Virtual City Casino advertises as a “futuristic casino”. Since futuristic describes something that is ahead of time and displaying advanced elements, it is clear that Virtual City Casino is promising to be a very advanced online casino.
The big question is whether this is just some clever theming, or whether Virtual City Casino is actually an advanced online casino. That is, does Virtual City Casino feature first-class games? Does it feature first-class services (like easy and fast deposits and withdrawals, effective customer service, etc)? In the first place, is Virtual City Casino legit? That is, can players actually have winnings; and does the casino actually pay winners who request payment?
Yes, Virtual City Casino is legit. It players’ payments and legal regulators show that Virtual City Casino is not a scam. However, there are other discoveries you need to know before deciding to play this casino.
This review will examine Virtual City Casino in order to provide the information that will help you answer these questions and more.
Virtual City Casino – Background
This review of Virtual City Casino will kick off with an examination of the casino’s operator, its licensing and certification info, as well as its operating record.
You can visit Virtual City Casino here: www.virtualcitycasino.com. Opening the website, you’ll get a feel of what Virtual City Casino promises – the futuristic. Virtual City Casino uses a sci-fi theme. Since science fiction is all about serving great doses of imaginative wonders, Virtual City Casino can only be using its sci-fi theme to promise to be a gaming destination that serves great gaming wonders.
Virtual City Casino is owned by Technology Services Trading Limited. This is one of the longest-serving casino operators in the business, so it is hugely experienced. The company is associated with the Casino Rewards Group, which is an equally well-respected casino operator.
These companies are responsible for other top online casinos in the industry. These include Quatro Casino, Captain Cooks Casino, Zodiac Casino, Grand Mondial Casino, Aztec Riches Casino, and more. Virtual City Casino is similar to these its sister sites on many fronts. So if you like your experience in any of these excellent sites, you’re sure to like what Virtual City Casino gives.
Virtual City Casino is licensed by the Kahnawake Gambling Commission, the Malta Gaming Authority, and the UK Gambling Commission. These are some of the most reputable licensing jurisdictions in the industry.
A reputable gaming license means a lot. It means that to obtain the license, the casino had to meet some of the highest standards; and that after obtaining the license, the casino cannot run freely. The latter means that the casino is regulated by the licensing commission, and a reputable jurisdiction will hold the casino to high standards ensuring that it will always offer fair gaming and pay winners.
Thus, licensed by the some best regulators in the business, Virtual City Casino comes out as not only legit but also very player-friendly.
Virtual City Casino has the backing of eCOGRA (eCommerce Online Gaming Regulation and Assurance). eCOGRA is an accredited testing facility that tests casino’s games for fairness. The standard test process is to run multiple game rounds and analyze the results for randomness. That Virtual City Casino has the eCOGRA seal of approval means that its gaming result was found to be random. In bare-bones speak, this means that every player who places a bet in the casino has a chance of winning the bet.
Virtual City Casino was launched in 2002. This means it has been around for 18 years, making it one of the longest-serving online casinos in the industry.
While the sheer longevity of Virtual City Casino is impressive, it is even more impressive that in those 18 years there have been many winners who have gotten paid. Like all casinos from the Casino Rewards Group, Virtual City Casino features a “winners list”. This list shows winners (and payment proofs) of the casino stretching ten years back. This is a self-published list, so we understand if you do not trust it.
However, finding winners of the casino from independent sources will not be an issue. Many of these also show payment proofs. All of these show that players do have winnings in Virtual City Casino; and when they request payment, they get paid.
Is Virtual City Casino legit?
A scam online casino will either disappear with your deposits or not pay you when you withdraw winnings. Thus, determining that an online casino is legit before venturing in is the wise course. That said; the big question is whether Virtual City Casino is legit. The simple answer is yes. There is actually no doubt that Virtual City Casino is legit. This is clear from the discussion of the casino’s operator, gaming license, certification, and operating record.
- Operator – Virtual City Casino is backed by Technology Services Trading Limited and the Casino Rewards Group, and these are some of the most respected companies in the industry. They are 100% legal, hugely experienced, and are responsible for a host of other online casinos. From this, it can be gleaned that Virtual City Casino is legit because it is highly unlikely that these reputable companies will birth a scam site. Also, with the other online casinos of these companies 100% legit, it is highly unlikely that Virtual City Casino will be the odd one out.
- Licensing – Virtual City Casino is licensed by some of the best regulators in the business like the KGC, MGA, and UKGC. From this, it can be gleaned that Virtual City Casino is legit because it is highly unlikely that these reputable regulators will license and endorse a scam site.
- Certification – Virtual City Casino has the eCOGRA seal to show that it offers fair gaming. eCOGRA is one of the best casino certifiers in the industry. This adds to the legit case of Virtual City Casino because scam sites are usually utterly rigged against players.
- Operating Record – Virtual City Casino has been around for 18 years. It takes a legit online casino to stay on for that long. Naturally, players who are scammed cry out, so scam online casinos are discovered early, and death comes with such discovery. So it is highly unlikely that an online casino that has persisted for 18 years is a scam. Also, the winners list in the casino website and the many other testimonials in independent website show that there are winners in the casino and they get paid. Scam online casinos do not pay because they are designed to do the very opposite.
With Virtual City Casino operated by 100% legal companies with many legit online casinos under their wings, with it licensed by reputable regulators, with it certified by one of the best casino auditors, and with it having an 18-year record of creating and paying winners, there is no doubt that it is a legit online casino.
Is Virtual City Casino safe?
Virtual City Casino is a safe online casino. You can be sure that any sensitive data shared with the casino will be well protected. This is because it uses SSL (Secure Sockets Layer) technology. This technical measure creates a private channel between you and the casino when exchanging data. The 128-bit encryption of the SSL technology is high-level encryption that is nigh unbreakable.
The eCOGRA certification of Virtual City Casino also assures that the online casino is safe. This is because it is a “fair and safe” audit seal. So eCOGRA also tests a casino’s safety processes in its audit.
Who can play in Virtual City Casino?
Obviously not everyone can play in Virtual City Casino because there are country restrictions. However, unlike other online casinos that spell out restricted countries, Virtual City Casino only says that some countries are restricted without specifying which countries.
However, we can say that US players are not accepted. If you’re from the US, you’ll have to look for US-friendly casinos. If you’re resident everywhere else, the only way to know if you’ll be accepted is to try to create an account.
Background of Virtual City Casino Summary
|√||Uses a simple website www.virtualcitycasino.com|
|√||Owned and operated by the highly experienced duo – Technology Services Trading Limited and the Casino Rewards Group|
|√||Licensed by reputable casino regulators – Kahnawake Gambling Commission, the Malta Gaming Authority, and the UK Gambling Commission|
|√||Certified by a top casino auditor – eCOGRA|
|√||Has an 18-year operating record|
|√||There is a record of winners and evidence of payment (that is, payment proofs|
|X||US players are not accepted|
Casinos always say that they are primarily for entertainment. The entertainment value of casinos is provided by its games. Thus, this part of the review of Virtual City Casino that examines its games will determine whether the online casino is an entertaining online gaming destination. The examination will include the casino’s software provider, casino versions, game selection, and more.
Virtual City Casino is powered by the Microgaming Viper software. What this means is that Virtual City Casino provides high-quality casino games. It is the software that powers the casino that blesses the casino with its quality characteristics such as graphics, animations, sound effects, and more.
Thankfully, Microgaming is one of the best developers of online casino games. Casino enthusiasts just cannot count off top game studios without mentioning Microgaming. Sharp graphics, realistic animations, engaging sound effect, smooth game-play, and more are what characterize Microgaming games. Thus, any Microgaming-powered online casino is guaranteed to have the quality for an excellent online casino gaming experience. With Virtual City Casino powered by Microgaming, there is no doubt that it gives the highest quality you’ll get from an online casino.
However, Virtual City Casino is solely powered by Microgaming. This means that it can only give Microgaming features. This may come down as a disadvantage. This is because, in the gaming world, game developers excel in different areas; and you’ll find this in their games. For example, Microgaming does not get close to Betsoft in 3D slots; and Rival Gaming is the clear leader in the super-engaging i-slots.
This means that an online casino that is powered by multiple Providers is able to give its players the best that different gaming platforms have to offer. This variety of software experiences is lacking in all casinos powered by a sole software provider (such as Virtual City Casino).
Virtual City Casino is available only as a Download Casino. This means that to play casino games in Virtual City Casino, you’ll have to download and install the casino software to your device. Download Casino is the traditional mode of play in online casinos. It gives access to the full features of the casino, as you’ll be able to play all available casino games. However, Mac users will be unable to play in Virtual City Casino, as the casino software cannot be downloaded to Mac devices. Also, if you’ve downloaded the casino software to your PC, you can only play games from that particular PC.
This is where it’ll disappoint many that Virtual City does not have Instant Play version. The Instant Play version allows playing games online directly using web browsers. It does not require download so it cares for the limitations of the Download version. For example, Mac users who cannot download can fire up web browsers and access games. Also, casino games can be played from any device; all you’ll need is a web browser and your login details.
That said; with Virtual City Casino supporting only the Download mode of play, it is not for you if: your device is Mac, you don’t have space on your PC for casino software files, or you’ll want to play online casino games from different devices.
Virtual City Casino is compatible with mobile devices. With the world in a rush like never before, many casino players may not have the luxury of coming home to a computer to play online casino games. Thus, they’ll want casinos that are mobile-friendly, so that they can play games on the go, whether that is while riding in a bus, or while relieving oneself in the convenience.
With Virtual City Casino compatible with mobile devices it gives the ultimate gaming freedom that mobile gaming avails.
Number of Games
You’ll have to download to your PC to play games in Virtual City Casino. But how many games will you get? The casino offers over 550 online casino games. It is definitely not the online casino with the highest number of games (that belong to those with thousands of games). However, its 550+ games will satisfy every player.
Another important consideration is the variety of games. Players have different gaming preferences; some love slots, others hold fast to the classic games (table games), etc. That said; the ideal online casino should provide games from the different genres of casino games so as to cater to its players’ preferences. Virtual City Casino ticks this box. Its 550+ games include titles from slots, table games, video pokers, and specialty games.
Virtual City Casino has an impressive slot offering. You can call slot games the servants that now rub shoulder with the masters. Introduced to be a second choice in casinos, the gaming thrills that slots’ spinning reels provide have seen them become arguably the most popular casino games. As a result, any serious online casino will provide numerous slot games, and Virtual City Casino does not disappoint in this regards. In fact, the bulk of its games are the spinning reels of slots.
You’ll find traditional slot games that’ll evoke the feelings of smoky casino floors with their 3 reels and traditional pay-lines; and you’ll find modern slots with 5 reels, multiple pay-lines, and crazy features to spice the gaming such as wilds, scatters, bonus rounds, and more.
Slot games have the advantage of being themed. Virtual City Casino offers slots with every theme imaginable. You’ll find horror, romance, adventure, espionage, treasure-seeking, Disney characters, sports, ancient, futuristic, and more. Thus, whatever your fun-driver, you’ll find a slot game just for you. The slot games range from brand new smoking hot titles to vastly popular titles. These include Avalon, Thunderstruck II, Agent Jane Blonde, Immortal Romance, Break da Bank, Lucky Leprechaun, and more. You’ll also find excellent movie-themed slots like Batman, Lord of The Rings, Tomb Raider, and Hitman.
- Table Games
Virtual City Casino also provides classic table games. If slots were originally second-choice casino games, the table games will be the first-choice casino games as they were the games that casinos started with. Seats at tables for casino games have been dishing entertainment from the very beginnings, that any serious casino will feature the table games. Virtual City Casino does not disappoint in this regards.
You’ll find all the popular card games. Blackjack is glorified as many versions and variations of the game of 21 are featured. You’ll find Classic Blackjack, Atlantic City Blackjack, Vegas Strip, and more; Spanish 21, Pontoon Gold, Double Exposure and more are also available. If you really love the cards, you’ll also find some types of Baccarats as well as Pokers.
Craps are available for all lovers of the dice; and the table games are rounded off with the French classic – Roulette. Different types of Roulette available include Multi Wheel Roulette, Premier Roulette, European Roulette, French Roulette, American Roulette, etc.
- Video Pokers
Video Pokers are another group of casino games that have proven to be great entertainment past-times. Combining elements of video slots and 5-card poker, Video Pokers usually appeal to players of both slot and poker persuasions.
Virtual City Casino does very well in its Video Poker Category. Casino enthusiasts will already know that Virtual City Casino will have a strong video poker collection because it is powered by Microgaming. The game studio is the leader in terms of video pokers, as it boasts of the largest collection of the hybrid game. You’ll find all of your favourite video pokers; which include Jack or Better, Deuces Wild, Joker Poker, Aces and Faces, and more.
- Specialty Games
The specialty game category holds the casino misfits; which are online casino game other than slots, table games, and video pokers. This category gives entertainment to players who are not fans of the regular casino games. Thus, the ideal online casino should have a robust specialty games category. Virtual City Casino does quite well in this area. Games in the category include keno, many bingo variants, and many Scratch and Win games.
Is there a Live Casino?
Very unfortunately, Virtual City Casino does not provide a Live Casino. Live Casino games simply give live action from the floor of a real (that is a brick and mortar) casino, with professionals (real humans) dealing the cards and spinning the Roulette wheel.
So unlike regular online casino games, Live Casino games allow you to play with and against real humans. The games are operated right from the floors of a real casino, with humans stationed right in the floor of a real casino; so you get the closest thing to being in the floor of a real casino. Unfortunately, you cannot get this feeling while in Virtual City Casino. Maybe, it is only staying true to its name. You’ll have to be content with its “virtual” games which lack that human element.
Are there Jackpots?
Yes, Virtual City Casino holds many jackpot games. It is jackpots that take most players to casinos. Everyone wants to win huge sums, and it is jackpot games that can give such wins. The sweetest of them are progressive jackpots.
These are designed to grow until the jackpot is won. Every time a progressive jackpot game is played, the jackpot receives a contribution from the bet; so it keeps growing. Networked progressives receive such contribution from many casinos, so their jackpot sums are known to reach massive figures.
Virtual City Casino is a good destination for jackpot chasers because it is powered by Microgaming. The game studio has about 16 progressive jackpot games, which are some of the most popular progressives in the industry.
These range from conservative progressives with jackpots of thousands and tens of thousands, to massive progressives with jackpots of hundreds of thousands, millions, and tens of millions. One of such massive progressive is Mega Moolah. This deserves a special mention because it is easily the industry’s most popular progressive.
Every time it is won, it starts growing from €1 million, so it is guaranteed that every winner of the mega jackpot will be a millionaire. Other progressive jackpot games in Virtual City Casino include Major Millions, Treasure Nile, King Cashalot, Tunzamunni, Cash Splash, Fruit Fiesta, Lots A Loot, Roulette Royale, Poker Ride, Cyberstud Poker, Triple Sevens Blackjack, and SupaJax.
As the examples show, the progressives are attached to all genres of casino games. You’ll find them in classic and video slots, in the table games of blackjacks and roulettes, and in video pokers. Thus, whatever your game is, you can still chase the huge wins.
Casino Games Summary
|√||Powered by Microgaming, allowing it to offer high-quality features like sharp graphics and animations, cool sound, etc|
|√||Offers over 550+ games|
|√||Games variety is impressive including slots, table games, video pokers, and specialty games|
|√||Over 16 progressive jackpot games are provided including the world-famous Mega Moolah|
|√||Mobile gaming is supported|
|X||A variety of software experiences is not possible; as the casino is solely powered by Microgaming|
|X||Only Download Casino is provided; in-browser gaming is not supported|
|X||Live Dealer games are not provided|
Any rewarding online casino should run different promotions which bless its players with bonuses. Virtual City Casino has some fine promotions, especially its welcome bonus and its loyalty program.
The welcome bonus is the gift of a bonus that you get for choosing an online casino over its competitors. So that the choice will be an easy one, the welcome bonus should be very attractive; or at least attractive than what the other houses have to offer.
Virtual City Casino does well in this regards. Its welcome bonus is a whopping 300% up to €530. However, it covers the first five deposits as follows:
|1st deposit||100% match bonus||€50|
|2nd deposit||100% match bonus||€100|
|3rd deposit||25% match bonus||€80|
|4th deposit||25% match bonus||€150|
|5th deposit||50% match bonus||€150|
There’s no doubt that the welcome bonus is relatively huge. Being able to get €530 in bonus money is a wonderful prospect.
Another good thing about the welcome bonus is that it is staggered. Staggering a bonus makes it easier for players to claim the full bonus amount. This is because instead of making a single large deposit to claim the bonus, multiple relatively small deposits are required. For example, to claim the full €530 welcome bonus of Virtual City Casino, a deposit of €1,370 is required.
|Bonus||Max Bonus||Required Deposit|
|1st deposit||100% match bonus||€50||€50|
|2nd deposit||100% match bonus||€100||€100|
|3rd deposit||25% match bonus||€80||€320|
|4th deposit||25% match bonus||€150||€600|
|5th deposit||50% match bonus||€150||€300|
Making a one-time payment of €1,370 may be difficult. However, with the payment spread, covering five deposits of €50 – €600, it is more likely that players will be able and willing to make the deposits to claim the full bonus amount.
However, if you are one who likes to get a great bang for their buck, you won’t be entirely happy with the welcome package. This is because from the third to the fifth deposit bonuses, the match percentages are relatively low (25%, 25% and 50%). Thus, the deposit required to get each of those bonuses is many times the bonus amount. It is because of this that claiming the €530 bonus requires deposits of €1,370.
Also, where the match percentage is low, and the maximum bonus amount is high, a large single deposit will be required to claim the particular bonus. This is seen from the fourth deposit bonus of Virtual City Casino (which requires a €600 deposit). Thus, low match percentages can eliminate the advantage of staggering the welcome bonus – which is so that claiming the full bonus will not require making single large deposits.
As at writing, the only bonus offering that Virtual City Casino was promoting is its welcome bonus. It will almost have you thinking that the casino only rewards new players. However, know that this is typical of the casinos of the Casino Rewards Group. While they do run some promotions from time to time, these are not given the same force (publicity) as their welcome bonuses.
In our honest opinion, formed from reviewing literally hundreds of online gaming houses, bonus generous houses always have different bonus offerings at any one time, and they give force to such bonus offerings. Thus, with only the welcome bonus ever featuring in the promotions page of Virtual Casino, and with it never giving force to the other bonuses that it sometimes runs, it is safe to say that Virtual City Casino is not a bonus-generous online casino.
Virtual City Casino is also a participant of the Casino Rewards Loyalty program. The program rewards members for sticking with the casinos of the Casino Rewards Group. Any time you play real money games in any of these casinos, you’ll earn loyalty points, which you can later convert to casino credit (bonus money). 100 points convert to 1 casino credits. The minimum amount of points that can be redeemed is 1000 (which is €10).
There are 6 VIP levels in the club. You climb up the levels by earning the required amount of points. You enjoy more benefits by levelling up. These include birthday gifts, exclusive games and promotions, improved bonuses, entries into sweepstakes, dedicated VIP host, and more. Interestingly, there are no special requirements to gain entry into the VIP program. All new players are automatically entered into the VIP club.
Sometimes players who claim casino bonuses often find them more pain than gain because of certain conditions. Thus, before claiming a casino bonus, it’s important to check whether conditions attached to the bonus are fair.
Some important conditions to consider are bonus wagering requirement, games’ contribution to wagering, and single bet size when playing through a bonus.
- Bonus Wagering Requirement
After claiming a bonus, you’ll have to wager up to an amount (the wagering requirement) before you’ll be permitted to withdraw. Thus, the ideal online casino is one having a relatively low bonus wagering requirement. Thankfully, Virtual City Casino does so-so in this regards. The first deposit bonus is subject to a 60x play-through, while other deposit bonuses are subject to a 30x play-through.
|First deposit bonus||60x bonus amount|
|Other deposit bonuses||30x bonus amount|
This means that if the full €50 first deposit bonus is claimed; you’ll have to wager a minimum of €3,000 before you can make a withdrawal. However, anything else that a €50 deposit bonus is claimed, you’ll need to wager only €1,500 to be cleared for withdrawals. While wagering €3,000 to clear a €50 bonus is obviously high, wagering €1,500 to clear it seems fair.
If we add that the industry standard is 40x play-through; then it becomes clear that while the wagering requirement that applies to the first deposit bonus is relatively high, the wagering requirements that apply to other bonuses are relatively low. Thus, in Virtual City Casino, it’ll take some ask to clear the first deposit bonus; but afterwards, clearing bonuses will be relatively easy.
- Games Contribution to Play-through
When a bonus is active the games you play to determine how fast you’ll meet wagering requirement and get cleared for withdrawals. Thus, the ideal casino should have games that count high towards meeting wagering.
Virtual City Casino does very well in this regards. Its games have the following percentage contribution to wagering.
|Casino Games||% contribution|
|Slots and Parlor Games||100%|
|Table Pokers, Casino War, and Sic Bo||50%|
|All Blackjacks (except Classic Blackjack), Craps, and Baccarat||10%|
|All Video Pokers (except All Aces Video Poker), Caribbean Draw Poker, Texas Hold’em Bonus Poker Gold, Triple Action Hold’em Bonus Poker Gold, Classic Blackjack, and all Roulettes||2%|
|All Aces Video Poker||0%|
This means that only slots and parlor games contribute maximally to wagering. So to meet wagering requirement fastest, you should be playing these games. However, you’ll find that with the other games, you’ll get a better bang for your buck in Virtual City Casino than in many other online casinos. For example, Table Pokers and Sic Bo count 50% towards meeting play-through requirement, but in many other casinos, you’ll find that the former counts only 8% while the latter does not count.
When playing with bonuses, Virtual City Casino gives you more joy as virtually every game have a higher contribution to wagering than you’ll find in many other casinos. One exception is Video Pokers. The hybrid games count 2% towards wagering in Virtual City Casino, but in many other casinos that we’ve reviewed, they count more (usually 8%).
- Maximum bet amount when using bonuses
Virtual City Casino advertises that when playing with bonuses if bets placed exceed 25% of the bonus amount, winnings will be confiscated. This is a relatively large maximum bet cap. It is also flexible as the particular moves up and down depending on the deposit (hence bonus redeemed). As such it’ll suit high rollers.
|√||An attractive welcome bonus that is up to €530|
|√||Welcome bonus is staggered to cover the first 5 deposits, making it easier to claim the full bonus|
|√||Automatically enters new players into the prestigious 6-tier Casino Rewards Loyalty program|
|√||All games (except video pokers) count relatively high towards meeting wagering|
|√||Wagering requirement (30x bonus amount) is relatively low|
|√||Maximum bet amount when playing with bonuses is flexible and relatively high (<25% of bonus amount)|
|X||The 3rd to 5th bonuses of the welcome package have low match percentages; thus redeeming the full €530 bonus requires minimum deposits of €1,370|
|X||Lacking in other bonuses (after the welcome bonus); thus, it is not a bonus-generous online casino|
|X||Wagering requirement of the first deposit bonus (60x bonus amount) is relatively high|
After creating your Virtual City Casino account, you’ll have to buy casino credits (or make deposits) in order to start playing games. And when your plays result in wins, you’ll not want the winnings to sit perpetually in your casino account; you’ll want to cash them out (or make withdrawals). Thus, deposits and withdrawals are important casino elements to consider before jumping into any online casino.
When it comes to deposits, some of the things you’ll want to know are: what deposit options are supported so as to know the method you can use conveniently, what limits apply so as to know how much you can deposit, and how fast deposits are processed, so as to know if you can use deposited funds immediately after the transaction.
- Deposit Options
Virtual City Casino supports a relatively long list of deposit options. These options are MasterCard, Visa, EcoPayz, Diners, Kalibra Card, Qiwi, Maestro, Visa Electron, PaySafe Card, Entropay, Postepay, InstaDebit, PayPal, POLi, Skrill (Moneybookers), Neteller, EPS, Nordea, Multiblanco, Neosurf, Ukash, eKonto, iDEAL, GiroPay, eChecks, Sofortuberwaisung, Swedbank, Instant Banking, Przelewy24, and Direct Bank Transfer.
With so many generic and region-specific deposit options supported, no matter where you are as a member of Virtual City Casino you’ll a means to conveniently put money into your casino account. However, we still were not happy to find that bitcoin (or any of its crypto cousins) was not on the list of deposit options. Given that the cryptos make for easy and fast online transactions, more than ever before, casino players are demanding them.
- Deposit Limits
Virtual City Casino has a very friendly minimum deposit limit, but a not-so-friendly maximum deposit limit. The minimum deposit amount is €10.00. With a low minimum deposit amount, casino players can make deposit and enjoy gaming no matter the size of their budgets. This €10 minimum deposit of Virtual City Casino is one of the lowest you’ll find in the industry.
The maximum deposit amount is €2,000 per day. High rollers generally place large single bets which require depositing large sums. In that regards, the €2,000 per day maximum deposit amount allowed by Virtual City Casino is not very high. However, the many casino players who are not high rollers will not have issues with this.
- Deposit Processing Time
Virtual City Casino processes deposit transactions instantly. Since it is only funded reflecting in the casino account that can be used for gaming; after making a deposit transaction, you’ll want the transaction processed promptly so that funds will be reflected in the casino account as soon as possible.
Virtual City Casino does this instantly. So immediately following your deposit transaction, you can head straight to the casino lobby and fire up your favourite game.
Withdrawal is the very soul of a legit online casino. That is, if an online casino is legit, its players who make withdrawals will always receive payment. When it comes to withdrawals, some of the things to consider are the options that are supported so as to know the option that you can conveniently use, the limits that apply so as to know how much you can receive at any time, and the payout speed so as to know how fast you’ll get paid.
- Withdrawal Options
Virtual City Casino also supports a relatively long list of withdrawal options. These options are MasterCard, Visa, EcoPayz, Diners, Kalibra Card, Qiwi, Maestro, Visa Electron, PaySafe Card, Entropay, Postepay, InstaDebit, PayPal, Skrill (Moneybookers), Neteller, eChecks, and Direct Bank Transfer.
The options available for getting paid are not as many as the deposit options. However, apart from the crypto options, the cover virtually every online payment option – credit and debit card, prepaid option, e-wallet, and bank transfer. Thus, no matter where you are, you should find a supported withdrawal option which you can use conveniently to receive your payment.
- Withdrawal Limits
As it is with pay-ins, so it is with payouts. Virtual City Casino has a very friendly minimum withdrawal amount but a not-so-friendly maximum withdrawal amount. The minimum withdrawal amount is €50.00. It is only when cashing out with DBT (Direct Bank Transfer) that you’ll need a minimum of €300.00.
With a low minimum withdrawal amount, the win balance that players will have to build before they can withdraw is reduced. Thus, everyone wants a minimum withdrawal amount that is low. That said; this €50 minimum withdrawal amount of Virtual City Casino ticks the box. It is one of the lowest you’ll find in the industry.
The maximum withdrawal amount is €4,000 per week. Maximum withdrawal amount affects the withdrawals of large balances. In this case, you’ll have to withdraw €4,000 per time until you completely withdraw your winnings. Thus, if you have a large balance, it’ll take a frustratingly long time. While the €4,000 maximum withdrawal amount of Virtual City Casino is not the best; know that it is not better than many online casinos out there. We’ve seen casinos allowing withdrawals of only €2,000 and €2,500.
- Payout Speed
Virtual City Casino is not known for speedy payouts. This is because the casino operator has an infamous policy of holding withdrawn funds pending for 2 working days. Thus, you’ll find that in Virtual City Casino, and the other casinos that are part of the Casino Rewards Group, you can’t get paid within 48 hours.
After 48 hours, withdrawn funds held pending are released, and issued out. It’ll then take 1 – 10 days to be received (depending on the payment method used). e-Wallet payments are the fastest; they take 1 – 3 days. The e-Wallets are closely followed by credit cards and eChecks which take 3 working days and 2 – 3 working days respectively; while Direct Bank Transfers take 6 – 10 working days.
If you are wondering why withdrawn funds are held pending; the Casino Rewards Group says that it is so that players may reverse the withdrawal. That is, after putting in a withdrawal request, if you change your mind about the withdrawal and will want to have it available to continue playing with; you don’t have to wait to receive the money before putting it back into your casino account.
You simply have to reverse the withdrawal in the 2 days that it is held pending, and the funds are transferred back to your casino account for you to play with. While the casino makes this reversal policy sound friendly, many will argue that it is predatory.
This is because many players who reverse withdrawals end up losing it all to the casino. Thus where “withdrawn funds” are players’ money that should naturally drop into their bank accounts, the reversal policy can reroute the funds back to the casino’s hands.
|√||Supports a long list of deposit and withdrawal options|
|√||Has a relatively low minimum deposit limit (€10.00)|
|√||Deposit transactions are instantly processed|
|√||Has a relatively low minimum withdrawal limit (€50 all method; DBT – €300)|
|X||Bitcoins are not available in the list of options for deposit and withdrawals|
|X||Has a relatively low maximum withdrawal amount (€4,000 per week)|
|X||Payment is delayed because all withdrawn funds are held pending for 48 hours to allow for the reversal of withdrawals|
|X||The reversal policy is predatory because withdrawn funds that are reversed can easily be lost back to the casino|
Customer Support Service
There are many questions that may come up when planning to or when actually using an online casino. Because issues are inevitable, you can also expect to have a couple. That said; the ideal online casino should be armed with an effective support service to handle customers’ questions, issues, etc.
In this regards, Virtual City Casino supports an email service and a Live Chat. The email address to send your inquiries is firstname.lastname@example.org. To use the Live Chat, you’ll find a chat link in the casino software interface. Like its sister sites, Virtual City Casino does not provide a telephone support service.
The support service is available 24/ 7. So it does not matter what time or day you need assistance, you can send in an email or reach out through Live Chat. The response time of the support service is also impressive. When using Live Chat, you’ll almost always find an agent online. When an agent is not immediately available, you’re sure to be connected to one in a few minutes.
After the connection to an agent, feedback is instant. The email service is equally fast. Many emails are answered in a few hours; while all emails are answered within 24 hours. Customer reviews also suggest that responses obtained are usually largely helpful.
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|√||Assistance is provided via email and Live Chat|
|√||Support service is available 24/ 7|
|√||Response time is relatively fast|
|X||Telephone support is not available|
Virtual City Casino comes with a futuristic theme to promise advanced gaming elements. It ticks all the boxes in the legal front. It is licensed by some of the best regulators in the business and certified by eCOGRA. It is also operated by the reputable Casino Rewards Group and has been around for 18 years. So you can be sure that it is a legit online casino where you can have winnings and will be paid.
On the gaming front; Virtual City Casino does offer advanced gaming using the latest Microgaming software. You’ll find first-class games with the best of graphics, sound effects, and other top-quality effects. Games are over 550, and they include slots, table games, video pokers, and specialty games; so there is something for you no matter what you play.
The juiciest and biggest progressive jackpots are also provided, so you can hit the millions with one spin. More so, you can have the ultimate gaming freedom by playing casino games on the go. However, you’ll have to download the casino software to play games because Instant Play is not supported. Live Dealer games are also not available.
Virtual City Casino has a fine welcome bonus for new members (up to €530). Sadly, you won’t find much afterwards. But all members are automatically enrolled into the Casino Rewards Loyalty program which dishes out some sumptuous benefits.
You won’t be smiling when clearing the first deposit bonus because it comes with a relatively high wagering requirement (60x bonus amount). However, subsequent bonuses come with a relatively low wagering requirement (30x bonus amount).
You won’t find many casinos that offer as many deposit and withdrawal options as Virtual City Casino. Thus, loading your casino account or cashing out shouldn’t be a problem. Minimum limits are fine. You need only €10 when depositing, and you need only €50 to cash out.
However, maximum limits could be improved, especially the maximum withdrawal limit which is €4,000 per week. With that limit, getting out a large balance will take a very long time of €4,000 weekly withdrawals. Also, payouts will be delayed by 48 hours because of a policy of holding withdrawn funds pending for that long.
On the whole, Virtual City Casino comes out as a legit and fine online casino. Except you’ll want the versatility of Instant Play, or you’ll want to find bonuses that you can claim every other day, or you’ll want super-fast payouts, there is really no reason not to try out Virtual City Casino.
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