, after this, nothing else was found. The casino says it offers match bonuses and other promotions, but as of writing none of these were featured. Since bonus generous online casinos usually proudly announce their bonus offering, the absence of other bonuses can only mean that Royal Vegas Casino is not a bonus generous online casino. Also, it does have a loyalty program, but there is also no information about this.

The applicable bonus conditions also do not help. The bonus wagering requirement (50 times bonus amount) is relatively high; apart from slots and variety games, other games have relatively low contribution (or do not contribute at all) to meeting bonus play-through; and maximum bet allowed when using bonuses is relatively low, meaning relatively more game rounds will be needed to meet bonus play-through.

Hits

  • Relatively attractive welcome bonus that is up to $1,200

Misses

  • No reload bonuses or other offers were featured
  • No information about the loyalty program
  • Bonus wagering requirement (50x bonus amount) is relatively high
  • Many games have relatively low contribution to meting bonus play-through
  • Maximum bet allowed when using bonuses ($8 per round and 50c per line) is relatively low

Banking

This part of the review examines whether Royal Vegas Casino offers top casino services. Specifically, it will look at the process of funding your casino account and withdrawing any winnings that you may have.

Deposit

To play in Royal Vegas Casino, you’ll have to fund your account.

Deposit Process

Thankfully, the deposit process is straightforward and hassle free. Once in the casino lobby, click “connect”, and enter your account number and password. Then select “Yes” to purchase credits.

Alternatively, click the bank icon on the page and select “Deposits”; the secure banking page will load, and you can follow the on-screen instruction.

Deposit Options

When making deposit, you’ll find many convenient deposit options. The range of options supported are: ClickandBuy, Visa, Mastercard, Visa Electron, Maestro, AstroPay, Entropay, Pago Efectivo, Paysafe Card, Postepay, EZIPay, todito Cash, CartaSi, MoneySafe, Interac Online, Abaqoos, Boleto, Instant Banking (Citadel), Direct Bank Transfer, eCheck, eKonto, EPS, Euteller, GiroPay, iDebit, Lobanet, Moneta, Nordea, Ticket Premium, Neosurf, Przelewy24, Klarna, teleIngreso, Trustly, Sofortuberwaisung, WebMoney, Solo Switch, Diners Club International, Multibanco, Dinero Mail, Ukash, ecoPayz, InstaDebit, Neteller, PayPal, POLi, Qiwi, Skrill, and Flexepin.

With so many options supported, you should easily find a means to load your account, no matter your location. However, it disappointed us that none of the crypto currencies (not even the popular) was on the list.

Deposit Limit

Casinos restrict how much can be put into an account. You’ll want the minimum amount to be very low (so that even with a small budget, depositing will still be possible), and you’ll want the maximum to be very high (so that you can pay-in the large amounts required to place large bets).

Thankfully, Royal Vegas Casino does well in this regards. The minimum deposit amount is only $10. This is relatively low. In fact, it’s one of the lowest you’ll find in the industry. The maximum deposit amount is dependent on your deposit option; but this is relatively high for most of the methods.

Deposit Processing Time

Royal Vegas Casino wastes no time in processing deposits. This means that the deposited funds will appear in your account immediately after the deposit transaction. Thus, if you want to play casino games with such funds immediately, you can.

Withdrawals

As you play in Royal Vegas Casino, winnings are immediately credited to your casino account and automatically saved in the system. However, for this to materialize to real money to you, you’ll want to withdraw them from the casino account to your bank account. As a legit online casino, when you request payment of winnings, Royal Vegas Casino pays.

Withdrawal Process

The withdrawal process itself is relatively straightforward. Once in the casino lobby, click “connect”, then enter your account number and password. Then click the bank button and select “Withdrawal”. The banking pages will load; you can then follow the on-screen instruction (selecting the appropriate withdrawal method, entering the amount you wish to withdraw, etc).

Withdrawal Options

When requesting payments, you also will not be short of options. The range of banking options for withdrawing that Royal Vegas supports are: ClickandBuy, ecoPayz, Solo, Maestro, Postepay, Ukash, Entropay, Visa, Neteller, Skrill, Solo, Switch, Diners Club International, Bank Transfer, Bank Wire Swift, InstaDebit, CartaSi, Ukash, Mastercard, Visa Electron, eCheck, iDebit,  Lobanet, Moneta, eCheck, and Check.

While these options will serve players everywhere, it is also disappointing that the crypto options are also not available for getting paid.

Withdrawal Limits

There are also limits to how much you can withdraw. The minimum withdrawal limit is $50. You’ll want the minimum amount to be low so that you’ll not stay a long time in the casino to build a large balance before you can request payment. While there are casinos with lower minimum withdrawal amounts, the $50 that Royal Vegas Casino demands that you have before you can request payment is fair.

At the other end of the spectrum, the maximum withdrawal amount is $10,000 per 24 hour period. You’ll want the maximum withdrawal amount to be high so that if you hit winnings and have a large balance it will not take time to withdraw it all. That said; the $10,000 maximum that Royal Vegas will allow you to withdraw per 24 day period I relatively huge. To put this in perspective, there are casinos that allow withdrawals of only $2,500 per week.

Payout Speed

When you request payment, you’ll not want it to come at any time, so the ideal online casino should feature fast payouts. Royal Vegas Casino does so-so in this regards. First, after submitting a withdrawal request, it will enter a pending period of 24 hours.

On the day it is released from the pending period, it is processed. After processing the payment is issued; then how long it’ll take to be received will depend on the payment method used. Typically:

Withdrawal OptionTransaction Time
EWallets1 – 2 working days
Credit / Debit Cards2 – 5 working days
Bank Transfers3 – 7 working days
Checks7 – 28 working days

The above means that Royal Vegas Casino does not give super-fast payment. First, is the pending time! After submitting your withdrawal request, nothing happens on it for a full 24 hours. So in essence, you cannot get paid within 24 hours. Royal Vegas Casino says that the policy of pending withdrawals is “for your convenience”. It explains that the money remains in your casino account for 24 hours so that you can easily reverse the withdrawal if you change your mind and wish to continue playing with some of all of the cash.

In our opinion, the policy serves only the casino. First, if you wish to continue playing with the funds, you won’t submit the withdrawal request in the first place. So the policy delays payment. Also, it is predatory; and can convert your cash that should be coming into your bank account into the casino’s cash. This is because if you reverse your withdrawal and play with the fund you are more likely to lose it than have winnings and add to it. So many players who reverse withdrawals will end up with nothing at the end of the day. The only good worth writing about this policy is that in Royal Vegas Casino the pending period is 24 hours. We’ve seen casinos that hold withdrawals pending for 48 hours!

Also, even after withdrawals are released and the payments are processed, receiving of the payment is not quite fast. For example, e-wallet payments can take up to 2 days while it should be instant; while payments via check can take up to 28 days which is relatively long.

That said; many of the customers’ complaints on the net about Royal Vegas Casino have to do with payouts. Not that the casino does not pay; but that payment does not come as smoothly and fast as players will want.

Banking Rating and Summary

Banking: 7/ 10

Royal Vegas Casino supports a range of deposit and withdrawal options. More importantly, the processes are relatively easy. Thus, you will have no problem with funding your account, or requesting payment.

The banking limits are also very good. Minimum deposit amount is low; as you can deposit as low as $10. When withdrawing, the minimum withdrawal amount is also not bad as you can request $50. You’re also allowed withdrawals of up to $10,000 per day, so withdrawing a large balance will not be a problem.

However, we didn’t like that the relatively long list of payment method did not have any of the cryptos in it. Also, while the process of requesting payment itself is easy, withdrawals are held pending for 24 hours, which delays payment.

Hits

  • The processes of funding an account and requesting payment are themselves easy
  • A wide range of deposit and withdrawal options are supported
  • Deposits are processed promptly, so you can start playing immediately with deposited funds
  • Minimum deposit limit is very low ($10), so even those with low budgets can meet this and enjoy gaming
  • Minimum withdrawal amount is fair ($50), so you’ll not need to build a large balance before you can request payment
  • Maximum withdrawal amount is high ($10,000 per day), so it’ll not take too long to completely withdraw a large balance

Misses

  • Crypto currencies are not supported
  • Withdrawals are held pending for 24 hours
  • Payout is not relatively fast

Customer Support Service

When using any online service, questions and issues are inevitable. Thus, you’ll need a service with an effective customer support service. In this regards, Royal Vegas Casino provides self-help as well as contact-help.

For self help, there is an FAQ page, which provides answers to some of the questions that you may have. However, in our opinion, the FAQ is not very detailed. For example, it treats only 6 questions. These are: How do I register an account; how do I make a deposit; how do I play; what happened if my banking transaction times out; how do I make a withdrawal; and how do I reverse a withdrawal?

That said; you may find the self-help service insufficient. However, if you do, you can directly contact a support agent of Royal Vegas Casino. For this, the casino supports a live chat, and an email service. You can reach the live chat from the “support” page of the website.

The email service is simply an online contact form also accessible in the “support” page. The service is fairly responsive. Royal Vegas Casino responds to email submissions within 48 hours. This is not the super fast response that we’ll want; but it is fair. The live chat service is available 24/ 7. So it won’t matter what time of the day or what day of the year you need help. If you reach out to Royal Vegas Casino, you’ll find a live agent online.

Customer Support Service Rating and Summary

Customer Support Service: 7/ 10

Royal Vegas Casino provides help with a self-help FAQ and contact help channels. While the FAQ answers some important questions that users will have, it is not detailed. Also, for contact help, only online contact form and live chat are supported. One good thing with the support service is that it is available round the clock, so whenever you need help, you’ll get it. The response time is also fair; as emails are answered within 48 hours.

Hits

  • Customer support can be contacted using online contact form and live chat
  • The support service is available round the clock

Misses

  • FAQ is not very detailed
  • Telephone service is not supported

Complaints

One of the best ways to know how well an online casino operates is to look at what real players of the casino have to say about it. That said; this section of the review looks at the independent online customers’ reviews platforms to find out if real players of Royal Vegas Casino have any complaints about it.

There is virtually no service that is immune to customer complaints, so it was not surprising that there were some complaints about Royal Vegas Casino. However, in the ideal legit online casino, the complaints should not be too many. Thankfully, the complaints about Royal Vegas Casino were not too many. Also, there were a bit dated – most of the significant complaints we saw was from 2017.

All the complaints were about payments. Obviously, when you request payment from any online casino, it’ll ask for some identity verification. The problem is: many players (as documented in customers’ reviews in Askgamblers.com and Reviewed-casinos.com) feel that Royal Vegas Casino asks for too much documentation.

There is also the recurring complaint that sometimes players send the required documentation over and over again, but Royal Vegas Casino says it has not been received. The result is that payment is significantly delayed.

ALSO READ: Is Platinum Play Casino Legit

Conclusions

There is no doubt that Royal Vegas Casino is a legit online casino. It promises serious bang-for-buck entertainment; and it does deliver top online casino experience. The best part of the casino is its games. It has over 700 games from Microgaming and NetEnt. Thus, A-level quality games are supplied for topnotch gaming experience. The variety is also impressive. Even more impressive is that whatever game type you play, you’ll find satisfying options.

Unlike some online casinos, Royal Vegas Casino does not mesmerize with a slot offering, while leaving other categories bare. Rather, while having hundreds of slots to give a mesmerizing slot gaming entertainment, it also has a strong collection of table games, video pokers, and scratch cards. It also has an impressive live casino with a host of live-action games for players who want the authentic casino experience.

And if you want to chase the big wins, you’ll find the very biggest progressive jackpot games including the award winning Mega Moolah. What is more, you can enjoy all these amazing offerings on your computers or on mobile devices. There’s also the flexibility of playing games directly online via web browsers.

The casino is not without its fault. For example, in the promotions section, after the welcome bonus which is up to $1,200, there is little to nothing else to be excited about. Also, it could do better it terms of approving payments so players can get paid faster. However, on the whole, the casino comes out as a fine gaming destination.

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