Is Challenge Casino Legit or Scam? (Review 2023)

Yes, Challenge Casino is not a scam because they are controlled by the reputable Casino Rewards company. And its winners are paid without a problem.

But is Challenge Casino worth play at? Continue reading…

One popular saying is: “Challenges are what make life interesting; overcoming them is what makes life meaningful”. Challenge Casino says it comes with a “modern theme”. The theme of the casino is providing online casino players exciting gaming challenges – challenges that’ll make their life really interesting, and richly rewarding. This suggests that Challenge Casino is a good gaming destination for getting online casino entertainment and casino prizes.

However, the big question is whether Challenge Casino simply has a theme that says the right things, or whether Challenge Casino actually does these right things (actually provides top gaming entertainment and shots at getting casino prizes).

That is; does Challenge Casino provide a wide range of entertaining games to cater to every gaming preference? Also, does the casino offer attractive bonuses? Does it have other offerings that we’ll expect of the ideal online casino (such as fair bonus conditions, a range of deposit and withdrawal options, fast payouts, effective customer service, etc)?

In the first place is Challenge Casino legit or is it just some scam service out to rip off unsuspecting players? This review will examine Challenge Casino in order to provide the information that will help you answer these questions and more.

Challenge Casino review at a glance

• Website: www.challengecasino.com (albeit now decommissioned)
• Fully licensed by the Kahnawake Gambling Commission
• Certified by eCOGRA
• Powered by Microgaming, so high-quality games are guaranteed
• Provides over 550 downloadable games including Slots, classic table games, and Video Pokers
• Live Dealer games are not provided
• Mobile gaming is not supported
• Provide numerous progressive jackpot games, including industry favourites like Mega Moolah and Major Millions
• Offers a 3-tier welcome bonus that is up to €1,000 (first deposit: 25% match bonus up to €800; second deposit: 50% match bonus up to €150; third deposit: 100% match bonus up to €50)
• The bonus wagering requirement is 60 times bonus amount
• Offers a range of deposit and withdrawal methods (which includes credit/ debit cards, e-wallets, and bank transfer options)
• The minimum deposit is €20, and the maximum deposit is €2,000 per day
• The maximum withdrawal is €50, and maximum withdrawal is €4,000 per week
• 24/ 7 customer support is available via email service (support@crhelpdesk.com) and Live Chat

Challenge Casino – Background

Who does not like a challenge? Challenges are what make life exciting, and this online casino promises to be a gaming destination where players can take up a lot of exciting casino gaming challenges. Challenge Casino was launched in 1999, which gives it over two decades of experience in the online casino industry. It is part of the Casino Rewards Group, which is simply the biggest operator of online casinos in the business, as it has tens of online casinos under its belt including top sites like Aztec Riches Casino, Grand Mondial Casino, Zodiac Casino, etc.

With its long stay in the industry and the robustness of its operator, Challenge Casino is positioned to offer top gaming services. It sure does, as it powered by one of the best game studios there is, allowing it to offer hundreds of games. However, the casino’s website (www.challengecasino.com) is now decommissioned, so it provides its games in only a downloadable format.

Is Challenge Casino legit?

Using an online casino that is not legit is more like flushing money down the toilet, as you’ll always put money in, but cannot get anything out. With a lot of scammers in cyberspace, such online casinos exist. Thus, before using any online casino, it’s wise to first determine that it is legit. That said; the big question here is whether Challenge Casino is legit. The simple answer to that is “YES”

Our first check of a legit online casino is usually legality. This is to look at the operator of the online casino because online casinos backed by 100% legal companies are less likely to be scams. Thankfully, Challenge Casino ticks the legality box. It is operated by the Casino Rewards Group, which is, by volume of online casinos operated, is the biggest casino operator in the iGaming world. Suffice it to say that a scam casino cannot be part of the renowned Casino Rewards Group.

Another check of a legit online casino is the test of time. This is to look at how long the casino has been operating because the scam services are usually short-lived. Thankfully, Challenge Casino ticks this box. It has over two decades under its belt, as it was launched in 1999. Suffice it to say that a scam online casino cannot have been ripping off players and still continue to do so for over two decades.

Another check of a legit online casino is fairness. This is to look at third party audit seals because legit online casinos usually have their games tested for fairness and so certified by reputable casino auditors. Thankfully, Challenge Casino ticks this box. It has the eCOGRA seal. The eCommerce Online Gaming Regulation and Assurance (eCOGRA) is one of the foremost independent certifiers of online casinos in the business. The institution tests casinos’ games and systems for fairness and safety respectively. That said; the eCOGRA seal that Challenge Casino has gives confidence that it is a fair gaming destination where players can have winnings.

Another check of a legit online casino is reputable gaming licenses. This is to look at the licensing jurisdiction of the online casino because casinos under the oversight of reputable casino licensing jurisdictions are less likely to be scams. Thankfully, Challenge Casino ticks this box. It is fully licensed by the Kahnawake Gambling Commission (KGC). The KGC is one of the reputable casino regulators there is at the moment; amongst other things it ensures that its license holders operate to high standards, and even wade in when there are disputes between its casinos and players. The KGC license of Challenge Casino gives confidence that the casino is reliable in terms of payouts.

However, as many players say, the ultimate check of a legit online casino is the payout. This is to look out for persons who have actually been paid by the online casino because a legit online casino is one that’ll issue payouts when players with winnings make withdrawals. Thankfully, Challenge Casino also ticks this box. With just a simple online search, you’ll find (in the independent online platforms) winners of Challenge Casino, some with evidence of payment.

That said; with Challenge Casino operated by the 100% legal and renowned Casino Rewards Group, with the casino fully licensed by the KGC, with the casino certified by eCOGRA, and with the casino having over two decades operating record of providing online casino entertainment and paying winners, there is no doubt that it is a legit online casino.

Is Challenge Casino safe?

A legit online casino will not scam you, but if it is not safe (in protecting sensitive information that you share with it), it’ll leave you exposed to all the scammers in cyberspace (as sensitive data like credit card information will leak out). Thus, the ideal online casino has to be both legit and safe.

In this regard, there is no doubt that Challenge Casino ticks the box. This is because of the eCOGRA seal. As mentioned earlier, eCOGRA not only tests the casino’s games, it also tests the casino’s system for safety. Thus, with the eCOGRA seal, you know that Challenge Casino is safe in protecting users’ sensitive data.

Gaming Review

In this gaming review of Challenge Casino, we’ll examine the quality of its games, the ease of gaming in the casino, and the game selection.

Software Provider

An online casino that draws games from a top developer of online casino games will have top quality games in its lobby. This is because the top developers employ cutting edge technology to create top-quality games with realistic graphics and animations, crisp sound, and other top-quality effects. That said the ideal online casino will be powered by top software providers.

Challenge Casino does relatively well in this regards. It knows that without excellent software, its challenge will be anything but exciting, so it draws games from arguably the best provider of online casino games, which is Microgaming. Microgaming has been around from the very beginnings of online casino gaming, and in the process has perfected its art. Its games boast of fantastic graphics, immersive sound, exciting features, and more for an exciting gaming experience.

That Challenge Casino is powered exclusively by Microgaming ensures that it provides top-notch games. However, some players will find this as a drawback, because it means that the casino does not offer the variety of experiences that a multi-software casino will offer. Some houses draw games from multiple software providers; and since these providers differentiate their product using graphics, game-play styles, and more, players in such houses can enjoy the various exciting software tweaks. It isn’t that Microgaming is lacking in anything; it’s just that with the only Microgaming in the house, there’s nothing different to try.

Casino Versions

When looking at the ease of using an online casino, a consideration is the casino versions provided. This usually comes as download-based version, and Instant-play version. The former requires players to download and install a casino application to their device before they can access and play its games; while the latter requires no downloads, as players can access games directly online using web browsers. Players generally want to have both versions available so that they can choose whether to download games or play games in-browser.

Unfortunately, Challenge Casino only provides downloadable games. As mentioned earlier, the casino’s website has been decommissioned, so players will have to download the casino application to their devices to take on the gaming challenges offered by Challenge Casino.

Mobile Compatibility

Another consideration when checking an online casino’s ease of use is mobile compatibility. Mobile devices (smart phones and tablets) being portable go with you virtually everywhere, allowing internet users to do their online activities wherever and whenever. Why not online gaming? Thus, a superbly easy to use online casino will be compatible with mobile devices.

However, Challenge Casino does not give this modern advantage. To take up the challenge, and enjoy exciting online casino gaming from Challenge, players will have to download the application to their PCs.

Game Selection

The meat of the gaming review is the games selection. Casino games hold the entertainment that players seek. Thus, any real and serious online casino will provide a wide range of games, so that no matter what you play, the casino will have something for you with which to max your entertainment.

Thankfully, Challenge Casino ticks this box. It holds a collection of over 550 online casino games which includes Slots, classic table games, and video pokers.

Slots

Slots have risen to be some of the most thrilling and in-demand casino games. The brick and mortar casinos are limited in space, so there is a limit to the amount of slot machines that they can hold. However, the online casinos have no space limitations, and can hold hundreds of slot machines. As a result, slot games are usually the primary games in online casinos. Thankfully, Challenge Casino is no different.

If you want to take up the slot challenge, there’s no shortage of the slot machines. Challenge Casino has hundreds of the spinning reels, which includes classic 3 reel machines, modern 5 reel machines and AWP arcade-style slots. Also, Slots come in a variety of themes that no matter your lifestyle, you’ll find an exciting slot games. Do you like animals, sports, travels, adventures, science fiction, TV series, etc? You’re sure to find a slot game based on different animal, exciting sporting events, top travel spot, etc?

With Microgaming powering the house, you know it offers some of the most famous slots in the industry. These include titles like Tomb Raider, Immortal Romance, Fruit Fiesta, Thunderstruck II, Game of Thrones, and more.

Table Games

The classic table games still remain the face of casinos. Thus any real and serious casino must have a collection of these games. Thankfully, Challenge Casino provides all the popular table games and more.

Blackjack is the most popular of the card games; and you’ll find its many variants in Challenge Casino, from Classic Blackjack to Vegas Strip. So you can take up the challenge of beating the dealer to 21.

For other challenges at the virtual tables, Challenge Casino also provides Pokers, Baccarat, Red Dog, Sic Bo, and many other games. Craps are available for those that love the dice. Let’s not forget Roulettes! There’s an indescribable excitement about spinning the roulette wheel, and especially about watching the roulette ball bounce around the wheel and come to rest on a number. Nothing tops the excitement if the number is a “winning number”. Challenge Casino offers many variants of Roulettes, including American Roulette, French Roulette, and more.

Video Pokers

Video Pokers are in a class of their own. They are games that are a fusion of video slots and card games for some exceedingly high thrilling gaming. They retain the positives of slots and pokers, such as huge payout and strategy respectively. This means players can consistently navigate their way to huge winnings, making them many players’ choice. Thus, any real and serious online casino should have these hybrid games.

Thankfully, Challenge Casino ticks this box. When Microgaming powers an online casino, you know the casino is one of the best places to enjoy video pokers because Microgaming has one of the best collections of Video Pokers. That said, in Challenge Casino you’ll find some of the most famous video poker titles such as Jacks or Better, Aces and Eight, Deuces Wild, and more. These games are available in single-hand and multi-hand denominations.

Progressive Jackpot Games

The draw of casinos (be it the brick and mortar casinos or their online counterparts) is the chance of hitting fortunes. Such fortunes are locked up in progressive jackpot games. This is because the progressives are created with jackpots that receive a contribution from any real money bet any time the underlying game is played in any casino it is featured. Thus, the jackpots grow and grow until won. That said; any real and serious online casino should provide numerous progressives.

Once again, there is no question of whether a Microgaming Casino provides progressive jackpot games. This is because Microgaming is the industry leader in progressive jackpot games. Being the industry biggest provider of online casino games, its network of casinos is large. As such its progressives receive contributions from a large network of casinos, causing them to grow to mind-blowing sums.

That said; you’ll find all of the biggest Microgaming’s progressives in Challenge Casino. The headliner is Mega Moolah. This progressive has the Guinness World record for highest payout for online slot games. What is more; the mega jackpot always starts at 1 million, so winners of the jackpot are guaranteed to hit 1+ million (in your currency of play) any time it is won. No wonder it is called the Millionaire maker! Other progressive jackpot games in Challenge Casino include Major Millions, Treasure Nile, Tunzamunni, Cash splash, Roulette Royale, Cyberstud Poker, etc.

Live Dealer Games

The closest to gaming in the floors of a real brick and mortar that online casino can give is via Live Dealer games. This is because these games actually take place in the floors of real brick and mortar casinos, and hosted by real humans; while the live-action is brought to the player’s device using video streaming technology. That said; any online casino promises the real experience of gaming in real land-based casinos should go one step further and provide Live Dealer games.

Unfortunately, at the time of writing this review, Challenge Casino remain content with offering online casino games; it had not gone that one further step to offering Live Dealer games. Thus, that social feeling of playing with human dealers and other human players cannot be had in Challenge Casino.

Bonus Review

In this bonus review of Challenge Casino, we’ll look at the bonuses that the casino offers its players as well as the conditions attached to such bonuses.

Bonuses

Everyone wants freebies; that’s why we seek discounts and other special offers when shopping. The freebies that online casinos give are bonuses. Since the edge is always on the house, it’s only fair that the house give players something back. That said; the ideal online casino will have very attractive bonuses. Challenge Casino does relatively well in this regards, as it has something for its players.

Welcome Bonus

The welcome bonus is by far the most checked bonus of an online casino, as it is what attracts new players to the house. That said; with so many competing online casinos, the ideal house should have a really attractive welcome bonus.

In this regards, Challenge Casino advertises that its welcome bonus is “one of the most generous sign up offers at any online casino”. If you decide to take up the challenge by signing up to Challenge Casino, you’ll be rewarded with a signup offer that is up to €1,000. It is a package that is spread to cover the first three deposits as follows:

• First deposit – 25% match bonus up to €800
• Second deposit – 50% match bonus up to €150
• Third deposit – 100% match bonus up to €50

Challenge Casino shouts that its welcome bonus is “one of the most generous sign up offers at any online casino”. In doing this, it always refers to the full value of the bonus, which is up to €1,000. However, in our opinion, it is not by any means as generous as the casino makes it out.

We like to sign up offers staggered to cover a number of deposits, as this usually makes it easier to redeem the full value of the bonus. However, Challenge Casino throws the spanner in this with its sharing of the bonus’ value. The first deposit bonus is up to €800, the second is up to €150, while the third is up to €50. It’s not hard to see that it’ll be difficult to make deposits to redeem the full €800 of the first deposit bonus; while it’ll be easier to redeem the full value of the second and deposit bonuses (€150 and €50 respectively). This problem will have been solved by sharing the full value of the sign up bonus into three fairly equal amounts.

Also, getting the full value of the first deposit bonus is made onerous by its contributing percentage. The first deposit bonus is a 25% match bonus; meaning that to get the full €800 of the bonus, players will need to make a deposit of €3,200. Suffice it to say that not many casino players will be ready and willing to make a first-time deposit of €3,200.

Also, with the second deposit bonus being a 50% match bonus, to get the full €150 of the bonus, players will have to make a deposit of €300. Only the third deposit bonus is a 100% match bonus, meaning players need deposit only €50 to redeem the full €50 bonus. Thus, to get all €1,000 of the welcome bonus, players will need to make three deposits totaling €3,550; with the first deposit being a mammoth €3,200.

Other Bonuses

You can only have the signup bonus once. Thus, you’ll want the ideal online casino to offer a lot more bonuses, so that after enjoying the welcome bonus, you’ll find other freebies that’ll make your stay in the house exciting.

Casino bonuses targeted at existing players usually include match bonuses, no-deposit bonuses, cash backs, and loyalty programs. The match bonuses are cash bonuses awarded to players after they make deposits; no-deposit bonuses are cash bonuses that players can get even without making deposits; while cash backs are percentages of losses that go back straight to players’ cash account.

However, we found these bonuses lacking in Challenge Casino. This is usually not the case with bonus-generous casinos. So it’s safe to say that after the welcome bonus, you’ll not find too many bonuses. The one good news is that players in Challenge Casino get automatic membership into the Casino Rewards program. This program is one of the most recognized loyalty programs in the online casino industry. It rewards players for being active in an online casino. Players get points for every dollar spent playing real money games in the casino; and after accumulating enough points, they can convert this to cash bonus (at the rate of 100 points = €1). The loyalty program has 6 status levels. New players get started at the lowest level and rise up the levels as points are accumulated. Each higher-level opens up more benefits which include more points earning opportunities, exclusive games, birthday gifts, priority support, and more.

Bonus Conditions

Casino bonuses come with conditions. So when checking out online casinos, it is not enough to look at how huge the bonuses are; it’s also important to look at the conditions attached to the bonuses. This is because with unfair bonus conditions, even huge bonuses can turn out to be a huge “pain in the butt”. Thus, the ideal legit online casino should have bonuses that come with fair conditions. Conditions include bonus wagering requirement, games contributing percentages to play-through, betting limits when rolling over a bonus, and more.

Bonus Wagering Requirement (BWR)

The bonus wagering requirement is how much you’ll have to wager (when you redeem a bonus) before bonus funds (and winnings from them) convert to cash that can be withdrawn. That said; you’ll want the bonus wagering requirement to be as low as possible so that you’ll not have to spend too much money (or time) wagering before you’ll be ready to make withdrawals.

When rolling over the welcome bonuses in Challenge Casino, the wagering requirement is 60 times the bonus amount. This is relatively high.

Thus, if a player redeems all €800 of the first deposit bonus, to be able to make any withdrawal, the player must wager a total of €48,000 (= 60 X €800). Having to wager €48,000 to clear an €800 bonus does not look a good proposition. To put this in perspective, the industry-standard bonus wagering requirement is 40X bonus amount (or 20 X bonus amount + deposit amount).

Games Contributing Percentages to Play-through

When playing through a bonus, the games do not contribute equally to play-through requirements. You’ll want games that have a maximum or high contributing percentages to play-through so that you can convert bonus funds to cash and be able to make withdrawals as fast as possible.

For example, the mentioned wagering of €48,000 to clear an €800 bonus applies when playing games that contribute 100% to play-through; if games with 50% contribution are played, you’ll need to wager $96,000 to clear the €800 bonus. That said; you’ll want the ideal online casino to have games that have a high contribution to play-through.

In this regards, games in Challenge Casino have the same contributing percentages to play-through as games in its sister sites. It’s as follows:

• 100% – Slots and Parlour games
• 50% – Table Poker, Sic Bo, and Casino War
• 10% – All Blackjack (except Classic Blackjack), Baccarat, and Craps
• 2% – All Video Pokers (except All Aces Video Poker), Classic Blackjack, Triple Action Hold ‘em Bonus Poker Gold, Caribbean Draw Poker, Texas Hold ‘em Bonus Poker Gold and All Roulettes
• 0% – All Aces Video Poker

The above shows that Challenge Casino does relatively well. Slots and Parlour games are the only games with a maximum contribution to play-through. However, the other games have higher contributions to play-through than you’ll find them in many other online casinos.

For example table pokers contribute 50% to play-through in Challenge Casino, but in many other online casinos, they only contribute 8% to play-through; Sic Bo contribute 50% to play-through in Challenge Casino, but in many other online casinos, the game does not contribute to wagering; also Baccarats contribute 10% to play-through in Challenge Casino, but in many other online casinos, the games do not contribute to wagering.

The online casino games generally have higher contributing percentages to play-through in Challenge Casino (and its sister sites) than you’ll find these games in many other places. It’s only Roulettes that do relatively poorly. Roulettes contribute only 10% to play-through in Challenge Casino, but in many other online casinos, the games contribute relatively more (8%) to wagering.

Other Bonus Conditions

There are other bonus conditions that exist in online casinos such as betting limits when playing through a bonus, and withdrawal caps after playing through a bonus.

Betting limits exist simply to make clearing a bonus difficult as they increase the number of hands that must be played before the play-through requirement will be met. Thus, you’ll want betting limits to be as high as possible so you’ll have relatively fewer hands to play to meet play-through.

Challenge Casino does relatively well in this regards, as its betting limit when playing through a bonus is 25% of the bonus amount. This is a fine cap for high rollers because the betting limit takes the deposit amount into consideration.

When it comes to withdrawal caps after playing through a bonus, we didn’t find such conditions. These withdrawal caps exist simply to ensure that players do not have huge winnings from playing with bonuses. That said; you’ll be able to get all your winnings after meeting playthrough requirements.

Banking Review

In this banking review of Challenge Casino, we’ll examine everything about depositing real money into your casino, and withdrawing your winnings.

Deposits

In every online casino, you’ll have to deposit money into your casino account to be able to play real money games. Thus, you’ll want to check if the casino supports a range of convenient deposit methods, the deposit limits that apply, etc.

Deposit Options

The ideal online casino should support a wide range of deposit options. When it’s time to load your account, you won’t want to come up stuck. Thankfully, Challenge Casino does very well in this regards. The supported deposit options include credit and debit cards, e-wallets, and bank transfer options. Specifically, you can deposit money into your account using: Mastercard, Visa, Visa Electron, Vis Qiwi, PaySafeCard, Maestro, InstaDebit, Kalibra Card, EcoPayz, Entropay, Postepay, Giropay, PayPal, Skrill, NETELLER, Euteller, Moneta, eKonto, Abaqoos, Neosurf, Przelewy24, iDeal, Trustly, Sofort banking, Nordea, Poli, Instant Banking, eWire, and Direct Bank Transfer.

Granted, you’ll not have all the deposit methods available to you in your location. However, wherever you may be, you’ll not have problems with finding a means to conveniently deposit money into your account. However, it may to find that despite the popularity of cryptocurrencies, especially bitcoins, Challenge Casino does not support the cryptos.

Deposit Limits

You won’t want to load your account, only to find that you don’t have enough. Thus, you’ll want minimum deposit limits to be as low as possible. In this regards, the minimum you can deposit in Challenge Casino is €20. This is relatively high; especially if you consider that many casinos allow deposits of €10.

At the other end of the spectrum, high rollers will want to make huge deposits; and will want the maximum deposit limit to be as high as possible. In this regards, the maximum you can deposit in Challenge Casino is €2,000 per day. This is also relatively low. To put this in perspective, redeeming the full value (€800) of the first deposit bonus requires a deposit of €3,200. It’s not stated whether this deposit limit applies from the very start. If so, with maximum daily deposits of €2000 allowed, players can only get a bonus of €500 from their first deposit.

Deposit Processing Time

After making a deposit, you’ll want the funds reflected in your casino account as fast as possible, so that you can immediately take up your gaming challenge. Thankfully, many of the deposit methods feature instant processing and will show the finds your casino account immediately.

Withdrawals

It is not a legit online casino imply because players can have winnings. It is a legit online casino when players withdraw their winnings and actually get paid. Thus, withdrawal is a hallmark of legit online casinos. In this regards, you’ll need to consider: if the online casino has a range of convenient methods, the withdrawal limits that apply, the payout speed, etc.

Withdrawal Options

When it’s time to withdraw your winnings, you won’t want to come up stuck. The ideal legit online casino should support a wide range of withdrawal methods so that no matter where players are, they’ll find a method for conveniently making withdrawals. Challenge Casino also does well in this regards. You can withdraw real money from your casino account using any of the following methods: Mastercard, Visa, Visa Electron, Maestro, Postepay, Kalibra Card, InstaDebit, PayPal, ecoPayz, Neteller, Skrill, eChecks, Direct Bank Transfers.

Also, with these options, players everywhere will surely have no problem finding a way to conveniently withdraw their winnings. However, bitcoins and the other cryptos are still not supported when making withdrawals.

Withdrawal Limits

Withdrawal limits also exist. The minimum withdrawal limits exist to stay your hands from withdrawing, while the maximum withdrawal limits exist so you don’t withdraw too much from the casino at once. That said; you’ll want the former to be as low as possible, and the latter to be as high as possible.

In this regard, the minimum you can withdraw from challenge Casino is €50, while the maximum is €4,000 per week. The €50 withdrawal limit applies to every withdrawal method except DBT (Direct Bank Transfers) which requires a minimum of €300.  The minimum withdrawal limit makes for fine reading, as it is relatively low (good). However, the €4,000 per week maximum withdrawal limit is not relatively high (thus, it’s not so good). For example, you’ll find many online casinos allowing withdrawals of €5,000 per week.

Payout Speed

Needless to say, after withdrawing your funds, you’ll not want it to take forever to receive the payment. Thus, it is not enough that an online casino pays; it’s also important that the ideal legit online casino issues payment fast.

Unfortunately, Challenge Casino does not come with super-fast payouts. Like its sister sites in the Casino Rewards Group, Challenge Casino holds withdrawn funds for 2 working days. According to the casino, this is to allow for players to reverse the withdrawal and continue playing with the funds.

This is one issue many persons in different online platforms (we included) have with the Casino Reward Group. Pending withdrawn funds so that players can reverse the withdrawals means that the casino does its best not to pay. They want you to continue playing because they know you’re more likely to lose the money than you are to win more and have a bigger withdrawal.

However, after the 2 working days of pending your withdrawal, the withdrawn funds are released, and the payout issued. How long it’ll then take to receive the payout will depend on your selected withdrawal method. The different methods move the payout to players as follows:

• Credit and Debit cards: 3 working days
• e-Wallets: 1 – 3 working days
• Direct Bank Transfer: 6 – 10 working days
• Electronic Fund Transfer/ eChecks: 2 – 3 working days

Customer Support Service

Contacting the customer support service of an online casino is a must in your casino journey. Even if you’ll never reach out for answers to questions, or you’ll never have issues that you’ll need to be resolved; the verification process required to get paid will require contact with the support team. Thus, the ideal online casino should have an effective Customer Support service. 

The first consideration here is the channels for contacting the Support Service. In this regards, Challenge Casino supports an email service and a Live Chat. You can send your email support submissions to the email address: support@crheldesk.com.

Another important consideration when getting help is response time. You want it to take forever for the casino to reply to your submissions. Thankfully, Challenge Casino does well here. Email submissions are typically replied with 24 hours (sometimes within a few hours), while the Live Chat gives instant feedback.

Thankfully, the support service is available round the clock. At any day of the week or time of the day, that you use the Live Chat, you’ll get instant and helpful responses from a human agent.

Conclusions

Challenge Casino is an online casino from the Casino Rewards Group that promises to provide all the gaming challenges you need to make your life interesting (and rewarding).

Thankfully, you’ll find that Challenge Casino largely lives up to this promise. Powered by Microgaming, the casino has a rich supply of top quality games with glitzy graphics, real-life animation, pleasant sound, and other top-quality effects. The gaming variety includes slots, classic table games, and video pokers; so whatever you play, Challenge Casino has an interesting gaming challenge for you.

However, games are only available in a downloadable version, and mobile gaming is not supported; so you can’t play games in-browser, or on the go.   

On the bonus front, Challenge Casino has a 3-tier welcome bonus with a huge face value that is up to €1,000. However, getting its full value will be difficult, as it’ll require a large first-time deposit of €3,200. Also, bonuses are subject to a relatively large wagering requirement of 60X bonus amount, which means clearing a bonus won’t be easy. After the welcome, bonus, there aren’t too many other bonuses.

In terms of banking, you shouldn’t have issues with making deposits or withdrawing funds, as there are numerous options supported. However, you’ll find that the minimum deposit amount (€20) is relatively high and could be better; while the maximum withdrawal amount (€4,000 per week) is relatively low, and could also be better.

If you need assistance, you’ll find that Challenge Casino has a very effective customer support service that provides fast and helpful responses to support submissions.