Yes, Jomashop is a legitimate business that sells luxury watches, handbags, jewelry and other accessories. The company has been in business for over 25 years, and has an A+ rating from the Better Business Bureau.
Jomashop is an online store for luxury watches, pens, handbags, and crystals. If there’re some things we know about luxury products; it is that these products feature high-end quality, and come at high-end prices.
Yes, Jomashop is legit. It is not a scam because they have been online and selling their products without a problem. And customers would have no issue receiving the products they purchased from the site.
However, Jomashop advertises that its goal is “to provide the best service with the best possible pricing”. This will mean that Jomashop gives high-end quality luxury products, but not at the high-end prices that usually follow these.
Does that sound too good to be true?
This Jomashop review will examine Jomashop in order to provide the information that will help you determine if using Jomashop is worthwhile. Among the questions that will be answered are the following:
Does Jomashop offer a high-quality authentic product? If yes, does Jomashop really offer these products at relatively lower prices? If yes, how do they manage to do this? What are the risks associated with buying from Jomashop? Does Jomashop offer top services (like easy ordering, fast delivery, easy returns, effective customer support service, etc)? Is Jomashop legit? To find answers to these and more, read on.
JomaShop review at a glance
- Website: jomashop.com
- A New York-based retailer of brand-new and pre-owned luxury products (watches, pens, handbags, and crystals)
- Features a lot of high-end brands
- A grey market dealer
- Offers high-quality and authentic products
- Offers up to 50% off retail prices
- Ships to every corner of the world
- Return Window is 30 days from the shipment date (14 days from the delivery date for pre-owned items)
- Customer support is available via Email, Telephone, and Live Chat
About Jomashop
Jomashop was founded by Marvin Sternberg. According to its “About Us” page, since 1987, the store has been in the retail and wholesale of luxury goods, such as watches, fine writing instruments, handbags, fashion accessories, crystal, and gift items.
Its official website is www.jomashop.com. A footer on its website suggests that it started Jomashop started e-commerce in about 1999. Its registered office is in Brooklyn New York, where it has a state-of-the-art fulfilment centre from where it delivers products to every corner of the world.
Jomashop works as a grey market dealer. This means that the luxury items that Jomashop sells are authentic items, but Jomashop is not an authorized dealer (AD), why customers consider buying from a grey market dealer instead of directly from an authorized dealer because the grey market dealers offer great prices.
Most of the time, when authorized dealers receive supplies from brands, they are unable to sell the required pieces. Thus, they’ll be under pressure to offload excess stock. This is where grey market dealers like Jomashop come in. The authorized dealers offload excess stock to the grey market dealers at prices significantly lower than the AD’s retail price. The authorized dealers still make a profit, though not as much as they would have made had they sold the items at their retail price, the real win for them comes from the turnover.
The grey market operators receive authentic products for less than the products’ retail prices and re-sell these at the lowest price possible, adding a basic profit margin.
Thus, everyone wins. The big brands continue to churn out the product, their authorized dealers continue to clear their supplies and make a profit, the grey market dealers make a sizeable profit, and the end customer gets the product for far less than the retail price.
Though many of the items in Jomashop are new items obtained from authorized dealers, Jomashop also sells pre-owned items. You can sell or trade (more on this later) your luxury watches to Jomashop, and these will be made available for sale.
Is Jomashop legit?
Jomashop is legitimate. When making any online purchase, except you determine that the store is legit, you just might be ripped off because there are many scam stores out there. Thus the big question is whether Jomashop is legit or just another scam. The short answer to that is: Yes. The longer answer is: Jomashop is 100% legal, it has industry-wide recognition, and it has a long operating record of fulfilling orders with real and functional products.
Our first check of a legit online store is usually legality. This is because stores that are 100% legal are less likely to be a scam. Thankfully, Jomashop ticks this legality box. It is a 100% legal store with a registered office at 140 58th Street, Brooklyn NY 11220, United States. Suffice it to say that the scam stores mostly operate virtually with no physical trace.
Another check of a legit online store is visibility and industry-wide recognition. This is because the scam stores operate in the shadows. Jomashop ticks this visibility box as it is internationally renowned as a go-to destination for the purchase of name brand luxury products at great prices. Also, Jomashop watches have been featured by leading industry watchers, which include publications like Business Insider, AskMen, and more. Suffice it to say that a scam store will not get the recognition of these top industry watchers.
Another check of a legit online store is the test of time. This is because scam stores are usually short-lived. In only a matter of time, their scamming activities are exposed; and with such exposure, the scam store closes its virtual doors and disappears. Thankfully, Jomashop passes this test of time, as it has been in retail and wholesale of luxury goods since 1987. Thus, this is a store that has been operating even before the Internet. Jomashop joined the e-commerce bandwagon in about 1999; and has been fulfilling online orders ever since. Suffice it to say that an online scam store will not have over two decades of track record of fulfilling orders.
The ultimate check of a legit online store is fitness for purpose. This is because the scam stores are set up to rip people off, and so do not deliver. Thankfully, Jomashop ticks this “fitness for purpose” box because it fulfils orders with real and functional products. That said; there’s no doubt that Jomashop is a legit online store.
Is Jomashop safe?
Jomashop is safe. While a legit store will not rip you off; if it is not safe, the sensitive information that you share with it (such as credit card details) can leak out, leaving you exposed to all the fraudsters out there. The ideal online store should not only be legit, but also safe.
In this regards, Jomashop states that it takes appropriate security measures to ensure the protection of customers’ data. Though it does not give the details of its security measures, there is nothing to suggest that these are not tight. For example, despite its decades of operation, we didn’t find any complaint of compromised payment information. Thus, it’s safe to say that Jomashop is safe.
Complaints
The main complaints you’ll find about Jomashop stems from its lack of a manufacturers’ warranty and a replacement of this with a very limited Jomashop warranty. Some customers (and very few it must be said) who had issues with their purchase will find that Jomashop refuses to take responsibility, saying that the problem is not covered by its warranty. However, the problem in question will be those usually covered by a manufacturer’s warranty.
It must be said that, because Jomashop sells top quality products, problems with items are very few and far in between. However, they occasionally surface. And to the frustration of the customers; Jomashop literally does little or nothing. It must also be said that this “almost non-existent” product warranty is the downside of buying from a grey market dealer.
Knowing this; is it worthwhile buying from Jomashop? As we read on, we’ll see that Jomashop offers first-grade quality authentic items, so there may be no issues at all. Also, we’ll see that it offers its products at great prices. Thus, even if an issue creeps up, the price differential may be more than enough to compensate.
Products
Product Range
When using any store, you’ll want to find a wide range of products. Thankfully, Jomashop ticks this box. When shopping, you can shop by brand, where you’ll find a host of name brands including popular like Breitling, Citizen, Hamilton, IWC, Lucien Piccard, Movado, Panerai, Tag Heuer, Tissot, Tudor, Rolex, Michael Kor, and many more.
Jomashop is popularly known for its watches. It features a robust Watch category, with the following product sections: Shop by Gender (Men’s Watches, Ladies Watches, All Watches); Featured Brand (Breitling, Rolex, Tag Heuer, etc); Shop by Style (Automatic, Casual, Chronograph, Diamond, Digital, etc); Watch accessories (Collectors cases, replacement bands, toolkits, watch winders, etc); Pre-owned watches; and shop Deals.
You will also find a “Men” category as well as a “Ladies” category; products you’ll find in each category include: Watches, Sunglasses, Eyeglasses, Bags and Accessories, Jewelry, Apparel, Footwear, Men’s Grooming (Acne Solution, After Shave, cleansers, deodorants, etc), and Ladies Beauty (Bath and body, fragrances, hair care, make-up, etc)
Other categories you’ll find and their specific products are:
Jewellery
Handbags
Sunglases
Ladies Wrist Watchses
Men Wrist Watches
Beauty products
- Jewelry – Accessories, Jewelry sets, Wedding rings, Engagement rings, Men’s jewellery
- Handbags – Backpacks, Clutches, Crossbody bags, Messenger bags, Satchels, Wallets and ID cases, Totes, Bridal bags, Sports bags, Travel bags, etc.
- Sunglasses and Eyeglasses – A host of frame shapes that include Aviator, Browline, Cat Eye, Sports, Square, etc
- Beauty – Bath and Body (Gels and Washes, Lotions and Treatments, Toners, Taners and Suncare, etc), Skin Care (Cleansers, Eye cream and treatment, Moisturizers, etc), Fragrances (Colognes, Deodorants and Perfume), Nails (Nail Polish and care), Hair (Color kit, Shampoos and Conditioners, Styling product, treatments, etc), Health and Wellness (Acne solutions, and anti-ageing), Tools and Brushes, etc
- Gifts – Accessories (Bangs and Olufsen, Electronic cases, and Travel accessories), Fine Pen and Pencils, Crystals and Figurines, Beauty products, Diner and Barware, Collectibles, Fashion and Apparel (Belts, Shoes, Scarves, and Umbrellas)
Product Quality
When making any purchase, you’ll want to find top quality items. Being an online store for a luxury item, you’ll expect that the quality of products in Jomashop is topnotch. Thankfully, Jomashop does not disappoint in this regards.
All products sold in Jomashop are authentic items, which are a first-grade quality that you’ll get from the brands or their authorized dealers.
One way of gauging quality is to look at what other customers have to say. In Jomashop’s websites, you’ll find many raving reviews. However, we are wary of self-published reviews, so we checked out the top independent customers’ review platforms like Trustpilot.com, Sitejabber.com, and Resellerratings.com.
Interestingly, Jomashop has very great reviews on these platforms. For example, at the time of writing this review: in Trustpilot.com, it had an average rating of 4.5/ 5, with 84% of the 15,225 reviewers giving it an excellent rating; in Sitejabber.com, it had an average rating of 4.7/ 5, with over 84% of the 7,643 reviewers giving it a 5 star rating; and in Resellerratings.com, it had an average rating of 9.4/ 10 (rated by 20,320 customers).
You’ll find many comments like: “The product was as good as expected”; “it was a great watch”; “great products and at competitive prices”; “very high quality”; “best in all area: product, service, shipping…”; “super quality”; and more.
The main thing to consider when buying from Jomashop is that Jomashop does not provide a manufacturer’s warranty. The store says that it understands that “having a warranty is a concern when purchasing a watch, therefore Jomashop.com provides its own warranty to replace the manufacturers’ warranty”. However, by its own admission in its warranty page, the warranty that Jomashop gives is “limited”.
Jomashop will only service every brand name watch bought on its website for a period of 1 – 5 years after purchase. However, the watches that fall under this warranty are only those that have symptoms of abnormally gaining time, losing time, or not keeping proper time. External damage to the product is not covered. Thus, there’ll be no resolution for you if there is damage to the watch case, crystal/ glass, watch bracelet/ band, watch bezel, straps, screws, crown/ stem, finishes, clasp/ buckle, or any other physical damage to the watch.
Pricing and Related Policies
Pricing
Everyone wants the best value. As such, no matter the perceived quality of an item, you’ll want to get it at the best possible price. The promise of Jomashop is to provide the best service (which is first of all high-quality luxury items) with the best possible price.
Interestingly, Jomashop delivers on this promise. Its operation as a grey market dealer means that it gets authentic products from authorized dealers for far less than the MSRP (Manufacturers’ Suggested Retail Price); and it adds only a basic profit margin when fixing its price, so its final prices are still far less than MSRP.
If you are wondering by how much less, consider the following:
- Anders F in Sitejabber.com says “I saw this watch on a cruise ship for a significant more… and [I] ordered this [from Jomashop] instead for about 40% less”
- BrianM-22964 in Resellerratings.com says “..we all know that 20 – 25% off retail is about industry norm. I found my brand new, unused Breitling for over 50% off retail (retail bout $21,000). I scored this watch for $9,999 pre-tax…”
You’ll easily find name-brand luxury watches and other products in Jomashop for up to 50% (or more) off retail price. No wonder, in almost all the review platforms, you’ll hardly see a review without reference to “amazing value”, “great price”, “awesome prices”, and more.
Trade-In
Do you have a watch purchased from Jomashop, but want another? Having two luxury watches can easily dig a big hole in your finances. You don’t need to worry as Jomashop now allows trade-in. That is, you can trade the first watch for credit which you can apply towards a new purchase.
However, only watches that were purchased for $1,000 or more qualify for this. Trading a watch is a simple process. You’ll have to apply for the Trade-In providing the details of the watch as well as images. Jomashop will review your request and within 1 – 2 business days, reply you with an estimate. If you are satisfied with the estimate, you can proceed to ship the watch to Jomashop. Thankfully, the store provides free shipping label within the US. When your watch is received, it is inspected by one of Jomashop’s horologist; then you are quoted a firm offer. This offer can be lower than the initial “quote” that you received. If you accept the offer, you’ll be credited accordingly. Then you can then apply the credit towards your new watch.
Promotion
Jomashop also offers lots of promotions which serve to further floor their prices. Promotions are time-specific, so you’ll have to check the website to know what promotion is running at any one time. Alternatively, you can sign up for email alerts. This is even incentivized. At the time of writing, Jomashop was advertising that for registering for email alerts, you’ll get an instant coupon for $20 (for next purchase if over $250) plus free shipping.
Payment Methods
You definitely don’t want to have a headache when spending your own money. Thus, you’ll want a hassle-free payment process. Jomashop gives this by supporting a wide range of convenient payment methods. These include: Credit cards (Mastercard, Visa, American Express, Discover, Affirm, etc), PayPal, Amazon Pay, Wire Transfers, and more. However, there is no support for personal or bank checks, and money orders. With the payment methods supported, there should be no problem with paying for your Jomashop order no matter where you are resident.
Shipping
Shipping is an important consideration in online purchases because you simply will not be walking out of a store with your purchase; rather, it will have to be moved (at a later time) from the store’s fulfillment center to where you’ll receive delivery of it. Thus, it’s important to know if the store ships to your location, how long it’ll take it to ship your order, and how much the shipping cost.
Shipping Destination
Except online store ships directly to your location receiving delivery of your order may be unnecessarily difficult. Thus, you’ll want a store that ships to many worldwide locations so that your location is more likely to be covered.
Jomashop does very well in this regards, as it ships to many virtually every country of the world. So no matter where you are, you can use Jomashop to get luxury watches and other items at give away prices.
Delivery Times
Customers will not want to wait forever, after placing an order, to receive delivery of it. Thus, the ideal online stores should offer fast delivery.
In terms of shipment, how long it’ll take an item (after it ships) to arrive at the shipping address depends on where the item is shipping to, and the shipping option selected.
When shipping domestically within the US, a number of shipping options are available. These include: Ground Shipping, UPS 2 Day Shipping, UPS 1 Day Shipping, UPS Next Day delivery, and Saturday Delivery. The Ground Shipping may take up to 5 business days to reach the location after the product ships; while the UPS shipping options take as indicated by their names (2 and 1 business days respectively). However, the UPS Next Day delivery is inclusive of order processing time. That is, the product will be delivered the very next day following order placement. Jomashop typically does not ship on Saturdays; except you specifically select Saturday delivery, where the order will be delivered to you on the designated weekend.
Shipping times for international orders vary depending on the country the item is shipping to. You’ll find applicable shipping times during checkout.
However, very often, we find that stores advertise relatively fast delivery times, only to fail to deliver within their advertised times. However, the reviews show that Jomashop is not one of such stores. In the independent customers’ review platforms, almost every customer writing a review has nothing but praise for the fast delivery service of Jomashop. Not only is it seen that Jomashop delivers as advertised; many even commented that their orders were received earlier than expected.
Shipping Cost
Shipping cost add to item purchase cost in determining the total acquisition cost of any online purchase. Thus, high shipping cost can easily make an item too expensive to acquire even if the item itself is acceptably priced. That said; the ideal online store should feature shipping costs that are as low as possible.
The shipping cost in Jomashop also depends on where the items are shipping to and the selected shipping option.
For domestic US orders; the shipping costs are as follows: Ground Shipping – $5.99, but free for all orders over $100; UPS 2 Day Shipping – $14.99; UPS 1 Day Shipping – $29.99; UPS Next Day Shipping – $55; Saturday Delivery – $50. For international orders, the shipping costs starts at $20. The applicable cost will be calculated and shown during checkout after inputting your shipping information.
Examining the shipping costs; it should be said that the lowest possible shipping cost is zero (which is free shipping), and Jomashop offers this (albeit to only orders shipping domestically within the US). Also, though minimum order requirements apply to get free shipping, it is only $100+, which is relatively low for a luxury shop. Thus, you’ll not be pressured to overspend in chasing free shipping. Also, where free shipping does not apply, shipping costs are competitive. However, for international orders, certain extra charges will apply such as Customs Duty and Tax specified by the designated country.
Return Policy
It is all the time that customer are totally satisfied with their online purchases. With the sizeable outlay that is associated with luxury purchases, an unsatisfied customer will want to be able to return the item to the retailer and get a replacement or a refund. Thus, they’ll highly rate stores that allow returns for replacement or refunds.
Return Process
Thankfully, Jomashop allows returns. However, returns are subject to a Return Merchandise Authorization (RMA). That is; if you’ll want to return an item from your order, you’ll have to contact Jomashop about it for approval. All such requests must be made within 5 days of receiving delivery of the product. You’ll be asked to provide photographs of the discrepant items. It is only when Jomashop approves the request, and issues an RMA that you can then proceed to package the item and ship the return package to its return address.
Return Window
The return window is 30 days from when the product originally shipped from the Jomashop warehouse. In online purchases, 30 days return window are common, but it’s usually 30 days from delivery date. Thus, Jomashop’s offer of 30 days from original shipping date means that it has a relatively small return window. This is because while the order is in transit to you, your return window has already started closing.
Remember that after receiving delivery of an unwanted item you’ll have to apply and wait to get an RMA before shipping back the return package. That too will eat out of your “30 days”. That said; if you have to return a Jomashop order, you should know that your return window has already started closing even before the item got to you, so you have to act fast. However, if the unwanted item is a pre-owned item, the return window is 14 days from delivery date. Needless to say, you also have to act fast as this is also less than half of “30 days from delivery date” return window that is common.
Return Conditions
Also, all items that are returned must be in their new condition, and in their original packaging, with all manuals, accessories, blank warranty cards, etc, intact. However, there are certain items considered “special orders” to which return restrictions will apply. These include items that: are not available in the warehouse and has to be specially ordered, and items whose sale price equal to or greater than $4,000. These “special orders” may be considered final sales and will not be eligible for returns, or a restocking fee may apply which will be 8% of the final sale price.
Cost of Returns
You won’t want high cost to dissuade you from returning an unwanted item. Thus, the ideal legit online store should feature return cost that are friendly. Return costs are whatever a customer will incur to send back unwanted items. Usually, these include return shipping cost and restocking fees.
We are not fans of stores that charge restocking fees, as they are only there to prevent customers from making the return. Unfortunately, as mentioned earlier, Jomashop may charge 8% restocking fee for items costing $4,000+. That is, for a $4,000 purchase, you’ll get $320 less.
Then there are the return shipping costs. Unfortunately, Jomashop does not offer free returns, so customers are bear the cost of shipping the unwanted item back to Jomashop. To show that Jomashop return policy is not very friendly; if an item you are returning was originally shipped to you for free, Jomashop will deduct the shipping fee from the refund.
Customer Support
Some persons will have questions that must be answered before they’ll commit to a store; and even after committing there could be issues. Thus, the ideal legit store should have an effective customer support service for handling customers’ questions and complaints.
First, there should be a wide range of channels for seeking help, which should include self-help channels and direct-contact channels. Jomashop does well in both areas. It has a Help Center which holds articles that’ll answer many of the questions you’ll have about shipping, payment options, returning & exchanging, Product warranty, and more.
To directly contact a customer rep of Jomashop, it supports an email service, telephone service, and a live chat feature. To send Jomashop an email, you’ll have to use an online contact form available in the “Contact Us” page of the website. For the telephone service, the number to call is 1-877-834-1434. The telephone service is only available between 9:00am – 6:00pm EST, on Monday to Thursday; and between 9:00am – 3:00pm on Fridays. The live chat feature is accessible from the “Contact Us” page of the website.
Sites Similar to Jomashop:
- Amazon
- Rotita
- Topshop
Pros
- Provides high-quality authentic luxury products
- Offers a wide range of products, and a great selection within each product type
- Offers great prices that are below the manufacturer’s suggested retail prices (MSRP)
- Offers Watch trade-Ins for credit towards a new purchase
- Supports a wide range of payment methods
- Ships worldwide
- Offers fast delivery
- Free Ground Shipping (within the US) is offered
- $100+ orders qualify for free shipping meaning the minimum order requirement is relatively low
- Supports multiple channels for contacting Customer Service (telephone, email, and Live Chat)
Cons
- Does not provide manufacturers’ warranty
- Jomashop warranty is limited
- Relatively small return window (30 days from shipping date; and 14 days from the delivery date for pre-owned items)
- Charge restocking fee (for orders of $4,000 or over)
Conclusion
Jomashop is a legitimate grey market dealer (retail and wholesale) of luxury goods. It has a fine selection of products that include watches, fine writing instruments, handbags, fashion accessories, crystal, and gift items.
Jomashop promise to providing high-quality items at the best price possible; and as a grey market dealer, it lives up to this. It receives authentic products from authorized dealers of many name-brands; so all products you’ll find inauthentic. It also provides this at significantly lower than the retail prices (sometimes by up to 50% off). Jomashop also offers top services; it ships to every corner of the world, delivery times are fast; shipping costs are relatively fine.
One of the small bumps on the road is its return policy which allows a relatively small return window. But the biggest bump is that Jomashop does not offer a manufacturers’ warranty for the name-brands that it sells. Though it has its own warranty, it is very limited.
