Yes, Box24 Casino is legit. It is not a scam because they are owned and controlled by a reputable company, Deckmedi Inc. And all its winners are paid without a problem.
However, there are other very important things about Box24 that you must know below before decide to play its casinos.
Online casinos usually come with names that speak volumes in terms of their entertainment value or rewards value. Those projecting their entertainment value will have names that include words like Vegas, reel, slots, fun, etc; and those projecting the value of their rewards will have words that include words like riches, winner, etc. That said; in terms of the weight of its name, Box24 Casino may come out as uninspiring.
However, a deeper examination will reveal that Box24 uses a gift-box theme. Thus, it comes promising all the excitement that comes with receiving and opening a gift box. The big question is whether this is just some clever branding, or whether Box24 Casino is really a special gift of an online casino having top games and another casino offering for the top casino gaming experience.
That is, does Box24 Casino have a variety of high-quality games that’ll serve top-notch casino gaming entertainment to different categories of gamers? Does it offer attractive bonuses that’ll make it a very rewarding online casino? Does it provide top services that we’ll expect of the ideal online casino (such as fair casino conditions and limits, easy and fast deposits and withdrawals, effective customer support, etc)? In the first place, is it a legit online casino? That is, can players have winnings; and when players withdraw winnings, will they receive payments?
This review will provide a very objective examination of Box24 Casino in order to provide the information that will help you answer these questions and more.
Box24 Casino – General Information
Highs and Lows
| ↑ | Offers a very attractive and easy-to-use website (www.box24casino.com) |
| ↑ | Operated by the reputable DeckMedia N.V Casinos |
| ↑ | It is very different from its sister sites |
| ↑ | Licensed fair by Gaming Labs |
| ↑ | Has a relatively long operating record of over a decade |
| ↑ | Payment proofs can be found – both in the website and in independent sources |
| ↑ | It is a safe online casino that uses the industry-standard 128 bit SSL encryption |
| ↓ | Its gaming license from the Government of Curacao is weak in terms of player protection |
This part of the review gives the background information of Box24 Casino. It’ll examine the casinos’ operator, licensing, and certification information, and conclude by answering the heavy “legit question”.
About the Website
You can visit Box24 Casino here: www.boxcasino.com. The casino website comes with inviting graphics and a cool colour scheme. Box24 Casino also uses an appealing theme. Boxes have a close connection to gifts, and gifts conjure special feelings Thus, Box24 Casino can only be advertising as that online gaming destination that’ll give a lot of special feelings.
About the Operator
Box24 Casino is operated by DeckMedia N.V. Casinos. DeckMedia is a reputable operator of online casinos. It operates some of the best US-friendly casinos in the industry. Some of these other online casinos operated by DeckMedia are: Black Diamond Casino, Sloto Cash Casino, Spartan Slots Casino, Desert Nights Casino, Red Stag Casino, and more.
DeckMedia is rated one of the best casino operators in the business because its casinos are powered by different software. Unlike many operators whose casinos are skins of one another, DeckMedia casinos are different. So even if you’ve used any of the sister sites of Box24 Casino, you can be sure to have a different experience when you visit Box24 Casino. However, remember that though the children of human parents are largely different, there are often identical twins. Thus, while casinos of DeckMedia are largely different, you’ll find one or two that are very close. For example, Box24 Casino is very similar to Black Diamond Casino.
Certification Information
Box24 Casino, like other casinos of the DeckMedia Group, is certified by Gaming Labs. This is a fair gaming certification, which gives confidence that gaming results in the casino are random. The certification follows the industry standard of running and analyzing a great number of game rounds.
That the games results of Box24 Casino are found to be random means that the casino is not rigged, so every player can have winnings.
Licensing Information
Box24 Casino is licensed by the Curacao Gaming Commission. It is a big deal that an online casino is licensed because a gaming license at least means that the casino meets certain requirements. Licensing jurisdictions sets standards which its applicants must meet; and before issuing out its license, it’ll ensure that the applying casino meets such standards. Thus, that Box24 Casino is licensed by the Curacao Gaming Commission means that the online casino meets the gaming standards of the commission.
Gaming licenses from reputable licensing Authorities usually mean more. This is because licensed casinos are regulated by the licensing jurisdiction. The highly regarded jurisdictions have powers to force the casinos to operate fairly and pay members; as such, they provide high level of player protection.
However, the Curacao Gaming Commission is very operator-friendly – licensing requirements are less stringent, and regulation is lax. This means operators can easily obtain the license and will have an easy virtually un-supervised ride. Thus, the Curacao eGaming is weak in terms of player protection.
However, that Box24 Casino has the “weak” Curacao eGaming license does not mean it is a scam. The Curacao is a safe and legit place to set up a casino. However, while gaming licenses usually confers legitimacy on an online casino, because the Curacao license is “weak”, it does not automatically confer legitimacy on Box24 Casino. The casino has to show that it is legit via its operating record.
Operating Record
Box24 Casino was launched in 2009. This means that it has been around for 11 years. An online casino that has been alive for over a decade must be legit. Box24 Casino is not only an old-timer; it has a record of creating and paying winners.
You’ll find a winners page in its website, where information of winners is posted (winners’ initials, amount won, games played, etc). You can also find such testimonials in independent review platforms; many times they come with payment proofs.
Is Box24 Casino legit?
One of the first questions that many players will ask is “Is Box24 Casino legit?” This is very understandable because there are many scam services on the internet, and someone who does not determine the legit from the scams could fall prey and be ripped off.
To the question of whether Box24 Casino is legit, our one-worded answer is “YES”. Box24 Casino is very legit; and from the discussion above, you’ll find that our position is informed by the following:
- Operator – DeckMedia Casino is a very legit and reputable casino operator that operates a host of other legit online casinos. It’s difficult to see a scam online casino coming off an operator as reputable as DeckMedia.
- Licensing – Gaming Labs International is an accredited and one of the best casino testing facilities. It’s difficult to see a scam online casino endorsed by this famous casino auditor and certifier.
- Operating Record – A decade is an eternity in the gaming world. It is difficult to see a scam online casino ripping off people for over a decade. Also, scam casinos do not pay, so it’s difficult to see a scam casino featuring payment proofs.
Is Box24 Casino safe?
In using an online casino, you’ll have to share sensitive information. For example, registration, deposits, and getting paid will need a ton of personal data, and transaction information (such as credit card details). If such data fall into the wrong hands you can be ripped off. Thus, you’ll want an online casino that can effectively protect whatever data you share with it.
Thankfully, we can also confidently say that Box24 Casino is a safe online casino. This is because it uses the industry-standard digital security measure – SSL technology. The 128 bit SSL digital encryption, which Box24 Casino uses, is the same high data security protocol used by the top financial institution. Thus, there is the confidence that data shared with Box24 Casino will not fall into the hands of unauthorized third parties.
Casino Games
Highs and Lows
| ↑ | Top quality games are guaranteed, as it is powered by top game studios like Pragmatic Play, Betsoft, Rival Gaming, Parlay Entertainment, Octopus Gaming, and Visionary iGaming. |
| ↑ | Offers a variety of experience due to being a multi-platform powered online casino |
| ↑ | Offers a wide variety of games which includes slots, table games, video pokers, and specialty games |
| ↑ | Offers Live Dealer games |
| ↑ | Offers a number of progressive jackpot games |
| ↑ | Gaming flexibility is provided as Instant-Play and Download modes of play are supported |
| ↑ | Mobile gaming is supported |
| ↓ | Games number is only 250+ which is relatively small |
| ↓ | The collection of table games is weak |
A casino is primarily a gaming house, so a review of a casino’s offering should start with its games offering. This part of the review examines everything about the games offering of Box24 Casino, covering its software provider, its games selection, and everything in between.
Software Providers
An online casino is powered by software. Thus, when we talk about the quality of an online casino, we are only talking about the quality of its software. Graphics, animations, sound effect, and other quality effect are elements of casino software. Thus, the ideal online casino should be powered by top quality software boasting of excellent quality effects like sharp graphics, smooth game-play, and more.
Thankfully, Box24 Casino does very well in this regards. It is powered by some of the most illustrious names among casino games developers. These include Pragmatic Play, Betsoft, Rival Gaming, Parlay Entertainment, Octopus Gaming, and Visionary iGaming.
The different software featured in Box24 Casino ensures that the online casino provides top quality gaming. However, the multiplicity of platforms gives more. It gives a variety of software experiences that is lacking in any casino powered by a single platform.
Software providers are not equal; so are their platforms. For example; Betsoft is famous for 3D slots, Rival Gaming is famous for their interactive slot series (i-slots), while Pragmatic Play is famous for thematic excellence. So in an online casino that features these different software providers, players can enjoy a variety of experiences (which includes the best of 3D cinematic slots, the most engaging of interactive slots, top notch themes, and more).
Games Selection
Casino players have different gaming preferences. So the ideal online casino should not only provide high quality and entertaining games; it should also provide a range of games so as to cater to the different players.
Box24 Casino does relatively well in this regards. Firstly, Box24 Casino provides about 250 online casino games. No doubt, this is relatively low. With Box24 Casino drawing games from many developers, we expected the number of games to be more. More so, there are many online casinos out there with 500+ games. However, 250 games should satisfy many players. There’s no point having many games that are fairly identical.
Also, Box24 Casino aces it in terms of games variety. The 250+ games of the casino cover every category of online casino games including slots, table games, video pokers, and specialty games.
- Slots
The simplicity of game-play, the potential high payouts, and the brilliance of the spinning reels work together to hook players. If you’re so hooked, we understand. Thankfully, Box24 Casino also understands; and it has everything to satisfy even the pickiest of slot junkies. Over one-third of the games in Box24 Casino are the spinning reels of slot machines. You’ll find everything from the old school (3 reel slot machines) to the new (5 reel video slots). There are even the “advanced”, such as 3D cinematic slots and addictive i-slots.
The slots machines are provided in different themes to suite the different taste of online casino players. Do you like animals and the wild life; do you like adventures; do you like sci-fi and futuristic ideas; do you like movies and will want a date with movie characters? Whatever you like, you’ll find a slot theme created with you in mind.
Some of the slot titles you’ll find in Box24 Casino are: Witches Cauldron, Heist, Crazy Jungle, 7th Heaven, Arabian Tales, Black Gold, Sugar Rush Summer Time, Gladiator, Mamma Mia, Fruit Zen, Fruit Slot, Wild Sevens, Pinocchio, 2 Million B.C, Jekyll and Mr. Hyde, Boomanji, Transylvania, Lucky Fishing, Great Reef, At the Copa, House of Fun, and more.
- Table Games
The traditional casino games remain appealing, so the ideal online casino should also look backward and offer a variety of the classic table games. Thankfully, Box24 Casino has a selection of classic table games. For fans of Blackjacks; the available variations of the game of 21 are Double Exposure Blackjack, Royale Blackjack, Super 7 Blackjack, Single Deck Blackjack, and Multi-Hand Blackjack. It’s clear already that this is not a great selection. For other card games, Casino war is available; fans of Baccarat will find the famous Chinese card game in the “other games” category; while fans of table pokers will be disappointed with the lack of options.
For fans of the dice, Craps and available; while fans of the French Classic will find many variants such as Crystal Roulette, Roulette Titanium, Electronic Roulette, and Swipe Roulette.
- Video Pokers
Video Pokers bring together everything good about video slots and poker. These hybrid games have never disappointed in terms of thrills and payouts. The ideal online casino should provide these beauties; and Box24 Casino does not disappoint in this regards. It holds a range of video pokers, including some of the best titles around like Jacks or Better, Joker Poker, Deuces and Joker, and Deuces Wild.
- Specialty Games
Casino games are usually more than the regulars – slots, table games, and video pokers. Every other casino game fall into the “specialty games” category; so this can be a large section. Box24 Casino has a “specialty games” section to cater to players that want something out of the regular games. However, the specialty games section is not as wide. Featured games include: Keno, Weed Whacker, and Scratch cards (like Tiki Treasure, Cast for Cash, Pirate’s Pillage, Penguin Payday, Beach Bums).
Are there Live Games?
Live games bring online casino players to the floors of real land-based casinos, allowing them to play casino games with other real humans. This social interaction is lacking in the other online casino games. Thus, to get that real casino feeling, Live Casino games should be provided.
Not all online casinos incorporate Live Dealer games. Thankfully, Box24 Casino has live casino games. The Live games are powered by Visionary iGaming. You’ll find Live American Blackjack, Live Roulette, and Live Baccarat. Granted, the Live Dealer games available are few. But you won’t find live dealer games in many slot-focused casinos, so it’s a big plus that live dealer games are available at all.
What about huge wins?
Players who visit casinos want to win cash prizes, especially the news-worthy, life-changing wins. Casino games that can give such wins are progressive jackpot games. These are networked games with a jackpot that receives a contribution whenever the game is played, such that the amount to be won continuously increases. That said; the ideal online casino should provide many progressive jackpot games.
Box24 Casino does relatively well in this regards. It has numerous progressives, which fall into two categories – mini jackpots and mega jackpots. The mini jackpots feature 4 – 5 figure sums; some of the titles are The Glam Life, Treasure Room, Good Girl, and more. The mega jackpots feature 6 and 7 figure sums; some of the titles are At the Copa, Greedy Goblins, Bad Girl, Diablo 13, Sweet Surprise, and more.
Mode of Play
You don’t have to download the casino software to play its games. This is because it supports the two popular modes of play – Instant Play and Download.
The former does not require download. It is an in-browser play, where you simply load the casino games and play from your web browsers. It is best for persons that cannot download (such as users of Mac devices) or that do not want to download (such as those that don’t want a casino application in their device). The main advantage of the Instant-Play mode of play is that you are not restricted to playing games from a particular device. With your username and password, you can log in with any device and access the casino. However, not all the featured games will be available. On the other hand, the download mode of play gives you access to all games, but you can only play games from the device where the casino software is installed.
With this gift package of an online casino supporting both Instant Play and Download modes of play, its members can choose whatever means best suit them.
Mobile Gaming
Mobile gaming is possible with online casinos that are compatible with mobile devices. Mobile gaming is simply being able to play casino games on the go (from wherever and whenever) using mobile devices. Thankfully, Box24 Casino ticks this box.
It works well on the mobile platforms (Android, iOS, Blackberry, and Windows phones). So wherever and whenever; as long as you can bring out and operate your mobile device (smart phones and tablets), you’ll be able to open this gift package of an online casino for exciting online casino entertainment.
Bonuses and Promotions
Highs and Lows
| ↑ | An attractive welcome bonus includes 25 free spins plus 500% match bonus from the first five deposits |
| ↑ | Daily match bonuses |
| ↑ | Offers good tournaments |
| ↓ | Welcome bonus is vague – no information on how much can be claimed |
| ↓ | The VIP Club is weak |
| ↓ | Wagering requirement is relatively high (Deposit bonuses – 25x deposit + bonus; sign up free money – 75x bonus; other free money – 99x bonus) |
| ↓ | Maximum bet amount when a bonus is active must not exceed $10 |
Everyone like freebies! That is why most retailers give promos. It’s not different in the gaming scenes, as online casinos give freebies in form of bonuses and promotions. This part of the review will examine if Box24 Casino is a rewarding online casino that has attractive bonuses for its members.
Box24Casino actually advertises a ton of bonuses, which includes the regular welcome bonuses and others.
Welcome Bonus
Box24 Casino has a fine welcome bonus for its new players. Upon sign up, you’ll get a no-deposit bonus, which is 25 free spins.
This makes for good reading because you do not have to make any deposit to claim this bonus. Thus, unlike many other online casinos where you have to put in your money before you can enjoy casino gaming; in Box24 Casino, immediately after sign up, you’ll have bonus free spins with which to dive straight into casino gaming, and winning.
Interestingly, after this, the welcome bonus continues. Box24 Casino advertises that the welcome bonus also includes 500% match bonus that cover the first five deposits, with the first of those being a 200% match bonus. Thus, the full welcome bonus is 25 free spins plus 500% match bonus from the first five deposits.
Unfortunately, that is all that could be gotten from the Box24 Casino website about the welcome bonus. The only other information is that the first deposit bonus has a 200 match percentage. That is you’ll get a 200% bonus from your deposit.
It’s clear to see that the welcome bonus is vague. For example, we know that the welcome bonus covers the first five deposits and is worth 500%, but we do not know the match percentages of the second, third, fourth, and fifth deposits. Also, we do not know the maximum limit of each of the bonuses. For example, there’s no way of telling how much can be claimed from each of the first five deposits. Thus, you only know that you’ll have 500% of your first five deposits, but do not know how much you will actually get.
Other Bonuses
Box24 Casino also has a number of other bonuses, so as new members enjoy the welcome bonus, old members can also enjoy freebies of their own. These other bonuses include: daily specials, VIP Club, Tournaments, and more
The Daily Specials are simply match bonuses. These allow members to get a bonus every day of the week; all that is required is a deposit. As can be seen from the table below, how much you can get depends on the day of the week, and the deposit amount.
| Day of the week | Bonus |
| Monday | 25% bonus for deposit of $25 – $49 50% bonus for deposit of $50 – $74 75% bonus for deposit of $75 – $99 150% bonus for deposit of $100 – $199 200% bonus for deposits of $200 and above |
| Tuesday | The first four Monday Bonuses 200% bonus for deposits of $200 – $499 250% bonus for deposits of $500 – $999 300% bonus for deposits of $1,000 and above |
| Wednesday | 75% bonus for deposits of $25 – $49 100% bonus for deposits of $50 – $74 125% bonus for deposits of $75 – $99 200% bonus for deposits of $100 – $199 250% bonus for deposits of $200 – $499 300% bonus for deposits of $500 and above |
| Thursday | The first five Wednesday Bonuses 300% bonus for deposits of $500 – $999 350% bonus for deposits of $1000 and above |
| Friday | The first four Wednesday Bonuses 300% bonus for deposits of $200 and above |
| Saturday | The first three Wednesday Bonuses 150% bonus for deposits of $100 – $199 300% bonus for deposits of $200 – $499 350% bonus for deposits of $500 – $999 400% bonus for deposits of $1,000 and above |
| Sunday | The first four Monday Bonuses 250% bonus for deposits of $200 and above |
It’s clear from the table that high rollers will have reasons to smile in Box24 Casino. This is because, as seen from the table above, the higher the deposit on any given day of the week, the higher the amount of bonus that can be claimed.
Cash-Backs
Another important bonus offering of Box24 Casino is cash-backs. This is an offer that’ll appeal to players that do not like the regular match bonuses. Box24 Casino offers 15% cash back. The cash-back is calculated from burst deposits over a week. That is; every Monday, you’ll get back 15% of your deposits of the previous week (if the deposit goes burst).
VIP Club
Box24 Casino like virtually every online casino in the market runs a VIP Club, which is simply a loyalty program that is designed to reward players who stay in the casino for a relatively long period of time. This is because, as you stay in the casino, you earn loyalty points for every real money game played. The program has 6 membership levels. The amount of points accumulated determines your status, as follows.
| VIP level | Basic | Silver | Gold | Platinum | Titanium | Master |
| Points Required | – | 1,000 points | 5,000 points | 20,000 points | 50,000 points | 150,000 points |
As seen from the table, you need zero points to enter the Basic VIP level, so that is where every new member is entered. Technically, the Basic VIP level does not have any special benefits, but the other levels do, with each higher level having some improved benefits.
| VIP level | Basic | Silver | Gold | Platinum | Titanium | Master |
| Customer Support | √ | √ | √ | √ | √ | √ |
| Birthday Bonus | – | 50 points | 100 points | 200 points | 500 points | Surprise |
| Anniversary Bonus | – | 50 points | 100 points | 200 points | 500 points | Surprise |
| Higher bet limits | √ | √ | ||||
| Dedicated Promotions | √ | √ | √ | |||
| Exclusive tournaments | √ | √ | √ | |||
| Exclusive Events | √ | |||||
| Personal VIP Host | √ |
Looking at the table, you’ll find that Box24 Casino has a VIP program that is identical to that of Black Diamond Casino. In our opinion, this VIP Club benefit is weak. It does not include benefits with which VIP members can get cash or bonus cash on the regular (such as daily or weekly cash bonuses, and instant cash-backs).
Except you have multiple birthdays in a year (which is unlikely), there’s no way to get regular points/ cash from the program. However, you get benefits like higher bet limits, invites to exclusive tournaments, a dedicated VIP Host, and exclusive events. The “exclusive events” is the high point of the VIP program because it gives members once-in-a-lifetime experience.
Tournaments
Box24 Casino also runs a lot of tournaments. These simply call on players to play the featured game within a period. As they play, they earn tourney points, and at the end of the tournament, the player(s) with the most points wins the prize(s).
Thus, because of the competition element that is incorporated, tournaments are many players’ favourite. The number of winners differs per tournament. Some are “winner take all” tournaments where one individual (finishing with the most points) takes home the whole prize. Others have multiple winners; where a number of finishing positions (e.g. first 3, first 10, first 20, etc) share the prize based on a sliding scale. The prize differs per tournament. Many tournaments give cash prizes, but others give exotic gifts and experience-styled trips.
Bonus Conditions
You can’t escape bonus conditions because all casino bonuses come with conditions. However, you’ll want an ideal online casino with fair bonus conditions. This part of the review examines some of the most important conditions that come with bonuses claimed in Box24 Casino. These include Bonus Wagering Requirement,
Bonus Wagering Requirement
When casinos give you bonuses, they don’t want you to withdraw the cash but to play games with it. The bonus wagering requirement ensures this. When you claim any bonus, before you’ll be allowed to make any withdrawal, you must wager up to an amount. That amount is the bonus wagering requirement.
In Box24 Casino, the wagering requirement of all deposit bonuses is 25 times bonus amount + deposit amount. This means that if your first deposit is $100, and you claim the 200% bonus ($200), before you’ll be allowed to make withdrawals, you’ll have to wager $12,500. This is calculated: 25 X ($200 + $100).
Unfortunately, this welcome bonus is relatively high. For example, what comes out as the industry standard is 20 times bonus amount + deposit amount. Thus, if you claim bonuses in Box24 Casino, you’ll have to spend relatively more, before you can clear the bonus and be allowed to withdraw winnings.
Wagering requirement of “free money” differs. The wagering requirement of sign-up free money is 75 times bonus amount, but the wagering requirement of other free money claimed at any other time is 99 times bonus amount.
Contributing Percentages to Wagering
After claiming a casino bonus, the games you play determine how fast you’ll meet wagering requirement. The above illustration of wagering $12,500 to clear a $100 first deposit bonus is only possible when playing games with 100% contribution. If the games played have 50% contribution, you’ll need wagers of $25,000 to clear the $100 bonus. Thus, the ideal online casino should have games with relatively high contributing percentages to wagering.
In this regards, Box24 Casino performs as follows:
| Casino Games | Deposit Bonuses % Contribution | Free Bonuses % Contribution |
| Slots | 100% | 25% |
| Video Pokers | 20% | 5% |
| Roulette, Casino War, Mini-Baccarat, Keno, and Weed Whacker | 10% | 2.5% |
| Blackjacks | 2.5% | 0.625% |
Slots are the games to play if you want to clear bonuses fastest; because only them contribute maximally (100%) to wagering. However, you’ll find that Box24 Casino comes out right for fans of video pokers. This is because these games contribute 20% to wagering in this casino, but in many other online casinos, they contribute far less (about 8%). However, fans of Blackjack do not have it lucky because the famous card games contribute only 2.5% to wagering in Box24 Casino, but in many other casinos, Blackjacks contribute more.
Maximum Bet Amount with Bonuses
When playing with bonuses, the maximum bets you can place is usually knocked down. However, you’ll not want this too low so that meeting wagering requirements will not be overly difficult. Unfortunately, Box24 Casino does not do very well in this regards.
Whenever a bonus is active, players are not allowed to place bets that are over $10. While stepping over the $10 cap is technically possible, it’ll lead to all winnings being voided. $10 maximum bet size is relatively low (especially for high rollers).
Banking
Highs and Lows
| ↑ | Supports a wide range of deposit options which include credit/ debit cards, e-wallets, bank transfer options, and crypto option |
| ↑ | Minimum deposit amount (which is $10), is relatively low |
| ↑ | Deposit transactions are processed instantly |
| ↑ | Supports a range of withdrawal options |
| ↓ | Maximum withdrawal amount (which is $4,000 per week) is relatively low |
| ↓ | Has a relatively long payment processing time (up to 3 working days), which significantly delays payment |
This part of the review of Box24 Casino examines whether the online casino provides fast and hassle-free deposits and withdrawals.
Deposits
Using online casino calls for making deposits. This is because you’ll need to put real money into your casino account in order to play real money games.
First, you’ll want an online casino that supports a lot of deposit options so that you’re more likely to find a convenient option to fund your account. Box24 Casino does relatively well in this regards. The banking page features the following deposit options: Visa, MasterCard, American Express, Bank Transfer, Bank Wire, Easy Debit, Money Transfer, EntroPay, ecoPayz, Neteller, Skrill, and Bitcoin.
With credit cards and web wallets supported, players wherever should have no problem with deposits. It is also impressive that Box24 Casino has moved with the times and supports a crypto option (Bitcoins), especially as the cryptos are easy and fast online payment options. There’s even an exclusive Bitcoin offer.
Secondly, you’ll want an online casino with fair deposit limits. Casinos usually limit how much players can deposit. You’ll want the minimum deposit amount to be as low as possible. Box24 Casino does well in this regards. Its minimum deposit amount is only $10. Thus, even with low budgets, players can still afford to make deposits and enjoy casino gaming.
Thirdly, you’ll want an online casino with fast processing of deposits. Deposits need t be processed and the funds moved to players’ accounts before they can use such funds for gaming. Box24 Casino does well in this regards. Deposit transactions are instantly processed. So you can play with deposited funds immediately following the deposit transaction.
Withdrawals
Everyone will want withdrawals when using an online casino. Thus, every legit online casino should feature withdrawals.
First, you’ll want an online casino that supports a wide range of withdrawal options, so that you’re more likely to find a convenient option to withdraw your winnings. Box24 Casino does relatively well in this regards. The withdrawal options that its banking page features are: Neteller, Skrill, EcoPayz, Bank Wire, E-Check, and Paper Check.
Secondly, you’ll want an online casino that has fair withdrawal limits. Just as it is with deposits, casinos also limit how much can be withdrawn. You’ll want minimum withdrawal limit to be as low as possible, so that you’ll not have to build a large win before you can make withdrawals. Also, you’ll want maximum withdrawal amount to be as high as possible, so that withdrawing large balance will not be frustrating.
Box24Casino does relatively well in the former, but not so well in the latter. Its minimum withdrawal amount is $50. This is a relatively low amount; so many players will find that it very attainable. The maximum withdrawal amount is $4,000 per week. Unfortunately, this is not a very high maximum withdrawal amount. You’ll be able to completely withdraw your balance, but it’ll take many $4,000 withdrawals. For example, withdrawing any 6 figure win will take upward of 25 individual withdrawal transactions, which will easily take more than 7 months.
Thirdly, you’ll want an online casino that features fast payouts. An online casino that pays is legit, but no one will be fine with payment that comes very late. Unfortunately, Box24 Casino does not come out with lightning speed in this regards.
It advertises that players should allow up to three days for processing of withdrawals. Thus, you cannot get super-fast payouts (like same-day payments or next-day payment). Also, after the “up to 3 days” processing; when payments are finally sent out, it’ll take up to 7 working days to be received, depending on the payment method used.
Customer Support Service
Highs and Lows
| ↑ | Provides assistance via FAQ, email (support@box24casino.com), and Live Chat |
| ↑ | Support service is available 24/ 7 (24 hours a day, 7 days a week) |
| ↑ | Response time is very fast (always within 24 hours) |
| ↓ | The FAQ is not detailed |
| ↓ | Telephone support is not available |
| ↓ | You’ll have to have an active account to use the Live Chat feature |
A review of an online casino is not complete without looking at its contact information. Make no mistake; issues are inevitable. So there’ll always be players that will need assistance. If you happen to be one of them, you won’t want a support service that’ll shut its eyes and ears to your questions, complaints, etc. Thus, the ideal online casino should have effective support service. This review of the “customer support service” of Box24 Casino will examine the support options provided and the response time.
Support Options
If you consider yourself resourceful, the first place to go if you have questions is the FAQ section of the website. The FAQ is loaded with short answers to many questions that users have asked in the past. The FAQ covers topics that include registration, casino games, and banking. However, in our opinion, the FAQ is not very detailed. While the answers given are very helpful and does justice to the questions treated, we found that only few questions are treated per topics.
To directly contact the casino for assistance, it provides email service and a Live Chat service. To use the email simply send your emails to the email address: support@box24casino.com. To use the Live Chat, find the link in the “Help” page of the website.
True, the Live Chat also gives instant feedback, but it was disappointing to find that telephone service is not supported. Many persons seeking assistance from online services will prefer to talk directly with someone over the phone.
Availability/ Service Hours
One impressive thing is that the support service of Box24 Casino is available round the clock. Thus, it doesn’t matter what time of the day or day of the week that you need assistance; the support service of Box24 Casino has no downtime; you can reach out for help at any time. However, to use the Live Chat feature, you’ll need to have an active account. This means that if you simply want to investigate the online casino before signing up, you’ll be unable to do so via Live Chat.
Response Time
Another important consideration is the response time. It won’t make sense that an online casino provides all the contact channels in the world but will not respond quickly when contacted. The ideal online casino should feature a quick response to support submissions. Thankfully, Box24 Casino ticks this box.
It answers all email support submissions within 24 hours. Many times, you’ll even receive response to your emails within a few hours. Connection to an agent when using the Live Chat feature is also impressive. You’ll not have to wait on queues for long periods. In only a few minutes at most, you’ll be connected to an agent, after which feedback is instant.
The effectiveness of the response is also largely fine. Know that this is subjective. Many players review show that they were satisfied with the support received. However, there were a few reviews that opine that “Support” could be more helpful.
Conclusion
With an 11 year operating record of making and paying winners, there’s no doubt that this Gaming Labs certified online casino operated by DeckMedia Group is legit. You can have winning hands, and it will pay you. Also, it uses industry-standard security protocols, so it is a safe online casino where your sensitive data are well protected.
The casino ticks the entertainment box. First, it gives you gaming freedom via Instant Play, Download casino, and Mobile casino. It is a slot-focused casino, and using some of the best slot developers in the business (like Betsoft, Rival Gaming, Pragmatic Play, and more), it provides about 150 high-quality slot games. Box24 Casino is really a special gift to slot junkies. You’ll find every type of slot game; from 3-reels to 5-reels.
You’ll find the best presented (like 3D slots) to the most engaging (like i-slots); you’ll find an exciting slot theme to connect to whatever your interests; and more. There are even many progressives (mini and mega jackpots) for some serious winnings.
However, if you are a fan of other casino games (the table games, video pokers, and specialty games), you’ll not be impressed with the options available in Box24 Casino. However, for a slot-focused casino, Box24 Casino does relatively well with its collection of other games. It even has live dealer games, that’ll serve you the social interaction of a real brick and mortar casino.
With 25 free spins and 500% bonus from the first five deposits, Box24 Casino does not do badly with its welcome bonus. However, the bonus could use more information. When fully in, you’ll also find different exciting bonus offerings, from match bonuses to cash-backs, and more. However, the bonuses come with some somewhat unfriendly conditions. For example, wagering requirements are relatively high and the maximum bet amount allowed when playing with bonuses is low. So clearing your bonuses won’t come easy.
Funding your account or withdrawing funds will be easy, as a good number of banking options is supported. However, the withdrawal processing time is relatively long, so payment won’t come super-quick. Also, the maximum withdrawal amount is only $4,000 per week, so withdrawing a large balance will take some time.
That said; if you’re a slot fan, there is little reason not to open this gift box of an online casino to see the sweet surprises it holds for you.