PureTalk Review
Overall
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Pure Talk Refund Policy
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Payment Methods
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Shipping
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Customer Support
Summary
Yes, PureTalk is a legitimate mobile virtual network operator (MVNO) in the U.S. that operates on AT&T’s network. Here’s a bit more detail:
- MVNO Status: PureTalk is an MVNO, meaning they lease access to a major network (in this case, AT&T) to provide service to their customers. They offer various mobile phone plans and services, typically at a reduced price compared to major carriers.
- Reputation: As with any service provider, the quality of experience can vary from user to user. However, PureTalk has been in business for several years and has garnered a decent number of customer reviews. It’s always a good idea to look at recent reviews and feedback to gauge current customer satisfaction.
- Transparent Business Practices: PureTalk provides clear information on their plans, prices, and terms of service on their website, which can be a good sign of a reputable company.
- U.S.-based Customer Service: They advertise U.S.-based customer service, which can be an advantage for those who prioritize domestic support centers.
Pros
- Affordability: PureTalk’s plans are often more affordable than those offered directly by major carriers.
- No Contracts: Like many MVNOs, PureTalk doesn’t require long-term contracts, giving customers flexibility.
- AT&T’s Network: PureTalk users have access to AT&T’s robust network, ensuring good coverage in many areas.
- Flexibility in Plans: Offers a range of plans tailored to different usage needs, from minimal data users to those needing unlimited data.
- U.S.-based Customer Service: This can make resolving issues easier for some customers.
- Bring Your Own Phone (BYOP): Like many MVNOs, PureTalk allows users to bring their existing AT&T-compatible phones.
- Simple Setup: Activating service and porting numbers is typically straightforward.
- Military Discount: They often provide discounts for military members and veterans.
Cons
- Data Speeds: As with many MVNOs, in times of heavy network congestion, PureTalk users may experience slower data speeds compared to direct AT&T customers because of deprioritization.
- Limited Extra Features: Some features available with major carriers might not be available with PureTalk, such as certain international roaming options or free subscriptions to streaming services.
- Coverage Limitations: While AT&T’s network is vast, there might be a few areas where coverage isn’t as strong. Since PureTalk relies on AT&T’s network, this limitation applies to their customers as well.
- Phone Selection: While they do offer a range of phones for sale, the selection might not be as extensive as those from major carriers.
- No Physical Stores: If you’re the kind of person who likes to handle issues in person or see phones before buying, PureTalk, like many MVNOs, lacks brick-and-mortar stores.
- Potential Compatibility Issues: While they support many phones, not all devices might be compatible, especially if they are not from AT&T or are not unlocked.
PureTalk is an American wireless service provider that uses the AT&T network. The company was founded in 2004 as a subsidiary of Telrite Holding. Telrite Holding is the American corporation that owns four wireless network providers, which include H2O Bolt, H2O Wireless, and Life Wireless (in addition to Pure Talk). This is to say that Pure Talk is a member of a reputable corporate organization. This may be a reason to assume that Pure Talk is legit and offers something good.
But we shouldn’t be too quick to say that because we still have a lot to discover about this company in this Pure Talk review. So, let’s continue our journey around the network provider to find out all we could about it.
But before you go ahead to subscribe to this service provider, wouldn’t you want to find out more about it? For example, you may want to know if Pure Talk is a scam or a company you can trust to give you the best service. You may also wish to find out more about PureTalk subscription plans and how much each of them cost.
Well, in this PureTalk review, we are going to give you a lot of information about this wireless service provider so that you will be able to decide whether to turn to it for your wireless services or not. We will also give you enough information to help you decide whether PureTalk is a legitimate company or not.
So, let’s take this tour together to find out all that PureTalk has to offer. You will be happy you stayed with us to the end of this Pure Talk review.
It will be a good thing to find a wireless service provider that offers great services at a very cheap rate. Not only will you want the network to be good but also wish that the service has a wide coverage. At least, you should be able to use it in every part of the United States so you don’t get stranded. Well, we discovered that Pure Talk is one of the few wireless network providers that may be able to offer you this kind of service.
How Does PureTalk Work?
PureTalk is an American wireless service provider that can offer you talk time, text messages facility, and data for your internet communication. Even though the company’s headquarters is in Covington, Georgia, its coverage reaches the whole of the United States. This means that no matter the part of the country you find yourself in, you can use the PureTalk network.
PureTalk is a US-based firm, meaning it only offers services within the country. You can’t use it if you travel out of the States and you can’t just place an international call with it within the country unless you contact PureTalk support team and purchase an international pin. Remember, this pin is only going to allow you to call someone outside the country when you are within the United States. It won’t enable you to make calls, send messages, or use the internet with the Pure Talk network if you’re not in the United States. So, Pure Talk does not have any facility for roaming.
Currently, Pure Talk has offices in Covington (Georgia), Fort Lee (New Jersey), and Atlanta (Georgia). However, none of these offices sells things to customers as stores. As of the time of writing this Pure Talk review, you can only order online for any of the services, plans, or devices you want to buy from the company. This is why Pure Talk sells things cheaply. It is also one of the reasons people ask whether PureTalk is a scam.
If you are wondering whether you can use your phone to operate PureTalk, the answer is that it depends on whether your phone is locked or not. If it is locked, you will have to buy another phone at Pure Talk before you can operate its line. But, if the phone is unlocked, you can use it with the SIM you bought from Pure Talk.
Finally, PureTalk offers different kinds of plans, including a family plan. You will find out more about the company’s subscription plans in the section of this Pure Talk review that discussed the issue.
By the way, if you are a veteran or a serving military officer, PureTalk is going to offer you a 15% discount on your purchases. But you will have to contact the Pure Talk support for details and how you can go about receiving your rewards for serving the country.
To cut this short, here are things you should know about PureTalk operations at a glance:
- Pure Talk operates in every part of the United States. It has a wide coverage.
- The wireless service provider has no facilities for roaming, meaning you can’t use it outside the United States.
- You can’t do international texting with a PureTalk line but you can make an international call if you purchase an international pin. You will have to contact the customer support team to buy this pin.
- You can only order online at PureTalk.
- You can use your phone to operate a PureTalk line if it is unlocked. If your phone is locked, you will have to purchase another phone at PureTalk.
- Pure Talk offers different kinds of plans, including a family plan.
- The service provider offers discounts to veterans and military in active service.
Note that PureTalk offers mobile hotspots and WiFi calling. You will find out more about this if you visit the Frequently Asked Questions page of the company’s website.
Is PureTalk Legit?
Some of the information contained in this PureTalk review must have shown you that there is nothing to worry about with regard to the legitimacy of this wireless service provider. However, to make certain that you are convinced that Pure Talk is not a scam, we will present some of this information to you in this section.
The first thing that should tell you that PureTalk is not a scam is that it is registered with the government of the United States. This means that the government is monitoring and regulating the activities of this service provider. If PureTalk is a scam, the US government would have received several negative reviews and complaints about PureTalk that will make it shut down the company. However, since this did not happen even though PureTalk has been operating since 2004, you should know without a doubt that PureTalk is legit.
Another thing about PureTalk is that it is also a subsidiary of a legitimate company, Telrite Holdings. If you remember, Telrite Holdings owns three other wireless service providers – H2O Wireless, H2O Bolt, and Life Wireless. Telrite is also a reputable company and it won’t establish a scamming subsidiary that will damage its reputation. Hopefully, this piece of information can help you to have more confidence in Pure Talk and the services it will offer you if you purchase any of its subscriptions.
What people say about PureTalk can also tell you that the firm is legit. Several PureTalk reviews we found online show that the company offers a service that has wide coverage and it has never scammed its subscribers. Well, if you want to subscribe to this provider, you can go ahead and do that because it is going to offer you some of the best services.
PureTalk Subscription Plans
PureTalk has quite an impressive number of cheap cell phone plans you may love if you subscribe to any of them. Well, we are going to use this section of the Pure Talk review to give you an insight into the plans the wireless network provider offers. So, here they are.
PureTalk Cell Phone Plans
If you are using a cell phone and you wish to join Pure Talk, below are the available plans you can subscribe to:
PureTalk 2 GB Data
This plan is only available if you are going to add another line to your account. However, it costs $20 for 1 line, $18 for 2 lines, $17 for 3 lines, and $16 for 4 lines and more. Note that these charges are for monthly subscriptions and you will enjoy unlimited talk and text with it.
PureTalk 4 GB Data
This plan costs $25 per month and it offers unlimited talk and text.
PureTalk 6 GB Data
This plan costs $30 per month and it offers unlimited talk and text. At the time of writing this PureTalk review, if you select this plan, you will be rewarded with a $100 instant phone discount.
PureTalk 10 GB Data
This plan costs $35 per month and it offers unlimited talk and text. It also offers a $100 instant phone discount for anyone that selects it.
PureTalk 20 GB Data
At the time of writing this PureTalk review, this plan costs $45 per month. It offers unlimited talk and text and a $150 instant phone discount for first time users.
PureTalk Unlimited Data + 15 GB Hotspot
This plan is sold for $55 per month and it offers unlimited talk, text, and data. It also offers a $200 instant phone discount when anyone selects it.
PureTalk Unlimited Data + 25 GB Hotspot
This plan costs $65 per month and it offers unlimited talk, text, and data. You are going to receive a $250 instant phone discount if you purchase it.
PureTalk Tablet Plan
If you use a tablet and wish to join PureTalk, below are the plans available for you at the time of writing this Pure Talk review.
- Pure Talk 2 GB Data Plan for Tablet: This plan costs $10 per month.
- Pure Talk 5 GB Data Plan for Tablet: The cost for this plan is $20 per month.
- Pure Talk 10 GB Data Plan for Tablet: You can subscribe to this plan at the cost of $20 per month.
Other Items You Can Buy at PureTalk
At the time of writing this PureTalk review, you can buy phones and tablets at the wireless service provider’s store. Currently, the store is running a promo that can give you the opportunity of buying a phone for as low as $50 and then pay $1.67 monthly installments. If you want to find out more about this, you should visit the Pure Talk website for more information.
At the time of writing this PureTalk review, you can buy iPhones, Samsung Galaxy, phones from TCL and Blu, Nokia phones, Schok Flip, and OnePlus at the store. The store is indeed ready for buyers and subscribers. You can join the number of those that experience Pure Talk by visiting its website and subscribing to any of its plans.
PureTalk Refund Policy
One of the exceptional things about PureTalk is that it has a refund policy that is considerate and friendly. The refund policy was created in such a way that if you purchase a plan and later discover that the service is not as good as you expected, you can cancel your subscription and request a refund. And when you do, the company will refund 100% of your money. But you will have to adhere to the terms and conditions stipulated in this policy.
At the time of writing this PureTalk review, the conditions that will make you eligible for a refund include:
- You must contact the company’s customer service to notify the team that you want to cancel your subscription.
- You should then proceed to your dashboard to cancel your plan.
- You must cancel your plan before the next bill is due, before you use 500 MB of data, or before you use up to 500 minutes of your talk time. The eligible option here depends on which comes first. But, if you miss or exceed any of them, you can’t receive your money back.
Note that this policy does not include devices, such as phones and tablets, you purchased from the company. Those are non-refundable.
Payment Methods
At the time of writing this PureTalk review, you can pay for your subscription plan and any other item you bought at the network provider’s store through AutoPay. The company encourages subscribers to open an account with AutoPay so that it will be easier for them to make payments when the billing is due. However, those that don’t have AutoPay can pay with prepaid credit cards.
One thing you should know about the prepaid credit cards the store accepts is that PureTalk doesn’t accept all cards. Currently, you can only pay with Visa, MasterCard, American Express, and Discover. So, if you don’t have any of these, you should opt for AutoPay.
Another thing you should know about PureTalk is that it gives subscribers the option of paying for phones in installments. They can do this through Affirm. The good thing here is that you can pay as low as $2 as your monthly installment for the phone you bought at the store. You will find more information about the amount you can pay for any device when you visit the service provider’s store.
Shipping
At the time of writing this PureTalk review, the wireless service provider uses FedEx to ship SIM cards and phones to customers. It takes the courier about two days to deliver items to buyers.
Customer Support
Currently, you can contact PureTalk through telephone calls or by filling out a contact form on its website. You will find this form on the website’s contact page. Alternatively, if you are already using a Pure Talk line, you can dial 611 from the line. Note that the support team is only available from 7 am to 12 am every day (that is, Sunday to Saturday).
Another thing about PureTalk that you may need to know is that it has a well-developed Frequently Asked Questions (FAQ) page. This page contains a lot of information about the network provider and how it renders its service. You should go through the page before reaching out to the support team because you may find the answer you are looking for there. However, if you still need to contact support, please, go ahead and do so.
Wrapping It Up
As you can see in this PureTalk review, you have a lot to enjoy if you subscribe to this wireless service provider. Apart from offering you cheap cell phone wireless network rates with several plans (including the family plan), the company is also going to offer you wide coverage.
As you know, PureTalk uses the AT&T network, which allows it to operate in every part of the United States. It is also good to know that PureTalk is legit, meaning you can trust it not to scam you of your hard-earned money. So, you can go ahead to subscribe to any of the plans you love because PureTalk seems to have a lot to offer you.