Is Slot Madness Legit

Is Slot Madness Legit or Scam? (Review 2020)

Slot Madness says it is a highly ranked online casino that will be at the top of your favourite list after your first visit. Why the confidence? It says other than being a safe and secure place, it has a wide variety of hot slots and other favored casino games, and rewards members with an array of bonuses.

The question is whether this is true or just some sweet advert-talk. That is, is Slot Madness Casino a legit online casino for safe and secure online casino play? Does it have a variety of slot games and other casino games that’ll serve top notch entertainment to casino entertainment seekers? Does it really reward members with different bonus offers with which to increase their play for more entertainment and possible wins? What about other services that we’ll expect of the ideal online casino (such as easy and fast deposits and withdrawals, effective customer service, etc); does Slot Madness provide these?

This review will examine Slot Madness Casino in order to provide the information that will help you answer these questions and more.

Slot Madness – at a glance

Websitewww.slotmadness.com
Launched2009
OperatorEH Gaming Ventures Inc, which is part of the Ace Revenue Group
SoftwareNuWorks
Casino VersionDownload, Instant Play
Mobile CompatibilityNo (Desktop only online casino)
Games130 Games – slots, table games, video poker, and specialty games
Live Casino GamesNo
Welcome Bonus400% match bonus (on deposits of $30 – $1,000)
Wagering RequirementSlots: 30 x (D+B); Table Games and Video Pokers: 80 x (D+B)
Banking OptionsDeposit: Visa, Mastercard, AmEx, Discover, Neteller, Cash Transfer, and Bitcoin Withdrawal: Neteller, BankWire, Bank Checks, and Bitcoin
Banking LimitsMinimum deposit: $50 Minimum withdrawal: $100; Maximum withdrawal: $2,500 per week
Customer SupportEmail; Live Chat

About Slot Madness

This review starts with an examination of the background, licensing, operating record etc of Slot Madness Casino. The aim is to determine whether this online casino is a legit and safe gaming destination. 

Background

Slot Madness Casino is operated by EH Gaming Ventures Inc, which is an operator that is part of the more known Ace Revenue Group of Casinos. This Group is responsible for a couple of online casinos which includes: Royal Ace Casino, Silver Oak Casino, and Planet 7 Casino.

Slot Madness Casino was launched in 2009, so it has been operating for over a decade. The casino has one of the most attractive looks you’ll find in the business. The website literally glows in a fine display of bright colors and sharp graphics.

The website is not only colorful; it is very intuitive as it boats of easy to use navigational tools that’ll help you find your way around even if you are new to online casinos. Also, Slot Madness Casino has one of the most exciting themes in the industry.

The madness theme promises a lot of joy and excitement. The casino says they are all mad there; and it invites people to join the craze. Such informal-speak which is used in the site has a playful and joyful vibe to it.

That said; Slot Madness Casino website has a simple, colourful, and lively website that’ll melt hearts. You can visit the casino here: www.slotmadness.com.

Is Slot Madness Casino legit?

The scam artists out there are more than you’ll imagine; and they get ingenious each day with ways to rip off the unsuspecting. Unfortunately, these scams have penetrated the casino fields. Thus, except you want a house that’ll disappear with your deposits or give you a run around when it is time to pay winnings, before using an online casino you’ll determine that it is legit. Thus, the big question is whether Slot Madness Casino is legit.

Is there a simple answer to this? Yes, there is. But before we give the simple answer, consider the following which helped in forming our position:

  • Operator Profile – An online casino that is operated by a 100% legal and highly reputable operator is very likely to be legit. In this regards, Slot Madness Casino ticks half the box. The online casino comes from a 100% legit Group, but it has a very poor reputation rating. As mentioned earlier, Slot Madness is part of Ace Revenue Group of Casinos. This is a 100% legal Casino Operator. However, the Ace Revenue Group is a vestige of the former Virtual Casino Group which is overridden by players’ complaints and has a reputation as one of the worst Groups ever in the business. As a result, every brand with links to Virtual Casino Group has a poor reputation rating.
  • Licensing Info – Slot Madness Casino is licensed by the Government of Costa Rica. An official gaming license means that the casino is permitted to operate by a gaming commission; and to be permitted the will show compliance with licensing requirements which usually include game and system functionality, financial stability, and more. A reputable licensing jurisdiction will also oversee the activities of the casino to ensure that standards are consistently maintained. Thus, a legit online casino will be licensed by a reputable licensing jurisdiction. In this regards, Slot Madness Casino ticks only half the box. While Slot Madness Casino is licensed; the licensing jurisdiction is not highly regarded. Costa Rica is a legit place to set up casinos; but its operating requirements are relatively weak, and its oversight of its casinos’ activities is virtually non-existent. This means that player protection is at its lowest. Thus, should there be issues; you’ll be at the mercy of the casino with no safety net to fall back on.
  • Certification Info – Slot Madness Casino is GLI certified. Gaming Labs International (GLI) has as incomparable team of professionals that test and certify casinos. Amongst other things, GLI certificates gives confidence that an online casino offer fair gaming because games are roundly tested to determine whether gaming results are actually random. Thus, you can be confident that Slot Madness Casino is a fair gaming destination. That is, you can win every gaming round. Since most scams are rigged to eliminate or seriously reduce winning rounds, an online casino that is fair is very likely legit.
  • Payouts – To many players, payouts is the ultimate mark of a legit online casino. It’s not news that scams do not pay. Thus, an online casino that pays without hassles is definitely legit. In this regards, Slot Madness Casino only ticks the box. It pays; but not without the hassles (as you’ll find later in this review, there are many complaints of players having a hard time and it taking very long before payment of winnings is received). Thus, if scam online casinos are defined by non-payment; Slot Madness does not fit that definition.

That said; our position is that Slot Madness Casino is a legit online casino, albeit it is one that players should think hard about before joining. This is because: while it is operated by a 100% legit company, its links with the infamous Virtual Casino Group cast a dark cloud over it; while it is officially licensed, the Costa Rican license is useless in terms of player protection; and while the casino pays winners, it is usually only after a long and hard fight.

Is Slot Madness Casino safe?

Using an online casino entails sharing of sensitive data. In registration, you’ll have to share information that includes names, contact details, and more; and for payment purposes, you’ll have to share information that includes credit card details. Thus, the ideal online casino should ensure that users’ information is well protected.

There is no doubt that Slot Madness Casino ticks this box. It says: “We use SSL (Secure Socket Layer) technology for securing our transaction servers and MD5 encryption technology for data transfer”. These are bank-grade data protection protocols, so you can pay and play in Slot Madness Casino knowing that your sensitive data will not be compromised.

Who can play in Slot Madness Casino?

Like every legit online casino, Slot Madness Casino has some country restrictions. That is, it does not accept players from everywhere. While, in our reviews, we usually list the restricted countries; this time, we’ll list the countries whose players are allowed to join the casino.

Players from the following countries can register and play in Slot Madness Casino. These countries are: Aland Islands, American Samoa, Andorra, Anguilla, Antarctica, Argentina, Aruba,  Azerbaijan, Bahamas, Barbados, Belgium, Bermuda, Bonaire, Bouvet Island, Canada, Cayman Islands, Chile, China, Christmas Islands, Cook Islands, Croatia, Estonia, Finland, France, Georgia, Germany, Greece, Guam, Honk Kong, Hungary, Iceland, Ireland, Italy, Japan, Kazakhstan, Korea (republic of), Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malaysia, Maldives, Malta, Marshall Island, Martinique, Mauritius, Mayotte, Mexico, Micronesia, Monaco, Montenegro, Montserrat, Namibia, Netherlands, New Caledonia, New Zealand, Niue, Norfolk Island, Northern Marina Islands, Norway, Palau, Panama, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Reunion, Russia, Saint Bartholomew, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and Grenadines, San Marino, Saudi Arabia, Serbia, Seychelles, Singapore, Sint Maarten, Slovakia, Slovenia, South Africa, South Georgia and South Sandwich Islands, Spain, Suriname, Svalbard and Janmayen, Sweden, Switzerland, Taiwan, Thailand, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Ukraine, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vatican City, Vietnam, Virgin Islands (British and US), and Wallis and Futuna.

Given that US-friendly casinos are hard to come by, it’s really pleasing to see that the United States is among the list of accepted countries.

About Slot Madness – Rating and Summary

In this regards, we’ll score Slot Madness Casino a 6 in our 10 point rating.

The casino aces it in terms of looks. The site is colorful, lively, and simple. However, though the ghosts of Virtual Casino Group stills troubles it, and though it’s Costa Rican gaming license is not very inspiring, it comes out as a legit online casino. There’s no doubt that it is a fair house where players can have winnings; and though there are many bumps on the road, players who request payment will finally get paid. Also, Slot Madness Casino employs industry standard data encryption technology to keep users’ sensitive data safe.

Game Offering

This part of the review examines the quality of games, the ease of gaming, the game selection, and more. The aim is to determine whether this online casino really provides top notch online casino entertainment.

Software

To check the quality of games and the ease of gaming afforded, we’ll have to go to the casino software.

Software Provider

Slot Madness Casino is powered by NuWorks. Ever heard of them? There’s nothing wrong if you haven’t. NuWorks is relatively new in the industry; and though it’s one of the fastest-growing software providers, it’ll take some work to get to the level of the industry’s top dogs.

However, if you love RTG (RealTime Gaming), you’re most definitely going to love NuWorks. Remember that RTG is regarded as one of the best providers around. It boasts of high quality (though not industry shaking) graphics, smooth game-play, and other top effects.

Thankfully, NuWorks is a sister company of RTG; and as a result, it draws a lot from RTG. Its contents are modeled after RTG’s; so NuWorks also features the qualitative graphics, smooth game-play, and more that makes RTG many players favorite. That said; there is no doubt that NuWorks offers a quality gambling platform for players. Thus, Slot Madness Casino ticks the quality gaming box.

However, Slot Madness Casino is plagued by the same problem that plagues all single-software powered online casinos – there’s no room for a different experience. Every software is unique because software providers differentiate their products (using graphics, game-play style, etc). As a result, players may favour the features of particular casino software.

However, because Slot Madness Casino draws games from only NuWorks, the casino cannot serve players that have preference for some other casino softwares.

Gaming Flexibility

When giving Slot Madness a test run for the purpose of this review, the casino worked well on the desktop. However, when we tried to access it using a smart phone, we got the following message “Looking for Slot Madness on your cell phone? SORRY, we are desktop only. For a great cell phone casino, sign up at our sister site: Royal Ace Casino”. Thus, Slot Madness Casino is not compatible with mobile devices.

Mobile-compatibility brings convenience into the use of online services because it makes services accessible from virtually everywhere. This means mobile-compatible goes with you everywhere you can go with your portable mobile devices. As such, wherever and whenever, as long as you’re with and can operate your mobile devices (smartphones or tablets), you can fire up the casino and play games.

However, because Slot Madness Casino is not compatible with mobile devices, this freedom/ convenience of playing online casino games on the go is not afforded. Rather, you’ll always have to book a time with your computers before you can play online casino games.

Slot Madness Casino is also available as a download casino and as an Instant Play Casino, which are currently the two modes of play. The download mode means you’ll have to download and install casino software to your device to access its games.

The download mode has the advantage of giving access to the full game suite. The Instant Play mode is a no-download alternative. To play games, you’ll simply have to reach the casino from a web browser in any device, login and play games straightaway. The games available for in-browser Instant Play are usually limited (relative to games available in the download mode).

However, Instant Play mode gives the flexibility of playing from different devices. Since downloading casino software is not necessary, you’ll not be limited to playing casino games from a particular device. If you’ll like to be able to play games from any device at all; Instant Play mode is the answer.

Games Selection

A discussion of the game selection is necessary to determine whether Slot Madness Casino caters to different gaming preferences.

Though Slot Madness Casino in one of its advert blurbs says “Try out a huge selection of our online casino games today”, it does not come out shooting in this regards.

That is, it has a relatively small game collection. Slot Madness advertises that it has over 130 online casino games. However, on opening the “Full Game List”, we found only about 60 games (by count). However, even assuming our count was wrong, the 130 games it advertises having is nowhere “a huge selection”. Not where there are online casinos with thousands of games.

However, Slot Madness is able to offer titles from every genre of online casino games. The game sections in its lobby are: slots, table games, video pokers, and specialty games.

Slots

Slots are arguably the most popular online casino games. The simplicity of spinning the reels, the excitement of watching the reels flash by and willing them to stop a winning pattern, and the possibility of huge payouts are just three of the elements that combine to make slots many players’ favorite casino games.

Players rate online casinos that provide a huge slot collection. To cash in on this, many online casinos come with a slot focus. Slot Madness Casino is one of such.

Saying it is the premier place for slot play; you’ll expect Slot Casino to have a huge slot collection. However, its relatively small total collection means that the options in each particular game section will be relatively limited.

However, to be fair to the casino, the bulk of its games are slot machines. These include the classic 3 reel slot machines, as well as the latest 20-25 line video slots. Opening the full slot list, only the following were featured.

Some of the most popular slot titles in the house are Dogzilla, Catch of the Day, Fangtastic, and Enchanted Beauty. The slot games are available in a range of topics. These include Ancient Egypt, Greek Mythology, History, Animals, Booty Hunting, Orient, Adventure, and more.

Thus, you’re more likely to find a slot with a theme matching your lifestyle or interests. Apart from the relatively small slot selection, another thing not to like here is the absence of some of the industry-popular slot titles. However, this is to be expected as the casino’s games are supplied the NuWorks which is yet to enjoy a broad reach.

Table Games

Table games are called classic casino games as some of these games gave birth to casinos. Thus, a house cannot be called a casino if it does not provide the classic casino games. Slot Madness Casino knows this because despite its name suggesting that it is a slot-only gaming destination it has a couple of table games.

Upon opening the full game list, only the following games were featured: Baccarat, Blackjack, Let ‘Em Ride, Texas Hold ‘Em Bonus, Tri Card Poker, and Vegas Three Card Rummy. This means Slot Madness Casino is not a place to go if you’ll want different options of your favorite table games. It does not even have such games as Roulettes and Craps.

Video Pokers

These are online casino games that bring together video slots thrills and poker thrills for a thrill-bursting gaming session. Being able to cater to players across the slot and poker divides, video pokers are many players’ favorites; and the ideal online casino should offer them.

Slot Madness Casino knows this and throws a couple of video poker titles into its lobby. Slot Madness Casino says that you can enjoy over 20 video poker machines in the house; but its “full game list” featured only the following Video Pokers: Deuces Wild, Jacks or Better, and Joker Poker.

Specialty Games

This section usually holds every other casino games that do not fit the mould of slots, table games or video pokers. As such, this section usually includes such games as Keno, Bingos, and Scratch cards. The ideal online casino will feature these games in order to cater to players who do not fancy the regular online casino games.

In Slot Madness Casino, you’ll find the specialty games section. However, upon opening it, only Keno is featured. No Bingos or scratch cards are offered; and these are thrilling fast-paced games where online casinos can really put down a marker.

Progressive Jackpots

The reason casinos are popular is the possibility of using a small bet amount to win massive amounts. The jackpot games lead the way in this regards, especially the progressive jackpots. These games have a pot that a small part of every wager on the game is contributed to.

Thus, the amount to be won increases with every game-play until the jackpot is won. That said, any serious online casino will offer many jackpot games because the really big wins which players seek come from progressive jackpot games.

Slot Madness Casino knows this; and it offers a couple of progressive jackpot games. In the slot section, you’ll find these games clearly marked. These are: African Skies, Enchanted Beauty, Greek Goddess, Monster Millions, The Duck Ages, and Watchdog.

However, following the casino’s fashion of having few options, not many progressive jackpots are available. Also, you’ll not find the industry’s popular jackpot games in Slot Madness Casino.

Are there Live Games

No, Slot Madness Casino does not provide Live Dealer Games.

Online casinos do their best to give the experience of gaming in a brick and mortar casino. However, try as they may; the experience is never like the real thing. Live Dealer Games are developed to give that which regular online casinos cannot give – the experience of being in a brick and mortar casino.

These games are operated in a brick and mortar casino by a human dealer, and the action is streamed in real-time to the player’s device, with an interface that allows participation in the action and interaction with the live dealer.

As such, Live Dealer Games allow you to see, hear, and feel everything happening in the live studio as though you are physically there. Unfortunately, because Slot Madness Casino does not provide Live Dealer games, this great feeling of being live in a brick and mortar casino will escape its members.

Game Offering – Rating and Summary

In terms of game offering, Slot Madness Casino scores a 4 in our 10 point rating.

The casino is powered by the relatively new software provider – NuWorks. Though the platform provides quality games, you’ll not find the industry’s popular games in the casino. Also, the casino’s game collection is very small – it advertises having 130, we found about 60. The selection includes Table Games, Video Pokers, and Specialty games; but these 3 game sections held a grand total of 10 games.

Such classics as Roulettes and Craps, and fast-paced games like Scratch cards and Bingos are not provided at all. There’s also no room for Live Casino games. That said; except you’re in for slots, the lack of options will be frustratingly annoying. Also, jackpot chasers will find the 6 progressive jackpot games available very limited.

Slot Madness games can be accessed via download or Instant Play mode, but frustratingly, the casino is not mobile-compatible. So you’ll have to book a date with your desktop to get in on the craze.

Promotions

This part of the review examines the bonuses that Slot Madness Casino offers, as well as the conditions that come with such bonuses. The aim is to determine whether this online casino is really a rewarding house.

Bonuses

What’s that figure of speech, when a negative word is used to mean something positive? We’re not the literary guru. However, we do know that when Slot Madness Casino, in describing its bonus offering, says: “we’re all mad”, they didn’t mean being mentally imbalanced. Rather, they meant that the casino has massive offers. There’s the regular welcome bonus for new players, as well as reload bonuses for existing players.

Welcome Bonus

When you join Slot Madness, the casino gives you the opportunity to multiply your gaming with a mad 400% welcome bonus.

Given that many online casinos only double your first deposit, this offer of a bonus that is four times your first deposit is really insanely huge. If you deposit $50; the 400% matching of the welcome bonus means that you’ll get a $200 bonus, and you’ll have $250 to play with.

To take part of the offer, you’ll need a deposit of $30 – $1,000. That the maximum deposit allowed by the offer is $1,000 means that the bonus that can be claimed is up to $4,000. That’s really mad (aka massive). However, that the minimum deposit required to take part of the offer is $30 does not make for good reading.

This is because the $30 minimum deposit requirement is relatively high. Players want a low minimum deposit amount so that even with a low budget, they can still partake of the bonus.

However, wagering requirement apply to the bonus. This means that if you redeem the bonus, before you’ll be allowed withdrawals from your account, your total wagers must be up to an amount. While all casino bonuses are subject to wagering requirement; players rate casinos with low wagering requirement so that they’ll not have to wager massive amounts before they’ll be allowed withdrawals.

In Slot Madness Casino, the welcome bonus is subject to a 30x play-through when used on slot, and an 80x play-through when used on Table Games and Video Pokers. The play-through requirement is determined by the deposit amount plus the bonus amount.

This means that if you deposit $30 and claim a $120 bonus (which is the least possible welcome bonus), before you can withdraw from your account: if wagering on slots, you’ll have to wager a minimum of $4,500 (which is 30 x ($30 + $120)); but when wagering on table games or Video Pokers, you’ll have to wager a minimum of $12,000 (which is 80 x ($30 + $120)).

It’s not hard to see that the wagering requirement of the welcome bonus of Slot Madness is not very friendly. As seen, to clear a bonus claimed from a deposit of $30, you’ll have to wager $4,500 or $12,000 (depending on whether you’ll wager on slots, or table games/ video pokers). The 30x (80x with Table Games and Video Pokers) wagering requirement of Slot Madness is actually relatively high. In our opinion, what is the industry standard is 20x (deposit + bonus amount).

Maximum cash-out amount also apply to the welcome bonus. This means that even after meeting wagering requirement, you can only cash-out up to a particular amount, and anything above that will be forfeited. In Slot Madness Casino, the welcome bonus is subject to a cash-out amount that is 10x deposit amount. This means that if your first deposit is $100; after meeting play-through requirement, no matter your balance, you can only cash-out $1,000 (which is 10 x $100).

Welcome Bonus400% match bonus on first deposit
Deposit Required$30 – $1,000
Bonus Redeemable$120 – $4,000
Play-through RequirementSlots – 30x (deposit + bonus amount) Table Games and Video Pokers – 80x (deposit + bonus amount)
Max Cash-Out10x deposit

Other Bonuses

Slot Madness says its madness does not stop with the welcome bonus. It invites existing players to grab its reload bonuses, saying: “go crazy with us”. Some of these reload bonuses are:

  • MAD 160 – Using this bonus code; as a bonus, you’ll get 160% of your deposits of $30 or more. The bonus is available to play only Slots and Keno games. The good thing about this offer is that there are no rules – that is, there’s no play-through involved, and there’s no cash-out limit
  • MAD 125 – Using this bonus code, as a bonus, you’ll get 125% of your deposits of $30 or more. The bonus is available to play all games (except progressive jackpot games). When playing slots, wagering requirement do not apply; but when playing table games and Video Pokers, a 40x wagering requirement apply. Also, there’s no max cash-out requirement.
  • MAD 100 – Using this bonus code; as a bonus, you’ll get 100% of your deposit of $30 or more. The sweet thing with this offer is that this is one bonus with which you can play progressive jackpot games. So you can really play all games. Interestingly, there is no wagering requirement; and there’s no maximum cash-out limitation.
  • MADVIP250 – This offer which is exclusive to VIP members rewards VIP players who deposit $50 or more with a 250% match bonus. There are also no such rules as play-through requirements or maximum cash-out amounts; but the bonus is available for playing only slots and keno games
  • MADVIP 180 – This VIP offer rewards players with a 180% matching of deposits of over $50. It is available to play all games except progressive slots. Play-through requirements do not apply when playing slots (but it’s 80x bonus amount when playing table games or video pokers). Also, there is no max cash-out.

VIP Program

Slot Madness Casino also runs a loyalty program which will reward you for as long as you play in the casino. You’ll earn loyalty points for each real money casino play in the house; and after accumulating a minimum of 1,000 Loyalty Points, these can be converted to cash bonus.

Thus, the more you play, the more points you’ll get with which to get more cash bonuses. When redeeming Loyalty Points, 100 Points give $1.00 bonus money.

The Loyalty Program is a 5-tier program. You’ll need a minimum of 3,000 Loyalty Points to be entered into Level 1 of the program; and as you earn more points, you’ll climb up the levels. As a VIP member, you’ll be entitled to many benefits that include loads of exclusive bonus codes and free monthly match plays, exclusive gifts and more. The higher up the Loyalty levels you are, the more improved benefits you’ll get (see table below).

 Level 1Level 2Level 3Level 4Level 5
Points Requirement3,000 Loyalty Points15,000 Loyalty Points100,000 Loyalty Points650,000 Loyalty Points6,500,000 Loyalty Points
Points earning rate1 Loyalty Point per $10 wager1 Loyalty Point per $7.50 wager1 Loyalty Point per $5 wager1 Loyalty Point per $5 wager1 Loyalty Point per $2 wager
Free monthly match playUp to $50Up to $250Up to $1,200Up to $5,000
Special VIP-only monthly promotionsYesYesYesYesYes
Exotic gifts and tripsYes

However, the benefit of the VIP loyalty program is somewhat vague. What’s the “special VIP-only monthly bonuses and promotions”? Being that we are players that like knowing what to expect before committing, that particular benefit of the VIP program was not inspiring.

Other Bonus Conditions

Wagering requirement and maximum cash-out amount as they apply to the featured bonuses have been treated. You’ll notice that only slots, keno, table games, or video pokers can be played when using bonuses. Wagering on other games like Roulettes, Craps, Baccarat, Pai Gow Poker, Pontoon 21, Casino War, Sic Bo, and shooting games (e.g. Fish Catch) is forbidden.

Even a single bet on any of these forbidden games before completion of wagering requirements will lead to all winnings being voided. This is very disappointing as these forbidden games could be some players’ favorite. More so, there are many casinos which allow playing of these games when a bonus is active.

There are other bonus conditions worth mentioning. This is because Slot Madness Casino is known to call upon them in refusing payment. This review brings them to you, so you’ll know what to expect when redeeming bonuses in Slot Madness.

  • Bonuses are Non-cashable – This means that the bonuses that Slot Madness gives you are simply for plays and cannot be withdrawn (even after meeting wagering requirement). Thus, the amount of a bonus redeemed is always removed from the amount of the withdrawal request. For example, if you make a $30 deposit and claim a $120 welcome bonus; if after successfully meeting wagering requirement you have a $200 balance and withdraw it, you’ll receive payment of $80 (which is $200 – $120). What this means is that if after meeting wagering requirement, the balance is only $100, and it is withdrawn, the withdrawal request will be denied. That said; if you’ll want bonuses that can be withdrawn, the “crazy offers” of Slot Madness may not be appealing.
  • Special Withdrawal Cap – When using a deposit bonus, withdrawal request must exceed the sum of the deposit and the deposit bonus. This means that if you make a $30 deposit and claim a $120 welcome bonus, even after meeting wagering requirement, the withdrawal must exceed $150. Any withdrawal request of $150 and under will be denied.

Promotions – Rating and Summary

In terms of Promotions, Slot Madness Casino scores a 6 in our 10 point rating.

Slot Madness Casino starts well as it has a really attractive welcome bonus (400% matching of the first deposit up to $4,000). It follows this up with some cool reload bonuses; and there’s a loyalty program which reward for sticking around.

The bonus conditions take a lot of bang off the bonus offers. First, the wagering requirement is relatively high, so you’ll have a high amount to wager before you’ll be allowed withdrawals. Also, there are other unpopular conditions; like bonuses being uncashable, and withdrawal amount needing to be more than “deposit + bonus”.

Banking

This part of the review examines the deposit and withdrawal aspect of Slot Madness Casino. The aim is to determine whether this online casino provides easy and fast pay-ins and payouts.

Deposits

To use this online casino, as it is with all online casinos, you’ll have to pay in real money into your casino account. For this, you’ll want to give consideration to the deposit options supported, the deposit limits deposit processing time, and more

Deposit Options

As at writing, the banking page of Slot Madness Casino lists the following as the banking methods available for depositing: Visa, Mastercard, Neteller, and Bitcoin. The page did add the following statement “We have many more popular deposit methods available for you. Please contact Customer Service to inquire about these options”. On investigation, we found that the “many more popular deposit methods” are: American Express, Discover, and Cash Transfer 

That said, relative to many other online casinos, the deposit options of Slot Madness Casino are limited. However, we like that the supported options are generic options that’ll be available to everyone everywhere – Visa and Mastercard are arguably the most popular credit/ debit card, while Neteller is one of the web’s most popular e-wallets. We also like that the casino is crypto-friendly (as it supports the popular digital currency – bitcoin).

Deposit Limits

There is a limit to how much you can put into your casino account. The Slot Madness Casino minimum deposit amount is $50. Players want the minimum deposit amount to be as low as possible, so that even members with low budgets will be able to meet the minimum deposit threshold. Unfortunately, $50 is relatively high as a minimum deposit amount. In fact, online casinos with $20 minimum deposit amount are regarded as being a tad unfriendly.

At the other end of the deposit spectrum, players want the maximum deposit amount to be as high as possible, so that high rollers will be able to deposits the large amounts needed for their high rolling. In Slot Madness, the maximum deposit amount depends on the deposit option. But it’s generally relatively low. For example: with cards, it is $1,000; and with cash transfer, it is $1,350.

Deposit Processing Time

Slot Madness Casino processes most transactions instantly. It is only deposits by cash transfers that can take up to 20 minutes for verification. This means that largely, players who make deposits in Slot Madness Casino will have the funds in their accounts instantly. So, immediately after the deposit transaction, anyone who so desires can start playing using deposited funds.

Withdrawals

Except you do not care about having winnings (which is unheard of), you’ll want to give consideration to how you’ll get winnings obtained from your activities in the casino. Some things to consider in this regards are: withdrawal options supported, withdrawal limits, and payout speed. 

Withdrawal Options

As at writing, the banking page of Slot Madness Casino lists the following as the banking methods available for withdrawing: Neteller, BankWire, Bank Checks, and Bitcoin. The page did add that “additional options may be used as they become available”.

That said; the withdrawal options are also limited. However, the supported options should serve players everywhere. We also liked that bitcoin is available for withdrawals.

Withdrawal Limits

There’re also limits on how much can be withdrawn from Slot Madness. The Slot Madness minimum withdrawal amount is $100. Players everywhere desire the minimum amount to be as low as possible so that they’ll not have to build a large win balance before they can request payment.

Unfortunately, the $100 minimum withdrawal amount of Slot Madness Casino is relatively high. In fact, online casinos that have a minimum withdrawal amount of $50 are regarded as a tad unfriendly.

At the other end of the withdrawal spectrum, players desire a maximum withdrawal amount that is as high as possible. This makes for easily withdrawing large wins. However, Slot Madness only allows maximum withdrawals of $2,500 per week.

Imagine wanting to withdraw a large balance (say 6-figure), and being limited to $2,500 per week withdrawals (and that is assuming that each weekly withdrawal will come promptly). It’ll take relatively long to get all your money.

Payout Time

Everyone care about fast payment. Money swiftly moves when making deposits; so when you grind out a win and request payment, it’s only fair that your winning should move fast from your casino account into your bank account. For this, players rate casinos that offer fast payouts. Slot Madness Casino knows this and advertises that it prides itself on providing prompt payouts.

However, we found the “prompt payouts” talk of Slot Madness to be just talk. For example, an FAQ section in the website says “the general time-frame for withdrawals is 10 business days to be approved and 7 business days to be sent, plus the delivery time”. That’s “10 + 7 + x” days (x being whatever time is the delivery time). In an era where online casinos are trying to outdo each other with super-fast payouts, “24 hours payout” is not even glorified any longer.

However, here is Slot Madness promising “prompt payouts”, yet adding that it’ll take 17 days (from submitting the withdrawal request) for the payment to be sent.

The 10 days it takes Slot Madness Casino to process and approve withdrawals is relatively long. Also, after withdrawals are approved, why it’ll take another 7 days for the payment to be issued is beyond us. Then if you factor in the waiting time from when withdrawal is issued to when it hits your account, it’ll become very clear that “prompt” does not describe the payouts of Slot Madness Casino.

Worse still, the customer reviews in independent online platforms suggest that Slot Madness Casino does not live up to this its already long “10 + 7 + x” days payout window. Consider the following complaints:

  • Basketbarb in Ask Gamblers says: “My first Withdrawal took almost 3 months to reach me. And the second withdrawal request is taking a month to even get approved, when their guidelines state 7-10 business days…
  • Quintinoo in Ask Gamblers says: “Played, won, withdrew in oct and its december, still waiting. I have to go press withdraw every week and send through my docs every few weeks. Live chat is useless, always promising a manager will get back to me but nothing! not even worth playing if withdrawing is impossible”.
  • DC20019 in Casino Listings says: “… I placed a withdrawal on Slot Madness Oct 2015 and have yet to receive my withdrawal. When I do contact the site through chat, I only told my withdrawal was escalated and should receive it soon. No one answers the phone or responds to emails…”
  • Purelogic in Casino Listings says: “… I requested a withdrawal and the casino just makes endless excuses. I had a withdrawal approved in October 2016, over 10 weeks ago. Slot Madness Casino seems to think that as long as they keep claiming they’re working on it, you can’t really prove that they’re a fraud. They will say things like ‘We are unable to provide an exact day of arrival at this time, however, we can assure you that you will receive everything that was approved’…”

These are just some of the numerous complaints about very slow payments that drag into months and even years. That said; while you’re very likely to receive your payment, it’s very likely to take a very long time to arrive.

Banking – Rating and Summary

In terms of Banking, Slot Madness Casino scores a 4 in our 10 point rating.

The one good thing to report here is that you’ll find a good number of banking options (including bitcoin) for deposits and withdrawals. However, know that relative to many online casinos, the supported options are limited.

What follows is a free fall. Banking limits are not friendly. For example, minimum deposit limit is a high $50, so players with low budgets cannot deposit and play games. Also, minimum withdrawal amount is a high $100, so you’ll stay longer to build a relatively large balance before you can request payment. Also, maximum withdrawal amount is a low $2,500, so if you luckily strike a large win, it’ll take a long time and many $2,500 withdrawal transactions to get all your money.

Worse still, processing of transaction (of course the withdrawals) is very slow. Slot Madness advertises needing 10 business days to approve payment and another 7 business days to send it. While this is already snail-slow, customers’ reviews suggest that it usually take longer.

Customer Support Service

It is not news that every road has its bumps. When using an online casino, issues may pop up; or it could just be questions that you’ll need answers to. Thus, the ideal online casino should be ready with a support service to ensure that players have a hitch-free ride.

In this regards, Slot Madness Casino says it takes great pride in the high quality of Customer Service it provides. It provides help via email, and live chat. To use the email service; send your enquiries to either of the email address: cashier@slotmadness.com or help@slotmadness.com.

To use the live chat, click on the button found in different pages of the website. One thing to like about the support service is that it is available 24/7, year-round. That is, anytime you need help (whatever time of the day, or day of the week), you can reach out to a support agent.

An important element to consider when using a support service is response time. After reaching out, you’ll not want to be left hanging. In this respect, Slot Madness Casino needs some revamping especially in its email service. In our opinion, email response time of more than 48 hours is unacceptable.

Unfortunately, in Slot Madness Casino, response to email submissions taking more than 48 hours is the norm rather than the exception. Thankfully, the live chat is available if faster feedback is desired. When we tested it (for the purpose of this review), we got swift response. However, there is a long list of complaints from players about the casino not responding to submissions, or the casino completely barring them from using the Live Chat.

It was also disappointing that Slot Madness Casino does not support telephone service. Many players with questions or issues will rather want to pick up the phone and talk directly with a support agent.

If the assistance you need is simply answer to questions. A good place to start is the FAQ in the website of Slot Madness Casino. The FAQ answers many of the questions that users will have. It’s arranged by the topics: General Questions, Deposit Questions, and Payout Questions. However, you’ll see that the FAQ is not detailed. For example, it does not treat such topics as registration, bonuses, and more.

Customer Support Service – Rating and Summary

In terms of Customer Service, Slot Madness Casino scores a 6 in our 10 point rating.

There’s an FAQ for self help; and contact help is provided via regular e-mail, and a 24/ 7 Live Chat service. However, the FAQ is not detailed; and the contact options do not enjoy high ratings. Responses to email submissions take longer than desired. Worse still, there is no telephone support.

Conclusion

Slot Madness Casino comes promising to be “your source for the best Vegas online casino action and unrivaled promotions with secure deposits, first class customer service and fast, reliable payouts”.

However, we do not think, it lives up to these claims. Where is the “best Vegas online casino action” provided when its limited game collection supplied by NuWorks does not include the industry’s famous titles, and cannot be played on the go?

How can what we found to be “unrivalled promotions”, when there is high wagering requirement that makes it difficult to clear bonuses, and other conditions that make withdrawals difficult even after meeting wagering requirement? Where is the “first-class customer service” when response time is relatively long? Where is the “reliable payouts” when even the casino cannot reliably tell when payment will arrive?

However, we still believe Slot Madness is a legit and safe online casino (albeit, it is one that is seriously plagued). The pros and cons section below highlights this.

Pros

  • Has a very intuitive, colorful and lively website
  • Has an operating record that spans over a decade
  • Certified by GLI, as a fair online casino where players can win every gaming round
  • Keeps users’ sensitive data safe using SSL technology
  • Accepts US players
  • High quality games are supplied by NuWorks
  • Download and Instant Play modes of play are supported
  • Its limited game collection manage to include slots, table games, video pokers, and specialty games
  • Provides a few progressive jackpot games where players can shoot for the big wins
  • Supports bitcoin for deposits and withdrawals
  • Provides 24/ 7 customer service via email and Live Chat

Cons

  • Linked to the infamous Virtual Casino Group
  • Operating license from Costa Rica does not give any player protection
  • It’s not compatible with mobile devices
  • It’s powered by only NuWorks; as such players cannot experience other gaming software, and popular titles are not available
  • Game collection is relatively small (130 games)
  • Options of non-slot games are pitiable (blackjack – 1, table pokers – 4, roulettes – 0, Craps – 0, video pokers – 3, Scratch cards – 0, Bingos – 0)
  • Live Dealer games are not provided
  • Minimum deposit amount is a high $50, so players with low budgets cannot meet deposit threshold
  • Minimum withdrawal amount is a high $100, so it’ll take longer to build a withdrawable balance
  • Maximum withdrawal amount is a low $2,500, so withdrawing a large balance will take long
  • Payments take really long to be received
  • Telephone service is not supported; and email response time is relatively long
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