Is Modlily Legit or Scam?

No, Modlily is not a legitimate business. Although the website appears to be backed by a legitimate company, the company has received numerous complaints about their products and services. Additionally, many of the reviews found online are extremely negative, with customers stating that they often received poor-quality merchandise or that they never received anything at all.

Modlily is a professional online fashion clothing boutique. At Modlily.com, you will find thousands of products offered at incredible prices.

A quick look around the site will reveal Modlily’s massive range of first-rate goods, fashion clothing, etc., but who is Modlily?
Modlily.com is a global online boutique that is a leader in selling fashion clothing. From the moment they founded Modlily.com, their vision was to empower people worldwide to buy and sell online.

Whoever you are, and wherever you are, Modlily offers everyone the same price. Whether you’re a retailer or a shopper looking to get hold of the latest products, Modlily provides light-speed service and fantastic prices. They serve customers from virtually every country in the world, and their goal is to be able to serve everyone worldwide. But their vision won’t change.

Modlily (headquartered in Shanghai) is also an Asian wholesaler that retails its wares to merchants and private customers. They focus on Asian as well as Western fashion. All Modlily items – from clothing to bags and jewellery – are chic and up-to-date, which means they are going to fit nicely in any wardrobe, not just those in China.

Is Modlily Scam?

Modlily is a legit fashion store with a lot of negative and positive feedback from customers online. As of writing this Modlily review, Modlily is not a scam but one of the most popular fashion websites online. They have had customers all over the world for the past few years.

Although there are few complaints about Modlil, the majority of its customers have very nice things to say about Modlily. If you are looking for cool dresses online, then  Modlily is not a bad place to be.

Modlily Promises

Modlily promises you to

• Source only the best consumer goods and ensure the highest quality possible.
• Streamline the buying and payment process, making it as easy as possible.
• Deliver goods to their customers all over the world with speed and precision.

Modlily Complaints and Feedback from Customers:

• Lindsay says:

I ordered a bathing suit; they gave me the approximate date it should arrive. It was two days after the date of my cruise. I emailed them this info, and my suite arrived five days earlier. I will not hesitate to shop for them again. i was also very pleased with the bathing suit. It fits true to size.

• Jane says:

Item received very quick, perfect size and the same as in foto. Good communication with the supplier. Definitely, I will order more from them.

• Sandra says:

Quality of clothing is hit or miss. Since the clothes are coming from China, delivery takes 2-3 weeks. I had 3 out of 4 items that didn’t either fit or were of poor quality fabric, so I wanted to return them. First, they request you complete an RMA online with proof (like a photo) of each returned item.

Then you wait a day for their reply to your return request. Next, they offer you a discount on the items if you agree to keep them! If you still want a refund, then you wait another day for their reply and information on where to return the items.

They try again to get you to agree to keep the items at a new discounted price but include information on where to return them. You must have tracking for the package, so after mailing the items back, you must log into your account again to give them the tracking information! This was all a huge hassle for me, and it cost me $16 dollars to return the items. Totally not worth the trouble, in my opinion.

• Mary says:

Purchased the music shirt, and it came exactly as it looked. Fit great. Thanks

• Pat says:

I ordered xxl. The suit was too big. Exchanged it for a large, which is what I normally wear. It is perfect. The exchange process was VERY smooth. Amazing customer service. I followed all instructions carefully and paid $7 for return shipping. The price of the suit plus the $7 is still way less than buying the suit in a retail store. The suit is VERY well made. Good thick material. It was an easy transaction from start to finish. Great customer service.

• Heteg says:

I have ordered several swimsuits from this company. Sizes are inconsistent, so you never know what size to order. So far, nothing has fit. I’m waiting for my latest purchase to arrive. If this one doesn’t fit, it’s the last time I will be ordering from this company. Items take several weeks to arrive even when you pay the extra amount to expedite. (Don’t bother). The last item I ordered was promised by (the latest) April 21.

Today is April 26, and I have not received my merchandise. They do send an email with shipping information and tracking. However, the site times out, so you have no idea if and when your items will arrive. When you check on their website and look for information about your order, you get this message: “Unfortunately, we are unable to get the tracking information yet.

Please try to track it online by the mentioned tracking number and link”. The so-called link, as I mentioned before, times out. The presentation online for their merchandise looks great, but in reality…not so much.

• Franca says:

Modlily has been the best online site that I’ve found for shopping apparel…free shipping, excellent choices, great quality and reasonable prices. I’m glad it popped up in my email, and I gave it a look because I had never heard of it. The product can take a few weeks to arrive, but exact notice is given of when to expect the product so you won’t be wondering about the delay. I will continue to use Modlily as my #1 choice for online clothing apparel.

• Jenefer says:

Modlily is just awesome!! I bought a shirt…but it was too small & wanted to return it. They offered a credit to my account & I could keep the shirt & do whatever with it. Awesome customer service! They credited my account the next day! I’m so impressed. I actually ordered another shirt & it should be arriving soon! Great company!!

• Mary Anne says:

I was a bit worried as I read previous reviews following making an order. However, the items arrived ten days after ordering, and they are great. I did make sure I read the conversion size chart to ensure I got the right UK size, and I did go for a size larger as I realised I was dealing with Asian sizing, which is normally on the small size. I have made another order.

• Amanda says:

I ordered online from Modlily. It was easy to order, and they were very upfront about delivery taking at least 3-4 weeks. My order arrived in 2 1/2 weeks; the clothes are darling@! The sizes are perfect, the clothes were packaged well, and I love the tops I ordered. I will be ordering again from them. Very happy with my experience with Modlily,

More information about 

Modlily Shipping and handling info

Processing

1. Processing usually takes 1-4 business days for your order (while some items may need 6-9 business days). Modlily will send you an email if the processing time takes longer than expected.

2.Shipping Costs and Methods

SHIPPING TO USA

SHIPPING TO OTHER COUNTRY AND DESTINATIONS

Please Choose Your Country United States Australia United Kingdom Canada Spain Germany Switzerland Austria ——— ——— Afghanistan Albania Algeria Andorra Angola Argentina Aruba Australia Austria Azerbaijan Bahamas Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bosnia-Herzegovina Botswana Brazil Brunei Bulgaria Burundi Cambodia Canada Cape Verde Cayman Islands Chile China(P.R.C) Colombia Costa Rica Croatia Cyprus Czech Republic Denmark Djibouti Ecuador Egypt Equatorial Guinea Estonia Ethiopia Fiji Finland France French Guiana French Polynesia Gabon Gambia Germany Ghana Gibraltar Greece Greenland Grenada Guinea Haiti Hongkong Hungary Iceland India Indonesia Ireland Israel Italy Jamaica Japan Jordan Kazakhstan Kiribati Kuwait Kyrgyzstan Latvia Liechtenstein Lithuania Luxembourg Macao Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mexico Moldova Monaco Mongolia Morocco Mozambique Namibia Nepal Netherlands New Caledonia New Zealand Nicaragua Niger Norway Oman Pakistan Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Romania Russia Rwanda Saint Lucia San Marino Saudi Arabia Senegal Serbia Seychelles Singapore Slovakia Slovenia South Africa South Korea Spain Sri Lanka Suriname Swaziland Sweden Switzerland Taiwan Tanzania Thailand Togo Tonga Tunisia Turkey Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States Uruguay Uzbekistan Vanuatu Venezuela Vietnam VIRGIN ISLANDS.(UK) VIRGIN ISLANDS.(US) Zambia

Please Note:

Total Delivery Time   =   Processing Time   +  Shipping Time

3. APO/FPO/DPO Shipping

4. Custom Tax or Duty

Normally Modlily customers will not be charged any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay tariffs. If there are any duties or fees due to customs inspections or any other fees you were charged, please keep the receipt of the payment and contact Modlily customer service by submitting a ticket. 

5. Delivery

Your tracking number and the express company website link will be given in about 3-5 working days by email after we receive your payment. Modlily will also e-mail you if there are any unsuccessful delivery.

Please contact Modlily within six months of shipment if there is no receipt or delivery; their representative will resolve this problem within 24 hours. Note that overdue requests may not be accepted.

Modlily Return Policy:

30 Days Easy Return/Exchange

Modlily has high-quality control standards to make sure all the products ship in perfect condition; if you are not 100% satisfied with the items you received, they gladly accept the return&exchange within 30 days of receipt; please make sure items are in new condition. Note that overdue requests may not be accepted.

Am I allowed to return or exchange the order?

You can return or exchange within 30 days of receipt for most items in new condition within 30 days of delivery.

Modlily Return & Exchange Policy

1. You have 30 days to decide if an item is right for you; if not, you can certainly come to them within 30 days of receipt.
2. Flash sale products, Jewelry are not covered by warranty and are non-returnable.
3. Returns must be received in new condition; unused, unworn, or unwashed. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be subject to refusal.
4. Modlily does not accept returned items you sent back directly without checking with them first.
5. Modlily does not accept packages returned using the C.O.D. service. Return shipping charges are non-refundable.
6. Please return through your local post office to avoid tax when it arrives in their country.
7. For the returns, No signature is required! Please do not add signature service; otherwise, Modlily will likely not receive it, which will delay your refund progress.
8. Please also do not mail any envelopes to the return address for inquiry. Modlily will discard the letter automatically. The best way to communicate and solve your problem is through their ticket system or online chat!

How to return the order? 

1. Log in “My Order“, then submit a ticket for a return & refund.
   
2. Their customer service will communicate with you in the ticket and approve your application. Please pay attention to the reply they send every time.
   
3. After the application is approved, you will get the Return Address and RMA number in the ticket.
   
4. Pack the items you want to return and ship them back by any shipping company available, like FedEx, TNT, DHL, or UPS. Post Office is recommended to avoid tax.
5. This is the most important step; please send them your return tracking number and shipping company by ticket. Without this info, they can’t apply any refund for a return.
6. You can also track the package online; then, you will know when the package is delivered to them.

7. Once they have received the returned item(s), their customer service will apply the refund in 7 working days.

8. It normally takes 10-20 business days for the refund to appear on your bank account or credit card. Or 1-3 working days in Paypal (normally in 48 hours), depending on the original way you used it.

Note: Modlily is not responsible for missing, damaged, or packages lost in transit.

How to exchange the order

They will send a return address first; you could return the original items. Once you have returned the order, please send the return information, and then they will arrange the resend immediately.

Can you have a full refund for the return?

They will offer a full refund of the items you returned. Please note that the customer is responsible for the return shipping fee. 

How long will it take to get my refund?

1. The refund will be issued within seven business days upon receipt by their warehouse and verified conditions of the items.
2. It normally takes one business day for the refund to appear on your Modlily wallet. The balance in your wallet could either be applied to your future purchases or withdrawn to your PayPal/bank account at any time.

What if my package was refused or was undeliverable?

1. Want to reship a refused or undeliverable package? No problem. They offer free resending as soon as the previous order is returned. 
2. Whether you are willing to get a resend or refund, please log in “My Orders” first, then submit a ticket; they will reply in 1 working day except at weekends.

How to return or exchange items