Yes, of course, Lucky Casino is legit. We discovered that it pays its winners without a problem. Continue reading to know more about why Lucky Casino is not a scam.
Lucky Casino advertises as an online casino “that take pride in only serving players with the best casino entertainment that there is to offer”.
The big question is whether this is just some sweet advert-talk, or whether Lucky Casino is actually an online casino gaming destination that entertainment seekers should head to. That is, does Lucky Casino have the quality and variety of online casino games that’ll serve top-notch gaming experience to a wide range of gamers?
Since casino players dream of winnings, another question is whether Lucky Casino is a gaming destination where players can actually win casino prizes and get paid when they make withdrawals. That is, is Lucky Casino legit, or is it just another scam house that is out to rip off unsuspecting players?
You’ll also want to know if Lucky Casino has good services that we’ll expect of the ideal online casino (such as fair bonus conditions, fair casino limits, a range of convenient banking options for deposits and withdrawals, fast payouts, effective support service, etc).
This review will examine Lucky Casino in order to provide the information that will help you answer these questions and more.
Review of Lucky Casino at a glance
- Website: www.luckycasino.com
- Also offer sports betting services
- Fully licensed by Malta Gaming Authority and Sweden Gambling Authority
- Employs 128 bit SSL encryption to keep users’ data safe
- The casino is powered by multiple software providers including stalwarts like Microgaming, NetEnt, Elk, Yggdrasil, etc
- It offers gaming flexibility by providing download-based games, instant play, and mobile gaming
- Provides over 1,000 online casino games covering every gaming preference – slots, table games, video pokers, and variety games
- Provides numerous progressive jackpot games including mega jackpots like Mega Moolah, Mega Fortune, Major Millions, Hall of Gods, etc
- Also provides Live Dealer games
- Welcome bonus is 200% bonus up to €100
- Bonus wagering requirement is 35 times bonus amount
- Supports a range of banking options for deposits and withdrawals
- Minimum deposit limit is €10; and maximum withdrawal is €5,000 per week
- Customer support is available via Live Chat
Lucky Casino – Background
Lucky Casino is owned by Glitnor Marketing Services which is headquartered in Malta. Lucky Casino was launched sometime in 2016, so it is relatively young in the industry. That shows true in its design, as Lucky Casino is a beauty of an online casino. It comes with eye-catching design and a rich gold, purple, and white color scheme that works wonders together.
Lucky Casino sends a lot of messages with its logo. The logo is simply the name – Lucky in purple against a gold background, and Casino in white against a black background, with both backgrounds forming a lightning feature. The message is: this is an online casino where the essentials are at lightning speed. Explaining this, Lucky Casino highlights that it offers easy registration and super fast access to games as well as easy deposits and ultra fast payments.
Thankfully, Lucky Casino does have quick registration; there are no long forms to fill, so you’ll be ready to dive into the games before you know it. On the game front, Lucky Casino draws them from many of the best game studios around, so you’ll find high quality games for your gaming pleasure.
Lucky Casino has a Treasure Island theme. Yes, even in a treasure island, you’ll need luck to chance upon the treasures. That is how the name came about; this is a treasure island of an online casino gaming destination where you’ll find all the luck you need to rake in those treasures.
However, Lucky Casino is more than an online casino. The website (www.luckycasino.com) also includes a Sportsbook. This means that players can switch between exciting online casino gaming and betting on their favorite sports.
Is Lucky Casino legit?
The legit question is one of the first questions of users of online platforms. This is especially so if the online platform is a casino which will require users to make deposits. If you don’t want to lose your deposits, it’s wide to first determine that an online casino is legit before walking through its virtual doors. That said; the big question here is whether Lucky Casino is legit. The simple answer to that is “YES”.
Our first check of a legit online platform is usually legality. This is because scam platforms usually do not come from companies that are 100% legal. Thankfully, Lucky Casino ticks this box. It is owned and operated by Glitnor Marketing Limited which is a 100% legal company incorporated in Malta (with company registration number C 85912). Suffice it to say that scam online platforms do not have corporate registration status.
Another check of a legit online platform is the test of time. This is because scam platforms are usually short-lived. If a few persons are scammed, the platform will be called out, and will usually not survive the onslaught that follows the exposure. Thankfully, Lucky Casino ticks this box. It was founded in 2016. Granted, its “4+ years” age makes it relatively young when compared to many long-serving casinos in the market. However, suffice it to say that a scam online casino cannot continue ripping off players for four good years, especially not in this age of fast communication.
However, a good check of a legit online casino is fairness. This is because it is only in fair casinos that players can have winnings; while the scam online casinos are usually rigged so that players do not have winnings. Thankfully, Lucky Casino ticks this box. You can actually test that the casino is fair yourself; but that will require playing thousands of hands, and will be cost prohibitive.
One good way of determining that an online casino is fair is by looking out for third party audit seals. Legit casinos are usually tested and certified by third parties; and the casinos will publish these certificates/ audit seals as a testament to their being fair. Unfortunately, Lucky Casino does not have any third party audit seal in its site. However, we find that the casino has the seals of approval of many industry watch dogs. Also, the games in Lucky Casino are games from regularly audited and certified providers. Suffice it to say that a scam online casino that is not fair will not have the seals of approval of industry watchers.
Another good check of a legit online casino is gaming licenses. This is because legit casinos are usually fully regulated. Thankfully, Lucky Casino ticks this box. It is licensed and regulated by the Malta Gaming Authority and the Swedish Gambling Authority. The MGA especially is one of the most reputable casino regulators in the industry. It holds its license holders to high standards and even penalizes erring casinos. Thus, players can trust that with Lucky Casino under the oversight of top regulators like the MGA, it is a reliable online casino that will pay winners.
To many players the ultimate check of a legit online casino is payouts. That is, after all the talk about the casino being fair and properly regulated, players want to know if there are actually real winners and real payouts that can be traced to the casino. Thankfully, Lucky Casino ticks this box. The casino website has some players’ testimonies that show that players get paid. However, if you do not trust such self-published claims (like us), a simple online search will show you that there are real winners of the casino in many independent platforms. Suffice it to say that only a legit online casino will have winners’ testimonies in different independent sources.
That said; with Lucky Casino owned and operated by a 100% legal company, with it endorsed by many industry watchers, with it licensed and regulated by top industry regulators like the MGA, and with it having about 4 years operating record of providing gaming services and paying winners, there is no doubt that it is a legit online casino.
Is Lucky Casino safe?
A legit online casino will not rip you off. But using an online casino entails submitting very sensitive data (which include personal data, credit card details, etc); and a player will be exposed to being ripped off by all the scammers out there if such data leaks out. Thus, the ideal online casino must not only be legit; it must also be safe (in ensuring that users’ data is adequately protected).
There’s no doubt that Lucky Casino ticks this box. It uses 128 bit SSL encryption. Suffice it to say that this is the standard for online security. It is the same technology employed by a financial institution to keep their online data safe.
With the use of this bank-grade security protocol, there is no doubt that Lucky Casino is a safe online casino where players’ personal data and transaction data is well protected.
Gaming Review
This gaming review of Lucky Casino will examine its game offering. Specifically, we’ll take a look at its gaming provider(s), gaming flexibility afforded, and games selection.
Software Provider
Online casinos are powered by software, so the quality of the software determines the quality of gaming that any online casino can offer. That said; for the ideal online casino to provide excellent gaming experience, it would be powered by top-quality casino software.
Thankfully, Lucky Casino ticks this box. It is powered by multiple software providers, but all of them being some of the biggest names in online casino game development. These are Microgaming, NetEnt, PlaynGo, Evolution Gaming, Yggdrasil, Quickspin, Oryx Gaming, Red Tiger, and Elk Studios.
With Lucky Casino drawing its games from these top game studios, it was not surprising that the casino offers high-quality games featuring crisp graphics, real-life animations, absorbing sound, and more.
That Lucky Casino is a multi-platform online casino also means its players can enjoy a variety of experiences. Software providers differentiate their product via graphics, game-play styles, etc. So a multi-software platform will have a variety of these exciting tweaks for its players. Lucky Casino gives you such exciting tweaks incorporated by some of the best software developers in the business.
Casino Versions
You’ll want to access games to be as easy as it can be. In this regards, online casino games are usually available in a download version or an Instant-Play version.
The download version will require you to download and install a casino application to access games. With the Instant Play version, you can play games directly online using a web browser without having to download the casino software. Either version has its own advantage – the download version usually support more games and is game-play will not be plagued by connectivity issues, but the instant-play makes for relatively faster access. Thus, an ideal online casino should offer both versions so players can choose what best suits them.
Thankfully, Lucky Casino does well in this regards. You can either download the software or play games using a Flash-enabled web browser.
Mobile Compatibility
Because mobile devices are compatible, they follow users everywhere; so if services are mobile-friendly, users can enjoy the services on the go (from wherever and whenever). Thus, players usually want online casinos that are mobile-compatible.
Lucky Casino does okay in this regards. It works well on both desktop and mobile platforms. So it won’t matter that you are not at home and before your desktop. Wherever you are and whatever you may be doing, as long as you can bring out and operate your smartphones or tablets, you can enjoy A-level gaming from Lucky Casino.
Games Selection
One of the primary attractions of casinos is entertainment, and it is in playing the featured games that visitors get entertained. Thus, the ideal online casino should provide a wide variety of entertaining games. Thankfully, Lucky Casino ticks this box.
In fact, Lucky Casino says that its selection of games is second to none. Looking at its lobby, this was easy to see. It holds over 1,000 games; and these cover all categories of online casino games, ranging from classic table games to their live versions, and from slots to speciality games.
Slots
The simplicity of making the reels go spinning, and the thrills of watching them spin to reveal the combination are some of the things that have made slot games many players’ favourite right from their early days as mechanical coin-operated machines. Add flashing lights, absorbing themes, and exciting features and modern slots are simply dazzlers. Thus, any serious online casino should have a myriad of slot games.
Lucky casino ticks this box, as the bulk of its 1,000+ games are these dazzlers. You’ll find different types of slots, from the classic 3 reel slots to 5 reel video slots and more. The slot games come in exciting themes; so you’ll find something you can relate with no matter what you like. There are slot themes that’ll take you to exotic destinations; there are slots where you can engage with your favourite superheroes and movie characters; there are slot themes that’ll give you the thrills of your favourite sporting events; and more.
You’ll find famous slot titles as well as new releases. These include titles like Agent Jane Blonde, Book of Dead, Starburst, Gonzo’s Quest, Lucky Leprechaun, and more.
Table Games
The classic casino games continue to be stalwart in casino floors, so any serious online casino should provide these games. Lucky Casino also ticks this box. It offers all your favourite classic casino games.
Many variants of the all-time classic (Blackjack) are provided, which includes Classic Blackjack, Vegas Single Deck Blackjack, Atlantic City Blackjack, and more. Lucky Casino also provides other card games like Baccarat and Pokers.
If you’re not an enthusiast of the cards, you’ll also find some other table games. These include Roulettes, where you’ll find variations like European Roulette, American Roulette, Lightning Roulette, and more. If you’re a fan of the dice, you’ll find games like Craps, Lightning Dice, Sic Bo, and more.
Video Pokers
Video Pokers have expertly combined arcade-style bright lights and the strategy of 5-card poker. So they are super-thrilling games that every serious online casino should provide. Lucky Casino does well in this regards, as it has one of the biggest collection of video pokers.
This is because Lucky Casino also draws games from Microgaming, and the game studio has the biggest collection of video pokers. The casino holds both less-famous and very popular video poker titles such as Aces and Eights, All Aces, Jacks or Better, Deuces Wild, Louisiana Double, Bonus Deuces, and more.
Specialty Games
If you’re new to online casinos, you’ll find a range of games in the speciality games category that’ll appeal to you. These are fast-paced instant win games. They include scratch cards, bingos, and even keno.
Live Dealer Games
Online casinos are popular because they are a more convenient version of playing in real land-based casinos. Thus, players want the online casinos to deliver an experience closes to gaming in the floor of real land-based casinos. While online casino games have made giant strides with stunning graphics and other effects; they still lack the human element that land-based casinos give. This is where Live Dealer games come in. These games are operated by humans in the floor of land-based casinos; while video streaming technology carries the live-action to players’ device with an interface that allows participation in the game. Thus, any modern casino serious about giving the feeling of gaming in a land-based casino will offer Live Dealer games.
Lucky Casino also ticks this box. You’ll find a number of live-action games that include: Live Texas Hold’em, Live Dream Catcher, Live Three Card Poker, Live Baccarat, and more.
Progressive Jackpot Games
Even more important than getting entertained is that players visit a casino so they can hit fortunes. These fortunes are usually powered by progressive jackpot games. These games usually hold jackpots that grow every time the game is played; so many of these progressive jackpots easily grow to 6 – 8 figures. That said; the ideal online casino should offer many of these progressive jackpots.
Thankfully, Lucky Casino ticks this box. It provides some of the biggest and most popular progressive jackpots in the business. These include Mega Moolah and Major Millions which at the time of writing this review were worth $5.7+ million and $1.8+ million respectively. Some of the popular progressives available were: Treasure Nile, Cash Splash, Mega Fortune, Hall of Gods, Arabian Nights, Ozwin’s Jackpots, etc.
Bonuses Review
This bonuses review of Lucky Casino will examine everything about its bonus offering; that is, all the bonuses that it offers players as well as the conditions that come with such bonuses.
Bonuses
Casino bonuses enable players to get free gaming; not just for fun, but with the chance of winning real money. Thus, every casino player want bonuses; and the ideal online casino will offer a lot of these. Lucky Casino advertises having different bonuses starting with a welcome bonus for new players and other bonuses for existing players.
Welcome Bonus
The welcome bonus is a casino’s reward for choosing it over the competition. Thus, a casino’s welcome bonus should be attractive enough to draw a new player to the particular casino.
In our opinion, Lucky Casino does not come out shining in this regards. Its welcome bonus offer is “200% bonus up to €100”.
There’s no doubt that this offer (only up to €100) is relatively small. It doesn’t compare if you consider that there are some insanely huge sign up bonus up to thousands, or that there are other sign up bonuses that are even staggered to cover multiple deposits.
However, if it’s any consolation, we love that the welcome bonus is a 200% bonus, which means that you’ll need only a €50 deposit in order to claim the full €100 amount of the bonus. This also means that it’s very likely to claim the full bonus amount.
Being able to claim the full bonus amount is a big deal to us. This is because many online casinos only have massive welcome bonuses as an attraction. Once players are drawn in, they soon find out that it’s a tall task to redeem the full bonus amount. That is, claiming the full bonus amount often requires making large single deposits which players are unable or unwilling to make.
However, in Lucky Casino only €50 is required to claim the full welcome bonus; and it is more likely that players will be willing and able to make the deposit.
Other Bonuses
The Lucky Casino welcome bonus is only available for redemption once (after the first deposit). If you’ll want to continue with the casino, you’ll want it to provide other bonuses so that the house can continue to be an exciting place where you can get free gaming.
Casinos other bonuses usually include match bonuses, no-deposit bonuses, tournament prizes, and cash backs. A match bonus is a cash bonus that a player can redeem after making a deposit; a no-deposit bonus is a cash bonus that a player can redeem simply by logging in (without having to make a deposit); a tourney prize is cash money (sometimes bonus money) that a player receives for winning participation in a casino’s tournament, and a cashback is a part of losses that a player receives as cash money (not bonus money).
At the time of writing this review, the only promotion Lucky Casino was actively advertising was its welcome bonus. However, there were none of these other bonuses in its promotions page. This definitely does not mean that Lucky Casino has nothing to offer after its welcome bonus. Rather, these other bonuses are not often available.
Bonus Conditions
Casino bonuses always come with conditions, and players are often caught out by these conditions. Thus, before being enticed by the size of casino bonuses, it’s wise to also consider the conditions attached. Some bonus conditions of importance are: bonus wagering requirement, games’ contribution to play-through, betting limits when playing through bonuses, etc
Bonus Wagering Requirement
After claiming a bonus, before the fund (or any winnings from it) can be withdrawn, you’ll have to wager up to an amount. That amount is the bonus wagering requirement (BWR). Thus, you’ll want the BWR to be as low as possible, so that when you claim a bonus, you’ll not have to spend too much or wait too long before the funds is cleared for withdrawal.
That said, Lucky Casino does relatively well in this regards. It advertises that all bonuses redeemed are subject to a wagering requirement of 35 times bonus amount. This means that if you redeem all €100 of the welcome bonus, before you can make any withdrawal your total wagering will have to be up to €3500.
This is relatively low considering that what comes out as the industry average bonus wagering requirement is 40 times bonus amount.
Games Contribution to Play-through
When rolling over a bonus to clear it for withdrawal, all casino games do not contribute maximally. However, the lower the contribution of games to play-through, the more you’ll spend wagering in order to clear the bonus. For example, the example of wagering €3,000 to clear a €100 bonus applies only with games that contribute 100% to play-through. If games played during play-through contribute 50%, clearing the €100 bonus will require wagers totalling €6,000; and if games played contribute 10%, clearing the €100 bonus will require wagers totalling €30,000. That said; you’ll want an online casino with games that have a relatively high contribution to play-through.
In this regard, games in Lucky Casino contribute to bonus wagering requirement in the following way:
- Slots – 100%
- Table Games – 10%
- All other games – 0%
If you check other casinos’ contributing percentages to play-through, you’ll easily see that Lucky Casino does not come shining in this regards. Take the following as examples:
- Slots: only slots have a maximum contribution to wagering in Lucky Casino; but in some other casinos, kenos and parlor games also have 100% contribution to play-through.
- Table Pokers: Lucky Casino has all table games (which includes table pokers) contributing only 10% to play-through; but in some other online casinos, table pokers contribute as much as 50% to play-through
- Live Dealer games: these games do not contribute to wagering in Lucky Casino, but in many other casinos the different live dealer games have different contribution to meeting bonus play-through requirement
That said, except you’ll be playing slots, Lucky Casino may not be the best place to play with bonuses because you may have to spend relatively more when wagering to clear a bonus for withdrawal.
Maximum Bet allowed during Play-through
We’ll say it! Casinos want to make it as difficult as possible for players to clear bonuses redeemed. If it’s not with high bonus wagering requirement; then they impose low caps in single bets when playing through a bonus. With a low maximum single bet amount, even if the bonus wagering requirement is low, it’ll take very many individual game-plays to clear the bonus. Thus, players will want the maximum single bets amount to be as high as possible.
Unfortunately, that is not the case with Lucky Casino. The casino advertises that “you can place a maximum bonus bet of €5 per spin when you have a bonus active”.
With this, wagering €3,000 to clear the €100 welcome bonus will require over 600 individual hands. It’s clear to see that the €5 cap is relatively low. This will be a draw-back to high rollers. These players tend to flow towards flexible single bet caps; that is, caps that are percentages of the bonus amount. That way, if they make large deposits and redeem a large bonus, the single bet amount applicable will be relatively high. However, in Lucky Casino, no matter the bonus amount, if any single bet when the bonus is active is more than €5, all winnings from the bonus plays will be confiscated.
Withdrawal Caps on Bonus Winnings
Lucky Casino has a withdrawal cap on no-deposit bonus winnings. That is, if you redeem a no-deposit bonus, and successfully clear the bonus for withdrawal; no matter the balance, you can only withdraw a particular amount while the remainder is forfeited. Unfortunately, the withdrawal cap of Lucky Casino is a very low €100.
Thus, it wouldn’t matter what the balance is after playing through a no-deposit bonus, you can only get €100. Thus, it’s not hard to see why many players (including us) hate this kind of withdrawal caps. They’re simply there to ensure that if you do not put in your own money, you can’t get anything big from the casino.
Bonus Prohibitions
Lucky Casino really doesn’t want players hitting it big with bonus money. For example, it prohibits wagering on jackpot games with bonus money.
If you have a bonus active and wager on any jackpot game, it will result in forfeiture of bonus money and any winnings from the bonus play. This is really disappointing if you consider that there are many online casinos that invite players to try to hit millions (even in Progressive jackpot games) with bonus plays.
Banking Review
This banking review of Lucky Casino will examine everything about depositing real money into your casino account and withdrawing winnings from the account.
Deposits
You can participate in real money games only if you have sufficient funds available to wager for such participation. Thus, deposits are important to online casino gaming. Important deposit considerations include deposit options, applicable deposit limits, and speed of processing.
Deposit Options
Deposits will be more convenient if players are provided with a range of deposit options. Lucky Casino does relatively well in this regards. In its banking page, you’ll find that you can load your account using the following deposit options: Visa, EcoPayz, Mastercard, Neteller, Skrill, PaySafeCard, iWallet, Interac Online, Crypto, POLi, Venus Point, and Much Better.
This is by no means an overly long list, as you’ll easily find online casinos giving players more options for making deposits. Also, you’ll not have all options available to you in your location. However, with the supported options, you’ll always have more than enough to conveniently load your account wherever you may be.
Deposit Limits
All online casinos put limits on how much players can deposit. The minimum deposit amount is the most important here; and players generally want this as low as possible so that even with a very small budget, players can load their account and enjoy casino gaming entertainment.
Lucky Casino does relatively well in this regards. With many of the deposit options, the minimum amount that can be deposited is €10. This is the minimum deposit amount, you’ll find offered by many other online casinos.
Processing Speed
Players cannot play real money games until deposit funds are sitting in their casino account. Thus, the ideal online casino will process deposits as fast as possible, so that deposit funds will be immediately reflected in players’ account.
Lucky Casino does very well in this regards. In fact, one of the selling points of Lucky Casino is ease of getting started, which includes swiftly having deposit funds in your casino account. With many of the deposit options, deposits are instantly processed. Lucky Casino advertises that in “41 seconds [you’ll] have money in your account and start playing”
Withdrawals
Actually getting paid when you withdraw winnings from your casino account is a mark of a legit online casino. In this regards, important considerations include: withdrawal options, withdrawal limits, payout speed.
Withdrawal Options
You’ll want it to be as easy as possible when it’s time to withdraw your winnings. To start with, you’ll want a wide range of withdrawal options so that you can easily find a means to get your money no matter where you may be located.
Also, Lucky Casino does not break the roof with a long list of supported withdrawal options. It supports only: Visa, EcoPayz, Mastercard, Neteller, Skrill, iWallet, Venus Point, and Much Better. However, with these options, finding a means to get paid should not be an issue.
Withdrawal Limits
Just as it is with the deposits, withdrawal limits also apply. You’ll want minimum withdrawal limit to be as low as possible so that within no time you’ll be withdrawing your winnings. At the other end, you’ll want maximum withdrawal limits to be as high as possible so that if you have winnings, it won’t take too much time to withdraw everything.
Lucky Casino does relatively well in this regards. The minimum withdrawal amount is €50 which is relatively low. At the other end, the maximum withdrawal limit is €5,000 per week, which is also what many other online casinos allow.
Payout Speed
A casino that actually pays must be legit. However, players are usually not content that a casino pays; they’ll want the payment to be received as fast as possible. Thus, the ideal legit online casino is one that features fast payment.
Thankfully, Lucky Casino ticks this box. In fact, Lucky Casino says that one of the reasons players should choose it over the competition is that it offers “ultra fast payments”. In its words: “when you claim your winnings, the money will be in your bank account like the speed of lightning”.
When withdrawing with the e-wallets options, you’ll receive the payment within 24 hours; while the credit/ debit cards take 2 – 5 working days. In comparison to the payout speed of many other online casinos, this is really ultra fast.
However, know that for withdrawals equivalent to (or exceeding) €2000, Lucky Casino will carry out additional verification checks. These further checks always cause payouts to be delayed by more than 5 working days.
Restricted Countries
Lucky Casino, like virtually all online casinos in the business, does not accept players from everywhere. That means that if you are resident in its restricted countries you cannot create an account and use the services of Lucky Casino. That said; players will want the restricted countries to be limited so that their location is more likely to be served.
In this regards, Lucky Casino does so-so. Residents in any of the following countries cannot use Lucky Casino. These countries are Algeria, Angola, Australia, Bahrain, Belgium, Bulgaria, Cambodia, Cuba, Czech Republic, Cyprus, China, Denmark, Caribbean, Ecuador, Eritrea, Estonia, Ethiopia, France, Gibraltar, Guyana, Hungary, Hong Kong, Indonesia, Iran, Iraq, Israel, Italy, Jordan, Kuwait, Lao, Latvia, Libya, Lithuania, Malaysia, Mauritania, Mauritius, Mexico, Montenegro, Morocco, Myanmar, Namibia, Nicaragua, Nigeria, Norfolk Islands (Australia), North Korea, Oman, Pakistan, Panama, Papau New guinea, Philippines, Poland, Portugal, Qatar, Romania, Russia, Rwanda, Saudi Arabia, Singapore, Slovakia, Somalia, South Sudan, Spain, Sudan, Syria, Tunisia, Turkey, Uganda, United Arab Emirates, United States, US Territories (such as American Samoa, Guam, Marshall Islands, North Mariana Islands, Puerto Rico, and Virgin Islands), Yemen, and Zimbabwe.
Customer Support Service
As it is with every online platform; when using an online casino, at one point or another, you will need assistance. Thus, you’ll want the online casino you plan to use to have an effective customer support service.
With online services, the first place to get help (especially with answers to questions) is the self help resources of its website – usually an FAQ. In our opinion, Lucky casino does not do well in this regards. For example, it doe s not have a separate FAQ page in its website. Rather, there is an FAQ section in its homepage. What that tells you is that the FAQ section is not detailed. We weren’t surprised to see that it answered literally 6 questions.
Thus, you’ll have to directly contact the customer service for virtually everything. That said, for direct contact support, Lucky Casino supports a Live Chat. Accessing the chat box is easy; you can do that from the “Contact Us” page of the website, or by clicking the message icon you’ll find in most pages of the website. The Live Chat service is very responsive. When we tested the service when writing this review, the response time was relatively fast. Immediately we dropped our submission, we received a message that we should wait a moment for an agent to attend to us. Then in about one minute after, an agent joined the chat and swiftly answered our queries satisfactorily.
However, the support service is not available round the clock. The service time is: 8 am-midnight (weekdays) and midday – 9 pm (weekends). However, you can still drop your message in “out of service” hours. The support team will simply get back to you as soon as possible when it comes live.
Yes, it’ll disappoint many that other channels are not supported for contacting the Customer Support Service; not the good old email, and not the sweeping new telephone service. On telephone service, Lucky Casino says that there is telephone support for players in Sweden and Finland.
Conclusions
Lucky Casino is a legit online casino that is fully licensed and under the oversight of top casino regulators like the Malta Gaming Authority. So there’s no doubt that it is a fair online casino where players can have winnings, and that it is a reliable online casino that pays winners. Employing the industry standard 128 bit SSL encryption, you can also be sure that your sensitive data is well protected.
Lucky Casino promises to serve “players with the best casino entertainment that there is to offer”. Interestingly, the Malta headquartered online casino from Glitnor Marketing Services lives up to that promise.
Lucky Casino is powered by Microgaming, NetEnt, Elk, Quickspin, and other top developers of online games; so it is stocked with high-quality casino games featuring classy graphics, features, and more. The games number over 1,000 and features games from every genre of online casino games; so whatever you play (from slots to various games, and from the classic table games to their live versions), you’ll find joy in Lucky Casino. There are tons of progressive jackpot games, so you can draw from the Treasure Island theme of the casino and aim for life-changing wins. Also however you play, Lucky Casino caters to you; games are available in download play and Instant-Play versions, and you can play on your desktop or from mobile devices.
The issues we had with Lucky Casino centred on its bonus offerings. The size of its welcome offer is low (as it was only up to €100), and other bonuses are not always available. Lucky Casino has a relatively low bonus wagering requirement (35 times bonus amount), which means it’ll be relatively easier to clear bonuses for withdrawal. However, the casino manages to throw a spanner in the works with its low €5 maximum single bet cap, because you’ll have a large number of individual hands to play to meet play-through requirement.
On the banking front; there are ample deposit and withdrawal options, so finding methods to load your account or withdraw your winning will not be an issue. Banking limits are also largely friendly, and the payout is relatively fast.
If you need help, it may be disappointing that the customer service can only be reached via Live Chat, and that the service is not available round the clock. However, response time is relatively fast, and feedback is usually largely helpful.
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Pros
- Also, operate a sportsbook so players can have an exciting switch to betting on their favourite sporting events
- A legit online casino fully licensed by Malta Gaming Authority and Sweden Gambling Authority
- A safe online casino that uses 128 bit SSL encryption
- Provides high-quality games as it is powered by top developers of online casino games such as Microgaming, NetEnt, Elk, Quickspin, etc
- Registration is super easy, so it’ll be fast to get started and start accessing games
- Provides over 1,000 online casino games that include titles from every genre of online casino games
- Also provides live dealer games
- Provides many of the biggest and most popular progressive jackpot games in the industry (such as Mega Moolah, Mega Fortune, Major Millions, Hall of Gods, and more)
- Gaming flexibility is afforded as games are available in download and instant play versions, and mobile gaming is supported
- The bonus wagering requirement is, which is 35 times bonus amount, is relatively low
- A good number of banking options are supported for making deposits and withdrawals
- Minimum deposit limit (which is €10) is relatively low
- Withdrawal limits are relatively good (minimum withdrawal €50; maximum withdrawal €5,000 per week)
- Payment is relatively fast
- Customer support is available via Live Chat, and response time is relatively fast
Cons
- US players are not accepted
- The size of the welcome bonus is relatively small as it is only up to €50
- After the welcome bonus, other bonuses are not regularly available
- Maximum single bets amount when playing through a bonus is only €5 which is relatively low
- The amount that can be withdrawn after playing through no-deposit bonuses is capped at €100
- Customer support could make do with other contact channels such as email and telephone service