Royal Ace Casino is an online casino that promises topnotch casino offerings. “Royal” can mean great or excellent (as if intended for kings/ Queens); while “ace” can mean high marks. With that, Royal Ace Casino comes promising to be a great high-scoring online casino that delivers the best casino experience.
The big question is whether this is just some clever theming, or whether Royal Ace Casino actually has topnotch casino offering capable of delivering excellent casino experience. That is, does Royal Ace Casino provide a wide range of high quality entertaining games? Does it provide a range of bonuses? Does it provide top casino services (like easy and fast deposits and withdrawals, effective customer service, etc)? In the first place, is it a legit online casino?
This review is an in-depth examination of Royal Ace Casino in order to provide the information that will help you answer these questions and more.
Royal Ace Casino – at a glance
|Operator||Emoney Processing LTD Casinos, which is part of Crystal Palace Group.|
|Certified||Gaming Labs International (GLI)|
|Security||128 bit SSL (Secure Sockets Layer) data encryption technology|
|Software||RealTime Gaming (RTG)|
|Casino Version||Download; Instant Play; Mobile|
|Games||150+ games (slots, table games, video pokers, specialty games)|
|Live Casino Games||No|
|Welcome Bonus||200% match bonus up to $4000|
|Wagering Requirement||30 x (D + B) for Slots, Keno, Scratch Cards and, Bingo; and 60 x (D + B) for Table Games and Video Poker|
|Banking Options||Deposits: Visa, Mastercard, Discover, Neteller, Cash Transfer, and Bitcoin Withdrawals: Neteller, Bank Wire, Bank Checks, Cash Transfer, and Bitcoin|
|Banking Limits||Min deposit: $50 Min withdrawal: $100; Max withdrawal: $2,500 per week|
|Customer Support||Email (firstname.lastname@example.org); Live Chat; Telephone (1-888-402-2065)|
About Royal Ace Casino
The first consideration is always legitimacy. This part of the review examines the background, licensing, operating info, and more of Royal Ace Casino, with the aim of determining whether it is a legit and safe online casino.
Royal Ace Casino can be found at: www.royalacecasino.com. The site was launched in 2009, which means that it has been around for over a decade. Royal Ace Casino is operated by Emoney Processing LTD Casinos, which is part of the Crystal Palace Group. This Group is responsible for some other online casinos which includes the likes of Slot Madness Casino and Silver Oak Casino.
Royal Ace Casino has an exciting royalty theme; and it comes with a very attractive design to boot. The blue and purple color scheme of the website adds to lush graphics to make for a very attractive design. You’ll most definitely be drawn by the look and feel.
Is Royal Ace Casino legit?
Given the almost every day reports of persons being ripped off in the internet, before parting with hard-earned money to any online service, it’s important to ensure that the platform is legit. Thus, the big question is whether Royal Ace Casino is legit.
It should be said straight-away that Royal Ace Casino has poor reputation rating. One reason is that the Crystal Palace Group (which Royal Ace Casino is part of) is affiliated to the Virtual Casino Group, which is roundly regarded as a bad operator.
The Virtual Group is infamous for drawn-out payment issues that mostly end as very late payments or no-payment. Another thing is that the operating record of Royal Ace Casino has not done much to blow away the dark cloud of the Virtual Group that follows it.
In the independent review platforms, you’ll find that Royal Ace Casino itself has a lot of players’ complaints; and almost all of these are about very late payments or no-payments.
That said; Royal Ace Casino is affiliated with a shady company, and there are many players’ complaints relating to very slow payment and refusing of payments. Thus, it’s easy to see why some reviewers throw the scam tag on Royal Ace Casino. However, we’ll go with an objective answer to the legit question. It is our position that Royal Ace Casino is a legit online casino. However, this does not mean we can recommend it in good faith. We think that Royal Ace Casino is legit for the following reasons:
- Legality – An online casino that comes from a 100% legal company is less likely to be scam. Royal Ace Casino is operated by Emoney Processing LTD Casinos; and this is a 100% legal company. True, the company can be traced to the “infamous” Virtual Casino Group; but what’s to say that a company cannot rise out of the ashes?
- Licensing – A legit online casino will have an official gaming license. A license means that the casino has been investigated by a licensing jurisdiction and is passed as having the technical and financial capacities to provide gaming and gambling services. Thankfully, Royal Ace Casino has an operating license obtained from Costa Rica. Though, Costa Rica is not the most reputable of casino regulators, it is a legit place to host casinos; and a lot of legit casinos have operating licenses from Costa Rica.
- Certification – An online casino that is certified by independent casino auditors is very likely legit. In this regards, Royal Ace Casino is certified by GLI (Gaming Labs International), which is one of the most reputable casino auditors in the business. That Royal Ace Casino has the GLI audit seal means that it is a fair online casino where players can have winnings.
- Payouts – A legit online casino will feature reliable payouts. Scams do not pay; but a legit online casino will have winners and issue payouts. In our opinion, Royal Ace Casino pays. Before you throw the stones; we’ll be the first to accept that the casino is plagued by payment issues (very slow payments and refusing of payments). That said; we do not think that Royal Ace Casino fits the description of a scam online casino that does not pay. Rather, we think a better description of it is an online casino that pays, but one that is plagued by many payment issues.
Is Royal Ace Casino Safe?
When using an online casino, you’ll have to submit sensitive information that includes names, contact information, credit card information, etc. It can only mean bad if such information leaks out and fall into the wrong hands. Thus, the ideal online casino will keep users’ data safe.
Thankfully, there’s no doubt that Royal Ace Casino is a safe online casino. It employs the industry standard 128 bit SSL (Secure Sockets Layer) data encryption technology. This is the bank-grade data protection measure; it scrambles data and transmits via private channels. Thus, you can be sure that data will not be captured during transmission; and even if captured, it cannot be read.
With the use of SSL technology, there is no doubt that Royal Ace Casino is a safe online casino where users’ data is safe.
Who can play in Royal Ace Casino
Online casinos do not accept players from everywhere. Usually there is a long list of restricted countries. However, Royal Ace Casino does not accept players from only a few countries. The casino accepts players from a long list of countries.
These countries are: Aland Islands, American Samoa, Andorra, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Barbados, Belgium, Bermuda, Bolivia, Bonaire, Bouvet Island, British Indian Ocean Territory, Canada, Cayman Islands, Chile, China, Christmas Islands, Cook Islands, Croatia, Curacao, Cyprus, Denmark, Egypt, Estonia, Falkland Islands, Faroe Islands, Finland, France, Germany, Greece, Greenland, Guam, Guernsey, Heard Island and McDonald Islands, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Kazakhstan, Korea (republic of), Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malaysia, Maldives, Malta, Marshall Island, Martinique, Mauritius, Mayotte, Mexico, Micronesia, Monaco, Montenegro, Montserrat, Namibia, Netherlands, New Caledonia, New Zealand, Niue, Norfolk Island, Northern Mariana Islands, Norway, Palau, Panama, Paraguay, Peru, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Reunion, Russia, Saint Bartholomew, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and Grenadines, San Marino, Saudi Arabia, Serbia, Seychelles, Singapore, Sint Maarten, Slovenia, Solomon Islands, South Africa, South Georgia and South Sandwich Islands, Spain, Suriname, Svalbard and Jan Mayen, Sweden, Switzerland, Taiwan, Thailand, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Vatican City, Vietnam, Virgin Islands (British and US), and Wallis and Futuna.
About Royal Ace Casino – Rating, Summary, Pros and Cons
Rating: 5/ 10
Summary: Though Royal Ace Casino is operated by a 100% legal group, it is affiliated with the infamous Virtual Casino Group. Though it is officially licensed, its Costa Rican license means nothing in terms of player protection. Though it pays, it is riddled with many complaints of slow payments and refusal of payments.
Pros and Cons:
|√||Has a very attractive website||X||It is affiliated with the infamous Virtual Casino Group|
|√||Has been operating for over a decade||X||Its operating license is from Costa Rica|
|√||It is certified by the reputable GLI||X||It has a reputation for very slow payments and refusing payments|
|√||Uses 128 bit SSL encryption to keep users data safe|
|√||Accepts players from the United States|
Players highly rate online casinos that offer superb entertainment. This part of the review examines whether Royal Ace Casino provides the quality of games, variety of games, and more that’ll serve superb online casino entertainment.
The quality and the ease of gaming that an online casino offers are elements of its software. So the discussion of entertainment value of a casino starts with its software.
Royal Ace Casino is powered by RealTime Gaming (RTG). RealTime Gaming is one of the most popular software providers in the industry. Its games are characterized by an easily navigable lobby, clean and fluid graphics, good sound effects, and other top quality effects. So there’s no doubt that RTG is provides a high quality gaming platform.
However, being solely powered by RTG, Royal Aces Casino is able to offer players only features of RTG. Software providers differentiate their platforms, so each gaming software is unique in some way. Unfortunately, if you’ll want to experience the features of a gaming software other than RTG, Royal Aces Casino cannot serve you.
Royal Ace Casino allows members play online casino games on any device – desktop or mobile devices. In fact, there are some online casinos of the Ace Revenue Group that are not compatible with mobile devices; and if you try accessing them using a mobile device, you’ll be redirected to Royal Ace Casino. One such casino is Slot Madness Casino.
That Royal Ace Casino is both a desktop and mobile casino means that players do not have to go to their computers before they can play games. Rather, they can play games from anywhere and at anytime using mobile devices. This convenience is possible with mobile devices because of their portability. For example, you can have your smart phone with you (and will be able to operate it) whether you are reclining at home or waiting on a queue. With Royal Ace Casino being mobile-friendly; anywhere and anytime you can operate your mobile device you’ll be able to enjoy the royal online casino experience that it promises.
Royal Ace Casino is also available as a download casino and as an Instant Play casino. The former is a mode of play that requires players to download and install the casino app; after which they can get access to the full suite of games right from their device. The latter is a mode of play that does not require downloading casino software. Players only need to reach the casino using a web browser in their device, and they can start playing games online directly. While the Instant Play mode does not give access to the full game list, it offers the flexibility of playing from different devices. Since casino software is not installed on a particular device; you gaming must not be from any particular device.
The freedom of playing online casino games via download or Instant Play on PCs or mobile is a positive in its game offering.
Casino games are the source of casino entertainment. Thus, for superb entertainment, an online casino should provide a wide range of games. In this regards, Royal Ace Casino promises excellent games that fits royalty.
It offers 150+ online casino games. There’s no doubt that this is a relatively small collection, as there are casinos with thousands of games in their collection. That said; Royal Ace Casino manages to spread its games to cover every genre of online casino games. The game-types in the lobby are: slots, table games, video poker, and specialty games.
With simple game-play, blasts of thrills, and potential huge payouts, the spinning reels of slot machines are taking over the casino floors. Thus, the ideal online casino will feature a host of slot machines. Thankfully, the bulk of the games of Royal Ace Casino are slots.
The slots number over 120. They come in a range of themes that include: Action/ Adventure, Asian, Cartoon, Classic, Fantasy, History, Music, Ocean, Space, Sports, and more. Thus, you’ll find slot games that match your interest for a super-duper entertaining gaming. Some of the popular slot machines in the house include T Rex II, Gemtopia, Asgard, Cash Bandits 2, Purrfect Pets, Enchanted Garden II, Aztec’s Treasures, The Three Stooges, and more.
One thing we liked was how the games were presented in the lobby. Unlike most online casinos, not only do you find the name of the slot game, you’ll also find the theme. If you hover your cursor over the game, you’ll also get a small feel of the spinning action of the slot. So you can already tell if a particular slot will interest you.
However, it must be said that while the 120+ unique slot titles of Royal Ace Casino will satisfy many slot junkies, it is still a relatively small collection.
A gaming house cannot call itself a casino if it does not provide the table games that started casinos as we know it. Thankfully, Royal Ace Casino provides a number of the table games. However, looking at the lobby, it’s clear to see that the selection is relatively small.
As of writing this review, there were only 13 table games – Blackjack, Suit ‘Em Up Blackjack, Blackjack + Perfect Pairs, European Blackjack, Face Up 21, Super 21, Match Play 21, Baccarat, Let ‘Em Ride, Pai Gow Poker, Pontoon, Tri Card Poker, and Vegas Three Card Rummy.
While the titles in this section include all the card classics; enthusiasts of the table games will be disappointed with the options available. However, slot enthusiasts who only want an occasional go on the table games may find the options satisfactory.
Video Pokers, as the name suggests, are casino games that combine video slots and poker. The combo is specifically to heighten the thrills for both worlds – allowing slot players a say in their gaming outcome, and bringing glitz into ordinary poker plays. That said; the ideal online casino should offer a good range of Video Poker games, Thankfully, Royal Ace Casino offers about 14 Video Poker titles.
These are Aces and Eights, All American Poker, Bonus Deuces Wild, Bonus Poker, Bonus Poker Deluxe, Deuces Wild, Double Bonus Poker, Double Double Bonus Poker, Double Double Jackpot Poker, Double Jackpot Poker, Jacks or Better, Joker Poker, Loose Deuces, and Sevens Wild.
The specialty games are usually games that are neither, Slots, Table Games, nor Video Pokers. The games in this section are usually: Keno, Bingo, and Scratch Cards.
So as to cater to players that are not fans of the regular casino games, Royal Ace Casino offers some specialty games. As of writing, 7 games were housed in the section; these were: Fish Catch, Banana Jones, Treasure Tree, Keno, European Roulette, American Roulette, and Craps.
Just as with the table games and video pokers, the options are few. In fact, there are actually 4 specialty games – the one Keno, and three Scratch cards (Fish Catch, Banana Jones, and Treasure Tree). European Roulette, American Roulette and Craps are games you’ll normally find in the “table games” section of online casinos.
All visitors to casino dream of large payouts. Thus, the ideal online casino should have a lot of games capable of dishing large payouts. These are the jackpot games (especially the progressive jackpots). The progressives receive a part of every bet on the game; so the amount to be won grows every time the game is played until the jackpot is won.
Thankfully, Royal Ace Casino has a lot of jackpot games. Being powered by RTG tells you as much, because RTG is famous for their Reel Series, which are simply slots that incorporates many progressives. As of writing, Royal Ace Casino featured about 80 jackpot games. These included: 777, Aztec’s Treasure, Cash Bandits, Pirate of Isle, Dream Run, Sevens and Stripes, Enchanted Garden, Aladdin’s Wishes, Hillbillies, and Achilles.
However, we were disappointed with the absence of the million dollar progressive jackpots. The richest jackpots in the house (as of writing) were: Sevens and Stripes – $56,476.23; Rudolph’s Revenge – $64,373.51; and Food Fight – $40,142.30.
Are there Live Dealer Games?
No, Royal Ace Casino has not incorporated Live Dealer Games. Live Dealer Games put you in a real-life casino without having to move an inch from wherever you are. The games are operated in a brick and mortar casino by professional human dealers; and with the help of video streaming technology, players get the live action, together with an interface that allows them to join in and interact with the live dealer.
Thus, instead of simply playing virtual games, players take part in real casino action happening many miles away in a real casino. While playing online casino games, this is the closest you’ll get to being live in a real casino and getting the real casino experience. As a result, casinos that promise the Vegas experience offer live dealer games. Unfortunately, Royal Ace Casino does not have Live Dealer Games.
Must you pay to Play?
No, Royal Ace Casino features the “Practice” mode. If you hover your mouse over the featured games, you’ll have two options – real money play, and practice play. The real money play means you’ll be wagering with real money; while the practice play means you’ll be wagering with practice money.
The difference is that, with the practice, play is for fun only. Any wins will increase your practice money account, but these cannot be withdrawn; while losses do not affect your real financial position. Thus, it is a risk-free mode where you experience the thrills of gambling without the fear of losing real money. Practice play is invaluable if you need to understand a game before proceeding to bet on it.
Game Offering – Rating, Summary, Pros and Cons
Rating: 6/ 10
Summary: Quality games; great gaming freedom; but relatively small collection and limited options (especially the table games, video pokers, and specialty games).
Pros and Cons:
|√||Quality games supplied by RTG||X||Does not give a variety of software experience|
|√||Mobile gaming is supported to allow playing games from anywhere and at anytime||X||Game collection is relatively small (150+ games)|
|√||Instant Play mode is available to allow in-browser game-play from different devices||X||Options of table games, video pokers, and specialty games are few|
|√||Has numerous jackpot games||X||Live Dealer Games are not provided|
|√||Allow risk-free game play (via practice mode)|
Players highly rate online casinos that offer lots of bonuses with which players can extend their playtime. This part of this review examines whether Royal Ace Casino is a rewarding online casino that has good bonus offers for players.
The promotions page of announces that the casino offers the regular welcome bonus for new players, reload bonuses for existing players, as well as a loyalty program.
Royal Ace Casino welcomes new players with a relatively attractive welcome bonus. In its words: “we’re rolling out the red carpet with a $4,000 welcome bonus”. The bonus is a 200% royal bonus; which means that your first deposit will be matched 200% up to $4,000.
One thing we love about the offer is its match percentage. Being a 200% match bonus, you get good bang for your buck. Thus, if you deposit $50, you’ll get a $100 bonus; and you’ll have $150 to play with. It also means that to max out the bonus (that is, to get the full $4,000 bonus), you’ll need a deposit of only $2,000.
Royal Ace Casino does not end the freebies with its welcome bonus. To ensure that existing players partake, it offers reload bonuses which allow every player claim a bonus whenever a deposit is made. As of writing, some of the reload bonuses included:
- 250% No Rules Bonus – This offer rewards players with a 250% bonus on deposits of $49 and above made on Wednesdays. It can be used for game-play on Slots, Keno, and table games. As the name suggests, it does not come with such conditions as play-through requirements or maximum cash-out amounts.
- Game of the Week Bonus – This offer rewards players with 250% bonus + 50 free spins on the designated game of the week. In the week of writing, it was the Scuba Fishing slot. The offer comes without maximum cash-out requirement.
Like any online casino serious about rewarding players, Royal Ace Casino has a loyalty program where players can earn points towards free bets every time they play. That is, players earn Loyalty Points for every real money wager made; and after accumulating enough points, these can be converted to bonus money.
The program has 5 Status Levels. Players are started at level 1; and as they earn points in the house, they progress up the levels. Each level has its own set of unique benefits; and as you’ll expect, each level offers better benefits than the level below it. For example, in Level 1, you earn 1 comp point for every $10 wagered; in Level 2, you earn 1 comp point for every $7.50 wagered; in Level 3 and Level 4, you earn 1 comp point for every $5 wagered; and in Level 5, you earn 1 comp point for every $2 wagered.
Apart from “improved points earning rate”, there are other VIP perks. These include access to exclusive VIP member bonuses, and promotions, monthly insurance paid at the start of every month, and specialized gifts on special days.
Casino bonuses are usually subject to conditions; and these conditions can take the shine off bonuses. Thus, before claiming bonuses, it’s important to know what conditions apply. Some important conditions of Royal Ace Casino to not are:
This is the minimum amount that must be wagered (after redeeming a bonus) before withdrawals will be allowed from the account. In Royal Ace Casino all bonuses (except otherwise stated) must be wagered at least 30 times for Slots, Keno, Scratch Cards and, Bingo; and at least 60 times for Table Games and Video Poker.
However, Royal Ace Casino determines its play-through requirement using the sum of deposit and bonus. Thus, if you deposit $50 and get a $100 welcome bonus, before you’ll be allowed withdrawals, you must wager a minimum of $4,500 (which is 30 x ($50 + $100)). However, that is if you’ll be exclusively playing Slots, Keno, Scratch Cards and, Bingo. If you’ll exclusively play Table Games and Video Pokers, before being allowed withdrawals, you must wager a minimum of $9,000 (which is 60 x (50 + $100)).
Players generally want wagering requirements to be as low as possible, so that they’ll not have to wager too much before they can make withdrawals. However, the “30 x (D+B)” wagering requirement of Royal Ace Casino is relatively high.
However, wagering on games like Roulettes, Craps, Baccarat, Pai Gow Poker, and Pontoon 21 does not count when playing with bonuses. Playing these games when a bonus is active can lead to all winnings being voided. This is really disappointing because in many online casinos, these games are not forbidden when using bonuses.
Withdrawal Caps related to using bonuses
Royal Ace Casino has a lot of withdrawal caps associated with bonus use. This means that even after managing to meet its relatively high wagering requirement, you may be denied withdrawal of all your balance.
- Welcome bonus withdrawal cap – The welcome bonus is subject to a 10x maximum cash-out requirement. In our example above; after a $50 deposit, you’ll have to $4,500 on slots to be allowed withdrawals. However, the maximum amount that you’ll be able to withdraw is $500 (which is 10 x $50); and the remaining balance will be forfeited. We are not fans of any casino with withdrawal caps on winnings obtained using deposit bonuses.
- Non-cashable bonuses – All bonuses of Royal Ace Casino (unless specifically states otherwise) are considered non-cashable and will be removed from the amount of the withdrawal request. In our example above of depositing $50 and claiming a $100 bonus; if after meeting play-through requirement you have a $300 balance and withdraw it, you’ll receive a payment of $200 (which is $300 – $100). This means that if the withdrawal request is less than the bonus amount, the request will be denied. You’ll find some players’ complaints that the payment received was less than the requested amount. The explanation is simply that because bonuses are non-cashable, the bonus amount was removed from withdrawal request.
- Special Withdrawal Cap – Withdrawal request must exceed the sum of the deposit amount and the bonus amount. In our example above of depositing $50 and claiming a $100 welcome bonus, the withdrawal request must exceed $150. If you attempt withdrawing $150 or less, the request will be denied and the money returned to your casino account. You’ll find some players’ complaints that withdrawals are denied. One explanation is that the withdrawal request was not more than the sum of the deposited amount and the bonus redeemed.
Promotions – Rating, Summary, Pros and Cons
Rating: 6/ 10
Summary: Has relatively attractive bonuses – the welcome bonus is a 200% matching of first deposit up to $4,000, and there are other attractive reload bonuses. However, the applicable conditions take shine off the bonuses. Wagering requirement is relatively high; and there are some unfriendly withdrawal caps on winnings obtained from using bonuses.
Pros and Cons:
|√||Has an attractive welcome bonus that is 200% matching of first deposit up to $4000||X||Wagering requirement is relatively high|
|√||Offers a number of reload bonuses||X||Welcome bonus is subject to a 10x max cash-out amount|
|√||Has a loyalty program where players can earn point for every bet towards getting bonus||X||Bonuses are non-cashable|
|X||Withdrawal request must exceed sum of bonus and deposit amount|
Players highly rate online casinos that offer top services especially with regards to deposits and withdrawals. This part of the review examines whether Royal Ace Casino provides easy and fast deposits and withdrawals.
To play real money casino games and have the chance to win real casino prizes, you’ll need to pay in money into your casino account. Thus, you’ll need to give attention to: the deposit options available, the deposit limits allowed, the applicable deposit processing time.
You’ll want to find many banking options so as to choose what works best for you. In this regards, Royal Ace Casino says it supports all the major credit cards (Visa, Mastercard, and Discover Card), as well as Neteller, and Bitcoin. If you contact customer service, you’ll also be able to fund your account using cash transfer options.
While we like that the deposit options supported includes credit cards, e-wallets and even the digital currency (bitcoin), it is not difficult to see that the options are few.
Online casinos limit how much players can pay in; but you’ll want friendly limits – minimum limits that are as low as possible and maximum limits that are as high as possible.
Unfortunately, the deposit limits of Royal Ace Casino are relatively unfriendly. No matter the deposit option selected, the minimum amount you can pay into your Royal Ace Casino account is $50. This is relatively high; so you’ll need relatively deep if you are to make deposits and play in Royal Ace Casino. To put this in perspective, even casinos that allow deposits of $20 are regarded as having minimum deposit that is a tad high.
At the other end, the maximum amount you can pay in depends on the deposit amount. It ranges from $1,000 – $5,000. However, so as to be able to deposit more than $1,000, you’ll have to contact customer support.
Deposit Processing Time
When making deposits, you’ll want transactions promptly processed so that you can have deposited funds in your account for playing as fast as possible. Thankfully, in most cases, Royal Ace Casino processes deposits instantly. It is only with Cash Transfer that the transaction will take up to 20 minutes to clear and be reflected in the player’s account.
Many players play casino games, not just for the entertainment, but to boost their payroll. Thus, if winnings are obtained, players will want to withdraw this from their casino accounts to their bank accounts. With respect to withdrawals, you’ll need to give attention to: withdrawal options available, withdrawal limits, and payout speed.
The ideal online casino will support banking options that you can conveniently use for withdrawals. In this regards, Royal Ace Casino says its standard withdrawal options are: Bank Wire, Bank Checks, and Cash Transfer. It adds that additional options may be used as they become available, such as Neteller. For the crypto fans, you can also request payment via bitcoin. The supported withdrawal options manage to cover different payment types, but they are still relatively few.
There are also limits on how much can be withdrawn from the casino. Also, you’ll want friendly limits. That is, minimum withdrawal limits should be as low as possible so that you’ll not have to build a large balance before you can request payment; and maximum withdrawal limit should be as high as possible so that it’ll not take too many withdrawal transactions to completely withdraw a large balance.
Unfortunately, the withdrawal limits of Royal Ace Casino are relatively unfriendly. For example, no matter the withdrawal option selected, the minimum that can be withdrawn from Royal Ace Casino is $100. This is a relatively high amount. To put this in perspective, even online casinos that allow withdrawals of $50 are regarded as having minimum withdrawal amount that is a tad high.
At the other end, the maximum withdrawal amount is $2,500 per week. This is also relatively low; meaning it’ll take some while to completely withdraw a large balance. For example, imagine having to withdraw a 6-figure balance at the rate of $2,500 per week; it’ll easily take many months to get all your money.
The most critical aspect of banking is payout; as players generally do not like casinos that drag when it’s time to get paid. That said; the ideal online casino should feature fast payouts.
Unfortunately, Royal Ace Casino has a very bad reputation in this regards. Though saying that it “prides itself on providing prompt payouts”; it adds that withdrawal requests are reviewed within 3 business days, and that payment will be made within 10 – 14 business days after approval. However, while this is already relatively long, the customers’ reviews in independent platforms suggest that Royal Ace Casino even take longer to pay.
Banking – Rating, Summary, Pros and Cons
Rating: 4/ 10
Summary: Though the banking options will satisfy many players, they are relatively few. Banking limits are unfriendly; and payout speed is very slow.
Pros and Cons:
|√||Banking options include credit cards, e-wallets, and bitcoin||X||Supported options for deposits and withdrawals are relatively few|
|√||Deposit are mostly processed instantly||X||Minimum deposit amount ($50) is relatively high, so depositing requires relatively deep pockets|
|X||Minimum withdrawal amount ($100) is relatively high, so withdrawing requires having a large win balance|
|X||Maximum withdrawal amount ($2,500 per week) is low, so it’ll take long to completely withdraw a large balance|
|X||It takes very long to receive payment when withdrawals are made|
Customer Support Service
Players highly rate online casinos with top services that include effective customer support service. This part of the review examines whether Royal Ace Casino provides responsive and helpful support.
The “contact” page of the website of Royal Ace Casino shows that the casino provides assistance via self-help resource and contact-help channels. The self-help resource is an FAQ section, where answers are given to some questions. However, in our opinion, the FAQ section is not detailed. Its three parts are: General Questions, Deposit Questions, and Payouts Questions.
For contact-support, Royal Aces Casino supports an email service, Live Chat service, and a telephone service. The email address to send support submissions is email@example.com, and the telephone number to call is 1-888-402-2065. A link to the Live Chat can be found in the “contact” page of the website. However, only members who have created accounts with Royal Ace Casino can use the Live Chat; because you’ll need to log in to use the service.
The support service is available round the clock. So you can reach out with your questions and/ or issues at anytime of the day, and on any day of the week. However, while having a 24/ 7 support service that can be reached in different ways is commendable, an even more important consideration is the response received. Unfortunately, Royal Ace Casino is not highly rated in this regards. In the independent customers’ review platforms, there are too many customers complaining: of waiting for too long for emails to be answered; of no one answering their calls; and of feedback not being very helpful.
Customer Support Service – Rating, Summary, Pros and Cons
Rating: 5/ 10
Summary: Provides an FAQ for self-help but this is inadequate as it is not detailed. Provides 24/ 7 contact-help via email, live chat, and telephone; but there are too many complains of delayed responses and unhelpful feedback.
Pros and Cons:
|√||Provides an FAQ for self help||X||FAQ is not detailed|
|√||For contact support, Email, Live Chat, and telephone services are provided||X||Too many complaints of delayed responses to emails|
|√||Support service is available 24/ 7||X||Too many reports of unhelpful responses|
Royal Ace Casino comes with a “royalty” theme with which it promised excellent casino offerings. However, we found it wanting on almost every front.
Quality games are provided; and with mobile gaming and Instant Play mode supported, you’ll have the freedom of playing on the go and using any device. However, with only 150+ games available, the collection is relatively small; and if you’re not a slot fan, you’ll be disappointed with the options available.
Also, the Royal Ace Casino has a relatively attractive welcome bonus, a slew of attractive reload bonuses, and a loyalty program. However, these bonuses are subject to impossible conditions.
Also, while the supported banking options will satisfy players, they are relatively few. Worse still, minimum deposit limit is a high $50, so you’ll need relatively deep pockets to make a deposit. Also, minimum withdrawal limit is a high $100, so you’ll stay longer building the large balance before you can request payment. Worse still, withdrawing a large balance will take long because maximum withdrawal is capped at $2,500 per week. Worst still, payment speed is very very very slow.
That said; especially because Royal Ace Casino is GLI certified, and is officially licensed by Costa Rica, we still think it is a legit online casino (albeit one that is plagued with issues, especially payment issues).